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“Genuinely fabulous, best stay in Egypt so far! Kids loved it!”

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Jaz Makadi Saraya Resort
Ranked #2 of 30 Hotels in Makadi Bay
Certificate of Excellence
Reviewed 9 June 2014

We travelled with two children, aged 5 and 7. From booking to returning home the whole experience was a pleasure. With online check in question in UK airports were minimal and the process easy. We had preselected our seats at no extra cost and were sat together both ways. When we landed in Hurgarda there was a fee to get in ... It is MUCH cheaper if you py in sterling, around £18 each including kids. The good news is you don't pay on departure! Once you get through the transfer is pleasant and easy taking you right to the door. Makadi Bay itself is a resort made up of a few dozen hotels and shops which appears to be a gated complex where the bus is thoroughly checked by security on its way in and out. This made us feel safe!
Upon arrival at the hotel it is quite obvious that the decor is tasteful and elegant. We were welcomed with fresh juice and snacks and the had a lift right to our room. What a delight ... We had a self-catering style apartment even though we were all inclusive. We had a lounge, tv separate bedroom and bathroom etc. the whole apartment felt very clean and attractive.

We were impressed with the pool areas and the general feel of the resort and bar areas. Breakfast was lovely and a good variety that ou could choose different every day. There are 5 alacarte restaurants and all are unlimited all inclusive. The grill and the Chinese were the best in our opinion and we made a second visit to each. Centrally located close to evening entertainment sitting outside was lovely.

The temp in early May when we visited was between 33*c and 38*c. This is one of the main reasons we returned to Egypt. Sharm el Sheik where we previously stayed was lovely, but this place in Makadi Bay was so much more developed, so much more mature in greenery and just whole rounded a more superior holiday destination. Highly recommended on our list of places to return to!

Inbox me if yu have any queries.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
5  Thank Amie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this reviewResponded 10 June 2014

Dear Guests,

My team and I would like to thank you for your critical and motivating comments received in TripAdvisor which had a great positive influence for us to work harder and to continuously improve the service we are offering to you.

We are very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.
It is our pleasure to forward your kind words to the entire team of our hotel.

Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, HolidayCheck Award 2006-2010, Green Star Hotel Award, Tripadvisor Best Family Resort, TripAdvisor Travelers‘ Choice Award 2014, TripAdvisor Certificate of Excellence 2014 and recently the HolidayCheck Award 2014
We understand this recognition as a commitment to further improve our services in 2014.

Thank you, once again, for your visit to our hotel, and for your feedback.
We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,

Klaus Reinwand
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 7 June 2014

It is just a great place to be with your Family. Great pool Areas, very friendly staff and Animation Team. And there is also enough space to be on your own. A Little walk to the beach, but the whole Resort is just great and safe. Great beach and nice place to snorkle. We will be coming back.

  • Stayed: August 2013, travelled with family
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3  Thank Carsten D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this reviewResponded 10 June 2014

Dear Guests,

My team and I would like to thank you for your critical and motivating comments received in TripAdvisor which had a great positive influence for us to work harder and to continuously improve the service we are offering to you.

We are very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.
It is our pleasure to forward your kind words to the entire team of our hotel.

Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, HolidayCheck Award 2006-2010, Green Star Hotel Award, Tripadvisor Best Family Resort, TripAdvisor Travelers‘ Choice Award 2014, TripAdvisor Certificate of Excellence 2014 and recently the HolidayCheck Award 2014
We understand this recognition as a commitment to further improve our services in 2014.

Thank you, once again, for your visit to our hotel, and for your feedback.
We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,

Klaus Reinwand
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2014

Just got back from our second visit to Makadi Saraya and it was even better this time. All staff are as friendly as ever, and work as an excellent team together. We travelled through First Choice and we were upgraded free of charge to a suite. I can only recommend that you travel with First Choice to this Hotel to gain the full benefits of what is on offer here i.e A La Carte restaurants and unlimited access to the Water Park.
So many restaurants to choose from to satisfy your taste buds.
When we arrived this year, it was very nice that most of the staff remembered us from the previous year. Also, many families who we had met from the previous year had returned. I think this say's a lot for this hotel.
The Kids club was excellent for my 7 year old little girl who loved the staff here. The animation team are always around to let you know what activities are on offer on a daily basis if you like to get involved.
I can't praise this hotel and staff enough. From reception, bars, restaurants, kids club, animation, holiday reps etc.
I enjoyed it so much that I have booked again for our third time round next year.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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2  Thank Laura S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this reviewResponded 10 June 2014

Dear Guests,

My team and I would like to thank you for your critical and motivating comments received in TripAdvisor which had a great positive influence for us to work harder and to continuously improve the service we are offering to you.

We are very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.
It is our pleasure to forward your kind words to the entire team of our hotel.

Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, HolidayCheck Award 2006-2010, Green Star Hotel Award, Tripadvisor Best Family Resort, TripAdvisor Travelers‘ Choice Award 2014, TripAdvisor Certificate of Excellence 2014 and recently the HolidayCheck Award 2014
We understand this recognition as a commitment to further improve our services in 2014.

Thank you, once again, for your visit to our hotel, and for your feedback.
We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,

Klaus Reinwand
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2014

Just got back from 1 week here, we have stayed in Egypt before (Sharma/Marsa Alam) but this was the best. Our children are 7&5, this was perfect for them with great water park close by, lots of pools and play areas at hotel and snorkelling from beach. Family room was very big with small kitchenette and separate lounge area. Great for adults as also access unlimited to a la carte with Thomson, so not just usual buffet options. A large resort so never felt crowded, although we didn't really bother with the evening entertainment. We will definitely return, although possibly lower season when a bit cooler for the kids. All in all - perfect short break during school holidays and great value for money.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
2  Thank Kath M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this reviewResponded 10 June 2014

Dear Guests,

My team and I would like to thank you for your critical and motivating comments received in TripAdvisor which had a great positive influence for us to work harder and to continuously improve the service we are offering to you.

We are very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.
It is our pleasure to forward your kind words to the entire team of our hotel.

Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, HolidayCheck Award 2006-2010, Green Star Hotel Award, Tripadvisor Best Family Resort, TripAdvisor Travelers‘ Choice Award 2014, TripAdvisor Certificate of Excellence 2014 and recently the HolidayCheck Award 2014
We understand this recognition as a commitment to further improve our services in 2014.

Thank you, once again, for your visit to our hotel, and for your feedback.
We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,

Klaus Reinwand
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2014

What a fantastic hotel we couldn't have wished for any thing better. We were upgraded free off charge to a family room which overlooked the swimming pool room 4204. The staff are brilliant from management to waiters and cleaners who all can't do enough for you. The animation team are a great laugh especially Tito and Kirsty. Kristy is English and hasn't been out there long but has settled in really well. The rep was brilliant anything you need go see him and he will give you all the information you need. You also get free entry to the water park which we went to a lot it was cooler up there and my grandson loved it and the adults were like kids again,the food and drink is all inclusive as well. We used the al a carts a lot because these are are included in the all inclusive if booked with Thompson's/first choice. I would definitely recommend this hotel

Room Tip: Email hotel before you get there
  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank girt69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this reviewResponded 7 June 2014

Dear Guests,

My team and I would like to thank you for your critical and motivating comments received in TripAdvisor which had a great positive influence for us to work harder and to continuously improve the service we are offering to you.

We are very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.
It is our pleasure to forward your kind words to the entire team of our hotel.

Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, HolidayCheck Award 2006-2010, Green Star Hotel Award, Tripadvisor Best Family Resort, TripAdvisor Travelers‘ Choice Award 2014, TripAdvisor Certificate of Excellence 2014 and recently the HolidayCheck Award 2014
We understand this recognition as a commitment to further improve our services in 2014.

Thank you, once again, for your visit to our hotel, and for your feedback.
We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,

Klaus Reinwand
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2014

If you are looking for 5* luxury don't book here! If, however you want to be treated like a King or Queen by friendly helpful staff, have fun with the animation team, eat fabulous food at 4 a la carte restaurants, snorkel in the crystal clear sea then lie on the beach being waited on with cold drinks and fresh fruit, then this is the place for you!

Had a lovely relaxing 2 week break here. The rooms, reception area and buffet restaurants/bars are not as luxurious as some Egypt hotels, but perfectly adequate. Suites are huge with everything you could possibly need and ours was kept very clean. The bathrooms could do with a little updating.

The staff are what make this hotel so special. They all work really hard to make sure everything is going well for you. Ahmed at the Cabaret pool bar works so hard remembering everybody's drinks so he can bring it to you without you even asking! Ahmed at the Asian restaurant in the evening and the beach bar in the day was another hard-working friendly favourite of ours. All of the reception staff made us feel so welcome and just cannot do enough for you.

The water park is included in your stay and this was a great day out. All your food and snacks are available free of charge too. There was never a problem getting on the free bus as I had read previously, and the water park was fairly quiet, no queues for the slides!

The hotel is mainly full of Russians and Germans but this did not bother us at all. They all eat at the buffet restaurant which helped make easy availability of the a la carte restaurants.

All in all a fantastic holiday and would love to return. Already checked next years prices but unsurprisingly they have gone up by a fair amount!!

Room Tip: Block 5 or 6 between the quiet pool and the cabaret pool and near to the Breakfast buffet!
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank thegambler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this reviewResponded 7 June 2014

Dear Guests,

My team and I would like to thank you for your critical and motivating comments received in TripAdvisor which had a great positive influence for us to work harder and to continuously improve the service we are offering to you.

We are very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.
It is our pleasure to forward your kind words to the entire team of our hotel.

Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, HolidayCheck Award 2006-2010, Green Star Hotel Award, Tripadvisor Best Family Resort, TripAdvisor Travelers‘ Choice Award 2014, TripAdvisor Certificate of Excellence 2014 and recently the HolidayCheck Award 2014
We understand this recognition as a commitment to further improve our services in 2014.

Thank you, once again, for your visit to our hotel, and for your feedback.
We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,

Klaus Reinwand
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014

Hello everybody at the hotel
Only arrived back today in the UK from a fantastic family holiday here :) from start to finish we have had a lovely time I can't thank the staff enough for all they did for me and my family during are two week stay here they really make you welcome and they will help u with anything you need even sometimes with out u needing to ask.

The rooms here are huge and cleaned everyday and on arrival u automatically get room upgraded and also they give you your late room free so dont be fooled before booking with your holiday company thinking you need to pay extra because if it is your 1st time here you dont need to pay before hand for either I unfortunately did pay as Thomson advised us to do so and we was none the wiser until we arrived here so be careful who u book your holiday with as its them who are out to con you not the hotel :)

On arrival look for the Thomson rep Rami he is a fantastic guy and cannot do enough for you and gives you great advise during your stay here.

Also in the pool bar look for two guys called Asraf and Ahmed these two are exceptional staff and will get you anything you want such as food and drinks also in the breakfast bar look for Waleed and Mohammed these two will also go out there way to get you anything you need and they will happily have a laugh with you and entertain the kids as they did with my 9month old son :) making him smile and giggle everyday during are stay
And all they want is your appreciation you give them this and respect and they will give you there's :-)

Also the pool area is great plenty of space for all to relax and for the kids to play there is different types of pools and there is a more quiet pool if this is what you want from your holiday so everyone is happy

The animation team are brilliant offering plenty to do for the kids aswell as the adults such as pool games and water aerobics they also do there version of the Olympic games where you compete against other hotels in the area which is all good fun :) look for an English gal called Kirsty shes part of the animation team and is great at what she does and will sit and get to know you and your family during your stay here.

If you are more of a beach person then the beach front is just a walk down the road and is private to your hotel only as all hotel's in this area have there own designated beach area and beach bar for snacks and drink. Small note be sure to go to the beach early if you are not one for the red hot sun as between 10am & 3pm
It is extremely hot.

If you like to go on any excursions I would recommend one of the boat trips out to the coral reef where you can do snorkeling it is simply amazing and a chance of a lifetime to see all the beautiful fish and just the locations are stunning so this is a must do on the holiday list :-)

Oh and before I forget it was my birthday when I was here and the hotel will celebrate this with by giving you a cake at one of the great restaurants they have on site which are also part of the all inclusive package the food is brilliant oh and they also decorated all the hotel room to celebrate with you and they have a sing song at the restaurant when you blow out your candles like I said the staff are amazing here :-)

I cant wait to return and see you all again soon as next time there will be me my wife And son and are other baby thats on the way :-) to all the staff from the managers, rep mr rami
Waiter's, cleaners, animation team, chefs,
I thank you all for are great holiday love from Gary Michelle Olly
& baby no 2 :-) xxx
Room 4104

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank cov1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reinwand, General Manager at Jaz Makadi Saraya Resort, responded to this reviewResponded 7 June 2014

Dear Guests,

My team and I would like to thank you for your critical and motivating comments received in TripAdvisor which had a great positive influence for us to work harder and to continuously improve the service we are offering to you.

We are very pleased that you had spent a nice and relaxing holiday in the Iberotel Makadi Saraya Resort.
It is our pleasure to forward your kind words to the entire team of our hotel.

Our efforts have resulted in being awarded by TUI Umwelt Champion 2010, 2011, TUI Eco Resort 2009-2010-2011, Hygiene Silver Award, ISO-14001-Awards for 2009 till 2012, HolidayCheck Award 2006-2010, Green Star Hotel Award, Tripadvisor Best Family Resort, TripAdvisor Travelers‘ Choice Award 2014, TripAdvisor Certificate of Excellence 2014 and recently the HolidayCheck Award 2014
We understand this recognition as a commitment to further improve our services in 2014.

Thank you, once again, for your visit to our hotel, and for your feedback.
We are looking forward to welcoming you again soon in your Iberotel Makadi Saraya Resort.

With kind regards,

Klaus Reinwand
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jaz Makadi Saraya Resort

Address: Safaga Road | Madinat Makadi, Makadi Bay, Hurghada, Egypt (Formerly Iberotel Makadi Saraya Resort)
Region: Egypt > Red Sea and Sinai > Hurghada > Makadi Bay
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Makadi Bay
#1 Family Hotel in Makadi Bay
#2 Romantic Hotel in Makadi Bay
#2 Luxury Hotel in Makadi Bay
Price Range: £67 - £175 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jaz Makadi Saraya Resort 5*
Number of rooms: 325
Reservation Options:
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Also Known As:
Iberotel Makadi Saraya Hotel Makadi Bay
Iberotel Makadi Saraya Bay

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