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“lovely resort and brilliant water park but.......” 3 of 5 bubbles
Review of Jaz Makadi Saraya Resort

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Jaz Makadi Saraya Resort
Ranked #7 of 29 Hotels in Makadi Bay
Certificate of Excellence
London, United Kingdom
1 review
“lovely resort and brilliant water park but.......”
3 of 5 bubbles Reviewed 21 April 2014

Firstly i would like to say the resort and the hotel was really nice and the staff were very accommodating and helpful.
The room was open and spacious for the 3 of us. the first night we had a minor problem with the 2 double beds. My son wouldn't sleep on his own in a unfamiliar place so we pushed the beds together but the gap between the mattress were too big. We made do the first night, but in the morning we mentioned to Ayman (room service) and in minutes he arrived with a king size mattress! We were immediate impressed!
There is just one issue we had and that was the buffet restaurant which we felt catered for the majority (Germans and the Russian holiday makers). There wasn't much in what we Brits would consider 'continental breakfast' and being accompanied by a very fussy child we had to pack a tin of Heinz baked beans!
Don't get me wrong, if you go all inclusive the unlimited access to the 4 restaurants at the resort are very good. La Grill serve good steak. Nino's Italian has a real good menu. We didn't eat at the Sofra Oriental restaurant but were not satisfied with the asian cuisine at Mukai Tukai. It was easy to organize as you had to reserve the night before at the restaurant of your choice.
The El Shisha bar come restaurant organised entertainment pretty much every night where the animators like Shady and co were bubbly and busy keeping us entertained.
We were 30 km away from Hurghada city where we weren't keen on seeing bazaars or markets as this gets really intimidating and have been to so many of them we just wanted to relax.
If your planning to do any excursions and have a family on board then make sure you bring no less than £500 for managing trips. However if you want to plan a fly over cairo trip than costs £199 per adult and around £140 a child.
As we were running on a tight budget we opted to stay on the resort but were saved with a 5 minute bus ride to the Makadi Water Park. It has slides to cater for both adults and children. This was the saving grace as we didn't do enough homework on keeping ourselves entertained on a small budget.
The Hotel barman Moustafa was polite and friendly and joked all the time with our son. the cocktails are typical in serving local whiskies, rum and vodkas and we found the prices for commercial booze pretty much the same we would pay here in England! Plus the only commercial beer they had was Heinken (probably a favorite of the German customers) so not much of variety there.
There are lots to do in terms of excursions, snorkeling and diving along with the the Water park your not looking for anything to do. Again our slight issue was the buffet and another very small but noticeable issue was the affection the resort/staff showed towards the German and Russian customers. By no means am i trying to make a political statement or damage the reputation of this lovely place we felt the British holiday makers did not receive the same vibe that maybe our European counter parts got. Hence maybe reasons why brits stick to Sharm El Sheikh and eastern Europeans prefer Hurghada.
I couldn't help but notice that the London clock was missing at reception where the clocks of Berlin, Moscow and Cairo hanged!!!!!
To conclude, if i would travel back to Egypt then it would be for Sharm El Sheikh, but take nothing away from Hurghada as it really is a nice place!

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Manpreet K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (196)
Date | Rating
  • Arabic first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Swedish first
  • Any
English first
Leeds
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 20 April 2014

Just back from our second visit to the Saraya, how refreshing to see that not only is the place the same high quality holiday resort, but improvements have been made.The staff as per usual were attentive with great customer service skills making our trip both enjoyable and wanting to return. Mustapha in the Lobby Bar entertaining as ever with great help from Mohammed, Kamel at the quiet pool was quality in his service and banter which really made us feel welcome, The two Ahmeds and Ibrahim at the beach bar kept us supplied in our daily trip to the beach which as someone who is not really beach inclined surprised me no end lol. If any Brits want somewhere to go where they will be made totally welcome and looking for somewhere that can provide both top class entertainment and a place to just lay back relax and enjoy no matter what your age then i thoroughly recommend The Makadi Saraya Resort. The managers always take time to meet there clients and to chat about there requirements and if possible they act quickly and without fuss to make your holiday better. The rooms are clean, well kept and quite frankly bigger than anyplace i have been, the towel art is without doubt exceptional, every restaurant the food is well prepared cooked and served with a smile, every bar which there is a few of are well stocked and nothing is too much trouble for the staff. Looking forward to our next visit.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PhilandJinny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this review, 23 April 2014
ear Guests,

My team and I would like to thank you for your motivating comments received in TripAdvisor which had a great positive influence for us to work harder and to continuously improve the service we are offering to you.

We are very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.
It is our pleasure to forward your kind words to the entire team of our hotel.

Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, HolidayCheck Award 2006-2010, Green Star Hotel Award, Tripadvisor Best Family Resort, TripAdvisor Travelers‘ Choice Award 2014 and recently the HolidayCheck Award 2014. We understand this recognition as a commitment to further improve our services in 2014.

Thank you, once again, for your visit to our hotel, and for your feedback.
We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,

Klaus Reinwand
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 19 April 2014

It was our second time at Saraya, Makadi Bay. My wife, two children 12 & 9 and I had a great time. Hotel is well organised and friendly. The customer service is outstanding. Bedrooms and suites are cleaned everyday and the cleaning staff create statues made from towels; lovely touch. Food is varied and very good. Good pools and beach. Good variety of entertainment for kids and adults, provided by an excellent Animation Team; special mention to Shady, Tito and Dana. Our kids loved them. Thoroughly recomend.

Room Tip: The suites overlooking the pool are recommended
See more room tips
  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rosiel948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this review, 23 April 2014
ear Guests,

My team and I would like to thank you for your motivating comments received in TripAdvisor which had a great positive influence for us to work harder and to continuously improve the service we are offering to you.

We are very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.
It is our pleasure to forward your kind words to the entire team of our hotel.

Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, HolidayCheck Award 2006-2010, Green Star Hotel Award, Tripadvisor Best Family Resort, TripAdvisor Travelers‘ Choice Award 2014 and recently the HolidayCheck Award 2014. We understand this recognition as a commitment to further improve our services in 2014.

Thank you, once again, for your visit to our hotel, and for your feedback.
We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,

Klaus Reinwand
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dormansland, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 17 April 2014

This was our first all inclusive family holiday. The Saraya Resort is great for an all inclusive holiday to be spent around the pool or on the beach, the nearby waterpark within the complex is great for the kids and adults alike, the facilities at the hotel are great and everything is very clean.

The two items which made our stay were that the hotel management have recently allowed First Choice customers to use the four on site a la carte restaurants every night during your stay as part of the all inclusive package, assuming you book at reception the day before. The food at the restaurants is great especially the Chinese restaurant.

The other is the staff throughout the complex, I was genuinely impressed by their constant helpfulness and willingness to provide such excellent service which really enabled us to fully relax and enjoy our holiday.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Malcolm H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this review, 23 April 2014
ear Guests,

My team and I would like to thank you for your motivating comments received in TripAdvisor which had a great positive influence for us to work harder and to continuously improve the service we are offering to you.

We are very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.
It is our pleasure to forward your kind words to the entire team of our hotel.

Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, HolidayCheck Award 2006-2010, Green Star Hotel Award, Tripadvisor Best Family Resort, TripAdvisor Travelers‘ Choice Award 2014 and recently the HolidayCheck Award 2014. We understand this recognition as a commitment to further improve our services in 2014.

Thank you, once again, for your visit to our hotel, and for your feedback.
We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,

Klaus Reinwand
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cambridge
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 April 2014

my wife and myself have been to the saraya six times over eight years and in between tried other place s the saraya allways come out on top for perfect holidays having we have had a good service from this hotel the food has always been good the staff wonderfull the management team DO GO ALL OUT TO MAKE UR STAY ENJOYABLE the hotel is clean /well loked after /the staff well trained alays wanting to please the guest what a joy to visit yes we been 6 times and now are going back in 2015 to enjoy the peace and tranquillity of a good run hotel

Room Tip: always treat the staff as u would like to treated friendship /kindness works both ways
See more room tips
  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank frank s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this review, 23 April 2014
ear Guests,

My team and I would like to thank you for your motivating comments received in TripAdvisor which had a great positive influence for us to work harder and to continuously improve the service we are offering to you.

We are very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.
It is our pleasure to forward your kind words to the entire team of our hotel.

Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, HolidayCheck Award 2006-2010, Green Star Hotel Award, Tripadvisor Best Family Resort, TripAdvisor Travelers‘ Choice Award 2014 and recently the HolidayCheck Award 2014. We understand this recognition as a commitment to further improve our services in 2014.

Thank you, once again, for your visit to our hotel, and for your feedback.
We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,

Klaus Reinwand
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 31 March 2014 via mobile

This was our first time in egypt. We were very pleasantly surprised. When we arrived the personal service began. Staff made u feel like one of there family. Rooms were spacious and clean. All facilities etc explained. March is a great time to come as hot (mid 30s) but not busy. Gets busy in april apparently. Ala carte restaurants all free and no waiting to book. Had one everynight! Food was amazing. Beach is lovely. Do need sea shoes as coral sharp. Staff looking after u on beach with all inclusive food and drink. Cant fault anything. Staff all get to knkw u and are so friendly. Reception are lively especially badr who remembers ur room everytime. All staff remember u.. and we were not loud they just make the effort. Went on boat trip for day snorkelling and swam with dolphins in sea also done half day quads in the desert. Was amazing seeing sunset. Took trip into hurghada town. Was an experience! But fun. Cant say enough how special the staff made our holiday. Amazing place amazing people!! Thank you for making our holiday special!

Stayed March 2014, travelled as a couple
Helpful?
1 Thank Jacky S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this review, 6 April 2014
Dear Guests,

My team and I would like to thank you for your motivating comments received in TripAdvisor which had a great positive influence for us to work harder and to continuously improve the service we are offering to you.

We are very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.
It is our pleasure to forward your kind words to the entire team of our hotel.

Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, HolidayCheck Award 2006-2010, Green Star Hotel Award, Tripadvisor Best Family Resort, TripAdvisor Travelers‘ Choice Award 2014 and recently the HolidayCheck Award 2014. We understand this recognition as a commitment to further improve our services in 2014.

Thank you, once again, for your visit to our hotel, and for your feedback.
We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,

Klaus Reinwand
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 17 March 2014

Just returned from our 3rd visit to this lovely hotel. The staff are fantastic - they went out of their way to make you feel so welcome and nothing was too much trouble. The rooms were spotlessly clean as was the entire place. The food quality was better this year than last, the chef obviously read surveys and had tried very hard to meet requests. A member of our party was in a wheelchair, the use of which was kindly provided by the hotel FOC. There was ramp access to most areas and it is possible to get around the majority of the resort in a wheelchair.

The Red Sea area is renowned for its marine life and we are never disappointed. In previous years we learned to scuba dive here but nowadays we resort to snorkelling which is just as good. The scope and variety of fish are breath taking and just a few yards from the shore.

Animation team work hard at keeping everyone, young and older, amused and the evening shows were unexpectedly entertaining!

Unfortunately the hotel along with all others in the resort is suffering from the unrest in Egypt which has had a catastrophic affect on tourism. The Red Sea resorts are perfectly safe for everyone including families. There are some good bargains to be had in the shops - we bought a lovely Pandora bracelet with charms for far less than UK costs from Silver925 (Shop No 43).

Room Tip: All the rooms are good!
See more room tips
  • Stayed March 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Yvonne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this review, 6 April 2014
Dear Guests,

My team and I would like to thank you for your motivating comments received in TripAdvisor which had a great positive influence for us to work harder and to continuously improve the service we are offering to you.

We are very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.
It is our pleasure to forward your kind words to the entire team of our hotel.

Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, HolidayCheck Award 2006-2010, Green Star Hotel Award, Tripadvisor Best Family Resort, TripAdvisor Travelers‘ Choice Award 2014 and recently the HolidayCheck Award 2014. We understand this recognition as a commitment to further improve our services in 2014.

Thank you, once again, for your visit to our hotel, and for your feedback.
We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,

Klaus Reinwand
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jaz Makadi Saraya Resort

Property: Jaz Makadi Saraya Resort
Address: Safaga Road | Madinat Makadi, Makadi Bay, Hurghada, Egypt (Formerly Iberotel Makadi Saraya Resort)
Region: Egypt > Red Sea and Sinai > Hurghada > Makadi Bay
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Makadi Bay
#2 Romantic Hotel in Makadi Bay
#3 Top resorts Hotel in Makadi Bay
#7 Luxury Hotel in Makadi Bay
Price Range (Based on Average Rates): £
Hotel Class:5 star — Jaz Makadi Saraya Resort 5*
Number of rooms: 325
Reservation Options:
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Also Known As:
Iberotel Makadi Saraya Hotel Makadi Bay
Iberotel Makadi Saraya Bay

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