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“iberotel makadisaraya resort hurghada”

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Jaz Makadi Saraya Resort
Ranked #5 of 30 Hotels in Makadi Bay
Certificate of Excellence
Maidstone, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“iberotel makadisaraya resort hurghada”
Reviewed 15 October 2013

Very enjoyable stay, hotel was very quiet and seemed only about a quarter full due to many westeners being scared off by the troubles in cario etc.
We were upgraded to larger room then we booked which was very good of the hotel.several of the resturants were closed but the ones that were open were very good and the buffet had a good selection each day.
Staff were very friendly and helpful
We emailed the hotel before we went and the gave us 5 free trips to the al a carte resturants (usualy are around £15 per head each trip) Anastasia from guest relations sorted it all out for us-would recomend anyone due to go to email and see if they can get the same freebies.
There are some reviews about other hotels complaining about egyptian guests , there were egyption guests at the saraya but the were well behaved (better then many europeans and russian)
Many egyptian guests arrived as we were leaving and the hotel was beginning to fill up.most egyptian guests seem to only stay for 4 days and seem friendly.
Beach is fantastic , snorkelling the best weve had in all of egypt and weve tried most of the resorts
Reef can be accessed straight from the beach without the need of the getty , lots of fish, further reefs can be swum out to or you can take a pedlo out to get to them, a shortv
walk up the beach gives access to othe reefs too.
Would recomend the area and hotel and would go back

Room Tip: We had a free upgrade, might be worth emailing to ask if an upgrade is available
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank myholdayfun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this review, 31 October 2013
Dear Guests,

My team and I would like to thank you for your critical and motivating comments received in TripAdvisor which had a great positive influence for us to work harder and to continuously improve the service we are offering to you.

We are very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.

It is our pleasure to forward your kind words to the entire team of our hotel.

Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, Holiday Check Award 2006-2010, Green Star Hotel Award and Tripadvisor Best Family Resort. We understand this recognition as a commitment to further improve our services in 2013.

Thank you, once again, for your visit to our hotel, and for your feedback.

We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,
Klaus Reinwand
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Cairo, Egypt
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 September 2013

We stayed as family with little children at Iberotel Makadi Saraya hotel from 13-Sep-2013 for 4 nights .. our stay there was memorable, everything was just perfect.
Starting from our check in .. with a very special thanks to Wessam our host from the reception, he was very kind and expedite our check in procedures .. we really appreciate his kindness and help during our stay there.
The rooms was clean and tidy and perfect for a family ... every day the room service surprises us with a new towel art which my daughters love it very much.
The all inclusive formula was good ... good food quality with reasonable variety every day (you will always find something delicious to eat) ... even the pool side snack was great ... the drinks and juices were at a reasonable quality. Thanks to the chefs and the kitchen staff for taking care of our food during our stay.
The pools was very clean and the Aqua Park was fabulous with a plenty of slides everywhere and for everybody.
A very big thanks to the animation team for the interesting program they arrange every night.
I would like to thank all the hotel staff for making our vacation unforgettable vacation.

Room Tip: If you like a quiet stay have a room looking over Ganzabil pool
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank blackberry279
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this review, 1 October 2013
Dear Guests,

My team and I would like to thank you for your critical and motivating comments received in TripAdvisor which had a great positive influence for us to work harder and to continuously improve the service we are offering to you.

We are very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.

It is our pleasure to forward your kind words to the entire team of our hotel.

Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, Holiday Check Award 2006-2010, Green Star Hotel Award and Tripadvisor Best Family Resort. We understand this recognition as a commitment to further improve our services in 2013.

Thank you, once again, for your visit to our hotel, and for your feedback.

We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,
Klaus Reinwand
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo, Al Qahirah, Egypt
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 September 2013

I've just returned from the best vacation ever,with my husband and two kids , the saraya resort is really the perfect place for a family every thing is at the highest level starting from staff whom were very professional and polite always offering help and trying to makes u comfort and happy.

I booked a superior room and upon check in which was real quick they upgraded me to a suite with mini kitchen it was spacious and spotless with a great oriental simple design.

the restaurants and bars are great the main all inclusive dinner is the sunflower restaurant the food there was incredible very tasty and the chef are always there for u tell u what r the menu for the day and asking if u have any comments and if u want something special for the other day, drinks were varied and very good too and the pool bar and tamerina bar at the looby have so many good drinks and fruit drinks cocktails with good quality not cheap ones like drinks served in other hotels.

pools very clean and the kids pool is covers with a shade to protect the kids from the hot sun , the pool bar offers snacks and ice cream.

the kids club is cool and my kids loved it and had a lovely time there , and the animation team all in all is awesome can't do enough for u and ther is a night show 6 days a aweek .

the aqua park is a must I u get your card to get ur free entry went there twice have slides for every age , it's about 10 min drive with the shuttle bus that comes every half an hour.

thanx iberotel saraya I had a fabulous time and enjoyed every moment would definitely come back ....sd

Room Tip: room away from the shisha bar
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank The-Queen-of-Egypt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this review, 1 October 2013
Dear Guests,

My team and I would like to thank you for your critical and motivating comments received in TripAdvisor which had a great positive influence for us to work harder and to continuously improve the service we are offering to you.

We are very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.

It is our pleasure to forward your kind words to the entire team of our hotel.

Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, Holiday Check Award 2006-2010, Green Star Hotel Award and Tripadvisor Best Family Resort. We understand this recognition as a commitment to further improve our services in 2013.

Thank you, once again, for your visit to our hotel, and for your feedback.

We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,
Klaus Reinwand
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 September 2013 via mobile

We've just returned from this lovely hotel where the staff are just so lovely, Muhammad in reception was so lovely and always pleased to see us and Muhammad the main head chief was so lovely I've never met a chief who was so excited about his food he would cook anything you wanted. We were a party of 10 and on our last day we requested a chilli for lunch in which he then bought us out all freshly cooked and made us feel like we were the only ones around!! The hotel is so lovely and defiantly has the family feel to it even tho it's not a family run hotel. The water park was amazing and everywhere was so clean. My only grumble about this place which is defiantly not the hotels fault but first choices fault is because of all the problems in Egypt then there were not tourists so there was hardly any guests which ment there was no shops open at all and to go 2 the shopping mall ment an expensive £65 taxi ride! Like I say hotel wonderful but first choice awful.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jayja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this review, 1 October 2013
Dear Guests,

My team and I would like to thank you for your critical and motivating comments received in TripAdvisor which had a great positive influence for us to work harder and to continuously improve the service we are offering to you.

We are very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.

It is our pleasure to forward your kind words to the entire team of our hotel.

Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, Holiday Check Award 2006-2010, Green Star Hotel Award and Tripadvisor Best Family Resort. We understand this recognition as a commitment to further improve our services in 2013.

Thank you, once again, for your visit to our hotel, and for your feedback.

We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,
Klaus Reinwand
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo, Egypt
Level 3 Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 24 September 2013

I had a lovely holiday. I booked the online all inclusive package for 3 nights. I was upgraded upon arrival to a suite overlooking the pool for free. The staff are just amazing (all of them really). They never cease to smile nor help you whenever they can. It seems they are content and happy with their jobs! it shows!. I had locked myself outside the room one time with the keys inside. The guy responsible for keeping the rooms had to literally jump over the balcony rails to open the room. The food and drinks were plenty and with a marvelous variety of selection. They had bars serving all kinds of drinks, snacks & ice-cream everywhere. The beach is 10 mins away by foot and is very nice. There is also a night show held daily from 8-11 p.m. The check-in and check-out processes were very smooth and informative. I would definitely go back again whenever I'm next in Hurghada.

Room Tip: by the pool and on a higher floor
See more room tips
  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cairodoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this review, 25 September 2013
Dear Guests,

My team and I would like to thank you for your critical and motivating comments received in TripAdvisor which had a great positive influence for us to work harder and to continuously improve the service we are offering to you.

We are very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.

It is our pleasure to forward your kind words to the entire team of our hotel.

Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, Holiday Check Award 2006-2010, Green Star Hotel Award and Tripadvisor Best Family Resort. We understand this recognition as a commitment to further improve our services in 2013.

Thank you, once again, for your visit to our hotel, and for your feedback.

We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,
Klaus Reinwand
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Giza, Al Jizah, Egypt
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 September 2013

all i can say that this hotel is wonderful , nothing was not excellent
the food is very delicious, high quality and a lot of varieties , drinks was high quality
the staff are smiley persons , you feel that they want to do anything to make you happy during your stay
from the reception , he do not let you stand for waiting , but you have a sit and he come to you to apply for check in
the chefs are very lovely person , you feel in their talk that they like what they do and hope to see you like it ( it is wonderful thing to eat food cooked by people love to cook it)
the animation was great ,( jay , momo , sandra ,....... we liked all the people there - the bingo play , the mini disco for the kids and night show
we need to thank sandra for the kids club , holly and pretty ( my kids) liked it so so much , it was not just babysitting or a place to leave the kids , it was a place to make new activities like planting , drawing , sand building , my kids will not let me go to any other hotel after that
there was a very huge aqua park which is a perfect one for kids and for adults
the beach was good and you can swim in it
thank you iberotel makadi saraya

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Samer T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this review, 25 September 2013
Dear Guests,

My team and I would like to thank you for your critical and motivating comments received in TripAdvisor which had a great positive influence for us to work harder and to continuously improve the service we are offering to you.

We are very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.

It is our pleasure to forward your kind words to the entire team of our hotel.

Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, Holiday Check Award 2006-2010, Green Star Hotel Award and Tripadvisor Best Family Resort. We understand this recognition as a commitment to further improve our services in 2013.

Thank you, once again, for your visit to our hotel, and for your feedback.

We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,
Klaus Reinwand
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Turku, Finland
Level 6 Contributor
217 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 22 September 2013

The Makadi Saraya Suites is a huge complex built in the desert consisting of several buildings surrounding 2 large pool areas. The beach is just a short walk away (approximately 700 m). We stayed in a spacious family apartment with 3 rooms and a small kitchen. The service was excellent and didn't leave anything further to wish. The resort was very well maintained and clean.

All inclusive is almost a must in a place like this. The food was good but after a week you are already longing for something else. Even though there is a new theme every night (Pharaos dinner, Italian, Sea food etc) this is in fact only visible in the decoration of the dining room and the dresses of the waiters.

The water park is a short drive away and free shuttle service is provided. There is no entrance fee to the water park for resort guests and the all inclusive package includes also refreshments at the water park. Well organised snorkelling tours are offered for reasonable prices.

This place is a good option if you just want to lay back and enjoy the burning sun but don't expect to learn anything about Egypt.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Henrik W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this review, 25 September 2013
Dear Guests,

My team and I would like to thank you for your critical and motivating comments received in TripAdvisor which had a great positive influence for us to work harder and to continuously improve the service we are offering to you.

We are very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.

It is our pleasure to forward your kind words to the entire team of our hotel.

Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, Holiday Check Award 2006-2010, Green Star Hotel Award and Tripadvisor Best Family Resort. We understand this recognition as a commitment to further improve our services in 2013.

Thank you, once again, for your visit to our hotel, and for your feedback.

We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,
Klaus Reinwand
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jaz Makadi Saraya Resort

Property: Jaz Makadi Saraya Resort
Address: Safaga Road | Madinat Makadi, Makadi Bay, Hurghada, Egypt (Formerly Iberotel Makadi Saraya Resort)
Region: Egypt > Red Sea and Sinai > Hurghada > Makadi Bay
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Makadi Bay
#2 Romantic Hotel in Makadi Bay
#2 Top resorts Hotel in Makadi Bay
#5 Luxury Hotel in Makadi Bay
Price Range (Based on Average Rates): £
Hotel Class:5 star — Jaz Makadi Saraya Resort 5*
Number of rooms: 325
Reservation Options:
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Also Known As:
Iberotel Makadi Saraya Hotel Makadi Bay
Iberotel Makadi Saraya Bay

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