I just came back from my family holidays from Egypt. We went on our holidays on 24th of May and came back on 7th of June 2013. BeforeItook my family for holiday I went on the website to see reviews of the hotel etc. And I have to say I was happy to go and stay in the designated resort however things has changed when we all arrived. It wasn't all that good and some of the things were absolutely distressful. Let's start from beginning. Slides for children was destroyed, the floor in the children's pool, it was so hard to walk on it as the floor was all coming out. Most of the drinks were OK but very often coca-cola or sprite was gone from maschine. The reception staff was very nice and very helpful, they spoken very good English so it was easy to communicate with them. Also I have to say that bar manager Awed and Life Guard from Aqua Vista Arafat was very nice and helpful. Unfortunately not all of the staff was so nice. One of the bar staff who's working for the hotel Aqua Blue in the lobby of Columbus Bar was one kind of a joke!!! Always playing with his phone, all day long! Very ignorant person, never sad hello or good morning, nothing! When you asked him for a coffe to bring to your table he never did it. We complain about him so many times and he still was doing all the things like before. Finally after my complain to General Manager he was moved to bar by the pool but it was even better for him as he could play with his phone even more. After this complain General Manager has invited us for a complimentary dinner. Such a pity it has to all ended like this, it was so upsetting for me to go through all this when simply what I wanted is to have a nice and relaxing holidays with my family. General Manager is new in this hotel and had promised me he will do his best to improve and I hope so when I go there next time I will be able to enjoy my stay more. Some staff really needs a lot of training and room number 5161 needs a lot of work. Even that room has been cleaned daily it hasn't took away all the dirtiness from previous stays. SPA was also very poor!!! Staff working there didn't had a clue how to even do a good massage. Manager of SPA can be very rude! The trips we had to Luxor or Safari Quad trip was absolutely amazing. I would recommended this hotel however do not expect too much as its has to be done a lot before you can be 100% happy.
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- Also Known As:
- Aqua Blu Hotel Hurghada
- Aqua Blu Hurghada