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Baron Palace Sahl Hasheesh
Ranked #3 of 222 Hotels in Hurghada
Reviewed 15 August 2014 via mobile

The hotel is beautiful and new, the location is perfect for a relaxing couples break. However after a few days you started to see the little things you see and hotels we have stayed in in the past. Total lack of anything to do at night is one of those. There's a show area for children and later adults, this has no bar and is a few minutes walk from the main hotel. We walked down once and couldn't believe in this heat no bar or area for soft drinks was to be found. We spoke to the staff and they just said yes people have mentioned this to us. (Not surprised). The best part of the trip and the place we spent most of the nights was in the Italian restaurant. Which was the best we have been, and staff where great. The hotel is great and staff nice, but me and my partner won't be coming back as they seen to struggle when the hotel is no where near capacity. Needs work!

Stayed: August 2014
2  Thank Renny1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baronmanager, Area General Manager at Baron Palace Sahl Hasheesh, responded to this reviewResponded 24 August 2014

Dear Guest,

Greetings from the sunny Baron Palace – Sahl Hasheesh!

We would like to forward you our cordially thanks for publishing your nice statement about your relaxing break at our hotel.

We are very pleased, that overall we could make you spend a good and relaxing time at our resort and certainly we will put your constructive comments from all aspects in our consideration, to maintain the highest guest satisfaction.

We are really hoping and looking forward to welcoming you again for a holiday at our property.

Kindly accept our warmest regards from the Red Sea shores
Ahmed Khaled
Area General Manager

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1,527 - 1,533 of 2,297 reviews

Reviewed 13 August 2014

The hotel is beautiful.The food in the main restaurant is OK. They have 3 a la carte restaurants. The Egyptian restaurant was nothing impressive and strangely didnt taste anything like egyptian food! Plain standard chicken,beef etc with no flavourings or spice and plain standard rice that anyone could cook.The Italian restaurant was Beautiful! Great steak cooked to perfection,great Italian pasta and melt in the mouth lamb chops! the waiter staff at both are great and really friendly.The Infinity restaurant by the pool is also bland and sometimes cold although its to an OK standard.All staff are very friendly Especially the poolbar ladies and lobby bar waiters. 1 thing about the pool bar is they dont do non-alcoholic cocktails.Its strictly fizzy drinks (with or without alcohol) or fruit juice.they use all branded sprite/pepsi/7up and you can drink some branded spirits to,but you have to ask or they give you local.They have 4-5 pools (adults only,heated,kids,jacuzzi) although for a new hotel they are not quite the standard i would expect.Alot of sand,mosiac tiles missing and a major thing was the loose cement slabs around the pool areas were wobbly.This was pointed out to various members of staff who did nothing to fix them.The biggest and most disappointing thing for us was the lack of sunbeds! If you haven't got your towel out by the pool at 07:30am you will NOT find a bed!The hotel has a capacity of 3000 people,there were only 300 whilst we were there and it was impossible to get a bed after 08:30am.Very disappointing! The rooms are cleaned daily, spacious with a very very comfy mattress & pillows! They have lovely soft dressing gowns and flip flops for you to wear.
The hotel manager is literally everywhere!! He will personally greet you and check everything is ok and go out his way to please everyone.They have constant power cuts throughout the day and night sometimes up to 10times per day.This was very annoying as it sometimes took a while for the generators to kick in and i was left in darkness in the bathroom! This also shuts off the aircon so you have to keep switching it back on every 5 mins. They have around 5-6 english channels on the tv with some great new and old films.The lift noise is horrendous! It beeps constantly.Be warned NOT to get a room near the lift.
All in all we had a good stay with no issues.
Positives: Beautiful hotel, staff are friendly, food is good, nice beach, nice pools, nice weather, comfy bed, good tv, free mini bar, fantastic SPA!
Negatives: Not enough sunbeds, constant power cuts day and night, annoying lift noise all day, poor attention to detail at the pool area and Not enough entertainment.
I personally wouldnt come back as i dont think it ticked all the boxes for what we paid. Its overpriced and needs fine tuning with more attention to detail.
One thing i forgot is the iced flannels!! Handed out daily to everyone by the pool/beach...they feel amazing in the blistering heat! :)

Room Tip: Avoid lift areas!
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank Richyric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baronmanager, Area General Manager at Baron Palace Sahl Hasheesh, responded to this reviewResponded 14 August 2014

Dear Guests,

Greetings from the luxurious Baron Palace – Sahl Hasheesh!

We would like to take the opportunity to thank you indeed for taking the time to issue you a good review regarding your recent holiday at our hotel.

So glad, that you had overall, a nice stay with us and that the hospitality of our staff members were make you enjoy your holidays.
Certainly we will put your comments in consideration in order to reach our highest goal which is maximum of guest satisfaction.

We are already looking forward to welcoming you back again for another relaxing holiday at our property.

Kindly accept our warmest regards from the Red Sea shores
Ahmed Khaled
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2014

we just came back from a lovely break, it was such a peaceful and lovely stay we had. Property was such well managed and staffs were very polite. Food was fantastic and variety choices so you wont have time to get bored! I really loved property.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Changyoung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baronmanager, Area General Manager at Baron Palace Sahl Hasheesh, responded to this reviewResponded 16 August 2014

Dear Guest,

Greetings from the sunny Baron Palace – Sahl Hasheesh!

We would like to thank you very much for your nice resume about your recent visit to our resort.

So glad to know, that you had only good experiences and a great holiday with us .

We are looking forward to welcoming you soon back again to enjoy once more our hospitality.

Kindly accept our warmest regards from the Red Sea shores
Ahmed Khaled

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014

Amazing holiday due to the attention to detail overseen constantly by the area General Manager Ahmed Khaled. Nothing is too much trouble even moving our room as I was being kept awake by the lift noise, thank you. The site is well kept and the food is all excellent. Special mention to Mohamed Shaban at the poolside bar for the cheery smile and brilliant service. Would highly recommend a stay.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
4  Thank Carol W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baronmanager, Area General Manager at Baron Palace Sahl Hasheesh, responded to this reviewResponded 13 August 2014

Dear Guest,

Greetings from the luxurious Baron Palace – Sahl Hasheesh!

We would like to send you our cordially thanks for publishing such a nice feedback concerning your recent vacation at our hotel.

So glad to learn, that you had an amazing holiday from all aspects with us here and we hope to see you all soon back again at our resort.

We will be very pleased and looking forward to hosting you again.

Kindly accept our warmest regards from the Red Sea shores
Ahmed Khaled
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2014

We stayed here recently and thoroughly enjoyed our week in Shal Hasheesh at the Baron Palace. The staff were very attentive at all times with personal visits by the General Manager and heads if departments throughout our stay. The snorkelling was excellent as was the town of Shal Hasheesh.
The room was beautifully laid out with Egyptian cotton bedding and the laundry service was exemplary. I would thoroughly recommend this hotel to couples of all ages who wish to get away from it all with all the amenities you could wish for.
We will be going back as soon as possible.
Our sincere thanks to the management.

Room Tip: The swim up rooms are lovely but not really essential for your visit.
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
11  Thank BillyBoy1527
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baronmanager, Area General Manager at Baron Palace Sahl Hasheesh, responded to this reviewResponded 11 August 2014

Dear Guests,

Greetings from the luxurious Baron Palace – Sahl Hasheesh!

We would like to take the opportunity to thank you indeed for taking the time to issue your very nice review regarding your recent holiday at our resort.

Your very nice comments about our property and our staff service making us very happy and reflecting our efforts to turn your stay into a luxury, most pleasant experience.

Looking forward to your return visit in the near future to experience once again our caring and customer oriented service.

Kindly accept our warmest regards from the Red Sea shores
Ahmed Khaled

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2014

The hotel has a nice architecture with nice amenities, pools, beach access and spacious rooms, however, the reception staff is very slow to respond on any issues. Before coming, the hotel adminstration insisted on a deposit at a bank and they would not take a credit card over the phone. When we arrived we discovered that our room had no view even though we requested pool or lagoon view and it was confirmed. I had an issue with my kids room (putting a queen bed instead of two twins) and it took them a few hours to respond to changing the room after a serious *constructive confrontation*. I had issues with the safe not working and that request was never responded to until we left. The food at the main restaurant has ok quality during breakfast with a few mis-steps such as uncooked pan cakes, etc. The dinner quality needs a lot of improvement even though they make available a nice variety. It seems the problem is in the service overall and that's a message to the management of the hotel who did a nice job with the contruction and not a fine job with the staff. The staff at the beach is way better with very nice service and proactive actions to make the guest comfortable. We took a snorkling trip from the hotel to a nearby island and it was fabulous. We also enjoyed unwinding on the beach during the day and the sea water is nice and enjoybale. I have to say also that their animation team is very talented and we enjoyed one night with dances from multiple cultures. The bad staff attitude and tardiness along with the poor food quality are two issues that have to be fixed to make this hotel one of the best destination in Hurghada.

Room Tip: identify upfront if you need pool or beach front view and insist on it because they might put you in...
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  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
13  Thank elgebaly2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2014

Thank you all so much for an incredible 14 nights at your hotel. The swim out suites are excellent, the food is lovely and will be even better once the full range of restaurants are available. The best part however was the excellent and attentive service offered to us during our stay. We will return .Mr Kahleed please do not forget to send us the business and private stay rates. kind regards

Liz and Graham Lucy and George Brunton- Douglas

Room Tip: Swim out suites all the way
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  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
7  Thank lizzy50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baronmanager, Area General Manager at Baron Palace Sahl Hasheesh, responded to this reviewResponded 9 August 2014

Dear Guest,

Greetings from the luxurious Baron Palace – Sahl Hasheesh!

We would like to take the opportunity to thank you indeed for taking the time to issue your positive review regarding your recent holiday at our hotel.

So glad that you had a perfect stay with us and that we reached all you expectations and even more

We are already looking forward to welcoming you soon back again for a relaxing holiday at our property.

Kindly accept our warmest regards from the Red Sea shores
Ahmed Khaled
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Baron Palace Sahl Hasheesh

Address: | Red Sea, Hurghada, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
Ranked #3 of 222 Hotels in Hurghada
Price Range: £56 - £1,063 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Baron Palace Sahl Hasheesh 5*
Number of rooms: 615
Official Description (provided by the hotel):
As an added value that we offer to our clients and to fulfil all our customers' needs , kindly need your cooperation to add those adults only designated zones at Baron Palace Sahl Hasheesh t • Designated areas on pool ( i.E. Meditation pool , whirlpool with jets) • At the spa area ,outdoor and indoor pool is designated for adults only. • Designated areas on the beach for adults only. • Swim - up Suites and Club rooms are bookable for adults only . • Baron club lounge access is for adults only. • Some restaurants have designated areas accessible for adults only ... more   less 
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