This hotel is advertised as a six star hotel. We did not know this when we booked the room on our trip down south along the red sea coast. on arrival we were challenged by the security guard who advised us that we could not stop outside the front of the hotel and that we should move on. in spite of our attempts to explain that we need to check into the hotel and require a porter to assist in getting our bags into the hotel and then we are happy to move our car to the hotel parking. Eventually we just ignored him. Checking in was kind of long winded because the room was not ready at 1400hrs as advised on our booking form and in fact it was gone 1500hrs by the time we got to our room. Again be advised this is supposed to be a 6 star hotel and so my wife asked for a her cold towel and welcome cocktail as we have experienced in five star hotels around the world. This was rapidly rectified. Again as experienced on many occasions in hotels throughout Egypt the understanding of what the quality of service is is still missing. Notwithstanding this it was all taken in good light and eventually the room was ready. The room was spacious and well fitted out with nice view. it was quiet and comfortable. Breakfast was buffet style and was fine. We had dinner at the in hotel Italian resturant and the food was very good. There is one point that we did appreciate. we noticed that the hotel was suffering with respect to housekeeping. door glass, carpets, under the beds etc all were a decidedly grubby and we were pleased to note that when we raised this point we were visited by the area manager of the hotel who listened positively to our observations. We were pretty tough noting that for a hotel of this standard the quality of the silver wear after just 4 months was decidedly jaded. The Area Manager agreed but was equally shocked since the brand of cutlery was definitely a quality brand. The over all problems appeared to be that the number of staff required to run the hotel was fine up until a couple of weeks ago and then the hotel occupancy has shot through the roof and they were quite frankly not ready for such an increase. He admitted that housekeeping had a real challenge to keep up and that they are waiting for the arrival of a considerable amount of extra staff. Why am i telling you this? If you went to this hotel expecting 6 star service and 6 star quality you, at the time of writing, would be disappointed. BUT all the staff are very aware of this and are all working really hard to make up the short fall. I believe will achieve the level of service required for such a hotel that has a wonderful venue, it is an enormous hotel the location is fantastic with beautiful beach. The spar is gigantic but not a full professional service. Staff need some more trainig but again very good facilities throughout. I would expect and hope that in the very near future the bits and pieces and the staff that they need to provide the service that high level guests expect will arrive. One thing we did note is that the children's area which is well appointed definitely needs to have some sun shade sails installed over the children's pool and play area. There is no protection for kids there.
Overall of the hotels that we have visited over the past two weeks this was the best of the lot and we would recommend it as a destination to stay but make sure that the housekeeping have managed to get on top of the snag list.
- Official Description (provided by the hotel):
- As an added value that we offer to our clients and to fulfil all our customers' needs , kindly need your cooperation to add those adults only designated zones at Baron Palace Sahl Hasheesh t • Designated areas on pool ( i.E. Meditation pool , whirlpool with jets) • At the spa area ,outdoor and indoor pool is designated for adults only. • Designated areas on the beach for adults only. • Swim - up Suites and Club rooms are bookable for adults only . • Baron club lounge access is for adults only. • Some restaurants have designated areas accessible for adults only ... more less
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