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“Brilliant Holiday!”

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SENTIDO Mamlouk Palace Resort
Ranked #64 of 222 Hotels in Hurghada
Reviewed 2 August 2014

Just got back from a fabulous holiday at the Sentido Mamlouk Palace. The hotel, rooms, grounds and facilities are spacious and very clean. The rooms are cleaned every day, towels replenished, the towel art is incredible; we found a swan, flower and a little man made out of towels on our bed, unfortunately we had to dismantle them as we needed the towels. Thanks to the two guys who cleaned our room (15327) everyday, apologies I didn’t catch your names.

Many thanks to Ali from the pool recreation team who sorted us out with pool towels every single day and would do anything for you, a genuinely lovely guy. Also, thanks to Michael from the pool bar who provided us with numerous drinks throughout the day, always courteous and with a smile, he couldn’t help you enough. Fox from the animation team was amazing with the children, even though they threw him in the pool a few times, a lovely guy who encouraged everyone to get involved in the activities which brought all the children together.

There are 4 à la carte restaurants, a Mexican, Asian, Oriental and Italian. You must pre book them; we enjoyed food from the Asian and Mexican the most.
Breakfast is served in the Mexican so you don’t have to worry about having a scuffle with the Russians first thing in the morning. The chef will make you whatever you like; fried eggs, scrambled eggs, omelettes, pancakes, all cooked to perfection. You can also enjoy lunch in the Mexican restaurant buffet style; it constantly changes day by day and is delicious.
Thank you to Gumal, Mustafa and Essam from the Mexican who looked after us extremely well and made our meal times so enjoyable.

Youssry, the head chef (#1 in Hurghada) who is in charge of all restaurants in the hotel is absolutely amazing, a pleasure to meet and will always have a special place in our hearts. He works extremely hard to ensure everybody is happy with the food and will do absolutely anything for you.
We were invited to a special Sunday dinner which was located on one of the islands in the middle of the pool; it was divine, roast beef, turkey, all the trimmings and even Yorkshire puddings (they were perfect!) Thank you for such a lovely evening.

The staff really did go the extra mile to make the holiday as enjoyable as possible. Special thanks to Youssry and Shoukry.

We hope to see you again next year. :)

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank simon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this reviewResponded 5 September 2014

Dear Mr. Simon,

We would like to thank you for your positive review - we do appreciate your high appraisal of our hotel and the staff. It is great to know that you had a brilliant holiday and it will be a real pleasure for us to welcome you and your family again in SENTIDO Mamlouk Palace.

Best regards,
Holiday Concierge

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2,366 - 2,372 of 4,259 reviews

Reviewed 2 August 2014 via mobile

We arrived late evening on 11th July 2014, and greeted warmly by the night staff giving us cooling towels and a refeshing drink. We immedetly got upgraded and was shown to our suite with a kind member of staff following behind us with our luggage.
The following morning we went to the mexican restraunt for breakfast as we were told it was for English only. There we met some great staff, Gamal (Innit) and the others which are a credit to mamlouk hotel. We ate here every morning and usually atended lunch there.

We later met the head chef Youssury, who immediatly became apart of the Prince family. He is a true credit to this hotel. If we ever had a problem or needed a hand Youssury was the one we could go to. There are simply not enough words to describe how much of an amazing man he is. He made the effort to go round and speak to the english that attended the mexican for breakfast and lunch everyday. He was so committed to making people have the best holiday they could have, and on our last night he came to the Asian Restraunt, sat with us and we spoke like we had knew eachother for years. It was a privalige to meet a man so commited to his job, he even came up with a nickname for my youngest daughter (16) which was (MOM!). My 5 year old granddaughter Mia was loved by Youssury and fellow member of staff Ahmed. Ahmed (who was the manager for food and beverage) was the night in shining armer for the prince family as we came accross a dilemma where we didn't have a reservation for one of the restraunts, my eldest daughter (22) refused to eat in the main as the russians devoured everything and we knew how bad they were from reading previous reviews. We came accross Ahmed and told him about the situation and in seconds he got us a reservation for the Felucca restraunt (fish restraunt). Ahmed couldn't of treated us any better. We felt like rolyalty, he was so helpful and we couldn't of thanked him enough for helping us out. Every single member of staff that works in Mamlouk is truly amazing, I couldnt of asked for a better place to spend my Granddaughters first holiday. They were all so polite and genuine even during a hard time for them which you might know as ramadan. We met some amazing members of staff and I sincerley apologise if I forget anyone.
Mahamod (who works promoting The Grill)
Ali, Hany & Abduel Rattman from the Gamila Restraunt.
Tamer, the assistant manager and all the staff that work in the Asian Restaurant.
The food is devine no matter what restaurant you go to and they will do anything in their power to make sure the food is too your satisfaction which of course it was.

The Animation were outstanding, they made the holiday a laugh. Especially Jade, Fox, Turbo, Jess, Sasha and Alex.

The holiday was the best for us so far and we hope to return. It couldn't of been any better, we made friends and memories that will last forever. A truly amazing experiance.

Stayed: July 2014, travelled with family
4  Thank Charley-may P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this reviewResponded 5 September 2014

Dear Guest,

It is our pleasure that we take part of your positive feedback from your holiday at SENTIDO Mamlouk Palace. We hope we have the honor to welcome you and your family again in your “second home”.

Best regards,
Holiday Concierge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2014 via mobile

After having a lovely time here in March this year we decided to go back end June beginning of July. We were not dissappointed there have been alot of changes we found mostly for the better. The restaurant gamilla was being built in march now completed and lovely food at lunchtime. To be able to take breakfast in the Mexican was so relaxing and friendly .. this was for english belgium and germans ..the russians ate in the main restaurant ... still as arrogant as in March !! Our room in march was near the sea which was lovely but this time we were put up near the pool .. which didnt seem as nice I think it was due a facelift. But saying that it was still lovely. The staff are all still fantastic .. from the management the gardener who picked me flowers in the morning to the chefs barmen honnsay the ladies who sorted out restaurants jade who always had a smile and was my daughters dancing buddy. We did the dophin house trip this time .. lovely. If you love it really hot i suggest going july/august if you like it hot but able to walk about without puffing March was perfect although the top pool is icy cold. We went to the spa again .. really worth a try. Sauna steamroom jacuzzi and fish feet all free on all inc.
We are taking a trip to a joke shop before we return again to pay back those naughty chappies in the Mexican !!! Thank you once again for making our holiday special see you again next year !

Stayed: July 2014, travelled with family
4  Thank holidaymaker37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this reviewResponded 5 September 2014

Dear Guest,

We are happy that you had again a wonderful stay with us and we want to thank you for sharing your experience about our resort. We are looking forward to welcome you and your family again next year in SENTIDO Mamlouk Palace and make your stay as comfortable as this one.

Best regards,
Holiday Concierge

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Reviewed 29 July 2014

Myself, my husband and two children (17 and 15) have just returned from a lovely 10 night holiday at the Mamlouk. Our first impression of the hotel was good. We had a quick check-in and immediately got upgraded to two sea view rooms. Both rooms had huge beds, a free safe, a fridge which was stocked with water and fizzy pop, tea and coffee facilities and fantastic air-conditioning. Our cleaner (which we didn't catch his name) was brilliant. Everywhere was spotlessly clean, fresh towels daily and bottles of water came in abundance as we needed this for drinking, brushing teeth and making tea. We did have to ask for extra teabags and milk occasionally but nothing was any trouble for him.
On previous trip advisor reviews we had noted that English guests can use the Mexican restaurant for both breakfast and lunch and this is situated to the right of the 'all inclusive' restaurant. This is were we met Head Chef 'Youssary' and his team who could not do enough for us and made an effort to get to know all of his English guests. He even gave my husband a nickname of Steven Segal which he found very humerous. On one Sunday evening we got invited to eat around the pool to a meal of roast beef and yorkshire pudding for the English only which was prepared by Youssary and his team. They had never cooked yorkshire pudding before and they were divine. We also ate in the Asian, Italian and Gamillia al a carte restaurants and all were very nice and a much better experience than eating in the main restaurant. Natalie and Wendy the holiday concierge team made all our reservations for the restaurants and let us go more than once to each one. The only time we ate in the AI restaurant was on the last night as we had a 4 hour delay which we were told about in the morning and was allowed to stay in the hotel. I have never in all my AI holidays ever experienced Russians like in this hotel. One family of around 12 started trying to punch the waiter that was preparing a table for my family to sit and eat as she wanted it for her children. After abit of a scuffle we moved to the other side of the restaurant away from this family as they kept giving us filthy looks. The same night I was pushed out of the way queuing for soup by another Russian lady. How rude!! To be fair the waiters continually apologised and were fantastic to us. They even got Youssary to come and make sure we were ok.
The only complaint I had was that our block of rooms backed onto the sister hotel next door and workmen decided to start work around 3.30am one morning, 6.30am another and they were still at it at midnight another. When I say working it sounded like a grinding noise and this continued at different times throughout the later part of our holiday. I did tell the reception staff morethan once and it stopped but carried on again a little later.
We didn't have alot to do with the animation team but they did appear to keep the people that wanted it entertained. Jade was brilliant she was always asking if we had any problems etc that she could help with. All the staff were brilliant from the bell boys, towel men, waiters, bar staff, recreation team, cleaners all could not do enought for you. The gardens were lovely, the private beach was spotless with plenty of beds, large pools with plenty of beds even at 9am...... The evening entertainment could have been more varied and free wifi was only available on the terraced outside reception which was very hit-and-miss.
Overall a lovely hotel, treated like royalty by all the staff, really hot weather. What more could you ask for? Would definitely recommend

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
3  Thank LEEANNE C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this reviewResponded 26 October 2014

Dear leanne,

Thank you very much for your feedback, we do appreciate your high appraisal of our hotel and the staff.
We are glad to know that you enjoyed your stay in our hotel and hope to welcome you again in SENTIDO Mamlouk Palace

Best regards,
Holiday Concierge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2014

We thoroughly enjoyed our holiday at Mamlouk! The staff in the bars and restaurants are outstanding and the cleaners do a great job. Food is very good but gets a little repetitive, we went to the marina for dinner at The Lodge and thoroughly enjoyed it. Fillet steak for £10 so cant go wrong!
Mohammed who waits in the lobby area is fantastic!
We did the catamaran snorkling trip offered by the tour guides and it was great!
We found the reception staff to be very unhelpful. We arrived very late due to a delay and were met by a rude receptionist. We also had a problem with some rude Russians towards the end of our holiday and they did little to rectify the situation. Was it a good holiday and great value for money: Yes, would I go back: No.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Hannah0304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this reviewResponded 28 October 2014

Dear Hannah,

Thank you for posting comments about your recent stay with us. We are so pleased to read that you have enjoyed your vacation.

All the team is waiting to make your stay more comfortable than the last one.
We hope to see you soon again.

Best regards,
Holiday Concierge

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Reviewed 28 July 2014

First i will tell everyone before their was stending a revieuw with my name somebody was doing it on my computer.
I come al many years in this hotel it is my home all the people are very nice and kindly for me.
By the reception in the restaurants swimmingpool beach. mr.shoukry he is nice and good manager.And bay the way i will come back soon in august

  • Stayed: June 2014, travelled solo
    • Location
    • Cleanliness
    • Service
11  Thank 584jolanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this reviewResponded 5 September 2014

Dear Guest,

We want to thank you for your feedback about our resort. We are very happy that you enjoyed your stay with us and will be honored to welcome you "home" again in SENTIDO Mamlouk Palace.

With best regards,
Holiday Concierge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2014

Just returned from our second visit to this hotel and our stay was amazing. The hotel it's self is fantastic, it is clean, well kept and in the perfect location as it is set directly on the beach and there are some shops across the road. The food in the hotel is really good, there is plenty of choice. There are 5 different restaurants, the main buffet and 4 a la cartes. The main buffet serves plenty of food at breakfast, lunch and dinner. For the a la cartes you do have to make a reservation for dinner. The Mexican restaurant serves breakfast and dinner at no extra charge as well but only for the British guests. At breakfast chef Ahmed cooks fresh omelettes and pancakes for you. Dinner at the Mexican restaurant is amazing, really good food. The Mexican manager is mr sobry who is a really nice guy. Gamal works in the Mexican, he is one of the nicest guys I've ever met, he is so funny and will do anything for you. Also their is Diaa who is lovely. The Italian and oriental serve nice food. The oriental restaurant also serves lunch. My favourite is the Asian restaurant the food is to die for!. The team of staff that work in the restaurant are lovely!. Eslam the manager is a fantastic guy he will go to extra lengths to make your stay the best it can be. Tamer who is assistant manage is very friendly. Also there is the two Mahmoud's who are such nice guys, Sayed, Saber and Mark who are lovely and Ahmed who is so funny, has such an infectious smile is an amazing guy. The chefs throughout the hotel do a fantastic job. There are 3 main bars in the hotel. The lobby bar where sheriff works who is a really nice guy, the pool bar and the beach bar where the team from the Asian restaurant work during the day. All the staff throughout the hotel are so polite and kind. We originally booked a garden view room but was upgraded to a sea view room which was a massive bonus. The rooms are great and all have a safe, mini fridge which gets refilled and a tv. The beach is spotless and the guys who work there are really friendly and like to make conversations. The only downside is the people walking round constantly advertising trips. The animation team do a great job, especially jade who is also English so she is great help to the English guests whether they have a problem or they just want a chat. There are many things to do which the animation team but on the beach there is a guy with a banana boat which is great fun and there is a wind surfing shack. The guys who teach are amazing such nice guys especially Ali. amour, mido and Ayman. Overall this hotel is fantastic for both families and couples. The staff make the hotel. Eve though we have only been back 3 weeks we have started to look at prices for next year, I cannot wait!.

  • Stayed: June 2014, travelled with friends
    • Value
    • Rooms
    • Service
3  Thank Billie-Jo_xo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamloukpalace, Guest Relations Manager at SENTIDO Mamlouk Palace Resort, responded to this reviewResponded 28 July 2014

Dear Mr. Billy,

We would like to thank you for your positive feedback about our resort and our staff. We are very happy that you enjoyed your stay with us.

We hope to welcome you soon again in your "second home" and make your stay even more comfortable

With best regards,

The hotel management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SENTIDO Mamlouk Palace Resort

Address: Safaga Road | 20 Km Safaga Road - Red Sea, Hurghada 84511, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#15 Business Hotel in Hurghada
#26 Romantic Hotel in Hurghada
#39 Family Hotel in Hurghada
#41 Spa Hotel in Hurghada
#52 On the Beach Hotel in Hurghada
#60 Luxury Hotel in Hurghada
Price Range: £54 - £365 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — SENTIDO Mamlouk Palace Resort 5*
Number of rooms: 530
Official Description (provided by the hotel):
Experience the Egyptian hospitality at the 5 star (local category) SENTIDO Mamlouk Palace Resort with the oriental flair and a special family friendly atmosphere and hotel facilities. The private sandy beach offers relaxing hours directly at the Red Sea. Here you will enjoy breathless sunset and fantastic views to the desert, mountains and the turquoise waters of the Red Sea. ... more   less 
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Also Known As:
Sunrise Mamlouk Palace Hotel Hurghada
Sunrise Mamlouk Palace Hurghada

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