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“The Wrong Choice”

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Golden 5 Paradise Resort
Ranked #180 of 222 Hotels in Hurghada
Cairo, Al Qahirah, Egypt
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
“The Wrong Choice”
Reviewed 7 September 2012

i was at Emerald (golden 5 City) Hurghada it was the worst choice ever it have dirty pool (aqua pool), bad foods we became sick from there food although there was no choices in food types........
any way all my family went to doctor after we came back......
about the guests they have low standard guests.....

  • Stayed September 2012, travelled with family
    • Location
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    • Cleanliness
    • Service
Helpful?
10 Thank Mina N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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396 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • Arabic first
  • Danish first
  • English first
  • French first
  • German first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Cairo, Egypt
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 September 2012

I am completely shocked by the reviews here about how bad the hotel was. There was nothing better than this hotel . Food is great and very delicious . There was nothing better than opening the balcony and enjoying the view which was very relaxing .Beach and swimming pools are great

Room Tip: Rooms which have pool views are awesome
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  • Stayed August 2012, travelled with family
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Helpful?
6 Thank RanaGamalElShahawi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Egypt
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 August 2012

Veryyy bad & dirty hotel,every thing is poor & old,i don't recommend it for anyone,,,i don't know how it is rated as 5 stars hotel!!!the swimming pools are not clean,terrible bathrooms,rooms are very bad.

  • Stayed August 2012, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Mona A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Hurghada hotels

Meols, United Kingdom
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 August 2012

If you like the Russian, Polish, Slovacs etc etc you must go to this hotel. I have just came back from the Golden 5 with my partner and her 2 children ages 13 and 11.
The food for breakfast is do able fried eggs omlettes is your best food to have. Dinner and Tea time is almost the same each day rice,chicken, beef cold potatoes etc. Choose your table where you would like to sit, make sure one of your party stays at the table whilst your party are getting there food, i you don't do this the russians will just take your table. They just fill their plates to the hilt with food, cakes fruit etc and they mostly waste their food too. As quoted by a senior waiter as "Animals" thats the golden 5 hotel.

We mainly ate in the Paradise hotel but only after 20.30 hrs you can try and get in at 20.00 though the resturant is reserved for the paradise guests 1st. Still full of Russians and the ex eastern block europeans1 The food seemed a lot nicer in here with more choice to eat, either carvary, stir frys, Pizza, Pasta's and buffet styled service.

The pools are good but please beaware of the pool depths as the markings on the side of the pool are in need of re painting. The plastice trims around the side of the pool are questionable as are the health & safety of in and around the pools.

This hotel would of been excellant 10 or more years ago. All the entertainment animation team are once again Russian and the programmes are in Russian.

The hotel staff are very good once they know your English they treat you a lot better too. If you go out of the hotel use the taxi rank to the left of the pyramid before exiting the hotel grounds. Ask for moustaffa and he will look after you and make your evening outings enjoyable if only down to the Marian at Hurghada wher there are a dozen resturants selling fine foods.

Enjoy your trip

Room Tip: Good Luck, 2 teenage kids and 2 Adults in 3 beds don't go
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  • Stayed August 2012, travelled with family
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Helpful?
4 Thank Lidds68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairo, Al Qahirah, Egypt
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 29 July 2012

All that can be said ... Pay the 5-star hotel ... Get a two-star hotel service ... every things very pooooooooooooooooor .. food / services / rooms ... changed name without change services ... promised us for renovation but nothing ...

  • Stayed July 2012, travelled with family
    • Value
    • Location
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Helpful?
5 Thank Hany R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southend-on-Sea, United Kingdom
Level 4 Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 26 July 2012

I like to be real in my reviews - so here goes.

I booked the hotel independent of travelling through Onthebeach.com. I booked this way to ensure that we were booked into the 5 star Paradise and not the 4 star Club. When we arrived at the reception of the Paradise, despite having the booking confirmations which said 'Paradise Golden 5', Onthebeach had sent our order through for the Club. It took over 28 hours to resolve this problem and the long and short of it is that we spent 1 day at the Club and then were moved into the Paradise.

The Paradise hotel is part of a huge complex. It is dated (both the hotel and the complex) and needs attention. The bedrooms in the Paradise are large but dated and showing their age. There are no ceiling lights in the bedroom so it is very dark especially given that two of the floor lights were not working, neither did the bulb on the balcony. We complained about the broken toilet seat and it was replaced on the fourth day. The bath was not stable at all and it was like taking a shower stood on a surfboard most of the time.

Whilst we were there, there were frequent power cuts (three or four per day) and each time the power went off, the water did too (presumably its an electric pump that pushes the water through). The safe in our room did not work initially and despite several staff taking a look it was only when my partner disconnected and reconnected the battery that we actually got it to work.

The complex is made up of 7 hotels, the Sapphire and Topaz being over the main road. Benefits were that you could use the other hotels restauarants. We mainly chose to eat in the Emerald, a 5 star hotel that had working air-condition, although we tried them all. Believe me the air-con is needed when the temperature is 40+ during the day and 30+ in the evening.

The food was similar in all the restaurants, buffet style without much finesse, but you should be able to find something you are prepared to eat even if it is a bit bland and uninspiring. There were no diet soft drinks (I am diabetic and it does matter to me) so had to take the water from our minibar everywhere, subsequently we ran out pretty quickly but aSKED our room cleaner to fill our fridge past our quota when getting low.

Positives - tell the staff you are English, use your manners and they will bend over backwards for you! The staff have a really difficult time from other nations but work hard most of the time.
Despite the pool seeming not to be too big, there was ample space to swim up and down.

Yes there were a lot of Russians and a lot of Germans but they tend to mind their own if you do the same.

No lifts were working in the Paradise and the Cable car wasn't working either.

The beds are rock solid.

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sparkles15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairo, Egypt
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 17 May 2012

the hotel can't be rated as a 5 star hotel , it can hardly be a four star one considering its huge size , other than that it is a typical poor 3 star hotel .
- the hotel location is not centralized , so it is is not in favor due to its location , it is more or less an isolated area
- the hotel lobby is ok , other than that the whole hotel needs renovation , the room furniture is too old ,
- the rooms are not clean , you can simply find bugs there and the smell the old wood fragrance .
- the pool and water aqua is ok , normal range .
- the beach is very very poor , there is lots of stone as well as jelly fish that makes very difficult to use it other than for sun bath .
- we were on all inclusive package , the option of te buffet is too poor , may be the breakfast is ok, the lunch is too bad in terms of taste and variety same goes for the dinner . regarding the snacks available at the pool , it is nothing more than basic salad bar as well as fries and burger , old past a, no pizza , no fruits , no fresh juices at all , just soft drinks is included .
i typically don't recommend
just one more thing , cable car is not functioning .

  • Stayed May 2012, travelled with friends
    • Value
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    • Sleep Quality
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Helpful?
4 Thank Waleed_Eman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Golden 5 Paradise Resort

Property: Golden 5 Paradise Resort
Address: Hurghada Shahl Hasheesh Road, Hurghada 84512, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#84 Top resorts Hotel in Hurghada
#93 Spa Hotel in Hurghada
#109 Luxury Hotel in Hurghada
#123 On the Beach Hotel in Hurghada
Price Range (Based on Average Rates): £
Hotel Class:5 star — Golden 5 Paradise Resort 5*
Number of rooms: 464
Official Description (provided by the hotel):
Category: 5 Stars Check in :14.00 Check out :12.00 Location:At the center of Golden 5 city, viewing the dancing fountain ,and the main swimming pool & the beautiful scenery of the city green landscape and sea. Staying at Paradise you will feel the luxurious and comfortable life with following the route of the cable car to the beach while passing by the trifle connected swimming pool.Accommodation:466 rooms including 12 family rooms (1 terrace/balcony, 2 bedrooms , 1 kitchen, 1 bathroom)4 junior suites 2 senior suites 2 Presidential suites ,Annex buildings 2 floors L shape and Andalusia building Most rooms and suites have balcony, equipped with:satellite- TV & radio, individual adjustable air condition .Bathrooms feature bathtub , weighting scale, telephone , Hairdryer, Minibar, safe box, daily clean linen & electricity:AC 220 volts Restaurants/Bars:Restaurants:"Red Sea" main restaurant Cuisine International Serving :Breakfast, Lunch and Dinner German a'la carte restaurant Bars:"Day and Night" coffee-shop Cuisine: International snacks & beverages Hours: 24-hours Billiard bar (All Inclusive)Cuisine: snacks & beverages Hours: 10.00 am - 02:00 am Piano Bar (charged as per consumption ):Cuisine : International Hours: 05:00 pm - 02:00 am Pool bar (All inclusive) :Cuisine: snacks & beverages Hours: 10:00 am - sunset Russian Restaurant , 80 seats Cuisine: Typical Russian Hours: Dinner, 7:00 pm - 10:00 pm Services & Facilities:24-hour room service 24-hour concierge , Laundry service: charged as per consumption , price list available in the room pm Conferences Facility:Paradise conference room:capacity of 300 persons , Paradise VIPs Lounge: 150 seats.Internet cafe Limousine service, Beauty salon ,Lobby shops -On request doctor ,Tour & travel desk .Babysitting on request ,Pets: are not allowed Pharmacy Supermarket ,Safe box available at the reception .Recreational/ Leisure Facilities:Main swimming pool (not heated)Aqua Park Golden 5:daily from 9:00 am - sun set- Free for all guest of Golden 5 city hotels including- 5 slides,- 1 heated swimming pool,- 3 heated pools for children with slides ,- Sandy area for children with slides,- 2 all inclusive bars.Discotheque "Night Flight": (free entrance , charged drinks)- 09:00 pm - 11 :00 pm for children- 11 :00 pm - 03:00 am for adults. Yacht marina Beach: 1000 meters smooth sandy beach , umbrellas ,mattresses, chaise-longue, towels - all are freeWater & Beach sport center:- windsurfing- snorkeling- boat excursions- Horse riding center (against charge)- Beach Volley Ball (free of Charge)- Para-sailing Diving center (charged):- Daily: 09:00 am - 05:00 pm ,Health club: Free of charge gymnastic; massage , Jacuzzi ,sauna, steam room are charged Dancing fountain daily show: 09:00 - 09:30 pm.Motorized train: free of charge: 09.00 am till 05.00 pm every 45 min.Tennis courts, Table tennis , billiard , chess court, mini golf,bicycle & motorbike hiring, and(for more info,please contact our receptionist)Kids club with animation , swimming pool, andbaby sitting on request- Morning: 10:00 am - 01:00 pm- Afternoon: 03:00 pm - 05:00pm• Languages: English, German, Russian, French• Parking: Private car park available , free of charge• Currency: EGP, Euro, USD• Credit Cards: MasterCard , Visa Card ... more   less 
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Also Known As:
Paradise Golden 5 Hotel And Beach Resort
Paradise Golden 5 Hotel & Beach Hurghada
Paradise Golden 5 Resort Beach

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