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“A fab friendly welcoming resort”

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Jaz Makadi Saraya Resort
Ranked #5 of 30 Hotels in Makadi Bay
Certificate of Excellence
Stoke-on-Trent, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“A fab friendly welcoming resort”
Reviewed 14 January 2013

After reading some of the reviews we were a bit apprehensive. But we needn't of worried, the resort was amazing. The staff couldn't do enough to help, the food was lovely, the water park was out of this world. We stayed from 29th Oct for 1 week, the weather was gorgeous.
Everyone we spoke to prior to our holiday warned us about stomach upsets, but we were all fine, even our children aged 8, 5 and our baby who was on solids too.
The only thing we would suggest is to request a ground floor room if you are taking a buggy as although the complex is only 3 floors there are no lifts.
Make sure you visit the water park, which is a mini bus ride away (free of course) There are 3 separate areas for children, one for incy wincy ones, another for toddlers, and one for older children. And as for the grown up area.....amazing. Make sure you take your towels with you.
A short walk to the beach was well worth it, take some goggles, or mask and snorkel to really enjoy the marine life.
Will defo be returning.

  • Stayed October 2012, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
6 Thank Mags B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this review, 15 January 2013
Dear Guests,

Happy new year 2013 & Thank you for choosing the Iberotel Makadi Saraya Resort to spend your holiday.
My team and I would also like to thank you for your valued feedback. You have provided us with great motivation in our strive to continuously improve the service we offer.

This recognition directly influences our commitment to further improvements in 2013.

Once again, thank you for your visit to our hotel and for your feedback
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,758 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (209)
Date | Rating
  • Arabic first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hungarian first
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English first
Trondheim, Norway
1 review
Reviewed 9 January 2013

Our stay at Saraya was amazing!
We just came home from Egypt and celebrated New Years Eve there. It was the best New Years' of my life and everything was so nice.
The animation team were so good and made each day interesting and fun. We had all inclusive and the food was so good, I always found something I liked to eat.
I couldn't been more pleased with our vacation and I'll be back very soon!
Thank you for a fantastic vacation!

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank madelenestene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this review, 10 January 2013
Dear Guests,

Happy new year 2013 & Thank you for choosing the Iberotel Makadi Saraya Resort to spend your holiday.
My team and I would also like to thank you for your valued feedback. You have provided us with great motivation in our strive to continuously improve the service we offer.
This recognition directly influences our commitment to further improvements in 2013.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Forest of Dean, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 January 2013

A late booking with Hays travel (again !) - no problems via BHX - First Choice.
Excellent service clean room pool view green gardens fine food no reason to go
outside the resort.
Julie and Ray - from the Royal Forest Of Dean. at hotel 26-11-12 to 03-12-12
28C to 30C for all 7 days.

Room Tip: ask for one away from bars and resturants - maybe by the smaller pool....
See more room tips
  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pegthedog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this review, 10 January 2013
Dear Guests,

Happy new year 2013 & Thank you for choosing the Iberotel Makadi Saraya Resort to spend your holiday. My team and I would also like to thank you for your valued feedback. You have provided us with great motivation in our strive to continuously improve the service we offer.
This recognition directly influences our commitment to further improvements in 2013.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
uk
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 6 January 2013

Stayed as a couple at the Saraya from 16th to 23rd Nov on a last minute booking and had a fantastic holiday. The main reason being the staff! The Management, the waiters, the bar staff, the animation team, the room boys....every member of staff we encountered on this holiday could not do enough to make our stay welcome and we were treated like royalty. The staff & the service they gave make this a very special hotel and really made our holiday. The weather was perfect, 28 degrees and sunny every day, the evenings were nice too, about 19. We spent the first 2 days on the Saraya part of beach which there was a small couple of minutes walk to as the hotel isn't beachfront. There is a beach bar providing drinks and lunch and plenty of sunbeds with shade plus a reef straight ahead for snorkelling. We then spent the rest of the holiday chilled out round by the pool enjoying the Swiss Pop radio station playing excellent music. A very special thank you to Zidan for all the chocolate milkshakes he brought over to us! They were the best! The animation team were really nice and friendly and great fun especially Joe and we would love to return to see them all again. We especially enjoyed the Cocktail bar in the evenings with live guitar music and again the staff were very friendly & attentive. We also had a fantastic meal at the Asian restaurant & the staff were excellent and looked after us extremely well, especially Mohammed, thank you very much. The hotel was spotless, our room was huge and had everything we needed, the small pool was heated & very easy to get into and we enjoyed free entry to the nearby waterpark. Overall this hotel is excellent because of the amazing staff. Thank you very much to every single member of staff for making our holiday a great one. We will definitely return!

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thommy33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this review, 7 January 2013
Dear Guests,
Happy new year 2013 & Thank you for choosing the Iberotel Makadi Saraya Resort to spend your holiday. My team and I would also like to thank you for your critical and valued feedback. You have provided us with great motivation in our strive to continuously improve the service we offer.
This recognition directly influences our commitment to further improvements in 2013.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 January 2013

My son aged 8 and I went on holiday to Egypt, we have never been before and we had a fantastic time at this hotel due to the excellent service, clean room and great children activities. we were there 18th to 25th of December and the Christmas celebrations were something special. The only thing missing was cheap internet but we actually enjoyed that too; i.e. not being connected for a week, as it gave us the chance to play table tennis, swim, read, etc. and fully relax.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Malin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this review, 3 January 2013
Dear Guests,
Happy new year 2013 & Thank you for choosing the Iberotel Makadi Saraya Resort to spend your holiday. My team and I would also like to thank you for your critical and valued feedback. You have provided us with great motivation in our strive to continuously improve the service we offer.
This recognition directly influences our commitment to further improvements in 2013.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 January 2013

This was our first time visiting Hurghada, we wanted a holiday that had good, sunny weather during the winter and also a hotel that would meet our expectations. When we arrived at the hotel everyone was very welcoming and the atmosphere in the hotel was so relaxed and calm. The staff were all so friendly and would go that extra mile to make you feel at home and comfortable, it was just amazing. The hotel was absolutely great for families as they had an events organiser team which would set up events and games which were fun for all the family, such as water polo, volleyball, shows, dance classes. Also the resort had its own water park that was about a 2 minute drive from the hotel itself, so you would get a shuttle bus to and back from the water park, and that was just great for the whole family. As for the weather it was very good keeping in mind it was winter, during the day it would reach temperatures of about 25 - 30 degrees and in the evening it would cool down to about 15 - 20 degrees. So overall I would say the hotel ticked all the boxes to what a hotel should have.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Preety M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this review, 2 January 2013
Dear Guests,
Happy new year 2013
Thank you for choosing the Iberotel Makadi Saraya Resort to spend your holiday.

My team and I would also like to thank you for your critical and valued feedback. You have provided us with great motivation in our strive to continuously improve the service we offer.

This recognition directly influences our commitment to further improvements in 2013.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brovary, Ukraine
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 December 2012

Stayed from the 16th-30th November and as usual the holiday was perfect. Being our 4th holiday at the Saraya, we knew what to expect. We celebrated our 4th wedding anniversary (unbeknown to the staff) in "Makai Tukai Asian" restaurant and was given more than we bargained for. As always the staff were friendly and always there to make the holiday better, many of the staff know us and we know them, but they treated us no different the first time we went there. We ate in "Al Nakhil" and the food was exceptional. Mohammed (with the Eddie Murphy smile) and Mustafa looked after us and there was always a drink on the table waiting for us when we walked in. One evening Mustafa covered our table with petals, which made my wife and I both smile. The management are always friendly and welcoming. We had our returning guests evening with Klaus and as usual enjoyed it immensely. We didn't go on any excursions arranged by First Choice, but we went fishing with Tiger Marine and what a fantastic day that was, it deserves it's own review. Most days we relaxed on the beach, but occasionally we sat by the pool. We had a Junior suite, which was unexpected, but we asked for and got the location we wanted. I can go on all day about this hotel. I would highly recommend it to anyone.

Room Tip: Rooms by the small pool are quieter.
See more room tips
  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lee B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this review, 15 December 2012
Dear Guests,

Thank you for choosing the Iberotel Makadi Saraya Resort to celebrate your wedding anniversary & to spend your holiday.

My team and I would also like to thank you for your critical and valued feedback. You have provided us with great motivation in our strive to continuously improve the service we offer.

This recognition directly influences our commitment to further improvements in 2012.

Once again, thank you for your visit to our hotel and for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jaz Makadi Saraya Resort

Property: Jaz Makadi Saraya Resort
Address: Safaga Road | Madinat Makadi, Makadi Bay, Hurghada, Egypt (Formerly Iberotel Makadi Saraya Resort)
Region: Egypt > Red Sea and Sinai > Hurghada > Makadi Bay
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Makadi Bay
#2 Romantic Hotel in Makadi Bay
#3 Top resorts Hotel in Makadi Bay
#5 Luxury Hotel in Makadi Bay
Price Range (Based on Average Rates): £
Hotel Class:5 star — Jaz Makadi Saraya Resort 5*
Number of rooms: 325
Reservation Options:
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Also Known As:
Iberotel Makadi Saraya Hotel Makadi Bay
Iberotel Makadi Saraya Bay

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