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Reviewed 4 January 2013

Average service (including reception borderline from being rude) and facilities that deserve some maintenance, made part of our stay a bit dissapointing. Not worth the 5 stars ranking.
Outstanding from the others, Arafat Ali is doing an excellent job at the pool BBQ restaurant to deliver great food and wonderful welcome every day. Thanks Arafat, you made our stay!

Philippe

Date of stay: December 2012
  • Trip type: Travelled with family
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3  Thank Phil2244
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 2 January 2013

We just wanted a week in the sun and nothing more. This was the right place to be. No music at the swimming-pool, no entertainment hassle around you and very good service. We had a beautiful room facing the poolside and enjoyed everyday of the good food,during breakfast and dinner. Grand Resort is a perfect place for a relaxing stay.

Date of stay: December 2012
  • Trip type: Travelled as a couple
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4  Thank paulhofstee
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 30 December 2012

The hotel has a huge amount going for it and overall the organisation and levels of service were little short of excellent.

The reason the hotel doesn't get 5 stars from me is the bedroom. The primary function of a hotel is to provide a secure and comfortable place to sleep, rest, wash and keep your belongings while you're out.The bed wasn't up to 5 star levels of comfort and the bathroom was tiny with a dimly lit and difficult to access shower over the smallest bath I've ever seen. The ventilation / heating / air conditioning fan was noisy and intrusive during the day - it would have been impossible to sleep with it on at night.

My other gripe is that the fruit juice in the morning was a reconstituted powdered mix. Freshly squeezed was available and was excellent but was another 30 Egyptian pounds over and above the B&B rates. Oh.... and maybe it's an age thing but I really didn't expect to be addressed as "Hey, English" as a guest in a 5 star hotel. Doubly so being a Scot and with no similarity whatsoever to Rowan Atkinson!

The quality of the food in the Mediterranean Restaurant, the hotel's "signature restaurant", was excellent. And amazingly good value. Overall we ate well within the hotel and even on the beach there were attentive staff standing by to take an order for drinks or food, all seamlessly charged to the room if so desired or cash was always an option.

The beach itself is private and felt secure. We were greeted by one of the attendants and he'd take us to a couple of sunloungers, align them to face the sun, fetch some matresses and the proceed to lay our beach towels over the top. While not necessary to tip a small token of appreciation doesn't go unrewarded......

If your intention is to do some snorkelling then take advantage of the many trips out to the reefs as there's little to see around the hotel, unlike some further up the coast. Prices from the tour reps for these trips are over the top and you can enjoy one of the many excursions organised locally for less than half the headline cost in the hotel.

There was a programme of entertainment and this was of a generally high standard and well attended by the guests.

Date of stay: December 2012
  • Trip type: Travelled as a couple
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3  Thank Ian R
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 25 December 2012

nice hotel, but a lot of Germans. The hotel has three swimming pools, two restaurants and a la carte cafe. Night lighting at great! The hotel grounds are very well maintained, but a little green! If you book in advance the hotel offers a 20% discount.

Date of stay: December 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Neksus
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 3 December 2012

one of the best hotels I have stayed in Egypt.The staff are very pleasant,nothing is to much trouble.The pools,lounges and everything in the grand resort was very impressive.the room we had was very nice with a large balcony.Tarek who cleaned our room did a really good job and was very helpful,nothing was to much trouble.We only booked in for bed and breakfast and found that the food was very good.Outside of the hotel we found the resort a little disappointing.the resaurants served reasonable food but they were a bit shabby.Loads of hassle from shop keepers but that is the norm for Egypt.The beach was very nice and the beach boys were very helpful finding people sun beds.If you like to have a beer it is very reasonably priced outside of the hotel at around 10-13 le.Another story inside hotel 28 le.All in all I thought it was a good holiday in a very nice hotel but the resort was a little tired looking.

Date of stay: November 2012
Trip type: Travelled as a couple
2  Thank 834ChrisL
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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