We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great holiday! Great hotel!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Jaz Makadi Saraya Resort
Ranked #2 of 30 Hotels in Makadi Bay
Certificate of Excellence
Reviewed 1 January 2013

This was our first time visiting Hurghada, we wanted a holiday that had good, sunny weather during the winter and also a hotel that would meet our expectations. When we arrived at the hotel everyone was very welcoming and the atmosphere in the hotel was so relaxed and calm. The staff were all so friendly and would go that extra mile to make you feel at home and comfortable, it was just amazing. The hotel was absolutely great for families as they had an events organiser team which would set up events and games which were fun for all the family, such as water polo, volleyball, shows, dance classes. Also the resort had its own water park that was about a 2 minute drive from the hotel itself, so you would get a shuttle bus to and back from the water park, and that was just great for the whole family. As for the weather it was very good keeping in mind it was winter, during the day it would reach temperatures of about 25 - 30 degrees and in the evening it would cool down to about 15 - 20 degrees. So overall I would say the hotel ticked all the boxes to what a hotel should have.

  • Stayed: December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Preety M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this reviewResponded 2 January 2013

Dear Guests,
Happy new year 2013
Thank you for choosing the Iberotel Makadi Saraya Resort to spend your holiday.

My team and I would also like to thank you for your critical and valued feedback. You have provided us with great motivation in our strive to continuously improve the service we offer.

This recognition directly influences our commitment to further improvements in 2013.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (2,237)
Traveller rating
Traveller type
Time of year
Language
  • More languages

982 - 988 of 2,237 reviews

Reviewed 14 December 2012

Stayed from the 16th-30th November and as usual the holiday was perfect. Being our 4th holiday at the Saraya, we knew what to expect. We celebrated our 4th wedding anniversary (unbeknown to the staff) in "Makai Tukai Asian" restaurant and was given more than we bargained for. As always the staff were friendly and always there to make the holiday better, many of the staff know us and we know them, but they treated us no different the first time we went there. We ate in "Al Nakhil" and the food was exceptional. Mohammed (with the Eddie Murphy smile) and Mustafa looked after us and there was always a drink on the table waiting for us when we walked in. One evening Mustafa covered our table with petals, which made my wife and I both smile. The management are always friendly and welcoming. We had our returning guests evening with Klaus and as usual enjoyed it immensely. We didn't go on any excursions arranged by First Choice, but we went fishing with Tiger Marine and what a fantastic day that was, it deserves it's own review. Most days we relaxed on the beach, but occasionally we sat by the pool. We had a Junior suite, which was unexpected, but we asked for and got the location we wanted. I can go on all day about this hotel. I would highly recommend it to anyone.

Room Tip: Rooms by the small pool are quieter.
See more room tips
  • Stayed: November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lee B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this reviewResponded 15 December 2012

Dear Guests,

Thank you for choosing the Iberotel Makadi Saraya Resort to celebrate your wedding anniversary & to spend your holiday.

My team and I would also like to thank you for your critical and valued feedback. You have provided us with great motivation in our strive to continuously improve the service we offer.

This recognition directly influences our commitment to further improvements in 2012.

Once again, thank you for your visit to our hotel and for your feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2012

Stayed at the Saraya for two weeks from 16-30th November. Easy transfer from airport to the hotel,very welcoming when we arrived,had a free upgrade to two family suites. Ate at the Sunflower Restaurant mostly,waiters and manager very welcoming,especially Ali who bought me hot lemon in the mornings when I had a cold. Food varied and plentiful, themed nights very good. There was a grill at the front of the restaurant where you could have fresh meat or fish cooked to order,very nice. Good breakfast choice. Ten minute walk to the beach,where the snorkelling was great,lots of fish. Really good service at the beach bar,always asking if you needed anything. Have never been anywhere where we have felt so looked after,want to come back in the spring. Can recommend highly. Thank you to all the staff for a fantastic time.

Room Tip: Blocks 5 and 6 are conveniently located.
See more room tips
  • Stayed: November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dale E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this reviewResponded 2 December 2012

Dear Guests,

Thank you for choosing the Iberotel Makadi Saraya Resort to spend your holiday.

My team and I would also like to thank you for your critical and valued feedback. You have provided us with great motivation in our strive to continuously improve the service we offer.

This recognition directly influences our commitment to further improvements in 2012.

Once again, thank you for your visit to our hotel and for your feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2012

At the airport in hurghada you will need £13 per person for a visa. An hour transfer time. Then you get to the hotel and all your troubles start to melt away, you just book in and they take you to your room and then they bring your luggage. I would advise taking some £20 egyptian notes to tip the staff with because they are so helpful you will want to although they do not expect it.. The rooms are like a self contained flat with large shower room,(i managed to get 5 of us in the shower cubicle one night, those russian girls do anything for a few quid) a kitchen, a living room and a bedroom, a free of charge safe, air con, tea and coffee making facilities that are replenished everyday. The staff cannot do enough for you wether on the beach or in the hotel grounds, they are always asking if you need anything so you need hardly ever get a drink they will do it. I could go on about the staff forever but suffice to say from the cleaners to the management and israel the rep, were all extremely helpful and if you want anything just ask. The grounds are great it is like living in a mederterreanean(not sure about the spelling her) village, just so relaxing. The food is excellent, but if you like your english breakfast or chips with everything it wont happen so bear that in mind, having said that i loved the food, you also have 3 a la carte restaurants which are brilliant, chinese, egyptian, and the grill which is my favourite. The swimming pools are very good and they supply the beach towels, there is a bar by each swimming pool and there are 2 buffet restaurants plus a eating area by the pool with waiter service as everywhere is.There is an excellent water park that you take a free shuttle bus ride to get there of five minutes which is free entry. The proffesional entertainment such as the egyptian dancers are very good and the animation staff are the same as most places with their games and such. I forgot to say about the marvellous array of cocktails they have which are very nice but be careful they are rather potent as i found out but did not learn my lesson as i did the same thing 4 or 5 times( i am a good drunk though).The beach is lovely and quite crowded but that only adds to the atmosphere and the sea is clear and warm if not a little rocky in places but if you take some aqua shoes it is perfectly ok. They have shops on site and all of the shopkeepers keep shouting at you to come into there shops to try to sell you way overpriced tat but if you do want to buy, fix a price in your head and do not pay any more than that or even try to haggle your own price lower. I suffer very badly from mosquito bites but i went to the on site chemist and he suggested a repellent and some gel for bites and when i bought that i didnt have a problem at all, as soon as you get a bite put some gel on and the next day it is gone.If you like relaxing and being pampered this is most definitely for you, i will certainly be returning. THANKYOU to all the staff and i will see you next year.

Room Tip: any room is good
See more room tips
  • Stayed: November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank smiffyGloucester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this reviewResponded 29 November 2012

Dear Guests,

Thank you for choosing the Iberotel Makadi Saraya Resort to spend your holiday.

My team and I would also like to thank you for your critical and valued feedback. You have provided us with great motivation in our strive to continuously improve the service we offer.

This recognition directly influences our commitment to further improvements in 2012.

Once again, thank you for your visit to our hotel and for your feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2012

Stayed at the Saraya for two weeks at the beginning of November ( 26th Oct for two weeks) , we wanted a chilled out relax and that is exactly what we got.
Firstly the flight with Thomson is rubbish , thats not the hotels problem but just thought i would mention it.
Arrriving at Hurghada airport a host of people try and usher you to the visa desks that they run, and they consequently overcharge - so just look left and you will see four bank desks selling the visa at the correct price ($15) , so ignore the usher people and go left where there are no queues.

Anyway on to the review, checking in at the hotel was smooth and efficient - the room we had was a junior suite in block 6 (6220 I think) , the upgrade cost is minimal, and it was a lovely room which was well cleaned every day with the obligatory towel art.

There are two pools , one has the animation team and so has a little noise - the other pool should be a relaxation zone (well thats what it says) , unfortunately some guests don't seem to understand that concept and insist of making loads of noise and shouting, one nationality in particular seemed to be worst. The hotel could perhaps be a little more attentive to the needs of guests who want to sit quietly by the pool, perhaps someone from the management team could circulate periodically and remind the noisy people that this is a quiet area. Big hello to Kamel who was the bar/pool guy during our stay - really nice chap.

On to the food, Breakfast was very pleasant and well organised - food was of a high quality and the staff worked so hard to attend to your needs.
Lunch - once again very very nice with a wide selection.
Evening Meal - we ate in the Buffet three times during our two week stay and it was very pleasant. On our other nights we ate using the dine around option as follows

Sofra - wonderful Egyptian food beautifully presented but so much of it, we did not eat breakfast next day.
Makai Tukai - Chinese type food, again well presented.
Nino's - Pizza/pasta , a little disappointing - we were overcharged here and only noticed it when we got home due to a slightly rushed check out.
Le Grill - Lovely steaks and great service.
Indian restaurant , just across the road. - service a little slow and also slightly more expensive than other places but provides a change.
Makadi Beach restaurant - this belongs to the Makadi beach resort but can be used on the dine round. This is perhaps the best dining experience , right on the beach and excellent food and service. One thing that helps this restaurant is that the majority of the other restaurants are right next to the evening entertainment at Souk Makadi and so can be quite noisy.

On to the entertainment - this is a family resort and so the evening entertainment is very child based. There is a guitarist 2 or 3 times a week but he is tucked away at the pool bar and is not particularly well advertised. The entertainment at the Souk Makadi area is quite frankly appaling - we were a couple travelling alone and there was nothing for us in the evening. Just to check out proper entertainment walk over to Makadi Beach hotel and see what they offer (9:00 in the evening) far superior.

Water park - Very very nice and so easy to get to. We went 3 or 4 times , sometimes spending all day there and sometimes just a half day. The slides close for one hour at 12:30 whilst lunch is served but the shuttle bus runs all day.

Beach - a dedicated area is reserved for guests and drinks, ice cream , cake and lunch are provided. Exceptional !!! and it is an easy walk down.

The staff- this is the real highlight of the resort. All the staff without exception are friendly and attentive you really are treated like a special person and they are not doing it for tips - although i would recommend tipping either at the end of the holiday or as you go along. Special staff mention to Ramy and Sheba who were ever smiling. Also a mention to the admin team , cant remember all the names but they regularly came round conducting impromptu "surveys" to make everything was in order.

All in all a lovely place to holiday, as an English guest you will be outnumbered by other nationalities but that can be a good thing as the staff seem to recognise the British visitors.
Just remember this is a family resort so expect entertainment etc to be family based. The resort is kept spotlessly clean with very high standards of hygiene displayed by the staff.

Room Tip: Upgrade to a junior suite rather than a standard room , blocks 5 6 12 13 are very good.
See more room tips
  • Stayed: November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank burndendg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this reviewResponded 28 November 2012

Dear Guests,

Thank you for choosing the Iberotel Makadi Saraya Resort to spend your holiday.

My team and I would also like to thank you for your critical and valued feedback. You have provided us with great motivation in our strive to continuously improve the service we offer.

This recognition directly influences our commitment to further improvements in 2012.

Once again, thank you for your visit to our hotel and for your feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2012

november 19th
just returned from first visit and won,t be the last all staff who will bend over backwards to give that little bit extra and make your holiday they all gave a personal service . loverly beach water crystal clear, no fight for sun beds. water park 5 mins by free shuttle every 15 mins no charge with all inclusive plan

  • Stayed: November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Christopher V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this reviewResponded 21 November 2012

Dear Guests,

Thank you for choosing the Iberotel Makadi Saraya Resort to spend your holiday.

My team and I would also like to thank you for your critical and valued feedback. You have provided us with great motivation in our strive to continuously improve the service we offer.

This recognition directly influences our commitment to further improvements in 2012.

Once again, thank you for your visit to our hotel and for your feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2012

Had a great 7 days at Saraya. To be honest 1 week was not enough time. This resort really has it all, Great Beach, Great Hotel and Wow what a fantasic waterpark. The whole resort is so chilled out.
Makadi Bay is a Fantasic purpose build resort which has about a dozen hotels built around
a fab beach with good swimming/ snokeling, and on the outskirts of the resort a golf course and waterpark.
Makadi Saraya was a great hotel. Good food, good pools excellent service from all staff thoughout the hotel. They really are a credit to the hotel. Particular mention to Joe who does all the fitness workouts and the waiters in the sunflower restuarant who provide excellent service with a smile. i cannot think of a single thing to moan about. The food was very good and varied, there was no problem getting a sunbed anywhere, the beach restaurant was excellent and the service 1st class. The rooms are huge and the weather in October is superb.
30-32C although be warned it does get dark early in late October, The sun was setting at 4.30pm. Would not hesitate to come back or recommend to anyone. We will be back to Makadi Bay. Thankyou to everyone at Saraya and Makadi Bay in general for a great weeks holiday

  • Stayed: October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank familyfun52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this reviewResponded 17 November 2012

Dear Guests,

Thank you for choosing the Iberotel Makadi Saraya Resort to spend your holiday.

My team and I would also like to thank you for your critical and valued feedback. You have provided us with great motivation in our strive to continuously improve the service we offer.

This recognition directly influences our commitment to further improvements in 2012.

Once again, thank you for your visit to our hotel and for your feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Makadi Bay
0.6 mi away
SUNRISE Select Royal Makadi Resort
0.6 mi away
Steigenberger Makadi Hotel
Steigenberger Makadi Hotel
#1 of 30 in Makadi Bay
952 reviews
0.3 mi away
Iberotel Makadi Beach
Iberotel Makadi Beach
#4 of 30 in Makadi Bay
1,393 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Jaz Makadi Oasis Resort and Club
3.0 mi away
Baron Palace Sahl Hasheesh
6.3 mi away
The Oberoi Sahl Hasheesh
The Oberoi Sahl Hasheesh
#3 of 222 in Hurghada
1,392 reviews
Show Prices
Show Prices
Show Prices

Been to Jaz Makadi Saraya Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Jaz Makadi Saraya Resort

Address: Safaga Road | Madinat Makadi, Makadi Bay, Hurghada, Egypt (Formerly Iberotel Makadi Saraya Resort)
Region: Egypt > Red Sea and Sinai > Hurghada > Makadi Bay
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Makadi Bay
#1 Top resorts Hotel in Makadi Bay
#2 Romantic Hotel in Makadi Bay
#2 Luxury Hotel in Makadi Bay
Price Range: £64 - £191 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jaz Makadi Saraya Resort 5*
Number of rooms: 325
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Odigeo, TripOnline SA, Expedia, Hotels.com, HotelsClick, Evoline ltd and Ebookers so you can book your Jaz Makadi Saraya Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Iberotel Makadi Saraya Hotel Makadi Bay
Iberotel Makadi Saraya Bay

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing