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“Unfinished but best site in Makadi Bay”

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The Makadi Spa Hotel
Ranked #8 of 30 Hotels in Makadi Bay
Certificate of Excellence
Reviewed 9 December 2012

For a week all inclusive in the sun which cost about £550 each this was a great holiday. The snorkelling was the real draw to Makadi Bay for us and having explored the whole of the bay (about 6km - makes a good run) we were very glad we were staying at the Makadi Spa!

LOCATION: Half an hour transfer from Hurghada was great. The whole bay is just hotels which have pools and grounds stretching down to the beach where they have loungers. Between beach and grounds there is a path (most of the way) so you can wander round each hotel's grounds if you want. We saw no beach hawkers, beggars etc so presume the bay is carefully controlled. Building appeared to have started in the 80's the other side of the bay to the Spa and the hotels there are pretty grim and appear to mainly cater to Russians. Think rusty sun loungers, plastic tables and chairs and canteens. As you head back to the Spa the hotels get more attractive. The Spa is great in that the infinity pool cascade acts as a barrier between the pools and grounds and the beach so people wandering along the beach or path can't ogle you lounging beside the pool.

HOTEL: less than half is finished so it's pretty empty-which is great! Guests mainly English or German, some Swedish. Couples of various ages. Quiet round the pool but a bit noisy at night in the garden bar. Some hammering and angle grinding audible round the pool-would disturb you if you were snoozing on the sun lounger but didn't really bother us. Rooms were fab-huge and v comfortable bed. The lounge area was great and the balcony good for relaxing on. Bring mosquito repellant for the evenings. Pools were fine, clean and well designed. infinity cold but refreshing. The main pool was huge and good for proper swimming if you wanted.

FOOD: the cove was the best for breakfast, good location and friendly staff. Pancakes and egg station and fruit as well as pastries, bread, cereal etc. the view good for lunch, quite varied. The infinity bar by the pool did good burgers and chips but after having the chicken on the last day my husband got an upset stomach (still ongoing as I type 2 days later. We shared everything else on his plate apart from that and I'm fine so that's why I'm pointing the finger at the chicken). Spanish taverna v hit and miss-think they should give up on tapas. Steak v tasty-best was the Asian restaurant-well up to uk restaurant standards, but book well in advance (as soon as you arrive). Portions are small and artfully arranged (with a smear of this and a sprig of this) so mix some of the a la carte dining at the Spa with buffets at the Palace or the Grand next door (if you're facing the sea They are on the left of the Spa). The Dome or Lagoon were fine. Avoid the Melange, due to being open air I saw some of the little birds tucking into the cakes on offer. Enough salads and fresh fruit on offer so plenty of healthy options. As to booze, the beer is fine (we found that if you leave a tip in the room the mini bar will be stocked with large cans rather than small cans) and of the wine the rose was the most drinkable. Cocktails were fine too, not very refined but definitely alcoholic!

SNORKELLING: awesome. With beach shoes you can walk out on the dead coral opposite the hotel up to your knees and see the fish! With a snorkel and mask and fins you can snorkel off the beach anywhere. We mainly turned right out of the Spa and walked along then beach and went in the water where it's sandy at the Prima Life resort and the reef from there along to in front of Fort Arabesque was amazing. Clear and so many fish that come over and see if you've got any food. Water was warm enough to stay in for over an hour before you got too chilly.

OTHER BITS AND BOBS: not too sure if they actually wash the beach towels (don't smell like it) so don't bury your face in them... Staff very pleasant, speak slowly and clearly when giving orders. Women: if you wander off on your own you will attract attention from Egyptian men but staff were polite. Housekeeping was very thorough - even cleaned my hairbrush (creepy or attention to detail?). Wifi available in reception (prime mosquito biting spot however). Visas-thanks to other Tripadvisor contributors we dodged the queue being herded by red sea holidays staff to buy visas and went to the blue bank of Egypt booths on the left when you enter the terminal and paid $15 US dollars each-no fuss. Tipping- we spent about 300 Egyptian pounds throughout a week - reception broke them into 5/10/20 notes which we gave to waiting staff, pool boys, housekeeping etc. Weather was sunny every day bar one. Temperature was warm, sun hot enough to burn but didn't feel overly hot. Gets dark about 4.30/5 and you need a cardigan for the evenings.

TOP TIP: Monarch has no entertainment on the flight (5 hours out, 6 hours back). If you have BBC iplayer download programmes to your iPad/iPhone/laptop and you can watch them without a wifi connection on the plane. If you have a connector from your ipad/iphone/laptop to your tv at home take it with you as you can plug it into your tv in your room too!

CONCLUSION: This was a great week of snorkelling and relaxing with a varied choice of food and beautiful surroundings. The place will be massive and expensive when finished so go now!

  • Stayed: December 2012, travelled as a couple
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3  Thank 770
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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793 - 799 of 1,412 reviews

Reviewed 5 December 2012

Spent 2 weeks at the Makadi Spa in November and we had a great time, the hotel is peaceful and beautiful, yes there were some problems, but no where is perfect.
The rooms are really beautiful I know you don't go on holiday for the room but it is nice to be a little spoilt.
The food can be a little hit and miss, we ate in the
Asian- our favourite by far service and food were truly sensational.
Taberna- although they have changed the menu, its still not right, the food was tasty, but the main portions were small, and the concept of the tapas is not working, we spoke to the head waiter one evening and were really amazed at how bothered he was that people were not enjoying the food.We ate here for breakfast every morning, and found there was a good choice,and the staff were great.
The View- great for afternoon tea and cakes, but the twice we ate there for lunch, we had we had a long wait, not a lot of atmosphere there in the evenings.
The Steakhouse- ate twice in the evening,nice food the head waiter is really great.
The Fish- had a lunch and evening meal, enjoyed them both.
Pool Snackbar- great great staff food a bit hit and miss, had the best gin & tonic ever.
The Garden Bar- drinks again bit hit and miss, but as I only really drink brandy and lemonade
it wasn't really a problem, but as its a very small menu of drinks I do think the staff should be more consistent.
The Lobby Bar- I agree with a previous reviewer that is a real shame its not part of the AI as it is beautiful to sit in an evening looking at the pool, we did sit there often after having a drink in the garden bar.
We also ate in the Palace - The Melange, ok The Thai nice but not spectacular, The Italian,we really enjoyed the 2 meals we had there, The Botanical again really lovely, the Chinese very tasty but cold, but it was changed for us, so it was ok.
The pools are beautiful but they were really really cold the first week, much nicer when they heated the back pool the 2nd week.
The staff were amazing, I think a lot of problems are just due to the fact that the staff just don't understand our accents, they are all so friendly, and although we did tip on a regular basis we never felt as though we had to. The management are also great, thanks for answering all our questions regarding the electricity, the water, and the bread!!!
We loved the fact that you could walk out of the resort along the beach, and that by going to a restaurant in an adjoining resort, it felt like you were going out for the evening.
We have holidayed in the Caribbean for the last 14 years staying in Sandals but now don't want to do long flights any more, this was our first visit to Egypt,and we were a bit worried, but we loved it, we will definately be returning to the Makadi Spa next November if not before...... thanks to you all for a wonderful holiday.

  • Stayed: November 2012, travelled as a couple
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4  Thank oscydosk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2012

Being honest, it's hard to know where to begin with this review - I went to this hotel for the first week of November, and it was a girlie trip away with three other women. We all work hard and just wanted some relaxation and sunshine, and to escape for a week from the British winter. One of the four has been to Egypt several times and really raved about it, so we decided to try this brand new hotel as it looked absolutely stunning, and we thought it would be ideal for our week away. Yes it was booked thinking that the Spa would be included, but we knew that it wasn't finished prior to our holiday starting.

We arrived early evening and as the coach drew up we thought the hotel and surroundings looked absolutely stunning. We were so excited and really looking forward to our stay. We went to our rooms, which were 6205 and 6203, and again they do look exactly like they do on their website. They have a spacious bedroom, with sitting area, door onto a balcony, with a spacious bathroom having a separate WC & bidet area plus both a bath and shower area. Our room overlooked the sea to the side.

We came down to be told that our meal was to be in the View restaurant overlooking the pool for the first night, so we went over to this restaurant for our meal. The food was awful, cold and totally unappetizing, quite a let down. Little did we know that we could have gone round to The Dome, or some of the other restaurants next door at The Palace, and had a much better meal. The drinks were awful, I appreciate that they are local brands but the staff really didn't know how to mix the drinks and the wine was equally horrible. We went over to the Lobby bar, and had drinks there, slightly better, and nice surroundings to sit in.

Next day, we enjoyed the winter sunshine and made the most of surroundings etc. The pools are freezing so you couldn't swim or stay in them very long, but the views from the infinity pool were lovely across the bay. We ate in the fish restaurant in the evening and three of the four of us had fish and chips. Again the food was alright, nothing special plus it wasn't that hot, and it was served on cold plates. We couldn't drink in the lobby bar as the management had made a executive decision to stop people drinking in there on the All Inclusive package, so it was only people that paid for their drinks that could drink in there. A lot of people were really angry about this, as it was the main lobby bar of the hotel and the nicest place to have a drink before dinner.

We went next door to the Palace and had a couple of drinks in one of the bars there. The drinks were mixed properly and even though they were local brands they were much better than the drinks in the Spa, most importantly the service was really pleasant. We came back to the Spa to our rooms, only then for three of the four of us to be up ill with food poisoning, which then lasted for several days of our holiday, and ironically it was the three of us that had the fish and chips in the Spa Fish Restaurant that all came down with the bug. Next day we went to the chemist and got the tablets to try and clear the bug but it ruined our holiday.

For the rest of the time we only ate breakfast in the mornings at the Spa, as we were so scared to eat at our hotel. We went round to the Dome next door most days for lunch, and tried the Chinese, the Botanical and the other one opposite (can't remember the name) in the evenings, and they were all excellent. The staff were really good, well trained, and the service in all the restaurants much better at the Palace. I really feel that the staff in the Spa need to more training in general and more knowledge on food hygiene.

If these problems were resolved then the Spa would be a fantastic hotel to come back to, as its in a lovely location and clearly money has been spent on the design and build. The surrounding hotels are also Red Sea Hotels and they are all stitched together with a lovely lawn edged beach promenade which is kept well.

Now for the not so good part! For your information, the main restaurant is still not open, neither is the Spa. There is building work going on on both wings of the hotel and above reception. Well I say work. It's unfinished, there is scaffolding, but there is no-one working. Upper floors of the hotel are accessed either by lift, or very dark and dingy staircases.

Service around the pool was fine - although some of the plastic glasses are past their best and the standards of cleanliness and hygiene are poor. At other bars in the allegedly "poorer" hotels one can watch the staff using the dishwashers - glasses, including the plastic ones, coming out steaming hot and being dried off with paper towels. Not here. Rinsed under the tap, and dried with the grubby tea towel at best. Water though freely available.

With regards to the food poisoning, we met several other people during the week who all suffered different degrees of this.

At the managers cocktail (Cocktail - Makadi Spa definition; Red wine with sliced fruit) event on our third evening - titled "We Care" we spoke to both the manager and his assistant about the challenges thus far. No apology, told us the food poisoning was down to the sun or we had drunk too much, did not take our names or room numbers. Total waste of space. His assistant seemed slightly more interested at the time, but again nothing was followed up from this meeting. The content of this event if you attend is simply to tell you how wonderful the hotel is and that it will be even more so when finished. The giggling in the audience as he spoke was quite loud, and the guy at the side of me remarked "Is this XXXXXX in the same hotel as I am! He's XXXXXX delusional!"

Madaki Spa is supposed to be a five star hotel , and I quote again "Makadi Spa is the ideal place to rest, unwind and enjoy being pampered" but we certainly weren't made to feel this at all. The service is a disaster for the most part, the food and hygiene standards are at best inconsistent and at worst dreadful, the management are disengaged and delusional. If it had not been for the restaurants in the Palace we'd have had nowhere to eat that we could trust.

Yes, I can't deny it was lovely to come back to the peace and quiet of the Spa, as it has a no children policy, and the infinity pool is lovely etc. But there is a big price difference between the Spa and the Palace, bearing in mind the contrast and service at the Palace next door, I can only say that they are streets ahead of the Spa and yet the Spa is supposed to be the premier location. Maybe this hotel needs a fundamental change of management and staff?

Little things were missing to make this a true five star hotel such as dressing gowns in the rooms or tea/coffee facilities. These things I just overlooked in the scheme of things. There is so much potential with this hotel if they would only address the problems with the staff and the food hygiene. If they did this only then I would consider going back to this hotel.

  • Stayed: November 2012, travelled with friends
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7  Thank Jaegerchick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2012

We travelled to the Makadi Spa in mid November and stayed for a week.

The common areas are stunning - lovely reception area & pool area. There are two pools - one is large & is heated (they put the heating on the day we arrived and within a day it was like stepping into bath water), the other pool is the infinity pool (cold, but nice once you're in!!) which overlooked the sea and was stunning. The gardens & grounds are immaculate and are constantly tended by gardeners...some areas are still being established but you can tell that within a year or so the gardens will be lush.

Our room was fabulous. Really spacious and all neutral colur scheme. We had a nice balcony that overlooked the pool & the sea....we were on the first floor and would have preferred floor two or three, but we were more than happy with our room & the location of it. There is still some building work going on, but to be honest we hardly ever heard a thing. The areas that are being worked on are very cleverly screened and the workmen were so discreet I never saw them !!!

All the dining is currently a la carte (with the exception of breakfast). Breakfast is available in two locations currently, but that will change as soon as the new buffet restaurant is ready. Breakfast, lunch & dinner will be avavilable in the buffet restaurant adding to the muliple dining options. The a la carte restaurants are The Asian (fabulous both evenings we went), The Steak (very good), The Fish (fabulous first dine, average on our second dine), The Tapas (average)....There are a couple of lunch options, again a la carte and these were average. The issues were manily due to the fact that the food came "warm" - not HOT. I think once the buffet opens, that will be a nice option for lunch as the lunch offering currently isn't great - I wanted a simple salad at lunchtime and just couldn't get one anywhere on site. There is still the option to "dine around" at the Makadi Palace and the Grand Makadi & in the Makadi Mall. I really like the buffet breakfast & lbuffet unch option and then enjoy a more refined a la catre evening meal and this will be avavilable very soon.

The staff are amazing, they really couldn't do enough for you and we were never made to feel like we had to tip (although we did) and the pool guys - Mahmoud in particular, deserve a special mention as they really look after their guests.

We did quite a bit of snorkelling whilst on holiday. The best place for me was to go in infront of the Makadi Spa beach bar is. Amazing fish, especially where the reef drops away.

The lighting throughout the resort is lovely in an evening. Beautiful laterns line the pathways. There isn't really any entertainment within this hotel at night - but that suited us fine. We met some lovely people and a few drinks in the bar (again great staff) was fun enough for us.

All in all I would definitely recommend this hotel. We spoke to a lot of people who said we had been spoiled with this hotel as out first Egyptian offering as it soooo good compared to some of the properties they had previously stayed in. I have to say that the Makadi Palace & the Makadi Grand looked like poor relations in comparrison and we did see quite a lot of the guests from there being given a little tour of our hotel (maybe they were wanting to move or considering it for another time).

The manager Mr Gerrard Hassen (he's Dutch) was VERY visible. You could see him wandering around day & night and he introduced himself to us initally and then always acknowledged us every time thereafter. This is highly commendable and gave a real sense that the management had their "finger on the pulse". If they could just refine the speed of service & hotness of the food then I would give this hotel 100%. I would give the hotel overall a 9 out of 10 and the food 8 out of 10. We would go back as we had did have a great holiday & met some great new friends.

  • Stayed: November 2012, travelled as a couple
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2  Thank MrandMrsDuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2012

Returned last week after a 2 week stay. I concur with a lot of the other reviewers.The rooms are spacious & modern. We were above what will be the new spa but we had a great sea view and it was quiet. The pool was freezing the first week but then they started heated it. Restaurants were hit & miss and the food does tend to be served luke warm . The only way to guarantee hot food was to eat in the Dome buffet which we did on a couple of occasions. Good choice of food. Staff in general were very helpful & the grounds were immaculate. My main gripe is that the restaurants in the evening are supposed to have a dress code. This was not adhered to, and some slobby guests ( Brits & Germans ) were allowed in with scruffy shorts, flip flops. & T shirts. Other 5 star hotels we have been to would not allow this. ( management please note- if you do not enforce it, then some guests will try and get away with it. As a certified scuba diver I must recommend the Aquarius dive centre that was suggested to me. I dived on three days and found them helpful & professional. The boat was never crowded, equipment was fine & the optional lunch was great for a dive boat. Being able to use the facilities at the sister hotels was great, as was coming back to the 'quieter side' Overall, for the price we paid for two weeks, this was pretty good value, especially to get away from the British winter for a while.

Room Tip: Ask for the 2nd floor & a sea view. Temperature at the time of year we travelled was perfect so...
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  • Stayed: November 2012, travelled as a couple
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1  Thank Mike R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2012

What a lovely hotel, well worth the 5* rating.
Rooms large, thanks to Sharif our cleaner, he went out of his way to be helpful and always left the room immaculate.
Pool area was kept really clean and tidy, the boys always there with your next drink and even a sun glasses cleaner. Beware of the pool of death (infinity pool-freezing)
Restaurants, you were able to use the ones at the Palace and Grand, some better than others service wise but the food on a whole was very good.
We had the pleasure of meeting some lovely people, Nick and Tina, Dave and Sue who we shared our holiday with and my wardrobe lol (fleece is keeping me warm Tina).

Room Tip: Room 6355 over looks the pool, and in a quiet area.
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  • Stayed: November 2012, travelled as a couple
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1  Thank shefx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 December 2012

I stayed at this hotel in November 2012 with my husband, son & son's fiancee. On the plus side the resort was beautiful, most of the staff were very attentive (especially in the small garden bar) & the hotel clean & worthy of five stars especially the rooms. We stayed in a junior suite & this was more than big enough for 2 adults. The balcony was a decent size with comfortable seating however, it was only used twice owing to the cooler temperatures of November & the darker evenings. The food was good although we were disappointed by the Thai restaurant. That said other people who visited did not have any problems so we put this down to our choice of meal. However, what did seem apparent was the inconsistency of the quality of food on any given day in any of the restaurants, some ate in the same restaurant twice & were disappointed on the second visit. Having stayed at the Eldorado Royale in Mexico which serves gourmet food of excellent quality & without the need to reserve a table I guess we were spoiled so had unrealistically raised our expectations of the menu at the Makadi spa. This was our first visit to Hurghada as we usually visit Sharm el Sheikh & found it to be quieter with the staff being more laid back. On the minus side there are no tea & coffee making facilities in the rooms but we were told by another guest they believed this to be down to health & safety issues. There were no complimentary bathrobes which is unusual for a five star accommodation. I like to sit on the balcony on a morning & read before breakfast but the cooler temperatures did not allow me to to do this without a bathrobe. A bit of a petty complaint I know but part of my holiday ritual I enjoy non the less as I am not a great poolside reader. The lobby bar which had originally been part of the all exclusive package now incurs an extra charge. Other than the restaurants this was the only internal bar & given the cooler evening temperatures it would have been more comfortable to have sat inside. It was empty for the most part of our one week stay which was a pity as it was a very pretty area. There is still ongoing work as the spar is not due to be finished until Oct. 2013 & the buffet restaurant is not yet open. This did not bother us however some tourists may find this as a negative. The breakfast menu was very repetitive, not such a big problem if only staying for one week but a bit mundane I would think for an extended holiday. Would I recommend this hotel, yes. Would we visit again, yes however, we have never visited the same hotal twice regardless of our rating of it.

  • Stayed: November 2012, travelled with family
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Thank 324NorfolkEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Makadi Spa Hotel

Address: Safaga Road, Makadi Bay, Hurghada, Egypt (Formerly Makadi Spa)
Region: Egypt > Red Sea and Sinai > Hurghada > Makadi Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Makadi Bay
#5 On the Beach Hotel in Makadi Bay
#9 Family Hotel in Makadi Bay
Price Range: £123 - £480 (Based on Average Rates for a Standard Room)
Number of rooms: 282
Official Description (provided by the hotel):
An oasis of peace, relaxation and tranquility. The Makadi Spa*is the Red Sea’s largest custom-built Wellness resort. Recently opened, it focuses firmly on all aspects of wellness, with its accommodation,and dining tailored specifically to the needs of the most discerning of its adult-only clientele. *The Spa is as yet not in operation, awaiting construction completion within the next months to come. ... more   less 
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Also Known As:
Makadi Hotel Makadi Bay

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