Having already had a good experience with the Iberotel brand at Marsa Alam in the Spring we chose the Saraya in favour of the Makadi Sunrise where we stayed last year.
Travelling as a Couple with friends we e-mailed ahead with our room preferences.A most welcoming response followed promising they'd do their best. They didn't disappoint,our 2 rooms were next door but one overlooking the Pool in the 'Quiet Area' just as requested.
Our standard double room was plenty big enough with a fairly comfortable 6ft.bed.We could have done with more drawspace,with only 3 small ones in the wardrobe we had to make use of our suitcases.
Initially we felt the food not up to the Iberotel standard previously experienced.In particular one night there was an 'Indian Corner' and being curry lovers we found it very poor.However a day or so later Yana,a Guest Relations Officer in the shape of a young Russian blonde, visited our table asking our opinions on the hotel and food.
We gave her our honest thoughts saying that some days were good but others not so good,quoting the 'Indian Corner'. She made copious notes returning sometime later saying that the Head chef would like to meet us.
This he duly did showing great concern that we were not 100% happy as this was his aim.Although he never got round to asking exactly what was wrong we did feel there was some improvement after our little 'chat',and he continued to check with us throughout the holiday.
We were very impressed by the Bar staff whether in the Lounge,at the Pool or on the beach,we've never had drinks brought to our sunbeds before! Overall, the standard of service we received from all the staff was outstanding for this class of hotel.
If you are thinking about swimming from the beach we'd recommend beach shoes, although there are rock free places marked to get in and out they are still scattered about below the waterline.
We thought the hotel just a nice size and wouldn't hesitate to go back.
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- Also Known As:
- Iberotel Makadi Saraya Hotel Makadi Bay
- Iberotel Makadi Saraya Bay