This was my 7th time visiting the Steigenberger Al Dau Beach Hotel. As I was a repeat guest I received certain privileges such as 15% discount, free airport transfers, mini bar refills etc.
I used to be exceptionally happy with the service at the Steigenberger, however, on this occasion I felt that the customer service was very poor. I repeatedly asked for someone to fix the Internet in my room - this did not happen until my last night (!), also, getting service at the pool bar was like getting blood out of a stone. It took an average of 50 minutes for them to bring a chocolate milkshake. Although I complained nothing was sorted which made me very sad.
Apart from that the rooms, location, food and entertainment were up to their usual fantastic standard. The pools are incredibly clean and safe. Also the beach and watersports are fantastic. I would recommend this hotel to others.More
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