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Jaz Makadi Saraya Resort
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Reviews (2,603)
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Reviewed 27 September 2013 via mobile

We've just returned from this lovely hotel where the staff are just so lovely, Muhammad in reception was so lovely and always pleased to see us and Muhammad the main head chief was so lovely I've never met a chief who was so excited about his food he would cook anything you wanted. We were a party of 10 and on our last day we requested a chilli for lunch in which he then bought us out all freshly cooked and made us feel like we were the only ones around!! The hotel is so lovely and defiantly has the family feel to it even tho it's not a family run hotel. The water park was amazing and everywhere was so clean. My only grumble about this place which is defiantly not the hotels fault but first choices fault is because of all the problems in Egypt then there were not tourists so there was hardly any guests which ment there was no shops open at all and to go 2 the shopping mall ment an expensive £65 taxi ride! Like I say hotel wonderful but first choice awful.

  • Stayed: September 2013
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2  Thank Jayja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this reviewResponded 1 October 2013

Dear Guests,

My team and I would like to thank you for your critical and motivating comments received in TripAdvisor which had a great positive influence for us to work harder and to continuously improve the service we are offering to you.

We are very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.

It is our pleasure to forward your kind words to the entire team of our hotel.

Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, Holiday Check Award 2006-2010, Green Star Hotel Award and Tripadvisor Best Family Resort. We understand this recognition as a commitment to further improve our services in 2013.

Thank you, once again, for your visit to our hotel, and for your feedback.

We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,
Klaus Reinwand
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2013

I had a lovely holiday. I booked the online all inclusive package for 3 nights. I was upgraded upon arrival to a suite overlooking the pool for free. The staff are just amazing (all of them really). They never cease to smile nor help you whenever they can. It seems they are content and happy with their jobs! it shows!. I had locked myself outside the room one time with the keys inside. The guy responsible for keeping the rooms had to literally jump over the balcony rails to open the room. The food and drinks were plenty and with a marvelous variety of selection. They had bars serving all kinds of drinks, snacks & ice-cream everywhere. The beach is 10 mins away by foot and is very nice. There is also a night show held daily from 8-11 p.m. The check-in and check-out processes were very smooth and informative. I would definitely go back again whenever I'm next in Hurghada.

Room Tip: by the pool and on a higher floor
  • Stayed: September 2013, travelled with family
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Thank Cairodoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this reviewResponded 25 September 2013

Dear Guests,

My team and I would like to thank you for your critical and motivating comments received in TripAdvisor which had a great positive influence for us to work harder and to continuously improve the service we are offering to you.

We are very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.

It is our pleasure to forward your kind words to the entire team of our hotel.

Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, Holiday Check Award 2006-2010, Green Star Hotel Award and Tripadvisor Best Family Resort. We understand this recognition as a commitment to further improve our services in 2013.

Thank you, once again, for your visit to our hotel, and for your feedback.

We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,
Klaus Reinwand
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2013

all i can say that this hotel is wonderful , nothing was not excellent
the food is very delicious, high quality and a lot of varieties , drinks was high quality
the staff are smiley persons , you feel that they want to do anything to make you happy during your stay
from the reception , he do not let you stand for waiting , but you have a sit and he come to you to apply for check in
the chefs are very lovely person , you feel in their talk that they like what they do and hope to see you like it ( it is wonderful thing to eat food cooked by people love to cook it)
the animation was great ,( jay , momo , sandra ,....... we liked all the people there - the bingo play , the mini disco for the kids and night show
we need to thank sandra for the kids club , holly and pretty ( my kids) liked it so so much , it was not just babysitting or a place to leave the kids , it was a place to make new activities like planting , drawing , sand building , my kids will not let me go to any other hotel after that
there was a very huge aqua park which is a perfect one for kids and for adults
the beach was good and you can swim in it
thank you iberotel makadi saraya

  • Stayed: September 2013, travelled with family
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1  Thank Samer T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this reviewResponded 25 September 2013

Dear Guests,

My team and I would like to thank you for your critical and motivating comments received in TripAdvisor which had a great positive influence for us to work harder and to continuously improve the service we are offering to you.

We are very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.

It is our pleasure to forward your kind words to the entire team of our hotel.

Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, Holiday Check Award 2006-2010, Green Star Hotel Award and Tripadvisor Best Family Resort. We understand this recognition as a commitment to further improve our services in 2013.

Thank you, once again, for your visit to our hotel, and for your feedback.

We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,
Klaus Reinwand
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2013

The Makadi Saraya Suites is a huge complex built in the desert consisting of several buildings surrounding 2 large pool areas. The beach is just a short walk away (approximately 700 m). We stayed in a spacious family apartment with 3 rooms and a small kitchen. The service was excellent and didn't leave anything further to wish. The resort was very well maintained and clean.

All inclusive is almost a must in a place like this. The food was good but after a week you are already longing for something else. Even though there is a new theme every night (Pharaos dinner, Italian, Sea food etc) this is in fact only visible in the decoration of the dining room and the dresses of the waiters.

The water park is a short drive away and free shuttle service is provided. There is no entrance fee to the water park for resort guests and the all inclusive package includes also refreshments at the water park. Well organised snorkelling tours are offered for reasonable prices.

This place is a good option if you just want to lay back and enjoy the burning sun but don't expect to learn anything about Egypt.

  • Stayed: July 2013, travelled with family
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Thank Henrik W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this reviewResponded 25 September 2013

Dear Guests,

My team and I would like to thank you for your critical and motivating comments received in TripAdvisor which had a great positive influence for us to work harder and to continuously improve the service we are offering to you.

We are very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.

It is our pleasure to forward your kind words to the entire team of our hotel.

Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, Holiday Check Award 2006-2010, Green Star Hotel Award and Tripadvisor Best Family Resort. We understand this recognition as a commitment to further improve our services in 2013.

Thank you, once again, for your visit to our hotel, and for your feedback.

We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,
Klaus Reinwand
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2013

Its my third time to madinat makadi, this time we chose to stay at makadi saraya.. I was travelling with my whole family and we did really enjoy our staying there.. specially the kids enjoyed the aqua park alot, the covered kids pool , the kids club and mini disco (special thanks to Sandra and Magic)
- the food was so delicious
- the staff were friendly
- the pools were clean
everything was just perfect to have a good time

  • Stayed: September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Mona R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this reviewResponded 25 September 2013

Dear Guests,

My team and I would like to thank you for your critical and motivating comments received in TripAdvisor which had a great positive influence for us to work harder and to continuously improve the service we are offering to you.

We are very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.

It is our pleasure to forward your kind words to the entire team of our hotel.

Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, Holiday Check Award 2006-2010, Green Star Hotel Award and Tripadvisor Best Family Resort. We understand this recognition as a commitment to further improve our services in 2013.

Thank you, once again, for your visit to our hotel, and for your feedback.

We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,
Klaus Reinwand
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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