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“A high quality family resort”

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Jaz Makadi Saraya Resort
Ranked #5 of 29 Hotels in Makadi Bay
Certificate of Excellence
Turku, Finland
Level Contributor
195 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“A high quality family resort”
4 of 5 bubbles Reviewed 22 September 2013

The Makadi Saraya Suites is a huge complex built in the desert consisting of several buildings surrounding 2 large pool areas. The beach is just a short walk away (approximately 700 m). We stayed in a spacious family apartment with 3 rooms and a small kitchen. The service was excellent and didn't leave anything further to wish. The resort was very well maintained and clean.

All inclusive is almost a must in a place like this. The food was good but after a week you are already longing for something else. Even though there is a new theme every night (Pharaos dinner, Italian, Sea food etc) this is in fact only visible in the decoration of the dining room and the dresses of the waiters.

The water park is a short drive away and free shuttle service is provided. There is no entrance fee to the water park for resort guests and the all inclusive package includes also refreshments at the water park. Well organised snorkelling tours are offered for reasonable prices.

This place is a good option if you just want to lay back and enjoy the burning sun but don't expect to learn anything about Egypt.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Henrik W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this review, 25 September 2013
Dear Guests,

My team and I would like to thank you for your critical and motivating comments received in TripAdvisor which had a great positive influence for us to work harder and to continuously improve the service we are offering to you.

We are very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.

It is our pleasure to forward your kind words to the entire team of our hotel.

Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, Holiday Check Award 2006-2010, Green Star Hotel Award and Tripadvisor Best Family Resort. We understand this recognition as a commitment to further improve our services in 2013.

Thank you, once again, for your visit to our hotel, and for your feedback.

We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,
Klaus Reinwand
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,672 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (203)
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Cairo
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 22 September 2013

Its my third time to madinat makadi, this time we chose to stay at makadi saraya.. I was travelling with my whole family and we did really enjoy our staying there.. specially the kids enjoyed the aqua park alot, the covered kids pool , the kids club and mini disco (special thanks to Sandra and Magic)
- the food was so delicious
- the staff were friendly
- the pools were clean
everything was just perfect to have a good time

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mona R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this review, 25 September 2013
Dear Guests,

My team and I would like to thank you for your critical and motivating comments received in TripAdvisor which had a great positive influence for us to work harder and to continuously improve the service we are offering to you.

We are very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.

It is our pleasure to forward your kind words to the entire team of our hotel.

Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, Holiday Check Award 2006-2010, Green Star Hotel Award and Tripadvisor Best Family Resort. We understand this recognition as a commitment to further improve our services in 2013.

Thank you, once again, for your visit to our hotel, and for your feedback.

We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,
Klaus Reinwand
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Faversham, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 17 September 2013

By the time this review goes live I expect things in the political arena would have changed but before I review the hotel I just want to assure anyone concerned about travelling to the Hurghada area that they shouldn't worry. Egypt's tourism has been hit hard as you can imagine. This really has been a knee jerk reaction and has of course had a knock-on effect on Egyptians trying to make a living. We experienced no issues, and some would have you believe the press have somewhat exaggerated what is happening in Egypt.

Anyway, I'm no political animal so on to my review of the hotel:
In a word, perfect. This is our second trip to the Makadi Saraya having first visited in 2009. We spent a week here in September and the service, friendliness and attention we received hasn't changed at all. The staff are lovely and can't do enough for you. Of course things were slightly different as a few countries had stopped their people travelling to Egypt so the hotel was incredibly quiet. In fact there were only a few British and a couple of Ukranians when we were there. This was great for us as we like things quiet but not so good for the hotel. I did hear some Brits complaining that their second week "wasn't as good service as the first week". Clearly these fools had no consideration for the fact that the hotel had to lay staff off due to lack of guests. Thus some staff had lost their jobs. It's really no hassle to walk 5 yards to the bar to get your own drink!

The food (breakfast, lunch and dinner) was good and plentiful in the Sunflower restaurant which is the usual serve yourself buffet type fare. On this trip we were allowed to use the al-a-carte restaurants with no extra charge. The food was good here too, but each time we used these restaurants there seemed to be a great deal of confusion re our orders, be they drink or food. Order red wine, you get white, I ordered the apple crumble and got a chocolate cake. On querying this the waiter insisted it was indeed "apple crumble". Silly problems you just have to laugh at but these in no way diminished our positive experience.

The animation team were, to be honest, bloody awful :-) There was a kids "mini-disco" before the normal entertainment but reality was there wasn't much in the way of entertainment. Even when there was a guitarist or acrobat (swirling dervish dancer who was excellent) the animation chap couldn't resist shouting at everyone through the mic. Very off putting for the entertainer I would have thought.

We didn't use the water park so we can't comment on this. In fact, when we first arrived in 2009 we were told that was going to be built and we deliberately avoided the hotel as we believed the water park would be within the walls of the Saraya. If you too are unsure about coming to the Saraya you'll be pleased to know it's actually a 5 minute ride away so the holiday was a relaxing as before. If we'd realised this earlier we would have been back years ago.

We spent most of our time on the beach. Due to lack of guests we had our pick of the loungers. The waiter on the beach was great, very attentive but unfortunately I can't recall his name. Apologies to him.

As I have said all staff were very attentive. I won't do shout outs as ALL staff work incredibly hard to ensure you have a great holiday so I won't mention names. There's a tip box in reception with slots you can put money in. These are marked "beach staff", bar staff", "maintenence" etc. I really hope that in reality the box under the lid doesn't have compartments as the lid suggests. I suspect people will put a lot more money in the "bar staff" slot, than they would in the "maintenence" slot. It's important that not just the guest facing staff are recognised in this way.

Thank you to all at the Saraya. We will be back soon, I guarantee it.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RicardoKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this review, 25 September 2013
Dear Guests,

My team and I would like to thank you for your critical and motivating comments received in TripAdvisor which had a great positive influence for us to work harder and to continuously improve the service we are offering to you.

We are very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.

It is our pleasure to forward your kind words to the entire team of our hotel.

Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, Holiday Check Award 2006-2010, Green Star Hotel Award and Tripadvisor Best Family Resort. We understand this recognition as a commitment to further improve our services in 2013.

Thank you, once again, for your visit to our hotel, and for your feedback.

We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,
Klaus Reinwand
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England
Level Contributor
32 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
5 of 5 bubbles Reviewed 14 September 2013 via mobile

Stayed for 2 weeks in Aug this year. The weather for us was perfect, day temperatures was 40+ degrees but there was a lovely breeze and as its quite dry heat we were always comfortable.
We enjoyed the food. The buffet breakfast had lots of choice, I loved the egg station - great start to the day ! Lunch could be eaten at beach restaurant, buffet restaurants, snack menu at activity pool restaurant (incl burgers, hot dogs, pasta, chips etc) and waterpark. As First Choice customers you could eat in the a la carte restaurants as often as you liked (just need to book the day before), we enjoyed the food in all of them, especially the Chinese.
Loved the waterpark adults & children alike - food area good and very clean, definitely need beach shoes as the floor/steps to the slides get very hot!
Overall we loved it here, the hotel wasn't full which suited us perfectly - had the pick of sun beds at any time of day, no queues at the waterpark, no queues for bars, meals etc but enough people that there was good atmosphere in the hotel.
Staff were brilliant, very friendly and helpful, hotel & rooms kept spotless.
Excursions were limited (due to unrest in other parts of Egypt) to boat trips, quad bikes, camel rides etc which was ok for us.
Tip for arrival into Hurghada airport, you need to buy a visa for $15, if you look to your left immediately you arrive into the airport terminal you will see bank cashiers where you can buy your visa for $15 (approx £11), or you will be guided by airport staff to buy visa at 'visa desk' for $18.
This was not out first trip to Egypt but first time to Hurghada area and wouldn't hesitate to recommend the area and especially this hotel to my family and friends.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WilsonWellings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this review, 25 September 2013
Dear Guests,

My team and I would like to thank you for your critical and motivating comments received in TripAdvisor which had a great positive influence for us to work harder and to continuously improve the service we are offering to you.

We are very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.

It is our pleasure to forward your kind words to the entire team of our hotel.

Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, Holiday Check Award 2006-2010, Green Star Hotel Award and Tripadvisor Best Family Resort. We understand this recognition as a commitment to further improve our services in 2013.

Thank you, once again, for your visit to our hotel, and for your feedback.

We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,
Klaus Reinwand
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxford, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 September 2013

Our first time in hugharda and what a holiday.....hotel was brilliant,food was superb,entertainment team were fantastic and just about everything else was just as good.
Every single person in the hotel couldn't do enough for you they made us all feel at ease!!! You don't have to move as everything is brought to you at the pool side and the beach!! How anybody has a bad word to say about this hotel is beyond me...best holiday I've ever had

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Adam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this review, 25 September 2013
Dear Guests,

My team and I would like to thank you for your critical and motivating comments received in TripAdvisor which had a great positive influence for us to work harder and to continuously improve the service we are offering to you.

We are very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.

It is our pleasure to forward your kind words to the entire team of our hotel.

Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, Holiday Check Award 2006-2010, Green Star Hotel Award and Tripadvisor Best Family Resort. We understand this recognition as a commitment to further improve our services in 2013.

Thank you, once again, for your visit to our hotel, and for your feedback.

We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,
Klaus Reinwand
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huddersfield, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 2 September 2013

My Husband, myself and our 9 year old Son stayed at the Saraya Resort for Two weeks from 9th to 23rd of August and we never saw a cloud in the sky!!!!!
We all had a fantastic holiday and were made to feel really welcome by all the staff who are extremely friendly and so hard working, we had a slight problem with our air-conditioning which after reporting the fault was repaired quickly.
Our room over looked the quiet pool at the top of the complex, very spacious with queen size bed and two smaller beds by the patio doors which were separated by curtains, our room boy Mohammed cleaned our room every day, with fresh bedding and clean towels and our son looked forward to returning to the room to see what towel art Mohammed had made, this was a really nice touch.
Breakfast was a very varied selection, fresh fruit, yogurts, cereal, toast, croissants, various fresh breads and cheeses, my Husband especially loved the fresh omelettes.
There were two pools on the complex the quiet pool which just means no music, and the lower pool which was a little busier but the kids loved them both.
The pool bar was great cold drinks or beer and your glass was never empty!!!!!
There are 4 à la cartes The Grille, Egyptian, Chinese and Italian which were all great but require pre-booking at the reception, with a minimum of 24 hrs notice, the two buffet restaurants had a vary varied selection which catered to all tastes .
We went to the amazing water park a few times on the free shuttle, which involved a bit of push and shove as some nationalities do not understand the queuing system (or do they !!!!!) so as soon as the bus turns up just pile on or you will be left standing at the bus stop !!!!!!!
But when you arrive you will not be disappointed there is something for all ages, the floor is really hot in August so take your rubber shoes, the slides are closed from 12.30 until 13.30 for lunch, although you could stop in the pool areas and let the queue’s at the food station go down, here you could get a hot dog or burger, ice-creams, pastries along with various hot and cold drinks quite a good set up really and all looks really new.
A short walk from the hotel to a section of beach which had parasols and loungers, a drinks and food station where we had pizza and pitta bread stuffed with chicken and peppers (very nice) the staff are round all the time asking if you would like more drinks they were fab.
The snorkeling was just breath-taking and this was the highlight of my holiday, you could nearly walk out in parts to reach the different reefs around the bay absolutely fantastic.
Our only negative is the evening entertainment which is like an extension of the kids club and not very entertaining at all, (the kids did take a liking to Shaggy sorry I mean shady!!!! Which did make the adults laugh) even the children were not interested they liked running around and playing hide and seek, however we did not need the entertainment as we met another couple of family's whose company was great and our kids just entertained themselves, you really made our holiday special and you know who you are thank you.

Room Tip: Request a room by the quiet pool.
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank harris2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this review, 25 September 2013
Dear Guests,

My team and I would like to thank you for your critical and motivating comments received in TripAdvisor which had a great positive influence for us to work harder and to continuously improve the service we are offering to you.

We are very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.

It is our pleasure to forward your kind words to the entire team of our hotel.

Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, Holiday Check Award 2006-2010, Green Star Hotel Award and Tripadvisor Best Family Resort. We understand this recognition as a commitment to further improve our services in 2013.

Thank you, once again, for your visit to our hotel, and for your feedback.

We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,
Klaus Reinwand
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sunny south
Level Contributor
135 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed 2 September 2013

This was our second visit to Egypt and we were not disappointed at all,we travelled in a party of 11 with kids of all ages,The hotel was spotless and very clean along with the gardens, we had 4 rooms near the quiet pool, with doors that opened straight onto the pool, it was like paradise , the beach was great and so was the water park.
This was a truly an all inclusive holiday as everywhere you went food and drink was all in the price,all the staff at the hotel were excellent nothing was too much trouble, the barman Mohammed (near the quiet pool) was great! The cleaner (Essem) was spot on,all the restaurants were OK on site plenty of choice.
This is a great location if you do not want the hassle of locals trying to get you to buy things, there are plenty of shops on site but make sure you barter the price down as low as you can as they do start at a high price for goods.
The water park was great for all ages, we went five times, loads of slides for all ages big or small,plenty of food and drink all within the site, we would all go back to this hotel again, do not take any notice of any bad feedback about this hotel as it was great.
Just be aware the Doctor at the hotel does charge extortinate rates.
Fantastic holiday will definately be going again.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rockyontour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this review, 25 September 2013
Dear Guests,

My team and I would like to thank you for your critical and motivating comments received in TripAdvisor which had a great positive influence for us to work harder and to continuously improve the service we are offering to you.

We are very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.

It is our pleasure to forward your kind words to the entire team of our hotel.

Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, Holiday Check Award 2006-2010, Green Star Hotel Award and Tripadvisor Best Family Resort. We understand this recognition as a commitment to further improve our services in 2013.

Thank you, once again, for your visit to our hotel, and for your feedback.

We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,
Klaus Reinwand
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jaz Makadi Saraya Resort

Property: Jaz Makadi Saraya Resort
Address: Safaga Road | Madinat Makadi, Makadi Bay, Hurghada, Egypt (Formerly Iberotel Makadi Saraya Resort)
Region: Egypt > Red Sea and Sinai > Hurghada > Makadi Bay
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Makadi Bay
#2 Romantic Hotel in Makadi Bay
#3 Top resorts Hotel in Makadi Bay
#5 Luxury Hotel in Makadi Bay
Price Range (Based on Average Rates): £
Hotel Class:5 star — Jaz Makadi Saraya Resort 5*
Number of rooms: 325
Reservation Options:
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Also Known As:
Iberotel Makadi Saraya Hotel Makadi Bay
Iberotel Makadi Saraya Bay

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