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“Lovely hotel, a few minor issues” 4 of 5 bubbles
Review of SENTIDO Mamlouk Palace Resort

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SENTIDO Mamlouk Palace Resort
Ranked #18 of 229 Hotels in Hurghada
Pontefract, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Lovely hotel, a few minor issues”
4 of 5 bubbles Reviewed 21 May 2014

Me, my wife and 11 month old have just returned from Mamlouk Palace. It was a fantastic hotel let down by a few minor issues that would be quick fixes for the hotel management to resolve.

Arrival: Tip - don't let the cheeky Egyptians make you pay more than you need for your visa, a fair few people on our flight were ripped off. When arriving in the terminal building head to the visa desk to the left as you come in, it will say Thomas Cook Visas or something like that above it, here you will be charged the correct amount. If not the Egyptians working the desks will charge you what they please unless you are on the ball. DON'T GET RIPPED OFF. The whole visa process was a farce to be honest and took nearly 90 minutes just to get through as a Russian flight landed at the same time and they don't seem to understand the concept of queuing (more on the Russians later) Once out of the airport you will need to cart your luggage to your transfer, be careful as there will be a lot of people offering to "help" you - they will sting for a tip if you let them get hold of your luggage.

Transfer - 15 minutes - Nice and short.

Check In - Straight forward and good banter from the Hotel Staff, we were offered drinks and they arranged for our luggage to be taken to our room.

Room - Our room was basic but spacious and cleaned to a very high standard daily by Mohammed who found nothing too much trouble and made some sensational towel art pieces whilst we were there, some of the best I have ever seen. He was great and a credit to the hotel. The room had a free to use safety deposit box, tea and coffee making facilities (Including kettle, cups etc) a stocked fridge with water, Pepsi and Fanta (this wasn't replenished during our two week stay) a massive bed, TV with a few English channels and shower and toilet (note to those with small children there isn't a bath so we had to buy a small blow up pool for our little one to be bathed each day) It was approx 36 degrees each day and the air conditioning in the room was more than adequate.

Pools: There are two massive ( I mean huge) pools with plenty of sunbeds but they were not fully shaded for those that need it as they were slatted roofs something of a concern when you need to shade your little one from the sun but we found a little snug with full cover in the middle of the pool island that was perfect to get our daughter out of the sun. The pool felt freezing, but as soon as you were in it was bliss. The pools were closed for one day whilst we were there due to a pretty bad sand storm but the staff worked day and night to get them back up and running.

Bars: here is my first gripe, during the day this wasn't an issue as there are plenty of bars serving water, soft drinks and locally produced vodka, whisky etc. All but the lobby bar shut at 6pm and as we were situated next to the beach if we wanted a drink after 6pm we needed to make the quite considerable hike to the lobby for one. - Note to Hotel this needs to be resolved as more than just our party found this a problem when they are advertising the beach bars being open until midnight.

Breakfast: The hotel has made a massive effort to appease the British holiday makers as there is a well documented issue with the Russian guests at the hotel, they have just started opening the Mexican Restaurant for breakfast and this is for British only guests -I recommend you use this as the main buffet is a nightmare if you are sharing it with the Russian guests. Should you need something that isn't in the Mexican you can pop through to the main buffet or one of the staff will happily go for you. - Well done to the hotel for listening to British Guests and doing this

The staff seem to find the Russians rude and have a disliking for them too, and I must stress not all the Russian guests were rude just 99% of them! The staff absolutely love the Brits and once they find out you are British they can't do enough for you.

Speaking of the staff I must mention Mustafa and Ahmed who both work at the Mexican for breakfast and Ahmed also works at the beach restaurant for Lunch, they are amazing, sincere and some of the best staff I have ever encountered over the years - Note to Hotel these two staff members need recognition as they are a credit to the hotel and always provide amazing customer service even after a 14 hour 7 day a week work pattern. I would have them in my business in a heart beat.

Lunch: We normally had lunch at the beach restaurant that was also the Egyptian restaurant on a night, we found there to be a better quality of food and Ahmed worked here and really looked after you making his amazing pasta dishes and doing what he could to get you what you wanted. Normally they served chips, salads, spit roasted chicken, steaks, kebabs and pizzas made to order (among other daily specials) all lovely food and piping hot.

Evening Buffet: This was the worst part of the food for us, luckily we managed to eat at one of the al a carts every night bar 3 so didn't have to use it that often, but some of the food is just unappetising to say the least and I appreciate its another country but there is very little served here to appease the British expectations, and don't even get me started on the "Theme Nights" every night was pretty much the same food and nothing to do with the "Theme" this is a quick fix for the hotel though
Italian - Pizza, Lasagne, Pasta, Meatballs etc Mexican - Fajitas, Enchiladas, Chilli, Burritos. I would go as far as to say had we not been able to eat at the a'la carts we may have gone hungry or had to the same food for two weeks as some of the food did not appeal to us and we are nowhere near fussy.

A'la Carts: Lovely but some have some interesting menu choices that are nothing remotely Italian, Mexican or Asian but overall the food was nice and I would recommend you try them - we loved the Asian and Mexican.

Food for a baby; we found it quite difficult to find food suitable for our 11 month old baby, the mashed potato and other foods had quite a lot of salt in them, they do soups which were hit and miss depending on the flavour. I would suggest that you take pre made baby food with you in your luggage if your baby is still in that in between stage with food.

Beach: Soft sand and mixed shingle but not too hard on the toes, plenty of sunbeds but the Russians seem to be beach people as this is where most of their towels can be found from 7am onwards, but to be fair we never struggled to get a bed. The sea was beautiful and clear.

Other pointers for those with children or accessibility needs:

The hotel doesn't have very good accessibility there isn't a lift and a steep set of stairs up to the lobby, which made it very hard for us trying to get a pram up and down, the ramps on the lower levels of the hotel are too steep and can be dangerous if you are not careful.

I would go as far as to say if you are in a wheel chair or struggle with stairs maybe look at a different hotel.

They had a children's section for food but it was limited or repetitive.

Final notes, you will get pestered all day everyday by the sales teams for trips, they are relentless and aggressive in their approach, this really needs sorting out, the hotel offer you a red flag to display (get it from the towel centres) but this does no good as they just ignore it, and I know the animation team are brilliant and do a fantastic job but they can be just as annoying trying to pressure you into doing one of the many activities on offer. If the hotel offer a red flag system it should be adhered to by EVERYONE - some people just want leaving alone, if I want to do an activity I will do it, spending time trying to persuade me to do it just made me frustrated and annoyed - I am on holiday to relax and I am sure others will feel the same way too.

Overall the hotel and its staff are great, its in a great location and you can use the equally impressive Sunrise Garden next door too

The hotel has free wifi but is rubbish and can only be accessed on the balcony.

There is a Mall nearby with a huge supermarket, designer stores, KFC and McDonalds but be careful as we were targeted by pick pockets coming back from it, luckily they didn't get anything but I did catch him with his hand in my pocket - very unnerving at the time!

We had a great holiday overall and would recommend the hotel regardless of the few issues we had.

Don't forget to seek out Ahmed and Mustafa, you won't regret it.

Room Tip: All rooms will face a pool due to lay out of the hotel, unless you are nearer beach where you will h...
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  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank The_Parkers_Leeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, 26 October 2014
Dear Leker,

Thank you for posting comments about your recent stay with us. We are so pleased to read that you had an enjoyable stay with us.
The team of SENTIDO Mamlouk Palaceappreciate your comments on the service, accommodation and food provided, and we are happy you have noticed our special care and attention to our guests.
We hope to see you soon again.

Best regards,
Holiday Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,047 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (513)
Date | Rating
  • Arabic first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Southampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 20 May 2014

This is a great hotel, if you are looking for a week or two in the sun.
We have travelled to Egypt before and found the people to be very helpful and friendly but I have to say this hotel by far exceeded our expectations.
Lovely spacious hotel with beautiful gardens and few swimming pools.
No problems getting sunbeds any time of day (even though the hotel was full), plenty around the pool and on the beach, never got that packed feeling as all well laid out.
Entertainment around the pools is a top class, everything from morning stretching, for lazy holiday makers like myself, to energetic zumba in the afternoon. Animation team is working really hard to make sure everyone is having a great time. Special mention to Sim Sim and Kseniya, both doing a brilliant job of keeping guests happy ))
The food - good standard and variety in the main dining room . Friendly staff and clean environment. The pool bars were also well staffed and the food was good. The a la carte restaurants (Mexican ,Asian, oriental and the Italian ) were absolutely first class. The menus were lovely - a good variety and amazing quality. Mexican was our favourite though, thanks to Gamaika Shahen, amazing customer service.
Good entertainment in the evenings, make sure to visit Victoria Bar for a disco, great fun.
Overall, a really good experience and definitely will be looking to come back later this year

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank StellaAngelini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, 26 October 2014
Dear Stella,

Thank you for your feedback on this website and for recommending our resort to travelers, we couldn’t have asked for a more positive review.

Thank you for your compliments about everyone mentioned in your review and for recognizing their efforts, Our team are indeed doing a great job and committed as well to providing excellent service in a friendly manner.

I sincerely appreciate your detailed observations and opinions, as they enable us to assess the standard of our facilities and services, and monitor as well if we are meeting guests needs and expectations.

Once again, thank you and looking forward to welcoming you back to our beautiful resort soon.

Best regards,
Holiday Concierge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
southampton
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 14 May 2014

Just returned after a two week holiday, beautiful hotel, reception and gardens. The pools are amazing, although I was a little surprised to see babies and toddlers with no swim nappies on, pool had to be closed on one occasion, while it was cleaned!!!
My other concerns were, although public areas looked amazing, toilets were grubby and rundown.
That said, the staff are really welcoming and want you to have a good time, particularly cook Ahmed who made the most wonderful pizza for lunch and omelets at breakfast. The food in the main buffet restaurant was never very hot and a bit unappetizing, a bit of a bun fight!!!! We used to book the restaurants on site though guest relations, which are a lot more relaxed and have great food.
Lastly please don't tip in £1 coins as they can't change them easily. As in this country banks will not change coins.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Mariepete1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, 28 October 2014
Dear Marie,

We would like to thank you for sharing your positive impressions after your stay in our hotel.

We are very happy that you had a lovely vacation. And it will be a real pleasure to welcome you back home in SENTIDO Mamlouk Palace.

Best regards,
Holiday Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 12 May 2014

Had a 10 day stay... was amazing start to finish! staff, food, activities EVERYTHING cant fault it!!! swimming pool was huge and clear, rooms where clean with huge beds 7 by 7!! very friendly and helpful staff :) will go back again!

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Janet M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, 26 October 2014
Dear Janet,

We want to thank you so much for your kindly feedback about our resort.

The complete team of SENTIDO Mamlouk Palace is waiting to have the honor to welcome you again and make your stay even more comfortable.

Best regards,
Holiday Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 11 May 2014

We stayed here april 2014 for 10 nights the hotel is fantastic and the staff are brilliant the food,the pool,the beach,the weather, the cleanliness everything is brilliant I would really recommend this hotel to you! Special thanks to waleed the reception manager and the amazing animation team especially jade! Do not hesitate to book this hotel you won't regret it!

Room Tip: Rooms up near the reception are better
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  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mikey234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, 26 October 2014
Dear Mikey,

Thank you very much for your feedback, we do appreciate your high appraisal of our hotel and the staff.
We are glad to know that you enjoyed your stay in our hotel and hope to welcome you again in SENTIDO Mamlouk Palace

Best regards,
Holiday Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 May 2014

Two hotels for the price of one which is the best way of enjoying this hotel..rooms are fabulous, pools for the kids and the Asian restaurant (excellent Chinese food, managed excellently by Eslam and his very attentive team). Has a great atmosphere. Mexican restaurant very good, good atmosphere here too and tasty food and lively and attentive staff. The Sun Garden is good for the adults only pool,breakfast, lounge bar (better lighting and service than mamalouke). Lunch at the Italian restaurant very chilled. Gardens and grounds are amazing and well looked after by the gardening team.would be good if the beach bar was open later or an alternative to going up to main lobby when your room is situated closer to beach.Be prepared to be frustrated by ignorant Russians but this hotel tries to manage that well and it is no exception to any other hotel we have stayed in in Egypt. Recommend this hotel and the hospitable staff.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JamesBondoo7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, 26 October 2014
Dear James Bond,

We want to thank you so much for your kindly feedback about our resort.

The complete team of SENTIDO Mamlouk Palaceis waiting to have the honor to welcome you again and make your stay even more comfortable.

Best regards,
Holiday Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coventry, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 30 April 2014

I travelled to Egypt as one off. Not being a fan of the constant harassment from locals I have avoided Egypt for holidays however in search of a cheaper holiday I gave it a go. Needless to say the locals don't let you down. Being offered illegal drugs on the streets was one of my highs (pun intened). However into the hotel. The arriving service was polite, prompt and helpful. The rooms are adequate. It's a shame the majority seem to have single beds but not the end of the world. The bar staff are brilliant. My girlfriend has crutches so they were always willing to help move drinks and bring drinks to you eager to make conversation and simply thank you for not being Russian. I'm ot a highly travelled person but I've never encountered a nationality stir up so much hatred. And I must say I can understand why. The towel guys are talkative and enjoy a joke and the lifeguard will always try to find you a bed on the beach. You get free wifi on the terrace. It's far quicker of you use it during the mornings. Now with my one big gripe. The food. Absolutely shocking. I am a chef and I've worked at every level from the absolute bottom right to the top. And I've never seen anything like it. Mould on the tomatoes. Over cooked food. Raw food cold food. I'm not a particularly fussy eater but I always found it a struggle to find something to feed me. The themed nights were horrific. I looked foreward to Italian night. Meatballs, pizza, pasta. WRONG. moussaka, stir fry ed vegetables, roasted lamb. It was simply abysmal. The worst I've experienced in my life. If you want some form of protein whilst your away it suggest you take some with you. The themed restaurants are laughable. Lamb chasseur in the Mexican. Chicken and penne pasta and some form of steak that I wouldn't feed to my dog's. All in all a lovely hotel severely let down by the abysmal food.

Room Tip: Ask for a room near the pool
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  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
10 Thank Wisewel05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, 28 October 2014
Dear wiselwel,


It is with pleasure that we take part of your positive feedback from your holiday at SENTIDO Mamlouk Palace. We hope we have the honor to welcome you again in your “second home”.

Best regards,
Holiday Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SENTIDO Mamlouk Palace Resort

Property: SENTIDO Mamlouk Palace Resort
Address: Safaga Road | 20 Km Safaga Road - Red Sea, Hurghada 84511, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#11 Spa Hotel in Hurghada
#13 On the Beach Hotel in Hurghada
#15 Business Hotel in Hurghada
#16 Luxury Hotel in Hurghada
#26 Romantic Hotel in Hurghada
#39 Family Hotel in Hurghada
Price Range (Based on Average Rates): £
Hotel Class:5 star — SENTIDO Mamlouk Palace Resort 5*
Number of rooms: 530
Official Description (provided by the hotel):
Experience the Egyptian hospitality at the 5 star (local category) SENTIDO Mamlouk Palace Resort with the oriental flair and a special family friendly atmosphere and hotel facilities. The private sandy beach offers relaxing hours directly at the Red Sea. Here you will enjoy breathless sunset and fantastic views to the desert, mountains and the turquoise waters of the Red Sea. ... more   less 
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Also Known As:
Sunrise Mamlouk Palace Hotel Hurghada
Sunrise Mamlouk Palace Hurghada

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