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“Most relaxing holiday”

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Jaz Makadi Saraya Resort
Ranked #1 of 30 Hotels in Makadi Bay
Certificate of Excellence
Reviewed 2 September 2013

Visited this hotel for 2 weeks from 26th Jul-9th Aug with my partner and boy, aged 7 and found it a great place for us. We chose Egypt for value and this hotel especially for the inclusive waterpark, and at the time of booking had received very few negative comments. Having read some of them since coming back I feel some are not fully warranted. Shuttle Bus: On our first day we wanted to go to the waterpark and turned up at the bus stop for the first bus. We were waiting approx 10-15 mins while the queue got bigger and we got hotter. We started to worry that this was the norm for the waterpark and worred how busy it would be once we got there having been to Spain & Turkey where we couldnt find a sunbed never mind one in the shade if you arrived late. The mini bus turned up and yes there was a free for all to get on but it is unfair to accuse all germans of queue jumping, there was a german family of 6 who were first in the queue and they also got upset when other germans tried to jump the queue when we all realised we wouldnt all get on this small bus. But wiith good use of the elbows we managed to 'hold back' the biggest culprit until the german family got on, and then we got onboard. The german family kept thanking us for helping them get on the bus together. However, there was no need for this panic as once we got there we more or less had the water park to ourselves. From then on we got a later bus and avoided the initial rush, and they do run every 10-15mins and will wait for you. Food: As the week progressed, we did find our appetite reduced, but there was always something we found to eat, my partiner would have liked to see more seafood (fish stews dont count) (-:. whereas i was quite happy with the vegetarian option if i didnt 'like the look' of the meat dishes. The continental breakfast selection was the most extensive i have seen from other hotels. We enjoyed breakfast and lunch more than the dinner selection. We used the Grill a la carte, and i thoroughly enjoyed my steak, and my partner enjoyed his seafood kebab, but would have liked more of it. Room: we didnt make any requests before arrival and was provided with a top floor room over looking the quiet pool, which seems to be the favourite location. The rooms are spacious and more than adequate, we made the mistake of having the air con too low in the first few days and i got a chill, once we increased the temp overnight to 22 deg we found this comfortable. The free WIFI was more than enough for our use, but had to go on the balcony to get it, but no problem in reception or at the entertainment area. Entertainment: the evening entertainment is the only criticism, but to be honest, i find all hotel entertainment pretty poor so no reflection on this particular hotel. Our boy went to the kids club and thoroughly enjoyed his time, sometimes he was the only english boy, but this did not matter as kids seem to just get on together and the staff could speak english, and they all receive a certificate at the kids disco in the evening. Which is great for the kids & parents involved but can see how it would be tedious for others to endure. The manager invited us all to the egyptian restaurant during the first week, where he dined with us and we could ask him anything, he stayed eating & drinking until the last guest left. We enjoyed the weather, the warm, clean, clear sea, the snorkelling which was fantastic to have just off the beach. We did do a boat trip which cost us £104 for the 3 of us plus meals and equipment, we swam with the dolphins in the sea and had plenty of time to 'browse' the corals at our own pace. We bought the dvd for £25 which had us all in it, including my partner diving off the top of the boat and our boy jumping from the side, we thought the whole experience was worth the money. The staff on the boat were great and made sure we were comfortable with the whole experience. Overall, we enjoyed the quiet relaxed atmosphere, loads of sunbeds, both at the pools and the waterpark, no queues for the slides, which if anyone has been to the waterparks in Spain & Turkey can testify a minimum of 20_30mins queue for the popular slides - if your lucky, but usually longer. We didnt venture into town, partly due to the heat but more so that we didnt want to drag our boy around shops either so elected to stay on the resort for the 2 weeks. Went home feeling relaxed and chilled. Assuming the troubles in Egypt get resolved, I can this resort getting more and more commercialised, particularly around the water park area.

Room Tip: Block 12 & 13 is a good location for the buffet restaurant and quiet.
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  • Stayed: July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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2  Thank Agnes L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this reviewResponded 1 October 2013

Dear Guests,

My team and I would like to thank you for your critical and motivating comments received in TripAdvisor which had a great positive influence for us to work harder and to continuously improve the service we are offering to you.

We are very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.

It is our pleasure to forward your kind words to the entire team of our hotel.

Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, Holiday Check Award 2006-2010, Green Star Hotel Award and Tripadvisor Best Family Resort. We understand this recognition as a commitment to further improve our services in 2013.

Thank you, once again, for your visit to our hotel, and for your feedback.

We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,
Klaus Reinwand
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 2 September 2013

Although we did not stay in the hotel we did go to the Water Park which was excellent according to our children. Its brand new clean and has something for everyone. Due to the current political situation it was pretty empty which was good for us. We paid for a family ticket which was better value than the Tour operator trip which went on a day when we were already busy. However, we did have to make our own way there which was pretty easy as we caught the free bus there and back. then walked along the beach back to our hotel. It says no hotel towels? although people had them. We hired them which was free with a fully refundable deposit so take some cash.

I would also recommend you take beach shoes as the floor were extremely hot and slippery in places they also let people on to the slides with the soft beach shoes.

The food was included in our ticket price as with the all inclusive hotel guests and consisted of Pizza, burgers, hotdogs and pasta plus ice cream, cakes, soft drinks and tea and coffee etc. all ok it is what it is.

We also tried the Aqua park at the TIA Heights Don't go there!!! very crowded looked old and tatty on the outside. Plus $35 for adults and $20 per child so very expensive.

Free bus to and from the park was excellent. Stops outside a lot of the hotels and Souk Makadi at the Saraya Resort. Nice clean shopping eating and drinking area. Usual tourist shops. Nice change if you can't find what you need in your own hotel. drinks a bit pricy for outside visitors.

Would def visit the Water Park again

  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
1  Thank louella4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2013

Visited this hotel August 9th for two weeks. On landing we were told it was 34 C outside great after all it was 8.30 in the evening. The journey to the hotel took about 30 mins. We were welcomed by the staff at reception sat in the lobby bar given drinks while they sorted our rooms out. we were taken to our rooms swiftly our cases followed. I had emailed the hotel and asked for a room by the quiet pool on the advice of trip advisor. We got our wish room looking over the quiet pool. room was adequate for what we wanted, clean two single beds pushed together (pushed apart when we fell out LOL) the child beds are buy the balcony door they are like a settee bed. they have a curtain to divide them up. The rooms were cleaned every day your cleaner will make himself known to you. We had a towel decoration every day never the same. on the last day we had a crocodile the size of the two beds. Breakfast is a bit boring but plenty there lots of fruit cereals the usual egg station. Please note you will not get bacon or sausage. plenty of tea and coffee. We used the quiet pool, quiet being no music or games children are in this pool. We found this to be the best for us as we made lots of English friends round there. The pool bar had everything you would want drinks and rolls for a snack. Mohammed worked very hard all day keeping you topped up with drinks. We did go to the other pool its just more busy. you could go for lunch in the restaurant if you want we didn't bother. Evening restaurant's you can help yourself to all kinds of different foods lots of salad and loads of pastries. Their are 4 à la cartes Grille Egyptian, Chinese, Italian. These restaurant's you get a waiter to serve you. we tried the Italian first because my wife and son wanted pizza. they got pizza made in the clay oven outside. they said it was tasteless seen better at Tesco. I chose lamb but when it come it looked nice but it was more like a starter. So I left hungry. We then tried the grille Steak cooked to order. This was well worth it you need to order some extras to fill you plate. It was that nice we went back 3 times. Worth a visit. We tried the Egyptian next just as good had mixed grill with vegies and bread made by the woman outside another good meal. Did not try the Chinese as my wife does not eat it.
One bad point is the entertainment it was poor the team did try but they is only so much dancing you can watch. It lacked ENTERAINMENT never see any. One night a week everyone went to another hotel for some games but you had to pay for your drinks !!!! Did not go. The entertainment repeats its self every week so by the second week you have seen it all. When this area gets busy the bars struggle to keep up run out of glasses often. I don't mind drinking out of plastic glasses by the pool they is a reason for it, but I don't want to drink out of the at night. We went to the lobby bar where the drinks are always in glasses and the bar staff were very friendly. Overall an enjoyable holiday. Just another note we met some great people there you know who you are. Water Park it well worth a visit.

  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank CoventryCovlad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this reviewResponded 1 October 2013

Dear Guests,

My team and I would also like to thank you for your critical and valued feedback. We are extremely committed to deliver the perfect holiday experience for each and every guest.

We welcome any suggestions for improving and developing our service.

We are very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.

Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, Holiday Check Award 2006-2010, Green Star Hotel Award and Tripadvisor Best Family Resort. We understand this recognition as a commitment to further improve our services in 2013.

Thank you, once again, for your visit to our hotel, and for your feedback.

We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,
Klaus Reinwand
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2013

Just back from our fantastic holiday in saraya 2nd time in the row where service and staff friendliness are on the top agenda.
Had room 1327 facing second pool next to restaurant try to book that side of the resort if you got kids.
What makes this hotel unique is staff are incredibly caring and child friendly with a very good sea side position and aqua park all inclusive a very good alternative to all.

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank donato s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this reviewResponded 28 August 2013

Dear Guests,

My team and I would like to thank you for your critical and motivating comments received in TripAdvisor which had a great positive influence for us to work harder and to continuously improve the service we are offering to you.

We are very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.

It is our pleasure to forward your kind words to the entire team of our hotel.

Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, Holiday Check Award 2006-2010, Green Star Hotel Award and Tripadvisor Best Family Resort. We understand this recognition as a commitment to further improve our services in 2013.

Thank you, once again, for your visit to our hotel, and for your feedback.

We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,
Klaus Reinwand
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2013

What a fantastic holiday. We arrived on the 5th August for 2 weeks with our 9 year old daughter. Very impressed with the friendly staff upon arrival, special mention for Mustafah in the lobby bar who immediately made us all feel really welcome!
Delighted with our family room and our cleaner Hassan he kept our room really clean and was excellent with the towel designs he made every day, our daughter absolutely loved them, he was also very polite and friendly and couldn't do enough for us. Room was spacious had a great view from the balcony of the (quiet side) pool brilliant waking up every day and seeing a cloudless sky!!
Staff in the resturants couldn't do enough for you always making sure you had everything you needed, food was lovely and plenty of it. Beware it's not all catered for the English but it wouldn't be would it seen as you are in Egypt and different nationalities will be catered for too. This suited us as we like to try different things.
We stayed on the quiet side of the pool, although the other side looked good too our daughter made friends with some English children and they all preferred to be on the quiet side, again this suited us and both Mohammeds at the pool bar were very friendly and made us feel very welcome.
There are plenty of trips to do we went on a couple one was snorkelling my daughter did this with her dad they both had a great time and saw some beautiful and amazing fish, my daughter particularly loved this. We also went on a glass bottom boat for all you out there that are like me and don't like going in the sea. That was fantastic looking at the coral and the brilliant fish swimming around it I would definitely recommend that!
The water park was something else, really good, this water park has something for every age. Slides for the daredevils among us slides for the more timid and slides for the very young. Out door food area for the hour the water park shuts down burgers were great as was the spaghetti!
We loved going there, the only concern for the more polite or even timid person among us is the queuing for the bus that takes you there. Now this will surprise you because this never happens in England, there are some people that push infront of the queue and just don't care if they leave you standing there looking like a lemon. There are 2 things you can do about this only 1 effective. You can come home and whinge and whine about it on trip advisor or you can shout at the top of your voice when you see this is about to happen "there is a queue and you, are pushing in" they soon back off !!!
Overall an excellent holiday and would highly recommend it. Room 1384.

  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Gaynor M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this reviewResponded 28 August 2013

Dear Guests,

My team and I would like to thank you for your critical and motivating comments received in TripAdvisor which had a great positive influence for us to work harder and to continuously improve the service we are offering to you.

We are very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.

It is our pleasure to forward your kind words to the entire team of our hotel.

Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, Holiday Check Award 2006-2010, Green Star Hotel Award and Tripadvisor Best Family Resort. We understand this recognition as a commitment to further improve our services in 2013.

Thank you, once again, for your visit to our hotel, and for your feedback.

We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,
Klaus Reinwand
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2013

Just returned from a 12 day holiday at this hotel which overall was very good with just a couple of negatives. There are 5 of us in our family and we had to book two rooms as it was cheaper than booking a family suite!! The week before we went I emailed the hotel to ask if the rooms could be as close together as possible and sure enough on arrival we were given rooms a few doors from each other and right by the Quiet pool which was lovely.

The buffet food was pretty poor, I found myself wandering round and round with an empty plate trying to find something I liked!!! However, you can use the a la carte restaurants in the evenings, and the pool bar and beach bar are quite nice so you only need use the buffet restaurant for breakfast. All the serving staff and waiters however are lovely and friendly.

Our rooms were cleaned daily and again the cleaners were very polite and friendly and left lovely 'towel art' in our rooms every day.

The Splash Park was good fun, loads of slides, lots of sunbeds for those who don't want to partake and the food was ok. The only problem was the minibus there and back, the Germans just push in and it is a bit of a free for all when the bus arrives so be ready!! Oh and could have done without the blaring 'euro-trash' music too!!

The beach is lovely, again lots of sunbeds, beach bar and waiters coming round with drinks. The friendly camel was a plus and my daughters enjoyed a ride up and down the beach.

The haggling did get on my nerves a bit - I am sure if the hotel management told the shop owners in the complex to use fixed prices they would sell a lot more. Also, if you go on the glass bottom boat ride be prepared to be videoed and photographed whilst on it and then for them to try and flog them to you on the way home!!

If you get a tummy bug, please DO NOT go to the doctor on site. My son came down with one and the doctor tried to tell us he was very ill and needed an injection that would cost 120 euros. We walked out and went to the pharmacy round the corner and bought him over the counter medicine which cost us about £12 and he was fine. Luckily, my son is 15 and could tell us he just had a gippy tummy but if you had a younger child you might be worried in to paying for it!!

It was my husband's birthday whilst we were away which I mentioned to the hotel staff and when we got back to our room they had decorated the bed with flower petals saying 'Happy Birthday' and had made the towels into a birthday cake!! They also left him a birthday card and gave us a cake after the meal in the evening which was lovely.

Overall we did have a lovely holiday. The weather was perfect, and we had a fun and relaxing time.

Room Tip: Rooms by the quiet pool are ideal especially if you have young children as you are away from the ent...
See more room tips
  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Lynne240805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this reviewResponded 1 October 2013

Dear Guest,

Thank you for choosing Iberotel Makadi Saraya Resort to spend your holiday.

My team and I would also like to thank you for your critical and valued feedback.

All of the above comments mentioned by you will be taken into consideration as
we are extremely committed to deliver the perfect holiday experience for each and every guest.

We are also very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.


Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, Holiday Check Award 2006-2010, Green Star Hotel Award and Tripadvisor Best Family Resort. We understand this recognition as a commitment to further improve our services in 2013.

Thank you, once again, for your visit to our hotel, and for your feedback.

We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,
Klaus Reinwand
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2013

We stayed for 2 weeks from Aug 5th 2013 with 2 children - 11 & 17. Upon arrival at the hotel we were very impressed with how big the complex was & the facilities it had. Our room was 4207 overlooking the main pool. Rooms were spacious, staff very friendly & couldn't do enough for you, always asking you if you were ok & having a good holiday.. Variety of food at the Sunflower restaurant was good but the quality not so, the meat from the carvery was always very fatty! However there was lot's more dishes to choose from & you could go to the A La Carte restaurants. We went to the Italian twice, the Grill, Chinese & Asian and enjoyed every one, but if you want a fry up then don't go, no bacon, sausages, etc.
The Beach was a short 5 minute walk from the complex and was amazing, loads of sun loungers to choose from, as much as you could eat and drink, including freshly made Pizza's & the snorkelling on the coral reef & fish were amazing.
The Pools were clean and again plenty of sun loungers, no need to get up at 6.00am, you could still get beds at 10.00am. Music played and games around the pool from 10.00am to 5pm.
At night there weren't enough tables and chairs for the entertainment, you had to get there by 8.00pm to have any chance of a seat, however there were other bars dotted round the complex you could go to for a quiet drink and game of cards. The water park was good but you had to carry the big floats yourself up a hill then some stairs, quite difficult in 40 degree heat, I think they should build a conveyor belt to take them up. It was good though but the food we found was average at best. (but be warned the floor is red hot, best if you wear swim shoes).
Overall- Very clean complex, kind, friendly & helpful staff, activities day & night, free sunbeds at hotel, & beach, 2 bottles of water in room every day, Room cleaned with fresh towels everyday.. Very relaxing enjoyable holiday with not a cloud in sight:)
Sharples family.

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Julie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this reviewResponded 28 August 2013

Dear Guests,

My team and I would like to thank you for your critical and motivating comments received in TripAdvisor which had a great positive influence for us to work harder and to continuously improve the service we are offering to you.

We are extremely committed to deliver the perfect holiday experience for each and every guest.

We are very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.

It is our pleasure to forward your kind words to the entire team of our hotel.

Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, Holiday Check Award 2006-2010, Green Star Hotel Award and Tripadvisor Best Family Resort. We understand this recognition as a commitment to further improve our services in 2013.

Thank you, once again, for your visit to our hotel, and for your feedback.

We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,
Klaus Reinwand
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jaz Makadi Saraya Resort

Address: Safaga Road | Madinat Makadi, Makadi Bay, Hurghada, Egypt (Formerly Iberotel Makadi Saraya Resort)
Phone Number:
Region: Egypt > Red Sea and Sinai > Hurghada > Makadi Bay
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Makadi Bay
#1 Family Hotel in Makadi Bay
#1 Top resorts Hotel in Makadi Bay
#2 Romantic Hotel in Makadi Bay
Price Range: £57 - £143 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jaz Makadi Saraya Resort 5*
Number of rooms: 325
Reservation Options:
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Also Known As:
Iberotel Makadi Saraya Hotel Makadi Bay
Iberotel Makadi Saraya Bay

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