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“Don't go if you're British”

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Tia Heights Makadi Bay
Ranked #25 of 30 Hotels in Makadi Bay
Newcastle upon Tyne, United Kingdom
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Don't go if you're British”
Reviewed 12 April 2014

Advertised as 5* 'Where luxury meets comfort'...yes the room was spacious, but quality lacking in everything; the beds were covered with plain white bedsheets giving the appearance of a hospital ward while the mattresses were so old that the ridge supposed to support the sides were on the top and not very comfortable to lie on. There was so much ice on the freezer part of the fridge that the door would not close properly. It was de-iced but the water was left pooled on the floor and inside the unit. Mould and rust in the bathroom and I think you have the picture. This hotel is vast - 500 or so rooms in the hotel proper and about 40 annexes, each with 26 room. I was in annex number 40 and they continued up to number 80 and there is not the staff to look after it properly.
Having said that, the foyer is magnificent with an elegant curved marble staircase and there is a 24hr bar staffed by lovely people and the coffee is very nice.
Let's move on to the main restaurant - the food is geared to western European tastes; don't expect roasts; fish in sauce and chicken in sauce were the staples with rice, pasta or potatoes in sauce to accompany. Lots of fresh salad and bread but butter only at breakfast time where you can find cold milk with the coffee and hot milk with the cereal - bizarre! Fresh orange juice is lovely and again the coffee is good. However, it was difficult to tell which blokes were the waiters [unless they were carrying plates] as they wore open necked shirts and looked like guests.
The staff were helpful especially during the 5 complaints that I made - leaking toilet, fridge door not closing, air con not working [twice] and no cold water in shower. There were several short power cuts also.
The majority of guests were Russian and German and I was the only Brit there, so no-one to talk to for 2 weeks but that's not the fault of the hotel, I went primarily for the snorkelling, and while the sandy beach was lovely, there were no fish due to the netting encompassing the bay to exclude swimmers from the boating area. All in all a very dismal place and not recommended.

Room Tip: Don't bother
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  • Stayed March 2014, travelled solo
    • Value
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Helpful?
3 Thank Jean J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hesham D, General Manager at Tia Heights Makadi Bay, responded to this review, 5 May 2014
Der Guest
First I would like to apologize for any inconvenience you might have encountered in our hotel even if it is shorter than expected rating as you yourself have mentioned;
You have stated ;
* Lobby was magnificent and elegant with curved stairs and marbles
* 24 hours bar service and staff are great/lovely
* Coffee is very nice
*Fresh orange juice is great
*Lots of variety of food (bread and salad are great)
* many German Guests
* Lovely beach
from you have mentioned clearly we did not meet that image you have expected of us knowing that we did in your opinion have great points. I am sad to see your rating of us like that specially with all your positive comments and I wish you could change them to more positive.
We do have many loyal British guests and you have mentioned that we do have many loyal German guests ; so as you can see we are trusted by very strong nations who have certain expectations and we do meet and exceed them. I wish you great day and hope to see you again in our hotel with more positive experience
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Traveller tips help you choose the right room.   Room tips (252)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Any
English first
Al Kuwait, Al Kuwayt, Kuwait
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 April 2014

I went there last summer with my family, I'm going to Hurghada yearly but it was the first time to go to this resort, It was somehow ok but compared to most of the other 5 stars resorts it is not recommended. 1 restaurant only is serving the guests and it is always overcrowded, the quality of food is very poor. The maintenance of the rooms & the facilities is very bad, many things in the room went out of order & the response to the claim is not that fast. The Staff is fine, the best thing is the aqua park but still it is not well controlled by the staff regarding the arrangments between guests for the turns of plays, you can't find a floater easily !
In general I don't recommend this resort & I won't go there again.

  • Stayed June 2013, travelled with family
    • Value
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Helpful?
5 Thank Shady K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hesham D, General Manager at Tia Heights Makadi Bay, responded to this review, 5 May 2014
Greeting sir

I do appreciate your feedback and I do apologize for any inconvenience you have encountered in our resort. you have mentioned that we do have many positive elements such as great and wonderful staff, and the Aqua bark was the best. I am sad that your overall experience was not so good but I assure you, we have addressed al issues you have mentioned and definitely we would like you to give us another chance to see the positive change we have made in our product and services. Thank you and have a great day.
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Travellers are raving about these Makadi Bay hotels

Hurghada, Egypt
Level 3 Contributor
8 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 31 March 2014

With a 1837 ft private beach, this 5-star resort occupies a prime location on Makadi Bay. Overlooking the Red Sea Mountains, it boasts a lagoon-style pool, spa and a diving center.

Elegant rooms at the Tia Heights are spacious and are equipped with floor-to-ceiling windows. Modern amenities include satellite TV channels and air conditioning. Private bathrooms with hairdryer are standard.

Guests can swim in the indoor pool, work out at the gym or visit 1 of the hotel’s 4 tennis courts. Professional entertainment is available daily and desert safaris can be arranged with the tour desk.

Tia Heights Makadi Bay has 14 dining options, offering oriental cuisine and seafood. Italian specialties are served at Aladdin Restaurant, while drinks and cocktails are available at the on-site nightclub and bars.

The hotel is on Hurghada – Safaga Road and only 16 miles from Hurghada International Airport. The center of Hughada is a 35 minute drive away and a courtesy shuttle bus is available.

  • Stayed April 2013, travelled as a couple
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Helpful?
5 Thank JupiterTravel_Egypt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hesham D, General Manager at Tia Heights Makadi Bay, responded to this review, 7 May 2014
Dear Guest

Thanks for your comments we do appreciate your opinion and looking forward to see you again.
Have a great day!
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Brussels, Belgium
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 20 March 2014 via mobile

We spended a week in the hotel because the divecenter we use was nearby. 90 %of the customers r from eastern europe/russia. Their behaviour can seem very rude to western people. Noisy hotel. Lousy food.

Stayed February 2014, travelled as a couple
Helpful?
4 Thank jukkaresimont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hesham D, General Manager at Tia Heights Makadi Bay, responded to this review, 7 May 2014
Greeting

I am really sorry you feel this way. We do appreciate all kind of guests from all over the world and we do our best to personalize services to accommodate different and specific needs. I find it really not acceptable that you have an opinion about "Eastern Europeans) and you are rating the hotel low based on your personal opinion of others not the hotel. I ask you to change this rating to reflect our service and product. I do appreciate your response.
Regards
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Bergen op Zoom, The Netherlands
Level 4 Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 March 2014

Every day fresh fruits, and delicious food. Even food prepared while you wait for your order. There are also seperate sections for European guests if you wish to go there but me and my family liked to sit outdoors surrounded by the pool of the hotel.
The animation team can be found near beach from morning till afternoon and in the evening between restaurant and just outside near reception for evening entertainment.
There is also a nice aqueaparc in the front,
Your suitcases will be brought and picked up with hotel tuk tuk's
and there are many other trips to be booked at hotel... safari, henna, snorkling/diving, different kind of boat trips and windsurfing (what was very nice since the instructor knows a little bit of Dutch what was very pleasent for my children).
Also no one bothers you, at hotel/beach.

Very pleasent stay.

Only down part is the distance to Hurghada centre but that is just if you wish to go there, enough to do at hotel and good animation team.

  • Stayed March 2014, travelled with family
    • Value
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    • Cleanliness
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Helpful?
2 Thank Dimphij
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharjah, United Arab Emirates
Level 4 Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 6 March 2014

it was our 2nd time to go there, it's a great hotel with v nice facilities.
the food is nice with wide varaities and the animation team was so funny and creative.
definitly would go back in the next vaccation.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank sherif27181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandria, Egypt
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 February 2014

aqua park is the most crowed location in the hotel after restaurant and wonderful but towel in it
very old need to renew the animation team is do his work perfect special with kids the gym and indoor pool is goodewrenew-
parties in night very interesting

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank a_01112020620
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tia Heights Makadi Bay

Property: Tia Heights Makadi Bay
Address: Safaga Road | Red Sea, Makadi Bay, Hurghada 84515, Egypt (Formerly Le Meridien Makadi Bay)
Region: Egypt > Red Sea and Sinai > Hurghada > Makadi Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Top resorts Hotel in Makadi Bay
#16 Spa Hotel in Makadi Bay
#17 On the Beach Hotel in Makadi Bay
#23 Luxury Hotel in Makadi Bay
Price Range (Based on Average Rates): £
Hotel Class:5 star — Tia Heights Makadi Bay 5*
Number of rooms: 1468
Official Description (provided by the hotel):
Located on Egypt's spectacular Red Sea coast, TIA Height's large resort is ideally situated on a stretch of sandy beach in Makadi Bay. The hotel faces the magical waters of Egypt's Red Sea, nestled between desert dunes and breathtaking mountain ranges. The bay provides a superb location for scuba-diving and snorkeling. Built over 250,000 square metres (in a total surrounding area of one million square metres of land), this five star resort boasts an international standard Aqua Park, a 6,400 square metre swimming pool that is considered the largest pool in the Middle East. ... more   less 
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Also Known As:
Tia Heights Makadi Hotel Makadi Bay
Hurghada Le Meridien
Meridien Makadi Bay
Le Meridien Makadi Bay Hurghada

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