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“Brilliant - Sajid - Sunnah - Adam - Amina .”

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SENTIDO Mamlouk Palace Resort
Ranked #17 of 222 Hotels in Hurghada
Blackburn, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Brilliant - Sajid - Sunnah - Adam - Amina .”
Reviewed 1 January 2014

Ok here goes.....
We stayed from the 24th to the 31st Dec.

First the negatives ...

1- Rooms and Hotel need a spruce up and a good lick of paint.
2- The entertainment needs to be more inclusive - as mentioned it is gee red towards the Russians and comes across as being a bit , dare I say , "tacky and Eurovision Song Contesty".
3- Mamlouk Chefs ... We aswell as a lot of travellers love spicy and authentic food. You have beautiful produce and the expertise so sort it.

Now the positives ...

Unbelievable location. Beautifully stunning view as you enter . The beach is a piece of paradise.
Staff - humbling. My Family were treated like Royalty. Nothing was too much a problem and all went out there way to accommodate , pardon the pun , any wish. The staff who cleaned the rooms , the waiters , the chefs , the receptionist , the Manager all Thank You. Superb , as for the dude stating him being the only Asian family , I can , hand on my heart was never subject to or felt that we were being treated differently because of the colour of our skin and never once gelt intimidated. In fact they went out of there way to find out from where we originated from. Can't believe how many Egyptians watch Bollywood . Mansour at the Garden resort where I bought my cigs from awesome !

The Garden resort seemed more family orientated - Mamlouk more adult. Take your pick , as you can use both facilities.

One of the best excursions we took was the desert safari , organised by Ahmed the Tour Rep. All that day agreed , it was great value for money and an awesome memorable day out . Tito Loco Loco the tour guide , hats off !

One word of advice , if you need stocking up on crisps , pop etc , take a trip to the supermarket at Senso Mall , very very fixed reasonable prices. Cleopatras Mall for fixed price bric a brac.

So in a nutshell , need to raise the decor , food and entertainment to include all - staff and location seriously cannot fault any of them . Very very humbling .

Happy New Years Guys if you read this from myself and my Family.

Room Tip: Do you want to be near the beach ...if so reception is 5 mins away.
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sajid I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, 28 October 2014
Dear Sajid, Sunnah, Adam and Amina

Thank you for posting comments about your recent stay with us. We are so pleased to read that you have enjoyed your room, animation and vacation in general.

The team of SENTIDO Mamlouk Palace will wait for you for the next vacation.

Best regards,
Holiday Concierge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Oxford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 December 2013

The hotel is fantastic. Everything was spotlessly clean and incredibly well run. There is something for everyone whether you want entertainment or peace and quiet. The location is great on the beach and the heated pool in winter was perfect for all ages . (great shallow area for little ones and water slides for slightly older ones too!) Food was good- something for everyone.
The staff were excellent - all smiling and welcoming and great with kids. The rooms are spacious and we didn't feel cramped at all with 2 adults and 2 kids. We stayed at Xmas and the effort that went into kids party and gala dinner was brilliant. The little extras were good too, such as bottled water as part of the all inclusive and towels for the pool and beach as well as sun beds on beach etc.
We felt very safe throughout the stay and really able to relax.
I would recommend this hotel and am looking forward to returning again.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 165Laura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, 29 October 2014
Dear Laura,

We would like to thank you for your positive review - we do appreciate your high appraisal of our hotel and the staff. It is great to know that you are happy with your holidays and it will be a real pleasure to us to welcome you again in SENTIDO Mamlouk Palace.

Best regards,
Holiday Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aalborg, Denmark
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 31 December 2013

My girlfriend and I went on a winter-getaway to Mamlouk Palace

The hotel, the grounds and the pools looks very nice and were kept clean and tidy.

Unfortunately, ´service´ does not seem to be a word present in the staffs vocabulary:

- No matter how much we asked, it was impossible to get useful information from the staff at the reception. Either they hardly understood english (in which case a hotel-reception is a weird place to be working) or they just didn´t have answers to the most simple questions like: how to book a table at one of the hotels restaurants or where to withdraw cash. In addition, they managed to always look to busy to even notice you standing there before after a few minutes.

- The bartenders always seemed a bit rude - something you could live with, if they made good drinks. They didn´t. Half alcohol/half soda rarely makes a nice drink.

- On the last day we were verbally assaulted by one of the men selling souvenirs at the hotel grounds (they were all pretty aggressive). He was mad, because my girlfriend wouldn´t buy his stuff after promising him to do so earlier on. She was feeling ill and just wanted to get on the bus at that moment. Sorry he didn´t make a sale, but he actually asked me to ´control my woman better´. Can you believe it?

A few tips, if you decide to go to Mamlouk Palace:

- As many before me has written; the food at the main restaurant very much caters for russians. Instead book a table at one of the other restaurants, which are pretty good. And actually they also offer great service, unlike the rest of the hotel.

- Say ´no´ in a very firm manner to the many people swarming around the hotel grounds trying to sell you anything from boat trips to a photoshopped portrait. If you´re polite, they will not leave you alone. It´s kind of fun the first day, but trust me - after a week you have murder on you mind.

Christian Jessen

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank ChristianKlitholm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, 2 December 2014
Dear Jessen,

Thank you for posting comments about your recent stay with us. .
We are grateful for comments about the service and food. It is very important for us to know your opinion to have a possibility to develop and provide our best to our valuable guests.

The team of SENTIDO Mamlouk Palace will wait for you for the next vacation to provide you the upgrade in our service and food.

Best regards,
Holiday Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wakefield, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 30 December 2013

We returned home in December from our 3rd visit to this fantastic hotel, our 1st visit was good our 2nd was excellent and didn't think it could get any better but how wrong we were, from the minuet we stepped into this hotel to the minuet we left we felt special and already thinking of our next visit so couldn't let it go without writing another review
HOTEL
The Hotel is big, has 530 rooms, beautiful gardens which the gardeners deserve a pat on the back as they keep them immaculate, the hotel is very clean and spacious, set on it's own private beach, it has 2 big pools one is heated the other is cold but nice to get into to cool down. the hotel caters for all nationality's and ages ranging from young to retired people, there are quite a lot of steps so not too good for people that have walking difficulties

ROOMS
The rooms are big and spacious, ours 17202 was kept really clean by Samier and if we needed anything we only had to ask him, so thanks Samier, it had a very comfy King size bed, The room is well equipped with Kettle, tea and coffee, but you can get soon get some from any of the many bars which is no problem, the fridge has cold drinks that are refilled once a week and water everyday, there is a telephone, a free safe that you put your own combination into, there is also a TV but not much in English but that doesn't bother us as we are on holiday and don't need the TV, the bathroom is very spacious and well equipped with complimentary soap, shampoo, face cloths and shower cap, Hairdryer that is attached to the wall , there is even a phone in the bathroom,the shower is really powerful and hot. The balcony has a table and chairs, lovely to sit out and watch the sun go down on an evening.

RESTAURANTS
The main Restaurant caters for all nationalities and the food was really good, 4 a la-carte Restaurants, Mexican (which is run really well by Mr Sabry and all his staff) , Italian, the food is so good especially the Lasagna , Asian, which is Chinese and the sweet and sour chicken is a must, Oriental, which is more Egyptian food but all really really good and well worth a visit to all of them and you can visit as many times as you like, you have to book yourself into these by using the booking system in the reception area but it's easy to use, if you have any problems using it you only have to ask any of the staff at guest services who will help you do it , we had a lot of involvement with the fantastic NIKOL who was an asset to the hotel and would go out of her way to make sure we had everything we needed a super super lady, so thanks NIKOL , also have to mention AHMED ABO EMIRA what a super chap he is, my phone refused to work when we arrived and he went in his own time and sorted it out for us, so big big thanks to you AHAMED this hotel should be really proud of their Guest service and front desk staff, thanks once again to you all.

BARS AND SNACK BARS
There are a number of bars around the hotel serving locally brewed drinks that were ok, not like you can get at home but we enjoyed the Red and White wine, the main bar on an evening was the Lobby bar or the one on the Terrace where we would sit and chat to other guests or dance to the music which we enjoyed, we were served our drinks by the very entertaining Hany Salah also Mana and all the other waiters and what memories they have from remembering a drinks order of 12 to remembering returning guests, that alone makes you feel special, there is also a disco that went on till 2am can't comment on that as we never used it. There are snack bars around the pool and on the beach that served lunch of made to order Pizza also burgers ,chips and salad, .

ANIMATION
The animation team work really hard in what they do and do their best to get all joining in whether its dancing, exercise or darts, especially Ozo, Sammy and Chris who always went out of their way to talk to all the guests, they also put shows on every night which they did really well so thanks to all the team .

POOL AND BEACH
The pools are kept really clean and are watched over by a lot of life guards, also thanks to Mohammed from the cool pool towel hut for bringing us clean towels to our sunbeds every day and on our 1st day he remembered us from previous visits so thanks Mohammed, there are also an abundance of sunbeds around the pools enough for everyone. The beach is kept really clean and again an abundance of sunbeds and if you didn't go down to the beach till lunch time you can still get a sunbed but that's in November so not sure what it's like in high season. There is a long Jetty that you can walk along and watch people fishing and if you don't want to get your feet wet you can even see the fish in the clear water but I'm sure you will go in the water even if it's only for a paddle.

Location
The Hotel is about 20 minuets from the airport , there are shops in the hotel that are good and they like you to barter so never pay what they ask it all adds to the fun, a must to see is the "Sensor Mall" opposite the hotel that is within walking distance or a short taxi ride , a word of warning, only use the taxis at the hotel and NOT the ones outside as they charge a fortune. In the Mall there is "Spinneys Supermarket" (fixed price) where you can buy anything from a tooth pick to a washing machine, so if you there is something you have forgotten to bring from home that's the place to visit, if you are feeling a bit peckish there is also a Mcdonalds , also opposite the hotel is "Cleopatra" fixed price shop so if you don't like being hassled then pay it a visit.

TIPPING
When it comes to tipping the staff there are tip boxes all around the hotel in the bars and restaurants, we think is the fairest way of tipping as all the staff no matter who they are or what they do around the hotel work really hard and deserve a share of the tips.

GENERAL ROUND UP
If you get invited to a GM meal please go along to them as they are really good and you get to meet other guests and the lovely NIKOL and WALEED OMAR joined us and ate with us.There were a lot more English guests this visit than on previous visits so that was nice and more guests to speak to. We will definitely be going back and can't wait to hear the words
"WELCOME HOME" so thanks to everyone at the hotel for making our holiday special, keep up the good work .

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank bernice1_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, 29 October 2014
Dear Bernice,

We are very happy that you have chosen our hotel for the 3th time for your vacations. We would like to thank you for sharing your positive comments - your high evaluation of our hotel and staff is very much appreciated.

The entire team of SENTIDO Mamlouk Palacewill be looking forward to welcoming you again under the welcoming Egyptian sun.

Best regards,
Holiday Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hereford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 December 2013

This is the first time I have been to Egypt and certainly will not be the last. I, along with my family, were overwhelmed by the friendliness, the commitment to work and the overall standards set by the staff in Sentido Mamalouk Resort. The rooms were excellent, with plenty of space and a view that overlooks the pools and the sea. The selection of restaurants available on site vary from Asian to Italian, Mexican to oriental, meaning there is such a diverse opportunity to try new things and experiment new foods and surroundings. The pools were extremely clean and lit up at night making the place look picture esque and better than what was advertised in the brochures.
What really makes this place such a memorable experience are the staff. Lucy and Nicol from guest services arranging particular nights for us to mingle with other guests and make friends quickly. Also they communicate excellently over the phone and face to face to make sure our needs and expectations are met and to ensure we are having the holiday we intended. They are extremely friendly, approachable, caring and always willing to help which makes the experience individual. Moreover the restaurant area was exceptional with the staff going the extra mile to make sure we were comfortable. The two Ahmeds working in this area looked after us particular well and were a credit to the hotel. The lobby bar looked exceptional and had a really warm and welcoming vibe, which stemmed from the friendliness of the staff, particularly the barman Hany, who went out of his way to make us feel welcome and appreciated. Also Waleed, who was always around the hotel and always made the time to talk and make effort.
The animation team really make this hotel special. Tommy, Ozo, Tokyo, Chris, Sue, Nastia are extremely talented, funny, helpful and always making the experience that more individual. They are all fluent in English so communication is easy and they go out of their way to make people feel welcome, involved and a part of the atmopshere. They are all extremely friendly and genuine people who are a credit to themselves and the hotel.
This hotel was exceptional, in every way. I would recommend this to everyone and would jump at the opportunity to spend time here again in the future.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Sammy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, 29 October 2014
Dear Sammy,

We are very happy that you have chosen our hotel for your vacations. We would like to thank you for sharing your positive comments - your high evaluation of our hotel and staff is very much appreciated.

The entire team of SENTIDO Mamlouk Palace will be looking forward to meeting you again under the welcoming Egyptian sun.

Best regards,
Holiday Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cheshire
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 26 December 2013

From the moment you walk in through the door, you are welcomed with happy smiling faces. The hotel is kept very clean where ever on the site you are.
If you have any requests, reception (Mohamad, Ali and Hassan) will do there best to help. The Lobby bar is always a welcoming place with Alaa S behind the bar and Hosny always attentive towards guests.
We love the El Paso restaurant, Mr Sabry,Ahmed Gamal and others for the lovely food and service. The Buffet restaurant is always a busy place but there are lots of staff the help. There are far too many to name, with Mr Hamada keeping an eye on everything. We love having our breakfast in the Italian, it has a more relaxed atmosphere and Mr Tarek, Sayed and Ali are most welcoming both at breakfast time and in the evening Italian al acarte.
The pool areas and the beach is kept clean and organised by Khalid, Ahmed Y, the other Ahmed's plus all other pool and beach teams.
Head chef Essam and his team do an excellent job in catering good freshly cooked food for all the guest in both the Mamlouk and Garden Beach.
Guest services (Nicole and Mr Ahmed) do an excellent job by going around each day to get feedback on how the hotel is doing.
Our room was kept lovely and clean by Hussain with all the little extra touches.
The Animation team this year was much better organised and the entertainment was much improved.
One thing I would like to see change is to stop letting guests carry plates full of food away from the Buffet restaurant spilling it on the paths whilst they are walking back to their rooms. There is more than enough food available throughout the day and night without this.

Thankyou, to you all at the Mamlouk Palace and the Garden Beach for another fantastic holiday you are all part of the team that help us holiday makers enjoy our time with you

Room Tip: from block 27 down to the beach they get the sun for most of the day
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank moneypennyCheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, 29 October 2014
Dear MoneypennyCheshire,

Thank you very much for choosing to stay at SENTIDO Mamlouk Palace again and for taking the time to write your review on TripAdvisor. We highly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.

It is very kind of you to recognize the hotel team and their hard work. We will share your comments with them and weare confident that they will be glad to know that their efforts contributed to your enjoyable stay and let you feel like at “second home”.

Best regards,
Holiday Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
manchester
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 25 December 2013

Second time visiting Hurghada. Picked this hotel because it has easy access to the bazaars and senzo shopping centre - something to do in the evening

We were allocated an upgraded room on arrival , near to the beach and the asian and i dian rsstaurants. The view was lovely. The room was large, clean with hairdryer and coffee and tea facilities. Ahmed who cleaned our room was very attentive. He got us a jar of coffee, extra milk, and soft drinks and fruit on arrival. There was a birthday celebration during our stay and both rooms got a birthday cake and beer and soft drinks. Can not fault the cleanliness of the room , the hotel grounds and the pool. The staff work hard every day
We used the free spa facilities each day- sauna, plunge pool and steam room. You have to book these but it is free
Each day we booked a meal for the next day. There is a computer system in reception. So you can book, along with other rooms in your party a meal in either the italian, mexican, indian or chinese. We loved all the meals. The service and food was great. We didnt feel rushed but the hotel was only 10% full.
Breakfast in the main restaurant was okay. Only one egg station so if you wanted a fried egg or omelette there was a bit of a wait
Bar snacks included hotdogs. Pizza, hot chicken sandwiches salad cakes and icecream plus the main restaurant put a full buffet on so plenty of choice
Reception were over eager to please and rang eberyday to check we had no complaints
Outside a lovely pool worker got 4 sunbeds ready for us each day. Two towels on each. Angled directly in the sunshine. He was great. Very friendly
All in all we loved the hotel and would reccommend it to anyone. We dont drink so cant comment on the quality of the alcohol but soft drinks were branded

Room Tip: We had room 31306. This is a 10 mins walk from reception. Near to beach. Lovely room but if you d...
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lesli36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, 29 October 2014
Dear leslie,

We are grateful for your comments about our hotel. It will be very useful for other travelers. Our staff makes everything possible for you to make your stay special and unforgettable.
We are looking forward to share some more memorable moments with you in SENTIDO Mamlouk Palace.

Best regards,
Holiday Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SENTIDO Mamlouk Palace Resort

Property: SENTIDO Mamlouk Palace Resort
Address: Safaga Road | 20 Km Safaga Road - Red Sea, Hurghada 84511, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#11 On the Beach Hotel in Hurghada
#11 Spa Hotel in Hurghada
#15 Business Hotel in Hurghada
#16 Luxury Hotel in Hurghada
#26 Romantic Hotel in Hurghada
#39 Family Hotel in Hurghada
Price Range (Based on Average Rates): £
Hotel Class:5 star — SENTIDO Mamlouk Palace Resort 5*
Number of rooms: 530
Official Description (provided by the hotel):
Experience the Egyptian hospitality at the 5 star (local category) SENTIDO Mamlouk Palace Resort with the oriental flair and a special family friendly atmosphere and hotel facilities. The private sandy beach offers relaxing hours directly at the Red Sea. Here you will enjoy breathless sunset and fantastic views to the desert, mountains and the turquoise waters of the Red Sea. ... more   less 
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Also Known As:
Sunrise Mamlouk Palace Hotel Hurghada
Sunrise Mamlouk Palace Hurghada

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