We chose to stay at the Makadi spa to celebrate our honeymoon as we had previously visited the hotel in September 2012 and had a lovely holiday. However this time round we were came home feeling very disappointment.
I had emailed the hotel a couple of months before our visit, explaining we were returning quests on our honeymoon and would love to have the room we had on our last visit or if not possible a room with a pool/sea view. When we arrived at the hotel late at night, we were shown to our room and instantly we felt that this wasn't going to be the honeymoon we were hoping for. The room was on the side facing the makadi palace and far from what we had last time.
I went to reception and politely asked if there was any rooms facing the pool available, they replied no they were full. I stressed to them how it was our honeymoon and I'd emailed the hotel previous requesting a specific type of room and was upset this couldn't be sorted in advance.
There was nothing they could do they said so in the end I gave up asking.
The room was kept tidy and clean by housekeeping, as they were last time and the mini bar stocked with water, beer and juice near enough everyday.
We never got disturbed by the towel staff like we did last time which was a lot better. We just made sure the do not disturb sign was kept on whenever we were in the room.
The pool area was clean, but the infinity pool wasn't the most inviting even in + 40•c heat.
Tiles missing, lights hanging off the sides, dirty plasters floating around. I know that in order to fix the tiles then they would have to empty the pool but it was like that nearly 2 years ago and I'm sure something could have been done in that time?
We always managed to get a sunbed on a morning by the pool.
Regarding food at the hotel,
We ended up eating in the world Buffett many nights. (Which was nice and always a variety to chose from),as even when my husband was first in the line at 3pm to book restaurants for the evenings we still never managed to get what we wanted. The Asian was the best by far and it was on our last visit. The steak was OK, didn't have the majority of the steaks on the paying menu which didn't surprise us after last time when they always seemed to have run out if everything.
We tried the Italian in the Mall one evening aswell and the food was average. We both had a main course each and a drink each and about half hour after we left the Italian we received a call from a waiter at the restaurant accusing us of not paying for the beer my husband had? Not once when we were there did we get shown price lists, we asked for drinks which were included in AI..
the drinks that are included everywhere else in the complex. My husband said he would go to reception and sort it the next morning as we were about to go to bed and the waiter insisted he walk back to the hotel and pay that night.
They made us feel like thieves.
Overall our honeymoon was just OK, we tried to make the best out of our time there but after a few days we were ready for home. It shouldn't be like that...
We spent all of our wedding money to come here and we feel cheated out of what should have been a great time away got us both. We wouldn't visit again as there are many places to see in the world.
The hotel has the chance to be an amazing 5* resort but at the moment doesn't seem to be quite there.
- Official Description (provided by the hotel):
- An oasis of peace, relaxation and tranquility. The Makadi Spa*is the Red Sea’s largest custom-built Wellness resort. Recently opened, it focuses firmly on all aspects of wellness, with its accommodation,and dining tailored specifically to the needs of the most discerning of its adult-only clientele. *The Spa is as yet not in operation, awaiting construction completion within the next months to come. ... more less
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- Also Known As:
- Makadi Hotel Makadi Bay