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“Fantastic hotel”

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SENTIDO Mamlouk Palace Resort
Ranked #16 of 222 Hotels in Hurghada
Coleraine, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Fantastic hotel”
Reviewed 24 July 2014

We stayed here between the 8th and 18th of July 2014 and can say without prejudice that this has to be one of the best all inclusive resorts we have ever been to. The facilities are fantastic and it will cater for every type of holiday that you want, be it quiet or lively as they have two separate large pool areas (one quiet and one for games and music ). The staff are excellent special mention to Jade, Youssry,and Wendy. These three people were amazing and really made our holiday special.
Room
6.0
We stayed in room 15124 which is one of the family rooms on the ground floor it was perfect for us as it's handy to the pool and entertainment area. There was five of us and the room was comfortable with plenty of room it is adequately furnished with two Tvs and loads of storage, air conditioning was really good. We had a fridge which was topped up with water on a daily basis

Gastronomy
6.0
Food!!!!! Where do I start, This is where I feel that the hotel has the edge on others in the area the Executive Chef Youssry is in a class of his own. He has such a passion for food and customer satisfaction that he even took a group of us into the kitchens to see how the food was prepared and cooked. Because the hotel has a majority of Russian guests he has made the El Paso Restaurant available to British guests for breakfast and lunch which means no queuing or fighting for your food. We went in every morning and most lunch times. There are four A La Carte Restaurants to chose from the El Paso, Asian, Italian and The Gamilla. We not once had a bad meal in any of these and that is down to Youssry and his dedicated team of chefs and managers. Thank you Youssry for making our holiday that little bit extra special!!!!

Service
6.0
The staff here make the difference, any issues are dealt with quickly and without any fuss almost all speak English or if they can't they will try their best. All the staff are pleasant and courteous and are there to help if needed nothing is too much trouble for these people. I have mentioned a few names but I feel I have to mention Micheal in the pool bar this guy works non stop for 10 hours a day in scorching heat and always has a smile on his face he's a credit to the hotel The hotel also has a holiday concierge service and this is where Wendy is in a class of her own she will book the A La Carte restaurants for you and is always about the hotel and pool area checking that everything is ok.. Real asset to the hotel

Sport & Leisure
6.0
Pools are fabulous and so clean, there is loads going on every day at either the entertainment pool or down at the beach, then you have the top pool which is really relaxing and not as noisy. The animation team here are fantastic so full of ideas to keep you entertained throughout your stay. A special mention goes to Jade she is so good at her job and makes a point of going around all the British guests keeping you informed of what's going on around the place and taking time to get to know you. She is always on hand to help you out if you have any issues ( not that we had any) she is a credit to the hotel and the entertainment team.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
3 Thank Mocksy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, 28 July 2014
Dear Fam. Mocksy,

First of all we would like to thank you for your detailed feedback about our resort.
It makes us happy to see that our staff made sure that you had a fantastic holiday.

We have personally thanked all the mentioned staff members for their hard work.

We hope that we can welcome you soon again in our resort and give you our "welcome home" feeling like we did this time

With best regards,

The hotel management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,524 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (550)
Date | Rating
  • Arabic first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
1 review
Reviewed 23 July 2014

When we first arrived after first night in main buffet restaurant I was fearing the worst that was till we met the head chef who all I can say is amazing couldn't do enough for the English asking what we liked and he would make it for us I advise use the Mexican for breakfast and lunch for English only no Russians!!!! The highlight was on a Sunday he set tables n chairs outside and made us a Sunday roast with Yorkshire puddings which he'd never heard off but someone mentioned it to him and he came up trumps was beautiful was even better seeing the greedy Russians on the lobby balcony taking pictures of us about 60 of us all English tucking into our food the head chef I think is name was youssry was truly amazing made our holiday special he even let us in before restaurant opened on our last day so we could have tea so we didn't have to eat at airport. He knows what's going off in the main buffet restaurant with the greedy Russians he's trying his best to make it much better for the English and it's working I would go back with no hesitation and finally the food In the Asian and Italian n Mexican are lovely also the grill house although u have to pay for that one but worth it. So all I can say is youssry (head chef) thank you very much all your work is appreciated and worth it

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paulfromdonny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, 28 July 2014
Dear Guests,

we would like to thank you for your positive feedback about our resort. We are very happy that you had a lovely holiday with us and it makes us even more happy seeing that the extra efforts of our team are appreciated by our guests.

The team of SENTIDO Mamlouk Palace Resort is waiting for your return to your "second home"

See you soon

With best regards,

The hotel management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 July 2014

We just comme back from our holidays in Mamlouk Palace, and we really enjoyed this hotel.
We have excellent service in all restaurant in resort, because of really hard work from Ahmed the restaurant's manager and all his staff. Thank You Ahmed once again for Your effort, we where feeling werry special, also Salma and all restaurant's staff thank You so much.
The entertainment was also werry good. All team make so good work for a turists.
Big thank You for Jade who helped us with everything what we asked for, and she is the nicest person from all entertainment team, but also for Alex, Sasha,Fox,Turbo and Tyson - guys You are really great.
We really recommend this hotel - Ania, Kamil, Wiktoria.

Room Tip: Rooms are really big, nice and clean, we have fantastic view for garden and sea.
See more room tips
  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank AniaToczek83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, 28 July 2014
Dear Fam. AniaToczek,

We would like to thank you for sharing your holiday experience.

We are very happy that you enjoyed your stay and that our staff members made your holiday unforgettable.

We hope to welcome you soon again in your "second home"

With best regards,

The hotel management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 July 2014

his hotel is the best we have ever stayed at. Don't know how else to describe it other than amazing! The whole team of staff are fabulous, nothing is ever too much trouble. We had a fantastic experience here, the staff make such an effort to make your holiday as good as it can be. The odd tip here and there seemed to give them even more encouragement but regardless of this they seemed very genuine.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank kastella k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, 28 July 2014
Dear Mr. Kastella,

Thank you very much for your feedback about our resort. We are happy to see that you had an unforgettable holiday with us.

It will be a honor to welcome you again in our resort

With best regards,

The hotel management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bicester, United Kingdom
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 July 2014

We stayed here at the beginning of July for 11 days arrival was around 10 p.m but we received a very warm welcome and a cooling drink on arrival. Hotel is very clean and tidy all the staff we met were really friendly. Special mention for Mohommed our room cleaner and Essam in the main restaurant both looked after us really well! Our room was closer to the main building and I have to say that any entertainment that was just outside was finished at 11pm on the dot. Tried out the spa and was again made to feel very welcome and also the beauty spot for a pedicure which was really good all in all a really great hotel with staff that couldn't do enough for us was well worth it and we are looking forward to returning later in the year.

Room Tip: If you want to be really quiet ask for a room near the sea!
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Sue W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, 28 July 2014
Dear Mrs. Sue,

We would like to thank you for your positive comment. We are very happy that you and your partner had a lovely holiday with us.

the team of SENTIDO Mamlouk Palace Resort is waiting for you later this year to make your stay instead of great fantastic.

With best regards,

The hotel management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoke-on-Trent, United Kingdom
Level Contributor
1 review
Reviewed 17 July 2014

We stayed here in May 2014 for 2 weeks (me, my mum & dad), we arrived late at night but still received a warm welcome and drinks on arrival. The complex was very clean and lovely to walk around at night. All the staff were very courteous and friendly especially the restaurant manager Wael. The weather was very hot but there is plenty of shade if you want it. We went scuba diving which was an excellent trip out and I would recommend it we went to an area called the coral reef gardens and it was beautiful. There is a vast choice of food with 2 main restaurants as well as the 4 al a carte restaurants. The beach was a 2 second walk from our rooms and it was very quiet at this end of the complex. All in all it was a fantastic holiday and we will go back.

Room Tip: Quiet rooms are closer to the beach/
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  • Stayed May 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FERiley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, 28 July 2014
Dear Mr. FERiley,

First off all thank you so much for sharing your holiday experience. We are very happy that you but also your parents had a lovely holiday in our resort.

We hope that we have the honor to welcome you and your family again in your "second home"

With best regards,

The hotel management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Karachi, Pakistan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 July 2014

A beautiful hotel, the grounds are stunning and the pool area is huge and the whole complex is wonderfully maintained and cared for. The staff are very charming, always friendly but never overly so, food excellent and plentiful. Everywhere is spotlessly clean. Our room had a pool view and was spacious and attractive - cant wait to go back I would say
Jade was fantastic what a lovely person and such a nice person to talk to and adel in the pool was fantastic always smiling...10 out of 10 Jade and Adel thank you so much for fantastic holiday
Hope to see you soon
Saj

  • Stayed June 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank Saj S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this review, 26 October 2014
Dear Saj,

Thank you for sharing your unforgettable holiday experience! We are pleased to know that you have enjoyed your holiday and had such a great time with us. We are looking forward to welcome you again in SENTIDO Mamlouk Palace.

Best regards,
Holiday Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SENTIDO Mamlouk Palace Resort

Property: SENTIDO Mamlouk Palace Resort
Address: Safaga Road | 20 Km Safaga Road - Red Sea, Hurghada 84511, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#10 Spa Hotel in Hurghada
#11 On the Beach Hotel in Hurghada
#15 Luxury Hotel in Hurghada
#15 Business Hotel in Hurghada
#26 Romantic Hotel in Hurghada
#39 Family Hotel in Hurghada
Price Range (Based on Average Rates): £
Hotel Class:5 star — SENTIDO Mamlouk Palace Resort 5*
Number of rooms: 530
Official Description (provided by the hotel):
Experience the Egyptian hospitality at the 5 star (local category) SENTIDO Mamlouk Palace Resort with the oriental flair and a special family friendly atmosphere and hotel facilities. The private sandy beach offers relaxing hours directly at the Red Sea. Here you will enjoy breathless sunset and fantastic views to the desert, mountains and the turquoise waters of the Red Sea. ... more   less 
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Also Known As:
Sunrise Mamlouk Palace Hotel Hurghada
Sunrise Mamlouk Palace Hurghada

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