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SENTIDO Mamlouk Palace Resort
Ranked #66 of 222 Hotels in Hurghada
Reviewed 21 June 2014

Myself and my partner visited the Sentido Mamlouk Palace Hotel, in Hurgada. We went for a fortnight, on 27th May, 2014.
We had never been to Egypt before but we absolutely loved our holiday and found the hotel to be outstanding. The Egyptian staff were very friendly and welcoming, they made us feel like royalty, whilst we were there.
There were four restaurants to select from, an Italian, Chinese, Asian and Mexican. You can book these once each, per week. This meant that we had waiter service meals for half of our holiday and every restaurant served lovely food with plenty of choice.
The food in the main restaurant was also to a very high standard with lots of choice and they did not stint on portions - you could have had platefuls of any of the food, including meat, if you had wanted, (many of the Russian guests did exactly that).
All the staff were friendly but we became particularly friendly with Mohammed, who worked at the 'towel hut'. He couldn't do enough for us and was always friendly and polite. One day he even brought us a towel which he had folded into an intricate design, with flowers woven into the folds. We used to look forward to our chats with him.
English people can go for breakfast at the Mexican restaurant and it is nicer than battling with all the ignorant Russians. The chef and waiters in there are lovely and the chef always gave us a big smile, when we went in. One morning, he tapped me on the shoulder and told me that he had made a cheese pancake, especially for me - it was delicious.
We had a cleaner called Haiba and, again, he was friendly and welcoming - always asking if you had everything you needed. The minute any toiletries ran out they would be replaced by the time we got back and the fridge stocked up with water. The hotel was spotlessly clean and the rooms comfortable, with air conditioning and a safe included in the price.
We would like to go back soon and would recommend this hotel to anyone.
Sue S and Geoff R.

Room Tip: We had a ground floor room '32108', which we don't usually like. We decided to stay wit...
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  • Stayed: May 2014, travelled as a couple
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Thank SusanSto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this reviewResponded 26 October 2014

Dear Sue and Geoff,

We are happy that you had a wonderful stay with us and we want to thank you for sharing your experience about our resort. We hope we can welcome you soon again in SENTIDO Mamlouk Palaceand make your stay as comfortable as this one.

Best regards,
Holiday Concierge

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2,289 - 2,295 of 4,090 reviews

Reviewed 21 June 2014

When you first walk into this hotel, believe me it will leave you amazed. Being over a mile long with plenty to look at, it truely is a beautiful hotel.

When you first arrive, your room key, towel cards, discount to spa and information leaflets are given. You are given a brief tour of the hotel by the Manager on duty and shown to your rooms. Your cases are taken to your room a little later on by a very polite gentleman who makes sure everything is okay before he leaves to take the next lot of baggage.

The rooms are spotless. Fresh linen and towels every day, as well as cleaned everyday. Your mini bar is filled with fresh bottles of water every day by the cleaner as well as the tray for tea/coffee. They recommend you do not use the tap water so the water is always needed and always given. The rooms have fullu functional air conditioning which is a god send when its hitting 45 outside! The bathrooms are clean wih plenty of lighting - however we had an issue with the shower. The glass door has a gap underneath so the water does leak out when you have a shower - maybe a seal to prevent this from happening would be suitable?

The pools are impressive. Due to the smaller one being closer to our room we chose that one to spend our time around. This is clean, rubbish free, with people checking constantly for cups, plates and rubbish around. Sun beds are always available at all times of day as well as fresh towels daily which you can use if you wish.

The main restaraunt I'm sorry to say doesnt seem to have a lot of choice - we lived off beef rice and potatoes when we did eat in there due to there being the same selection near enough everyday. There also isnt always enough seats so you are best looking for a table before you get food to eat. The food bar by the pool did the same selection everyday but this was usually just a snack for people who didnt want to walk up to the main restaraunt which is some distance from the second pool. The places I would recommend you eat are the A la Cartes. They are beautiful. We only ate at the Asian and the Grill house. The Asian was truely beautiful - the spring rolls a must. The staff in there are friendly and always willing to be on hand for drinks and food orders - serving food in quick time.
The Grill House you do need to pay for, HOWEVER, we paid around £25 for two soups, two main courses of Steak and two desserts (cheaper than the UK lets be honest). The best steak I have ever had and I can not thank the chefs and waitress in there for a beautiful meal and a peaceful evening.
The mexican holds 'British Only' breakfasts and lunches - the staff are so friendly and can never do enough for you. (plus very good food!)

The hotel is mainly Russian based tourism so majority of staff do mistake you for Russians, but do apolgise and make an effort to speak to you. The staff do everything they can to please you especially the managers who come around and talk to you - ask your opinions, ask if there are any problems, nothing is too much trouble.

The entertainment staff - there is a slight issue in that the day activities only seem to be 'dance' related such as zumba, aqua aerobics.... - darts is on the board but never played - as is football, volleyball and water polo. Its a shame because so many would benefit from these activities being done as well as dance activities. The one night show we saw wasnt very good I'm afraid and only seemed to be aimed at Russian guests.

Due to the many Russians that come to the hotel - some entertaiment staff only know very basic English and prefer to not make conversation so sometimes it comes across that they arent interested in English. One egyptian entertainer Sasha I would recommend a chat with - hes honest and willing to help with any issues you have, or just to have a talk with. Hes friendly and always likes a chat in the morning.

The two English entertainment staff around the pool - Jade and Rachael - try so so hard especially when they are the ones to get English involved and tell you what is happening. You girls did so well organising the bar to open late for the world cup especially when a lot of English guests went home. You were always there for a chat and a laugh even when you came across so so busy so thankyou.

I would go to the hotel again - Okay its maybe not worth the 5* its been given but the atmosphere and environment is just amazing to be in.

  • Stayed: June 2014, travelled as a couple
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2  Thank ZoeMichelle0401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this reviewResponded 26 October 2014

Dear Zoe Michelle,

We would like to thank you for sharing your positive impressions after your stay in our hotel.

We are very happy that you had a lovely vacation. And it will be a real pleasure to welcome you back home in SENTIDO Mamlouk Palace.

Best regards,
Holiday Concierge

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Reviewed 17 June 2014

Just came back from Sentido and have to say, don´t trust all bad reviews. This hotel was my 6th in Egypt and had everything you can wish for. We arrived around 6 am and imidiatelly got All Inclusive arm bands. Our room was suposed to be ready at 12, so we spent the time till breakfast in lobby and then went to the pool, which is hudge. When we got the room, we were a bit disapointed, that it was very far from reception and restaurant, but our disappointment last only few minutes, when we discovered smaller pool with 2 slides under our balcony, which was great as we were there with 5y old kid. The hotel has beautiful garden with many bars, we spent the most time at the Pergola bar, where you got all you could wish for (drinks, coctails, hot dogs, pizza, french fries). The food in main restaurant was also great, enough meat, rice, potatoes, arabic food, fruit, deserts, so you definitelly won´t loose the weight :-). The staff was very friendly and helpfull, all of them. Only little minus is the sea, there aren´t many coral reefs, so the sea is great for kids, but we didn´t mind. We really enjoyed our holiday, so thank you all Sentido staff for great time. We´ll be back very soon :-)

  • Stayed: June 2014, travelled with family
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1  Thank teuflova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this reviewResponded 26 October 2014

Dear Teuflova,

Thank you for sharing your unforgettable holiday experience! We are pleased to know that you have enjoyed your holiday and had such a great time with us. We are looking forward to welcome you again in SENTIDO Mamlouk Palace.

Best regards,
Holiday Concierge

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Reviewed 17 June 2014 via mobile

This is actually my first time here but had such a amazing time here and such a great experience.

The animation/events team where brilliant with jade Tokyo Tyson Alex and all the others where such great people and made us feel so welcome. Managers Ahmed and Susan did such a great job and was so friendly and organised everything for us ensuring we kept our rooms till late and even organised our night out and taxi to and from everywhere.

Facilities and room was excellent and well cleaned and drinks and services provided 24/7

I'd defiantly recommend coming you will enjoy every second and I will certainly come back as I've made such great friends here

Stayed: June 2014, travelled with friends
1  Thank Daniel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this reviewResponded 26 October 2014

Dear Daniel,

Thank you so much for sharing your vacation experience about our resort and the positive feedback. We are very happy that you had a wonderful holiday with us.
We hope that we can welcome you soon again in your “second home” SENTIDO Mamlouk Palace

Best regards,
Holiday Concierge

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Reviewed 16 June 2014

Can't explain how good this hotel is. From the staff to the overall experience. Went for the first time in June and the weather was fantastic. The hotel is over a mile long with spacious rooms with gorgeous views from all angles. The staff are anasing, always checking if your ok, or if you require any assistance day or night they are only two happy to assist. The animation team were fantastic updating you on all aspects from shows on a night to activities through the day. Must say a big thanks to Jade and Rachel (from the animation team they were fantastic)
Myself and my partner are already looking to book again to this hotel for the same time next year.

Room Tip: The sea view rooms are amazing. Not only do you get a view of the sea but also a full view of the ho...
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  • Stayed: June 2014, travelled as a couple
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    • Rooms
    • Cleanliness
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2  Thank Amber M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this reviewResponded 26 October 2014

Dear Amber,

Thank you for posting comments about your recent stay with us. We are so pleased to read that you had an enjoyable stay with us.
The team of SENTIDO Mamlouk Palaceappreciate your comments on the service, accommodation and food provided, and we are happy you have noticed our special care and attention to our guests.

We are looking forward to see you next year!

Best regards,
Holiday Concierge

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Reviewed 15 June 2014

again what a brilliant hotel thanks to all the staff from cleaners to top manegment it keeps getting better and better each visit with the new head chef Youssry what a dedicated chef
the new steak grill is brilliant with a small charge of $15 for a 5 course meal starters t=bone steak
or ranch steak sweet and drinks or fish all on the grill for you to see

Room Tip: best rooms are on the left for sun in the morning and right side for sun in the afternoon middle fl...
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  • Stayed: May 2014, travelled as a couple
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1  Thank an51for
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this reviewResponded 16 June 2014

Dear Mrs. An,

First of all we want to thank you for your positive comment about our resort.

We are happy to see that you returned to our hotel for 7 times and will be more than happy to welcome you for the next time.

See you soon,
The hotel management

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Reviewed 15 June 2014

Alex and Jade were amazing they made our stay very special and always went out of their way to smile and chat with us. Alex was very helpful and also really helped us out when we were stuck in the city center. He always made me laugh and smile. In the small time that i meet him i already class him as a friend and would 100% return because of him. Jade always let us know what was going on and made us feel comfortable about leaving the hotel by getting a big group of us together to enjoy our night. Again she was always smiling and always happy and that's a hard job dancing in that hot weather to always remain happy. Massive thanks to these guys for making our stay extra special we had an amazing time

  • Stayed: May 2014, travelled as a couple
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Thank Scott R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this reviewResponded 16 June 2014

Dear Mr. Scott,

Thank you for sharing your holiday experience. We are happy to see that you enjoyed your holiday

The complete team of SENTIDO Mamlouk Palace Resort is waiting to welcome you again in our resort

With best regards,

The Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SENTIDO Mamlouk Palace Resort

Address: Safaga Road | 20 Km Safaga Road - Red Sea, Hurghada 84511, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#15 Business Hotel in Hurghada
#26 Romantic Hotel in Hurghada
#39 Family Hotel in Hurghada
#43 Spa Hotel in Hurghada
#54 On the Beach Hotel in Hurghada
#61 Luxury Hotel in Hurghada
Price Range: £56 - £128 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — SENTIDO Mamlouk Palace Resort 5*
Number of rooms: 530
Official Description (provided by the hotel):
Experience the Egyptian hospitality at the 5 star (local category) SENTIDO Mamlouk Palace Resort with the oriental flair and a special family friendly atmosphere and hotel facilities. The private sandy beach offers relaxing hours directly at the Red Sea. Here you will enjoy breathless sunset and fantastic views to the desert, mountains and the turquoise waters of the Red Sea. ... more   less 
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Also Known As:
Sunrise Mamlouk Palace Hotel Hurghada
Sunrise Mamlouk Palace Hurghada

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