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“4 months old and going well”

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Baron Palace Sahl Hasheesh
Ranked #3 of 221 Hotels in Hurghada
Certificate of Excellence
Dubai, United Arab Emirates
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“4 months old and going well”
4 of 5 bubbles Reviewed 31 August 2014

This hotel is advertised as a six star hotel. We did not know this when we booked the room on our trip down south along the red sea coast. on arrival we were challenged by the security guard who advised us that we could not stop outside the front of the hotel and that we should move on. in spite of our attempts to explain that we need to check into the hotel and require a porter to assist in getting our bags into the hotel and then we are happy to move our car to the hotel parking. Eventually we just ignored him. Checking in was kind of long winded because the room was not ready at 1400hrs as advised on our booking form and in fact it was gone 1500hrs by the time we got to our room. Again be advised this is supposed to be a 6 star hotel and so my wife asked for a her cold towel and welcome cocktail as we have experienced in five star hotels around the world. This was rapidly rectified. Again as experienced on many occasions in hotels throughout Egypt the understanding of what the quality of service is is still missing. Notwithstanding this it was all taken in good light and eventually the room was ready. The room was spacious and well fitted out with nice view. it was quiet and comfortable. Breakfast was buffet style and was fine. We had dinner at the in hotel Italian resturant and the food was very good. There is one point that we did appreciate. we noticed that the hotel was suffering with respect to housekeeping. door glass, carpets, under the beds etc all were a decidedly grubby and we were pleased to note that when we raised this point we were visited by the area manager of the hotel who listened positively to our observations. We were pretty tough noting that for a hotel of this standard the quality of the silver wear after just 4 months was decidedly jaded. The Area Manager agreed but was equally shocked since the brand of cutlery was definitely a quality brand. The over all problems appeared to be that the number of staff required to run the hotel was fine up until a couple of weeks ago and then the hotel occupancy has shot through the roof and they were quite frankly not ready for such an increase. He admitted that housekeeping had a real challenge to keep up and that they are waiting for the arrival of a considerable amount of extra staff. Why am i telling you this? If you went to this hotel expecting 6 star service and 6 star quality you, at the time of writing, would be disappointed. BUT all the staff are very aware of this and are all working really hard to make up the short fall. I believe will achieve the level of service required for such a hotel that has a wonderful venue, it is an enormous hotel the location is fantastic with beautiful beach. The spar is gigantic but not a full professional service. Staff need some more trainig but again very good facilities throughout. I would expect and hope that in the very near future the bits and pieces and the staff that they need to provide the service that high level guests expect will arrive. One thing we did note is that the children's area which is well appointed definitely needs to have some sun shade sails installed over the children's pool and play area. There is no protection for kids there.
Overall of the hotels that we have visited over the past two weeks this was the best of the lot and we would recommend it as a destination to stay but make sure that the housekeeping have managed to get on top of the snag list.

Room Tip: Sea view rooms are a definite must because the view is great. Italian restaurant very pleasant.
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  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
4 Thank Guy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baronmanager, Area General Manager at Baron Palace Sahl Hasheesh, responded to this review, 3 September 2014
Dear Guests,

Greetings from the sunny Baron Palace – Sahl Hasheesh!

We would like to send you our cordially thanks for publishing such a nice and detailed feedback concerning your recent vacation at our hotel.

It makes us very happy, that we could impress you with the facilities and services of our resort
Kindly be sure that we will put all your supportive comments in consideration in order to make sure that all our guests enjoy memorable holidays with us here at the Red Sea coast.

We are awaiting you for your return visit in the near future to experience once again our caring and customer oriented service.

Kindly accept our warmest regards from the Red Sea shores
Ahmed Khaled
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (344)
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English first
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 30 August 2014 via mobile

The hotel have excellent facilities and beat location
The hotel enjoys a beautiful location and good, but what the worst workers in the hotel where Egidon good deal with inmates and their abilities to not fit with Amknyat hotel .ansah hotel management to re-evaluate its structure and working to elevate the level of service commensurate with the possibilities of the hotel.
The restaurant does not cover all Alzoaq.
Factor is a beautiful hotel, but workers do not live up to the service for the management of this hotel possibilities

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank marwan s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 30 August 2014

We stayed in the hotel for 5 days in August. The hotel amenities are really nice but the hotel is not up to the Kempinski, Oberoi, or the Four Seasons standards if you are looking for that.
Rooms are spacious, clean and comfortable but nothing fancy.
The service is really poor and the staff need a lot of training especially in the restaurant.
The grounds are immaculate with multiple areas to sit outside.
The beach facilities are awesome. Very nice water for swimming and snorkelling. The beach staff are the best in the hotel.
The food is not tasty. Many varieties but mass tourism type of food and buffets.
Nice scuba diving facilities and close by coral reefs for divers. Excursion to Abou Hasheesh island for snorkelling and finishing was really nice too.
Animation team is really nice.
The hotel caters to class B and C tourists but if you are looking for class A service, food and tourists, then go to Kempinski Soma Bay or Sahl Hasheesh Oberoi

Room Tip: Make sure you book a sea view room. The back rooms don't have any views.
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
4 Thank Etefaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baronmanager, Area General Manager at Baron Palace Sahl Hasheesh, responded to this review, 31 August 2014
Dear Guest,

Greetings from the sunny Baron Palace – Sahl Hasheesh!

We would like to send you our cordially thanks for publishing such a constructive and supportive feedback concerning your recent vacation at our hotel.

Glad, that you had in overall a good holiday with us and you enjoyed our amazing Red Sea and that our animation team and the team members at the beach were able to meet your satisfaction
Kindly be sure that we always put the constructive comments of our guests in consideration in order to reach our target, the highest possible guest satisfaction

We will be very pleased and hoping to hosting you again at our resort.

Kindly accept our warmest regards from the Red Sea shores
Ahmed Khaled
Area General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belgrade, Serbia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 29 August 2014

This hotel deserves all the praise. Every thing in this hotel is more then wonderful. Hotel is very well equipped, and if you have premium all inclusive service you are god, you have included almost everything in this hotel. Hotel has a lot of pools and wonderful beach with beautiful coral reef in the deep, and because of that don't forget your mask and snorkel. The food in hotel is like in the best restaurant in the worlds metropolis, and will prepare to get on the weight. Hotel has six a la carte restaurant with wonderful food. The spa center and gym is very good and masagge too, and you must try it.The staff is very very polite, and only thing left is to enjoy.
I spent 15 days in this hotel and believe me this is most beautiful and most relaxing holiday in my life.

Room Tip: Every room is new and you don't make mistake if you choose anyone
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  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
3 Thank Branko A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baronmanager, Area General Manager at Baron Palace Sahl Hasheesh, responded to this review, 3 September 2014
Dear Guest,

Greetings from the sunny Baron Palace – Sahl Hasheesh!

We would like to send you our cordially thanks for publishing such an impressive and lovely review concerning your recent vacation at our hotel.

So glad to learn, that you had an amazing holiday from all aspects with us here, and that the “Baron hospitality” was even exceeding your expectations.

We will be very pleased and looking forward to hosting you again at our luxury resort.

Kindly accept our warmest regards from the Red Sea shores
Ahmed Khaled
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 August 2014 via mobile

I can say that it is the best Holiday I have ever had...I was in room 2317 the Room was excellent...the view was amazing on the pool,garden & sea view...The food was excellent with alot of varaiaties in the 3 meals...The food was always fresh hot and tasty...The bavarages were also excellent...The beach was amazing...The pool was Excellent and the infinity pool was Amazing...All of these things are good things but what made my Holiday really amazing is the STAFF...The staff was very very Friendly..I've never met a friendly staff like this before...Mr.Osama Ali & Mr.Ahmed Khaled are brilliant examples for the successful management style...They do things by their selves...they are always there..They are very friendly and Nice persons...I really Liked them...I want to thank them and all the Staff for the beautiful stay...I recommend Baron Palace Resort for Honeymooners also...

Thank You

Stayed August 2014
Helpful?
1 Thank ThomasNader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baronmanager, Area General Manager at Baron Palace Sahl Hasheesh, responded to this review, 30 August 2014
Dear Guests,

Greetings from the sunny Baron Palace – Sahl Hasheesh!

We would like to take the opportunity to thank you indeed for taking the time to issue your very lovely and supportive comments regarding your recent holiday at our resort.

Your nice review and statement about our relaxing location along with our gastronomy offers and staff service making us very happy and reflecting our efforts to turn your stay into a luxury, most pleasant experience.

Looking forward to your return visit in the near future to experience once again our caring and customer oriented service.

Kindly accept our warmest regards from the Red Sea shores
Ahmed Khaled
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 28 August 2014 via mobile

I had a great chance to stay at the Baron Palace sahl hashish. Perfect location and great hospitality starting from the moment I checked in. Luxury and simplicity starting from the fancy lobby through the red carpets corridors reaching sea view rooms.we had a great time at the infinity swimming pool. I loved the beach. Food was great at the main restaurant plus a great romantic atmosphere at the italian restaurant. My daughter enjoyed at the kids club and the Teen bar...the staff was friendly and managers were seen everywhere.Thank you for such a great stay until we come back again very soon.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yasso1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baronmanager, Area General Manager at Baron Palace Sahl Hasheesh, responded to this review, 3 September 2014
Dear Guests,

Greetings from the sunny Baron Palace – Sahl Hasheesh!

We would like to thank you for publishing such a positive feedback concerning your recent vacation at our hotel.

Glad to learn that you took only memorable and positive experiences from you stay with us, that all over you got impressed from our resort

Looking forward to your return visit in the near future to experience once again our caring and customer oriented service.

Kindly accept our warmest regards from the Red Sea shores
Ahmed Khaled
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 28 August 2014 via mobile

I had a great vacation at the Baron Palace sahl hashish. Its simple, very elegant, great hospitality starting from the moment I checked in. I had a half board stay, the food was great in the main restaurant. I also tried the italian restaurant, tasty food, amazing atmosphere. The staff was very friendly and managers were seen almost everywhere. I loved the beach and also had a great time at the infinity swimming pool.My daughter had a great time in the kids club and the Teen Bar. Thank you very much for such a great vacation until we see you again soon.

Stayed August 2014, travelled with family
Helpful?
Thank yasso1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baronmanager, Area General Manager at Baron Palace Sahl Hasheesh, responded to this review, 3 September 2014
Dear Guest,

Greetings from the sunny Baron Palace – Sahl Hasheesh!

We would like to thank you very much for having been our guest recently and for taking the time to share your valuable feedback about your vacation experience.

Our pleasure, that you had an amazing holiday with us here and that your whole family had a great time, full of joy and fun for you daughter too.

We will be very pleased and looking forward to hosting you again at our resort.

Kindly accept our warmest regards from the Red Sea shores.

Ahmed Khaled
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Baron Palace Sahl Hasheesh

Property: Baron Palace Sahl Hasheesh
Address: Sahl Hasheesh, Hurghada 84521, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
Ranked #3 of 221 Hotels in Hurghada
Price Range (Based on Average Rates): £
Hotel Class:5 star — Baron Palace Sahl Hasheesh 5*
Number of rooms: 615
Official Description (provided by the hotel):
As an added value that we offer to our clients and to fulfil all our customers' needs , kindly need your cooperation to add those adults only designated zones at Baron Palace Sahl Hasheesh t • Designated areas on pool ( i.E. Meditation pool , whirlpool with jets) • At the spa area ,outdoor and indoor pool is designated for adults only. • Designated areas on the beach for adults only. • Swim - up Suites and Club rooms are bookable for adults only . • Baron club lounge access is for adults only. • Some restaurants have designated areas accessible for adults only ... more   less 
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