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“The Desert Rose Hotel hugharda”
Review of Desert Rose Resort

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Desert Rose Resort
Ranked #27 of 222 Hotels in Hurghada
England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“The Desert Rose Hotel hugharda”
Reviewed 25 August 2014 via mobile

We recently spent 2 weeks family holiday at the Desert Rose Resort in room 8215 from 08 August. I have to say the level of service at this hotel has exceeded our expectations, all the staff at this resort were fantastic. The Management team swiftly dealt with any small complaints we had. Our kids thoroughly enjoyed their stayed abd absolutely loved the animation team which we thought were fantastic without them the place old definitely become boring just after a few days. We definitely recommend this place to all families and we are even considering booking a week over Christmas holidays. Thank you to Tatiana and Mr Waheed for the wonderful service.

Stayed August 2014, travelled with family
Helpful?
7 Thank Azid1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DesertRoseResor, Guest Relations Manager at Desert Rose Resort, responded to this review, 26 August 2014
Dear Guests!
Thank you for choosing The Desert Rose Resort 5* for your vacation and for your positive review.
We are glad you enjoyed it very much and stayed satisfied with all the aspects.

Special thanks for the personal grateful words to our General Manager Mr. Waheed Al-Tohamy and our team members (GR, animation).
Your high marks and recommendations are highly appreciated!
Hope to see you again on X-mas at your "second home" The Desert Rose Resort 5*!
As we have informed you before on GM Cocktail Party - we have a special Loyalty program for the Repeater guests (with a special bonus system).
Next time before your visit contact the Guest Relation team on our private e-mail: guest_relation@desertrose-resort.com to prepare the room and your VIP card.
Best regards,
The Hotel Administration
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (271)
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English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 August 2014

It's a wonderful hotel& avery nice animation team i ever seen&food is delicious every day is deferent & taste is very good..really really i enjoyed every day in my vacation&i count days to back again
Shima

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Shima6000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DesertRoseResor, Guest Relations Manager at Desert Rose Resort, responded to this review, 28 August 2014
Dear Ms. Shima,

Thank you for choosing The Desert Rose Resort 5* for your vacation and feedback. It`s a pleasure that you have taken the time to describe your impressions.
We are glad you enjoyed your holiday very much and stayed satisfied with all the aspects of vacation.

Hope to see you and your family again at your "second home" The Desert Rose Resort 5*!
We have a special Rose Rewards Loyalty program for the Repeater guests. Next time you visit The Desert Rose Resort 5*, please, contact the Guest Relation team, fill the application form and receive your VIP card (with a bonus system).

Best regards,
The Hotel Administration
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 August 2014

Very good holiday one of the best hotels we visited in Egypt.our room was well situated near reception and pool with bar.Rooms VERY clean but need updating.food was very good was repetitive like anywhere you go but always something to choose from. The a l carte meals was unlimited on booking which most places are one per week.breakfast was excellent especially in the Mexican and fish restaurant away from the busy restaurant.the beach lagoon VERY good and the boat trips recommended.entertainment ok for children but need to have a two week programme and also the pool bar with saxophone and guitar needed to go on a bit longer until midnight as there was nothing after eleven.this would be good as the inclusive continued til early hours.the service in all restaurants and bars was very good.we will definitely visit again. Cu soon das England

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank Darryl1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DesertRoseResor, Guest Relations Manager at Desert Rose Resort, responded to this review, 26 August 2014
Dear Guests,

Thank you for choosing The Desert Rose Resort 5* for your vacation and feedback. It`s a pleasure that you have taken the time to describe your impressions.
We are glad you enjoyed your holiday and stayed satisfied with many aspects of vacation.
We want to assure you that our whole hotel team is extremely committed to deliver the perfect vacation experience for each guest.

Your advices concerning the 2 weeks entertainment schedule and providing longer hours for the live music will be a matter of the Hotel Management team discussion. We are trying to do our best to meet the exceed the guests expectations.

Hope to see you and your family again at your "second home" The Desert Rose Resort 5*!
We have a special Rose Rewards Loyalty program for the Repeater guests. Next time you visit The Desert Rose Resort 5*, please, contact the Guest Relation team, fill the application form and receive your VIP card (with a bonus system).

Best regards,
The Hotel Administration
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 August 2014

Just came back from 2 weeks holiday & we absolutely loved it. The hotel is huge which on a positive point meant we were not bored & we didn't have to go out if we didn't want to. There was 5 swimming pools, lagoon & the beach so it never felt over crowed. There is a main restaurant with 5 other al cart restaurant which we had access to. The staff were absolutely fantastic & very helpful. The service is more than 5 star & whatever we required was never too much trouble. At the begging of our stay we found the food to be quite bland in the main the restaurant but after complaining the standard of the food got better & better. The management team are beyond excellent & take complaint very seriously. Majority of the guests were Russian but we found them to be pleasant. With regards to the rooms, we found the the standard rooms to be quite dated so my advice is to book the deluxe rooms which faces the beach & the lagoon. The entertainment was brilliant as there was something for every member of the family. We definitely recommend this hotel as we will be returning on our next holiday.
In the mean time I like to take this opportunity to thank the following member of staff who went above & beyond their duties to make our stay so enjoyable.
Mr Al Waheed ( the general manager)
Ms Julia ( guest relation manager ) & her team
Mr Ibrahim ( Reception manager )
Mr Mohammed ( head chef )
The Animation team
Mustafa our lovely house keeper
Ashraf who was organising our towels & loungers everyday.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
4 Thank Vafa2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DesertRoseResor, Guest Relations Manager at Desert Rose Resort, responded to this review, 28 August 2014
Dear Mrs. Vafa,

Thank you for choosing The Desert Rose Resort 5* for your vacation and feedback. It`s a pleasure that you have taken the time to describe your impressions.
We are glad you enjoyed your holiday and stayed satisfied with all aspects of vacation.

Special thanks for the personal grateful words to the General Manager Mr. Waheed Al-Tohamy and our hotel team members: FO, GR, F&B, Animation.

We want to assure you that our whole hotel team is extremely committed to deliver the perfect vacation experience for each guest.

Hope to see you and your family again at your "second home" The Desert Rose Resort 5*!
We have a special Rose Rewards Loyalty program for the Repeater guests. Next time you visit The Desert Rose Resort 5*, please, contact the Guest Relation team, fill the application form and receive your VIP card (with a bonus system).

Best regards,
The Hotel Administration
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alexandria Governorate, Egypt
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 August 2014

When you reserve in a 5 stars hotel you expect too much. The desert rose resort is a very good resort but not a luxury property. The resort is very well designed and has a beautifull shape with pools and gardens but I didn't like the concrete grounded roads with stones it was hard to walk on. The resort is huge and has a beautifull wide beach with wonderfull view although water is not clear and the ground is muddy because the beach has only 2 openings to the open sea. Many resturants and bars are available and serve snacks, ice cream, water and soft drinks for free for all inclusive residants but there are no free fresh juce. The kids corner are nice and very interesting for kids while the mini disco is repeatedly every day with the same songs and same music !!! The night shows are nice. The furniture is not luxury but it is ok. The staff is not well trained and needs to be more active and more polite. They allowed guests to use pools although ther are not wearing the swimming suits so management needs to be more firm and the system should be more strongly applied on guests and staff also. Room service and house keeping is average. The food amount is huge but the quality is average or less. The overall ranking: very good .... you will enjoy but you will find some weak points.

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
5 Thank maged_elkomi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DesertRoseResor, Guest Relations Manager at Desert Rose Resort, responded to this review, 19 August 2014
Dear Mr. Maged,

Thank you for choosing The Desert Rose Resort 5* for your vacation and feedback. It`s a pleasure that you have taken the time to describe your impressions.
We are glad you enjoyed your holiday and stayed satisfied with many aspects of vacation.
We want to assure you that our whole hotel team is extremely committed to deliver the perfect vacation experience for each guest.

We have taken the information you highlighted like a very important note to be discussed by the Hotel Management team as it should be improved to meet our guests expectations.

Hope to see you and your family again at your "second home" The Desert Rose Resort 5*!
We have a special Rose Rewards Loyalty program for the Repeater guests. Next time you visit The Desert Rose Resort 5*, please, contact the Guest Relation team, fill the application form and receive your VIP card (with a bonus system).

Best regards,
The Hotel Administration
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 17 August 2014 via mobile

My first advice is if you are not Russian don't book there.

Reception ignore you if u are not Russian

Food is good and u have many choices.

Workers inside the resort helpful.but you feel they are overloaded with work.

It's full with Russian and the first language used there is Russian. I felt like I was in Moscow. .

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Ahmed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DesertRoseResor, Guest Relations Manager at Desert Rose Resort, responded to this review, 21 August 2014
Dear Mr. Ahmed,

Thank you for choosing The Desert Rose Resort 5* for your vacation and feedback. It`s a pleasure that you have taken the time to describe your impressions.
We are glad you have noticed the positive aspects such as food, etc.
Concerning the remarks about "Russian resort" we want to assure you that we have International guests from all over the world: Germany, France, England, Poland, Egypt, Slovakia, Serbia, Denmark, U.S.A. and other countries.
The Russian guests love The Desert Rose Resort 5* and there are many Regular guests and Repeaters. If you read the comments from the British, Serbian, German. Danish, Hungarian and other guests, you will see that they felt very comfortable with the level of service and special attention of the staff to them.
We do hope to see you and your family again at The Desert Rose Resort 5*!
We have a special Rose Rewards Loyalty program for the Repeater guests. Next time you visit The Desert Rose Resort 5*, please, contact the Guest Relation team, fill the application form and receive your VIP card (with a bonus system).

Best regards,
The Hotel Administration
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo, Egypt
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 August 2014

This is a great break from the chaos of Cairo. This hotel was clean and cared for. The staff were very friendly and attentive. A special thanks to Alaa, Michael, Hesham and Amin for their above and beyond service.

The buffet was always fresh and had something for everyone. The wide choice of al a carte restaurants made meal times always interesting.

Despite the high occupancy, the hotel felt spacious and not over crowded. Lots of choices for pools and beach spaces to relax.

A personal thank you also to the General Manager, Waheed, for making us feel special during our stay.

We will definitely return.

  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
8 Thank Elaine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DesertRoseResor, Guest Relations Manager at Desert Rose Resort, responded to this review, 14 August 2014
Dear Mrs. Elaine!
Thank you for choosing The Desert Rose Resort 5* for your vacation and for your positive review.
We are glad you enjoyed it very much and stayed satisfied with all the aspects.

Special thanks for the personal grateful words to our General Manager Mr. Waheed Al-Tohamy.
Your high marks and recommendations are highly appreciated!
Hope to see you again at your "second home" The Desert Rose Resort 5*!
As we have informed you before on GM Cocktail Party - we have a special Loyalty program for the Repeater guests (with a special bonus system).
You have already filled the registration forms. We kindly ask you next your visit, please, contact our Guest Relation team to get your VIP card if you didn`t during the previous stay.
Best regards,
The Hotel Administration
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Desert Rose Resort

Property: Desert Rose Resort
Address: Safaga Road, Hurghada, Egypt
Phone Number:
Region: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Hurghada
#14 Top resorts Hotel in Hurghada
#17 Spa Hotel in Hurghada
#19 On the Beach Hotel in Hurghada
#20 Family Hotel in Hurghada
#25 Luxury Hotel in Hurghada
#35 Romantic Hotel in Hurghada
Price Range (Based on Average Rates): £
Hotel Class:5 star — Desert Rose Resort 5*
Number of rooms: 912
Official Description (provided by the hotel):
The Desert Rose Resort Snorkel, dive, wind surf, and soak up the warmth of the Egyptian sun in The Desert Rose Resort located in Hurghada, offering its guests the ultimate beach holiday on the Red Sea. Just fifteen minute drive from Hurghada Airport, The Desert Rose is a 300,000 square meter iconic luxury 5 star resort, accommodating its guests in a fabulous selection of 872 spacious guestrooms, 40 suites, and 5 sea-facing villas with spectacular views of lush landscaped gardens, swimming pools, aqua park, lagoon, and the azure sea. The Desert Rose Resort's 1 kilometer pristine beach, and its idyllic 40,000 square meter natural lagoon with golden sands is a choice location for enjoying a unique stretch of private beachfront, providing a wonderful environment for activities or simply relishing the stunning year round unbeatable climate. ... more   less 
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Also Known As:
The Desert Rose Hotel Hurghada
Desert Rose Hurgada
Desert Rose Hurghada
Desert Rose Hotel

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