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“Hotel lovely, food awful”

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Jaz Makadi Saraya Resort
Ranked #2 of 30 Hotels in Makadi Bay
Certificate of Excellence
Reviewed 4 June 2009

Just returned from a week at the Saraya. Lovely hotel, very clean and staff great. But the food was such a let down. It was bland, repetitive and often cold. We have young children and planned our holiday on a budget and really didn't expect to spend extra on evening meals in the a la carte restaurants. Food was ok in a couple of the a la cartes but menu choice quite limited.
We were quite poorly during our stay (started about 3 days in and still ill now) so cannot give a review of the beach as we didn't go far from our rooms!!
Reading some of the reviews we were expecting to be the only british there but suprised as there were quite a few families from the uk.
Very quiet resort - ideal for families with younger children. If the hotel can sort out the food we might return xx

  • Stayed: May 2009, travelled with family
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2  Thank vnicefish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 2 June 2009

We spend ten wonderful days in Saraya hotel. The hotel is VERY clean, staff EXTREMLY friendly and helpful and the animation team was AMAZING! We enjoyed a lot our aqua aerobic, belly dancing lessons,water-ball games, children clubs and a beautiful swimming pools and gardens. Hotel is surrounded by beautiful souk, lots of nice bars and restaurant and a very good spa centre is just 2 minutes walking from the hotel. We would certainly consider to go back to the Saraya hotel. 10 days at Saraya hotel wasn't enough.

  • Stayed: May 2009, travelled with family
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2  Thank SARAY9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2009

Beautiful complex , Immaculately clean, with very lovely and huge gardens , very large rooms if you have booked a suite (I didnt see the other rooms)and delightful staff who couldnt do enough for you, but we were all extremely ill(including my 11 year old) the whole time which rather took the shine off it.(and that was with no ice, no salad, no ice creams and only 6 alcoholic drinks the whole holiday) We ate out a few times too (when we did eat at all) as the buffet food although ok for most by the way some people shovel it in, did nothing for me. Lots of it and not horrible -just felt too much like mass catering. I would say though that some of the brits there moaned it wasnt geared up to the british. personally dont see why it should be as there were more germans there and it really wasnt geared to the kind who would prefer Torremolinos and full english breakfasts etc.

I would say not for those who want full on "shows, nightlife and mass entertainment" every night etc. Very Nice (if you dont get ill) and want a meal, a few drinks and go to bed etc.

The only people I heard moaning were rather loud Brits who clearly needed a more "full on" resort or others like ourselves who had bad stomachs.

If they can get the stomach thing sorted would be a great fly and flop holiday. Not everyone was ill but certainly I heard at least 6 other english parties there (AND THERE WERE NOT THAT MANY bRITS THERE) WHO HAD AT LEAST 1 OF THEIR PARTY ILL.

I would recommend anyone to use the dine around which was fantastic value and cheap. Sadly many british seem to feel that if theyve paid for all inclusive they are having it regardless, even if they moan about it or get ill.

Makadi has a lovely soft golden beach, tons of shade and the sorayas beach bar did lovely snacks (all included)

  • Stayed: May 2009, travelled with family
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2  Thank EsotericKent_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2009

what a hotel good food /service/staff NOTHING IS TO MUCH TROUBLE U WANT U GET BEST HOLS IN EYGPT WE HAVE HAD AND IT WAS ARE 5th time to the place in the hotel or on the beach the staff are the best thank mr waleed/baaha/omar for the service/the food was good plenty of choice/hot or cold menu/as for the shopo keepers if u say no in a firm manner they do leave u alonebut if u walk like a camel head down to them ur fair game they have to sell to eat/but a firm no they dont push uto go inthe shopYES WE ARE GOING BACK ITS A HOLIDAY FROM HEAVEN/THANKYOU ALL IN MAKADI BAY WE MISS U ALL

  • Stayed: May 2009, travelled as a couple
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1  Thank foccom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2009

We have just returned from a week at the Iberotel Makadi Saraya and based our choice of hotel in Hurghada by the reviews on Tripadviser. Hmmm, this hotel was not up to the standard we were hoping....

Beautiful weather, hotel clean and staff attentive.
Staff, duty manager - very resonable, friendly and helpful. The duty manager was keen to accept feedback on some of the problems we found, which was a positive thing. Staff are great in the restaurant but sometimes it was hard to have a quiet meal.

Food was pretty awful to be honest. Very bland and boring with different theme nights but same food. Food geared up for the Germans and Russians rather than all nationalities. The kids food on offer in the restaurant was the same every night. We ate in one of the a la cartes and it was better but obviously this added to the cost of our all inclusive holiday. We travel in our jobs and are very careful about not drinking tap water, ice etc but we got and still have very bad tummys on this holiday. Thankfully we brought our 1 year old food from the UK and he didn't get ill.

Rooms were quite dated, bathrooms very tired. Two single beds as one large bed was a bit dissapointing.

Last couple of days we spent by the beach (10 min walk) lovely breeze, clean and staff brought drinks all day. The beds seemed a lot less crowded than some of the other hotel beach areas. Toilets nearby!!

  • Stayed: May 2009, travelled with family
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1  Thank martg4c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2009

Once we had arrived in Egypt, and boarded our hotel bus, it took a good 40 minutes to get to the Makadi Saraya Resort. On first impressions, the huge complex might have looked more like a detention centre with three layers of barbed security wire around the periphery.

On a better note, our room was spotlessly clean, and although not really up to the 5* standards promised, was comfortable and the modern air-conditioning was perfect for taking refuge from the baking 100c+ heat outside.

The staff in the hotel, particularly the housekeeping staff could not have bene nicer - they were always friendly and happy to help.

Unfortunately, the food was not good! In fact, it was terrible - no matter what time we arrived for the buffet meals - early or late, the food was always stone cold and of very poor quality with little variation from day to day. The range of food at breakfast was limited, and food was not clearly labelled. We were really disappointed, and would not recommend the hotel to anyone for this reason. Given its isolated location (basically, in the desert, it was difficult to explore the surroundings or find somewhere else to eat).

We had another nasty surprise on check-out, when we discovered that a mere 5 phone calls lasting only a few minutes each had cost us 24 Egyptian pounds per min = 75 GBP!!!!!

I would say, don't believe all the hype about this hotel - we chose it because of the good reviews on TripAdvisor, and only wish we had stayed at home!

  • Stayed: May 2009, travelled as a couple
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1  Thank brockb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2009

stayed at the saraya for 2weeks ,april/may. from the start your made to feel special. food at the restaurants or the other bars was great,something for everyone.resort imaculatly clean, beach about 10mins away but nice walk to burn off all of the food and drink youv'e consumed. staff brilliant,nothing to much trouble.no noise, no discos,no drunkeness,if you want total relaxation this is for you.if you want a busy holiday its not for you. so good wev'e booked for next year.

  • Stayed: May 2009, travelled with family
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Thank georgetheboxer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Jaz Makadi Saraya Resort

Address: Safaga Road | Madinat Makadi, Makadi Bay, Hurghada, Egypt (Formerly Iberotel Makadi Saraya Resort)
Phone Number:
Region: Egypt > Red Sea and Sinai > Hurghada > Makadi Bay
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Makadi Bay
#1 Top resorts Hotel in Makadi Bay
#2 Luxury Hotel in Makadi Bay
#2 Romantic Hotel in Makadi Bay
Price Range: £58 - £142 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jaz Makadi Saraya Resort 5*
Number of rooms: 325
Reservation Options:
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Also Known As:
Iberotel Makadi Saraya Hotel Makadi Bay
Iberotel Makadi Saraya Bay

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