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“good in some things but bad in others”

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Cleopatra Luxury Resort Makadi Bay
Ranked #15 of 29 Hotels in Makadi Bay
Certificate of Excellence
Alexandria
1 review
“good in some things but bad in others”
3 of 5 bubbles Reviewed 27 July 2013

as a structure it`s a good but some rooms blocks are so far for sea & main pool, the sea not quit good, pools are v.good, the stuff some of them are v.good but some not specially who working in par, animation team almost of them are very good but some of them not work hard and rarely to make relation with guests,foods are good so far,there are a life band (keyboardist & singer) they are very very good, in general it`s a good resort but they can be better if they progress them self's

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emad K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCLEO, Генеральный директор at Cleopatra Luxury Resort Makadi Bay, responded to this review, 30 July 2013
Dear Emad K,
First of all, we would like to thank you for your stay in our Cleopatra Luxury Resort Makadi Bay and for your comment. Thank you that you appreciated our hotel as good in general. We will do all our best to make changes in all points which you mention about.
We hope to see you in our hotel again.
Best regards, Cleopatra Luxury Resort Team 2013
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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609 reviews from our community

Traveller rating
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    16
See reviews for
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5
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (97)
Date | Rating
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  • Czech first
  • Danish first
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  • English first
  • Finnish first
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  • German first
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English first
Alexandria, Egypt
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 27 July 2013

This was my first visit to Cleopatra Makadi Bay Resort and certainly will be the last. I stayed for 4 nights.
In general, the resort is clean with nice swimming pools and a beautiful beach, but it's not very good for swimming.
The food is good but there were not many varieties of it. Excellent rooms and clean but sometimes I found large ants coming from under the door.
The resort and a variety of entertainment, poor night life, disco was bad, there were no games or water sports in the swimming pools, and animation team is poor.
The treatment was not good at all towards Egyptians. When the resort was named Aladine and It was German, I heard the treatment was good, but I think things changed as the ownership became Egyptian. I advise Egyptians in particular to avoid it. For example the waiters rejects to brings a drink for any Egyptian sitting at the poolside bar and tell them to bring their drinks by themselves from the bar but the waiters in the same time bring drinks to foreigner.
On the second day of my stay in the evening there a small party at the poolside bar and the sittings were asked to come and get a free drink (glass of wine) but the waiter embarrassed the Egyptians and refused to give them the free glass of wine in a humiliating scene.
In the restaurant at dinner one of the Egyptians was asked to leave the table he was sitting at because they said that one of foreigners prefers to sit there.
At the disco on the fourth day of my stay, they asked the Egyptians to get out, because the workers want to eat while they didn’t ask any of the foreigners to leave.
Briefly treatment was very bad and there was big amount of neglecting towards Egyptians.
Treatment is more important than anything, so I do not advise people to go there, the Egyptians because they are treated in a bad way, as well as foreign because I do not think there is a foreign who may want to come to a place that doesn’t treat people in respect and inequality.

Room Tip: Choose rooms in the 5000 or 4000 area of the hotel
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank MinaFouad0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCLEO, Генеральный директор at Cleopatra Luxury Resort Makadi Bay, responded to this review, 30 July 2013
Dear MinaFouad0,
First of all, we would like to thank you for your stay in our Cleopatra Luxury Resort Makadi Bay. Sorry for your unpleasant holiday with us but we got comment only when you left us. We will hold a conversation with the staff, as well as will eliminate those unpleasant moments, which you have specified.
We hope you will visit us again.
Best regards, Cleopatra Luxury Resort Team 2013
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Prague, Czech Republic
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 16 June 2013

Thank you, lovely holiday. Good service, delicious food, beautiful sea with corals. A quiet place to relax. There really is nothing to criticize. Food was excellent, same as drinks available 24 hours a day! Rooms are very good. 4 Pools + 2 Kids pools + Large Beach ...... Imagine ! Kids club is the one

Room Tip: My room number 3502 was close to the beach, a short walk from the main restaurant was quiet. The roo...
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Beronika2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCLEO, General Manager at Cleopatra Luxury Resort Makadi Bay, responded to this review, 22 June 2013
Dear Beronika2004,

Thank you very much for your kind review on Tripadvisor. It has been a sheer pleasure for us to watch the lovely photos you have posted and to read your holiday impressions.
We sincerely hope that you will choose to stay with us again in the near future.

With best regards

Your Cleopatra Luxury Resort Makadi Bay Team 2013
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Cairo, Egypt
Level Contributor
54 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 12 June 2013

I spent 2 nights in this hotel. It is located only l 25 minutes away from hurgada airport. It is a huge hotel with a lovely large reception hall and lobby. Large landscape and beautiful well kept gardens inspite of the very hot desert weather. Tennis courts and Roman theatre for night show. The hotel has at least 4 large swimming pools. The beach is wide and not crowded. The room I was in was very clean with a wide spacious place for a sofa and sitting area. A large terrace facing the beach directly. Room service was quick and efficient. The restaurant served a wide range of items both at breakfast and dinner with above average quality. The workers are very polite and helpful. The all inclusive accommodation is suitable for families with children. Unfortunately for the owners the hotel occupation looked to be on the very low rate due to the political situation in egypt. I enjoyed a walk on the beach from my hotel and along the neighbor hotels. The hotel is in makkady bay that includes a lot of near by resorts. I would definitely recommend this hotel for my friends.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank samehshaheen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCLEO, General Manager at Cleopatra Luxury Resort Makadi Bay, responded to this review, 27 June 2013
Dear samehshaheen,

Thank you for your review and your wonderful feedback on our Cleopatra Luxury Resort Makadi Bay.
We are pleased to note that you have carried home warm memories and experiences of your recent stay with us.

We look forward to many more visits in the near future.

With best regards

Your Cleopatra Luxury Resort Makadi Bay team 2013
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Egypt
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 June 2013

Really we had a wonderful happy days inside Cleopatra.
Thanks all staff working there .... Mr Tamer - Mr Samir - Miss Harida & others.
Food & Services are more than perfect.
Rooms are very good.
4 Pools + 2 Kids pools + Large Beach ...... Imagine !
Kids club is the one ..... Never forget Miss Harida and all kids activities.
really without the kids club we wouldn't have the sea adventure ( me & my lovely wife ).
Lovely place I will go again soon ..... Life there is different ..... Enjoy !

Room Tip: 1st floor with good view is good. The more closer to Pool will be the best .... Enjoy !
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HanyEgypt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCLEO, General Manager at Cleopatra Luxury Resort Makadi Bay, responded to this review, 9 June 2013
Dear Hany,
Thank you very much for your review and for your warm words about our service, food and team members. We are genuinely pleased that you enjoyed your holiday in our Cleopatra Luxury Resort Makadi Bay.
We look already forward to welcome you and your family back for another vacation in paradise.

Best regards

Your Cleopatra Luxury Resort Makadi Bay Team 2013
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
slovenija
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 20 May 2013

thanks to all the staff at the hotel where I spent 14 wonderful days, the staff is very friendly and fits you at every step, the rooms are beautiful, clean, have a beautifully landscaped swimming pools, the beach is fantastic, the food is superb, as well as service, the bars are beautifully decorated and serve you all your heart's content with a smile .... In short, thank you to everyone, but also especially the animation team that works hard to entertain guests ..... thanks for the memorable moments .... .

Room Tip: All the rooms are fantastic, especially the villas
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  • Stayed May 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank SlovenijaIvona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCLEO, General Manager at Cleopatra Luxury Resort Makadi Bay, responded to this review, 23 May 2013
Dear Slovenijalvona,

Thank you so much for the wonderful review of our hotel. We are delighted to hear that you fond the accommodation, beach, food and the entertainment superb.
It has been our pleasure to serve you and we look forward to welcome you next time your travels bring you to Makadi Bay.

Best regards

Cleopatra Luxury Resort Makadi Bay Team 2013
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 9 May 2013

It was my 5th visit of Egypt and can say the best so far without hesitation. Hotel has everthing I expected, even more. Nice rooms, beautiful garden with huge beach and easy access to the sea plus jetty for easy snorkelling, corals. Food was excellent, same as drinks available 24 hours a day! Hotel has been reopened after being closed for some time. I would say hotel is brand new than reopened:) Anybody who wants to relax must be happy in this marvelous hotel.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank SteveMitsubishi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCLEO, General Manager at Cleopatra Luxury Resort Makadi Bay, responded to this review, 11 May 2013
Dear SteveMitsubishi,
We are delighted to gather from your review that you have spent a pleasant and enjoyable vacation in our Cleopatra Luxury Resort Makadi Bay.
Thank you for highlighting the excellent food and nice rooms. We have passed on your positive feedback to the team members and on behalf of all of them we would like to thank you once more for having chosen our Cleopatra Luxury Resort Makadi Bay for your holiday destinations.


Kind regards
Cleopatra Luxury Resort Makadi Bay Team 2013
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cleopatra Luxury Resort Makadi Bay

Property: Cleopatra Luxury Resort Makadi Bay
Address: Safaga Road, Makadi Bay, Hurghada, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada > Makadi Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#6 Family Hotel in Makadi Bay
#8 Romantic Hotel in Makadi Bay
#8 Spa Hotel in Makadi Bay
#10 On the Beach Hotel in Makadi Bay
#14 Luxury Hotel in Makadi Bay
Price Range (Based on Average Rates): £
Hotel Class:5 star — Cleopatra Luxury Resort Makadi Bay 5*
Number of rooms: 448
Official Description (provided by the hotel):
The Cleopatra Makadi Bay Resort is situated at the Red Sea close to Hurghada city and located directly at a water front private beach. The resort was previously managed and operated by the Aldiana Group and is now re-opening with a new concept for luxury seekers under the flag of the Cleopatra Luxury Resort.The resort is situated at the Red Sea and amounts a total area of 300.000 m². The complex offers 530 rooms divided into two to three floors buildings which are fitted in a lush garden area. The spacious pool area and the wide spread complexes offer sufficient place to retreat. Central points make it easy to get in touch with other travelers. A vast array of services and facilities is on offer, including a state-of-the-art SPA with certified professionals who offer a selected range of pampering treatments and therapies for the utmost relaxation.Guests of the Cleopatra Makadi Bay will savor the fine taste of international cuisines and the unique hospitality in all our bars and restaurants. In addition to this do the resort feature a number of shops, a supermarket, a bazaar and a pharmacy that meet the different needs of our guests.We promise an exceptional holiday in Egypt in an extraordinary ambiance for all kinds of travel purposes such as leisure or business.With Cleopatra Makadi Bay’s selected All Inclusive standards you can dine in two different restaurants and enjoy chilled drinks in various bars while lounging at the private beach. Each evening offers entertainment for big and small. 5 pools, one of them heated during winter season, provide a fantastic refreshingly experience under the sun. Our on-site diving center gives you the possibility to explore and discover the unique underwater world of the Red Sea, starting at our popular house reef.Privacy and tranquility prevail in this exclusively luxurious resort at the Red Sea. Visit us and experience the clear skies, azure sea and the magnificent beauty of the dramatic mountain ranges in the background. Sheer amazing landscaped grounds and refreshing pools under the all-year-long shining sun make you’re your most precious time in the year memorable. ... more   less 
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Also Known As:
Aldiana Makadi Bay Hotel Makadi Bay

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