We had an absolutely amazing holiday. The start was a bit sketchy, with reception staff not being very helpful, although the customer services team more than made up for this. Arriving tired and late for dinner, we were grateful for a late opening by Gusto restaurant and thought the bad service we received, and quality of food was down to our late arrival. We gave them another chance on the following day, but the staff at Gusto, the food, and the rudenesss and arrogance of the Russians completely ruined the start of our day. We tried a third time, as the restaurant was the closest to our room, and we vowed never to return to Gusto, as the food was of poor quality, the staff were miserable, and there was never any food we wanted, as it had already been taken by the Russians, to then be left on their tables. The following day, we decided to try Le Marche. What a difference. All of the staff treated us with respect, as we did them. Ahmed runs a tight ship, and all of the staff were amazing. Yes, there was pushing and shoving by the Russians at this restaurant too, but this got better as the 2 weeks went on, and the end result was a barrier being put in place, to stop people queue skipping for the hot food. Ahmed and Jimmy treated us extremely well at Le Marche, and nothing was too much trouble for them.
Our room was spotlessly clean, bright and airy and we could not have asked for anything more (except a couple of cups). The cleaning staff were totally brilliant, friendly and respectful. Our hotel and pool and communal areas (Aqua Hotel) were kept extremely clean too.
Our children really enjoyed the pools, and beach and water park. The all inclusive drinks were sometimes warm, but Egypt is a hot country, and if the pump runs out, at least they continued to offer the drinks from bottles, even if they were not ice cold.
We succumbed to the dreaded travel bug, and staff were brilliant, helping us out with what we needed to get better.
We would definitely come back to this hotel, despite the russians, as we were treated exceptionally well by all of the staff.
Big thank you to Ahmed, Jimmy and all the staff at Le Marche restaurant, the customer services team, and our cleaner. (of room 1119)
- Official Description (provided by the hotel):
- Sindbad Aqua Hotel& Spa - Passionate About Holidays The hotel is the heart of the Club Area and ensures a very calm and comfortable vacation. Within the Club Concept the hotel comes with a sun deck area, which gives our guests the chance to enjoy the Sun and to give the maximum of relaxation in the main pool area, And on the beach & la Guitara pool bar side they can enjoy a full power animation program with a wide variety of activities. ... more less
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- Also Known As:
- Sindbad Aqua Park Resort
- Sindbad Aqua Park Hurghada