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“Never again !!!”

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smartline COLOUR BEACH
Ranked #93 of 222 Hotels in Hurghada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Never again !!!”
Reviewed 30 July 2014 via mobile

Bad food , rooms very basic , my whole family had sickness and bad stomach, entertainment was from the dark ages , predominantly run for the russian and german .Very hard to communicate in English .The variety of drinks was very limited .The food was basically the same every day .Some of the staff were pleasant overall not worth the money.

Stayed July 2014, travelled with family
Helpful?
6 Thank Anne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irina R, Manager at smartline COLOUR BEACH, responded to this review, 11 August 2014
Dear Anne,

we thank you that you was our guest and for taking the time to send us your holiday experience here in TripAdvisor.

Suggestions and constructive criticism we always take very gladly, as we can take your comments in our consideration due to service and quality of work and to improve it.

We are very sorry that you have not enjoyed your stay in our hotel and the offered services. The entire team does its best to prepare a memorable and nice vacation to our esteemed guests. There is also at any time an English speaking Guest Relation at the site who takes care of the welfare of our guests. We regret that we could not convince you with our services. But unfortunately you didn’t mention anything similar to our management during your stay. This is also very regrettable, because we are always take the comments of our guests very seriously and try to find a solution on the spot.

We thank you once again for your review and would appreciate it to welcome you once again at our hotel, to show you that we have taken your suggestions and criticisms very seriously.

The entire team of the smartline colour beach wish you all the best.

Sunny greetings from Hurghada,

The Hotel Management
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373 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (88)
Date | Rating
  • Arabic first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Polish first
  • Russian first
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English first
wigan
Level 3 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 July 2014

I came back from this hotel on friday 18/7/14 after a 1 week stay and can honestly say I have never been offered or TRIED to eat such appalling food in my life !.The restaurant looks inviting, you walk towards the line of hot food containers....i seem to recall there are only 7 of them...you open the 1st to find rice, not bad, different flavours every day. You open the 2nd,,,sauteed vegetables....nice, apart from these will be the exact same selection you will be offered every day.Carrots,shredded cabbage,aubergines,The 3rd container will be the ONE offering of meat you can choose from that mealtime. It may be hot dog sausages,chicken (or lets be precise ) chicken carcasses, or other meat that quite frankly I wouldnt give to my dog. The 4th container will be something they call the oriental corner....usually a concoction containing the leftover meat from the day before and all the leftover veg (as above )...there is nothing even vaguely oriental about it....as you queue up thinking the line has stopped as everyone in front of you is overwhelmed and cant choose what to eat you realise after day 1 that the queue has stopped as there is nothing else to pick and people are just standing there holding empty plates and wondering what to do.....then they spot the soup and salad from across the room....stampeed !!! dont bother, the soup will be cold or at best warm,the salad is boring,uninteresting and you could build a wall with the chunks of cucumber and tomato and as for salad dressing...?.This brings to me to fruit....do you like chunks of orange that were there for 3 days and are bereft of any juice?...Do you like 1 grape ? do you like 1 melon once a week to share with all the other guests, do you like a banana about once a week?...hope so , because thats what you have the chance of getting.....in the whole week I found just 4 meals that were edible.Breakfast was usually jam on toast although there are pancakes for those with a sweet tooth.There was one cereal,usually little corn balls.There was the usual croissants etc.There were hard boiled eggs compete with green rings inside.I asked for a fried egg and on day 3 had that on toast......beats having mashed potatoe for breakfast ! I kid you not,thats whats in 5th hot food container at EVERY meal. In the morning you have the choice of 2 kinds of eggs,the hard boiled or the scrambled....well the scrambled egg with the consistency of gravy....wibble, wobble...it moved in waves...or be really hard faced and get a fried one.
I cannot put into words how bad this food really was. Im not fussy and have eaten cuisine from all over the world and will try anything but this was beyond words....children of all nationalities were crying to mummy that they were hungry.Adults were taking plates of food and then leaving it all.I made my disgust known to the restaurant manager on morning 4 and he called his boss.On morning 5 the manager of the whole chain of the hotel came to see me. We had an interesting "chat " for nearly an hour.I made many suggestions including a kids selection that appeals to all kids and doesnt contain aubergines,cabbage or offal....i suggested a better selection of cereal eg; muesli, oats to add hot milk to,cornflakes...all simple stuff.I suggested they keep the mashed potato away at breakfast. I suggested a wider and more plentiful fruit selection eg;strawberries,apples, pears,bananas,melon,all to be served fresh to choose rather than in a fruit cocktail. He listened and said he would make improvements immediately.The next day oats appeared and the oranges were whole ones !! woopidoo

Room Tip: try to get in block 9.larger rooms..better bathrooms...quite spacious even with a double and single...
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Stayed July 2014, travelled solo
2 of 5 stars Value
4 of 5 stars Rooms
4 of 5 stars Service
Less

Ask julieanddavidWigan about Festival Shedwan Golden Beach Resort

  • Stayed July 2014, travelled solo
    • Location
    • Cleanliness
    • Service
Helpful?
6 Thank julieanddavidWigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irina R, Manager at smartline COLOUR BEACH, responded to this review, 15 August 2014
Dear Guest,

It was a pleasure having you stay with us at smartline Colour Beach on your recent visit. We take this opportunity to thank you for your time in evaluating our product and services.

We do understand that your holidays were not to your expectations and we regret the inconvenience.
We do hope you that you will give us another chance to showcase our hospitality, services and improvement in quality of food. We value your patronage and would request you to return to stay with us on your future visits.

With warm regards,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pontefract, United Kingdom
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 July 2014

I have just come back from a 14 night break at this hotel and I have to say overall I was amazed. It was my first time in Egypt and I am already planning to stay at this hotel next year.
There a few negatives which were firstly the food, for my daughter, who lived for the majority of the stay on rice, pasta & chips, but the customer service team, mainly Erika, after our 1st week stay, took any issues away and within 48hrs action had been taken to rectify them... sooner if the issues were urgent.
The rooms were spotless and the housekeeper was always friendly and willing to help out in anyway he could, although there were a couple of days he knocked on the door about 8am!! He would always make the room pretty by making swans or swordfish out of your towels/clothes etc!
The entertainment IMO was excellent. There was a different show each day of the week ranging from fire breathing and glass walking to Mr & Miss hotel hottie which made for a very entertaining evening. While it wont be for everyone, myself and the people I met it was great fun.
The animation team (Adriano, Cosmos, Sam, Ramy, Frauke, Coco, Sasha & Luba) were amazing - always coming round to people, talking to them, getting guests to join in the games etc during the day and generally making your stay a lot more fun & enjoyable - Their goal is to ensure you have as much fun while there as possible.
They start at 10am with a poolside dance (always entertaining to see!!), then volleyball about 1030/11am with Cosmos normally, followed by Aqua Gym (Water aerobics) about 1145. About 3pm there is water-polo - great fun to be involved with. There is also a kids club all day where the team keep the little ones busy inside and outside, including in the pool to make your stay more relaxing. There is also a kids disco from 830-915 every night.
For teens and above, after the evening show you can go to the Atlantic Pearl(free entry but drinks extra) until about 1230 for drinks and a disco, every night except Mon & Fri where the disco is held at the Colour Beach Club - £8 entry fee plus cost of drinks - I went on our last night and had an amazing time.
Overall this hotel is family friendly and full of staff willing to make your stay the best it can possibly be. Would definitely recommend to anyone.
The biggest plus is the serenity of the private beach - I was gob smacked at, that even though there were a lot of guests, the beach area seemed empty as there were so many sun-loungers etc for you to lay on making it more preferable (IMO) to go there rather than Sharm.
I feel that the positives here far out-weigh any of the negatives we experienced.

Room Tip: Try to get in either block 7 or 9 - these are right near the pool area and have amazing views :)
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  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank CharmedClaire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irina R, Manager at smartline COLOUR BEACH, responded to this review, 26 July 2014
Dear Guest,

We are truly grateful for the wonderful things you have said about the hotel, team and services.
It is always nice when someone that has a great experience such as yours, shares it.

We were indeed very glad that you had a memorable stay at our hotel and your recommendation is highly appreciated by the team.

All of us look forward to see you and your wonderful daughter again with much pleasure.

With warm regards,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darlington, United Kingdom
Level 3 Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 25 July 2014

Many more positives than negatives. The staff were excellent - room was always kept clean and linen changed every day. Mahmoud fishing/snorkelling/dolphin tour was excellent ( ignore Thomas Cook rep - his trip is twice as expensive)
Food was typical of all inclusive most days very good but a blip every now and again.
The Spa was excellent - had a course of massage which was great. The beaches and pools were immaculate. The hotel management maybe should sit in with the reps on the first day gathering to explain just what the hotel has to offer ( the rep certainly doesn't) barbecued food every evening, pizza bar at the top of the lagoon etc
Overall a really good holiday

Room Tip: Don't waste money on a sea view. Units 7 and 9 seemed the best
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  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
3 Thank patrickheaney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irina R, Manager at smartline COLOUR BEACH, responded to this review, 26 July 2014
Dear Guest,

Thank you for your generous feedback. Your feedback is definitely going to help a lot of our guests and us.

It was a pleasure having you stay with us at Smartline Colour Beach on your recent visit. We take this opportunity to thank you for your time in evaluating our product and services.

All of us look forward to see you again with much pleasure.

Kind regards,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bradford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 July 2014

Firstly let's start with the negatives. The food is always the same at dinner and lunch. I lived off rice chips and pasta luckily there is a pizza bar that is included with a 10 minute walk away. Also at lunch time , 12: 30-4:00, there is a lunch bar under the stage. The positives are the cleaners are brilliant. If you tip them a few pounds they make your room spotless and some times make shapes with the towels we had a swan and a whale and lots more. The restraunt workers were lovely. They joked around with us and always helped us. The people in the bars are also brilliant. They also joke around with you and try to forfil all your needs. The best bit was the reps/animation team. At 10oclock they do a dance near the pool and try get people to join. At 11:30-12:30 cosmos or sam do fun water arobics for every one. They also at 3:00 they do water polo and French balls. For family's with younger children they do an all day kids club. They try include everyone. I'd like to put a shout out to coco, Sam, cosmos, ramy, Frauke, sasha and luba. Not forgetting the manager ardrina. They are all so good. At night they always have a show and kids disco. It's fun for all the family. For the teenagers there is a disco at Atlantic pearl on a Tuesday, Wednesday, Thursday, Saturday and Sunday. On Friday and Monday there is a pool, foam or beach party. This costs £8 but is worth it. So I would recommend it for everyone. Also if you tip the towel boy he will put you as many towels out in the morning so your guaranteed a sun bed.

Room Tip: Try get a room in the 7 or 9 block
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
3 Thank Elle A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irina R, Manager at smartline COLOUR BEACH, responded to this review, 26 July 2014
Dear guest,

We are truly grateful for the wonderful things you have said about the hotel, Animation team and services.

The team of smartline Colour Beach appreciate all of your comments and look forward to your next stay.

With kind regards,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Congleton, United Kingdom
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 23 July 2014

just returned from a 11 night stay at this resort and thoroughly enjoyed it,,its location on the beach is beautiful with beds umberellas wind breakers at your disposal free ,the sea is crystal clear and was 21deg with a bar close by wherever you went,the rooms were spacious and cleaned every day,the food was nice and varied,you can always find something to eat unless youre really really fussy,people forget that they re catering for numerous nationalities,now onto the staff,if this resort is 3 star then the staff are deffo 5 everyone we met was excellent from booking in to the lads at the towel desk and I mean great,nothing was too much trouble ever from getting a bottle of water to booking a taxi,thanks to the staff for making our holiday enjoyable

Room Tip: block8/9 large rooms
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  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ken b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irina R, Manager at smartline COLOUR BEACH, responded to this review, 26 July 2014
Dear guest,

Thank You for Your feedback and that You have taken the time to describe your impressions. Our whole team is extremely committed to deliver the perfect vacation experience for each guest.

We are very pleased that we could meet your expectations!

We are looking forward to welcoming you at smartline Colour Beach soon again.

Kind regards,
Hotel management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 21 July 2014

Overall, the smart line colour beach is good value, I'll start of with the rooms, they are spacious, but being in either block 9 or 7 is the best view you can have, although rooms are basic they have everything you need, free air con and daily water! With fridge! The cleaners work hard and come to your room daily to bring water, towels, toilet roll and make the beds, only downside being our cleaner Mohammed consistently knocked on the door at 8.30am to come in :-( the food in the restaurant wasn't the greatest I practically lived off pasta, rice, potatoes, bread etc. oh and chips, some days they had nice meat but it was rare they did :( when your out and about or on the beach you can get mithered by some of the men here, you have to be stern with them from the beginning or you will be stuck with them asking you to go out haha! Don't get me wrong some do just want to have banter with you! :-) the animation team is fab! You can have a Laugh with them they do entertainment during the day with adults and kids, they also have daily entertainment on during the night with different shows on and then they then go on to the Atlantic bar to have drinks and a disco!! They also have a bigger disco on Mondays and Fridays at colour beach club, big shout out to Adrianna, Coco, Frauke, Sam, Shebo, Cosmos, sasha and lubo! They really have made the holiday!! :-), we didn't leave the complex that much due to negative comments, but it's a beautiful place and I would definitely recommend coming :-) Jodieeee! Xxx

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jodiejojodakin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irina R, Manager at smartline COLOUR BEACH, responded to this review, 23 July 2014
Dear guest,

we thank you very much that you were our guest and you enjoyed your holiday with us in SMARTLINE COLOUR BEACH. I take this opportunity to thank you for your time in evaluating our product and services.

Praise, suggestions and constructive criticism are always helpful in order to improve the sevice and the quality. We regret that some things have not meet your expectations, but we work on it to ensure that you will be fully satisfied upon your next visit in our hotel.

All of us look forward to see you again with much pleasure.

Kind regards,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about smartline COLOUR BEACH

Property: smartline COLOUR BEACH
Address: El Kornesh Road, EL Dahar, Hurghada 128, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #93 of 222 Hotels in Hurghada
Price Range (Based on Average Rates): £
Hotel Class:4 star — smartline COLOUR BEACH 4*
Number of rooms: 162
Official Description (provided by the hotel):
The smartline COLOUR BEACH has a terrific Red Sea location in Hurghada, Egypt, offering a private beach to complement its impressive facilities. The resort, which offers an All Inclusive package, welcomes adults and children with a range of sports facilities, dining options, and Club for the kids, which all makes for a great holiday experience. The Resort offers a 24-hour front desk multilingual staff, express check-in/out, Guest Service Center multilingual staff, bell captain, limousine service, laundry & valet service, live entertainment, beauty salon/barber, gift/souvenir shops, jeweler, internet cafe, 24-hour on call doctor. ... more   less 
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