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“Holiday from Hell” 1 of 5 bubbles
Review of Golden 5 Almas Resort

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Golden 5 Almas Resort
Ranked #137 of 228 Hotels in Hurghada
UK
2 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Holiday from Hell”
1 of 5 bubbles Reviewed 5 September 2006

- Air Condition broke down
- No water in bathroom or toilet
- Lights failed
- Air Conditioning Unit leaked
- Bath leaked water all over the floor
- TV had Russian, Arabic or German channels only
- Food poisoning
- English is not well understood
- All inclusive was NOT all inclusive, had to pay extra
- Use of facilities such as mini golf or pool restricted to 1 hour per week

- Very poor travel agent - Fasttrack Holiday, certainly made fast tracks when we needed them. Failed to call us back or resolve any problems despite calling for help from a mobile

- Medhotel reps nominated by Fasttrack were even worse. They were nowhere to be seen apart from the last day despite leaving several messages. Apparently they were too busy receiving other guests and could not be bothered to meet up

- On the last day, check out time was supposed to be at noon, yet we were asked to leave at 7am

- Medhotel reps wanted additional money to drop people off at the airport and were very rude and arrogant. Try telling Medhotel or Fasttrack!

All in all, the worst possible holiday ever....

  • Tips/Secrets — Don't use Fasttrack Holidays or Medhotels
  • Stayed August 2006, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
8 Thank Holreview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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131 reviews from our community

Traveller rating
    35
    41
    20
    20
    15
See reviews for
60
23
3
Business
0
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Date | Rating
  • Arabic first
  • Czech first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Polish first
  • Russian first
  • Swedish first
  • Any
English first
East Sussex
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 27 July 2006

We read all the reviews before we went and thought we would take the chance too! We took our 3 year old son so took all precautions (injections, immodium and rehydration sachets). Good job we did. By day 3, we all came down with Diorrheah although it didnt stop us doing anything. The food was probably the cause as there was bottled water everywhere. Our room was superb with outstanding views of the pools and sea.

If you are a lady, beware some of the staff as they like English women!!

The cleaners are excellent and we felt safe our stuff was in their hands. We left them a good tip and told the manager how good they were. He was very pleased and came out to shake our hand.

Camel ride a must but make sure you say 1 hour (it can be done). Be careful also as they will drop you off outside the whole hotel complex and in a perfume shop (thats not part of the deal and you dont have to go in there and listen to their spiel). They are only trying to get you to buy something. You have every right to say no. The camel man is nice but does expect a tip, although not a big one!

We had a fabulous time but my son didnt like the kids club as there were mostly Germans and Russians. Lovely as they are, they dont understand much English and my son doesnt understand their language. So for most of the holiday we found shade to amuse him in.

Great for families (with older children) and couples too. Nightclubs and good choice of drinks (Wine a bit cheap, but you ddont expect too much).

For a cheap getaway, would definitely recommend.!!!!!

Enjoy and take big sun factors with you. In the 40s every day and not a cloud in sight. Your room will become your best friend if you dont like the heat

Stayed July 2006
Helpful?
6 Thank RosieF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOUTH LANARKSHIRE
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 6 June 2006

We booked this at the last minute and despite reading the reviews of others of this hotel and the other four in the complex I could thoroughly recomend this hotel. It may not be 5 star but makes a very reasonable 4. The staff go out of their way to be friendly and helpfull. On our arival we had asked for a sea view we were given a room looking out of the back of the hotel towards the desert with a scartching of a sea view. On going to the reception we were offered the keys to two rooms with pool and outstanding sea views. The staff even moved our luggage The room was air contioned with carpets it was cleaned every day with fresh towels and bed linen the beds were even turned back for our return. The Al Mas Palace is right on the beach and benits from the sea breeze. This is very nice when lying on the sun beds. They supply matresses and towels for the sundeds at no charge or you can go the pool which is much warmer and there are water slides. The sea is crystal clear with a protected coral reef with fish great for swimming and snorkiling.. The only down side is the food on what was an excellent week. It is not the quality buut how or what they wash the veg ect in befor you get it you can end up with dehli belly. Being all inclusive you can eat at any of the other 5 propertiews and i can recomend the orange restaurant at the Diamond or the Golden 5. The drink is all from bottles so there is no dodgy draft THAT APPLIES TO BOTH ALCOHOLIC AND NON ALCOHOLIC. The mini bar in the room is stocked each day with soft drinks ans bottled water. Not many Brits mainly German and Russian who are brash and ignorant particuarly with the staff. For what we paid this was excellent value for money. I have travelled extensively including what are described as the places to holiday and i could thoroughly recomend this before some of them. IF WHAT YOU ARE LOOKING FOR IS FISH AND CHIPS OR ROAST AND YORKSHIRE PUDDING WASHED DOWN BY BEST BITTER OR HEAVY TRY BLACKPOOL.

  • Stayed May 2006
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank SMIVVY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Preston, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 24 February 2006

Great holiday if you pay cheap. After reading another review on the Almas Palace I nearly cancelled our booking - am very glad we didn't. Had 1 week stay and everything was spot on.. Food was great - buffet style, but lots of salad, fresh vedgetables and spicy chicken which was fab. The staff in the kitchens / dining areas were meticulously clean. The service recieved was beyond reproach. The room was comfortable - not 5 star but clean and tidy all the same. My view is, if you arrive with no pre-conceptions, you won't be dissapointed - as long as you can survive 500 germans, plus 200 russians on the beach at 10.00am dancing like madmen to the Crazy Frog theme tune.

  • Stayed February 2006
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
9 Thank CRatcliffe2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 bubbles Reviewed 27 November 2005

I'll start with the worst, then you can decide whether or not you want to read the rest. Half way through our week at the Al Mas, my husband went down with a not entirely unexpected stomach bug. He still had this on our return to the UK, so visited our GP who said it may take a while for the good bacteria in his gut to make a reappearance. As he underwent a kidney transplant last year, he has regular check-ups at Guy's hospital in London. Last week following routine blood tests, we were told the 'bug' was E.coli. This kills people, especially the young, old and medically vulnerable. -----

The Al Mas is described as a 5* hotel, however 3* or 4* is probably more accurate. The air-conditioning in our room was useless and noisy. The main room contained a rug which was not swept or beaten during the week we were there. The same hairs, crumbs and other debris remained throughout. The situation in the bathroom was the same, with a mat which was so disgusting, we refused to walk on it. See photos.

The squash courts advertised (a major reason for us booking) do not exist, and no attempt to rectify this (transportation to other facilities) was made during our stay.

Even within 'the resort', don't be surprised at the number of people who approach you at the beach, around the pool and in the restaurant (so authorised by the Golden 5 resort), offering massages, tattoos, diving, camel rides, BBQs, food and drink and so on.

I could go on, but needless to say, any grumbles we had whilst we were there, quickly turned to horror on our return. We are awaiting a reply re a refund/compensation.

Helpful?
15 Thank 1WO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Golden 5 Almas Resort

Property: Golden 5 Almas Resort
Address: Golden 5 City, Sahl Hasheesh Road, Hurghada 84512, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#74 Top resorts Hotel in Hurghada
#104 On the Beach Hotel in Hurghada
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Golden 5 Almas Resort 3.5*
Number of rooms: 276
Official Description (provided by the hotel):
Category: 5 Stars Check in :14:00 Check out :12:00 Location:Overlooking the city lagoon and red sea, beach, artificial lake along with green landscape and gardens , & the mini golf.Accommodation: Bars:Palm Beach bar (charged as per consumption)Cuisine: Beverages (Imported & local alcohol drinks tea, soft drinks) & snacks for all Hours: 10:00 am - sunset"Sinai" bar, (All Inclusive) overlooking the lagoon Cuisine: Beverages (Alcohol local drinks , coffee, tea, soft drinks)Hours: 10.00 pm - 02.00 am Cafe "Troitoire", (All Inclusive) overlooking the lagoon Cuisine: Beverages (Alcohol local drinks , coffee, tea, soft drinks) for all inclusive guests Lounge bar in the lobby, "charged as per consumption "Cuisine: Light snacks, light meals & beverages Hours: 24 hours SYLT "All inclusive " Beach bar Cuisine: Beverages (Alcohol local drinks , coffee, tea, soft drinks) & snacks for all inclusive guests Hours: 10.00 am - Sunset Fish market restaurant Cuisine: Seafood Serving: a La carte Hours: 12:00 pm - Sunset & 07:30 pm- 09:30 pm main building and 5 bungalows, 2 floors each.Total of 276 rooms (varies between 35 and 42 m2) including:42 connected rooms."Panorama" main restaurant: 350 seatsCuisine: InternationalServing Breakfast, Lunch & DinnerPergola "Sea Rock" restaurantCuisine: InternationalServing: Lunch, snacks & beverages for all inclusive guestsHours: 10.00 am- SunsetMost of 1st floor rooms have terrace, and most of 2nd floorhave balconies.All rooms are equipped with: satellite-TV & radio, individualadjustable air condition . Bathrooms feature bathtub ,weighting scale, telephone, Hair dryer, Minibar, safe box,daily clean linen & electricity: AC 220 volts Services & Facilities:24-hour room service 24-hour concierge Laundry service: charged as per consumption , price list available in the room Conferences Facility:Paradise conference room:capacity of 300 persons , Paradise VIPs Lounge: 150 seats.Internet cafeLimousine serviceBeauty salonLobby shopsOn request doctorTour & travel desk Babysitting on request ... more   less 
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Also Known As:
Al Mas Palace Golden 5 Hotel Hurghada
Al Mas Palace Hurghada

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