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“Fun City. If your Russian maybe.”
Review of Serenity Fun City

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Serenity Fun City
Ranked #11 of 30 Hotels in Makadi Bay
Certificate of Excellence
hartlepool
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Fun City. If your Russian maybe.”
Reviewed 12 June 2013

Myself and my family arrived back in the UK on saturday and to say the least we were relieved. The fun city hotel is a amazing hotel but is severely let down by the staff and the food. Considering this is a aqua park, our first week we had to fight tooth and nail to get them to put the slides on for the children.
The restaurants at the aqua park area were all shut apart from 1 which never had any drinks for us. The main restaurant looks good but don't let this fool you. The food is horrendous to say the least. This is a aqua park andis supposed to be children friendly but serving up the food they did us we all had to live on salad and bread for two weeks.
Every english party we spoke to had sickness and dioreha which i suppose is to be expected but to have it for upto a week is a bit extreme.
I just feel badly let down by Thomas Cook as we payed £2700 for this holiday and expected a decent service for this money. I went to the jungle aqua park last december which is alos in Hurghada and that was amazing. How can two places be so different. i big thumbs down from me.

  • Stayed May 2013, travelled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mark w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • Arabic first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Slovak first
  • Swedish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 June 2013

The hotel is great but as for the staff my god they av no customer service training the food was discusting if y av children this not the all inclusive hotel for youz there was no suitable food for children, as for drinks wen there was any availible u just got basic no cocktails on offer althoght the aqua park was great only so many slides open due to the power always been out st least 6 times a day we did manage to av a great holiday as holidays r wat you make them but be warned about this hotel theres no entertainment ive bee to egypt a number of times and will not be visitin this hotel again

  • Stayed June 2013
    • Value
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    • Cleanliness
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Helpful?
2 Thank Wwhitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plymouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 June 2013

Where do I start, I have never written a review before but feel very strongly about getting the message across to any family who is planning to book a holiday at fun city. Myself and 10 others including 5 children aged between 1-9 have just returned from a 2 week stay from hell!!

Good points (sorry there are only 2)

. Beautiful hotel
. Rooms cleaned well everyday

Now for the negatives.

. Over the couple of weeks starting on the 4th day of us being there all of us became ill with the worst stomach cramps ever!! Followed by diarrea and vomiting, all of our group and lots of other English families experienced this and was told it was to do with the hot weather, we paid for some tablets which cost us £20 from the on site doctor which did not work and later found out they started giving these pills out for free because so many became ill. Our 1 year old daughter started vomiting, we were encouraged by hotel to visit the doctor on site which we obviously wanted to do. After just 5 minutes of him checking her over he tried to get us to sign something but when we looked at the paper it was a signature to agree to pay 95 euros. We went to reception and asked to speak to a manager and was left for an hour waiting. staff walked past us as we sat there with our poorly sleeping little girl, eventually we went and asked again to be told they had forgotten to call him. The fact that we were all so ill ruined our family holiday.

. Food was the same every night, constantly running out of drinks and being told off by staff for filling up empty water bottles with juice??? All inclusive??

. All the staff were very very rude, no smiles or communication and very little English spoken.

. My husband witnessed a member of staff slapping children's hands for playing on arcade equipment without paying.

. Only 2 slides open everyday

. Ice cream served between 3-3.30 and was served by one member of staff using the same table spoon to scoop some ice cream onto a small cone.

. Hotel is popular with Russians and staff seem to bend over backwards for them, staff didn't seem to like any English and Russians mixing so we had separate bars, refused drinks on one occasion and got told to go to English bar.

. No entertainment for kids, very little to do so spent most of our evenings at the fair spending 1 euro per ride.

. The shops in the hotel were ripping people off, £6 for a bag of plain crisps.

The list could go on but I think I have covered the main issues. We have all come back feeling very upset, we all worked very hard to pay for this holiday and feel we paid top money for a holiday that was supposed to be 5 star and it just wasn't. Thomas cook will be receiving a letter from us soon concerning these issues.

  • Stayed May 2013, travelled on business
    • Value
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Helpful?
6 Thank Emma M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilfracombe, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 June 2013

Firstly the hotel is very good looking and is what mainly attracted us to book it. The rooms were clean and were to be fair quite nice! However there was lots of things wrong with this place...
-Most of the staff did not have any interaction with us..no smiles, thank you or hello sir, madam! They were like programmed robots!
-The water slides were good but only 3 opened at a time and worked in intervals of 30 mins a day!
-The wave machine was open for 3/4mins each day!
-The staff were poorly dressed and rather dirty
-The food was DISGUISTING! For about 3 nights running pigeon was served!
-The pool was very dirty!
-No entertainment in the hotel at all!!
- The games room was 2 euros for 1 game of air hockey (or any other game) although the machines advertised 25cents
- Drinks were served in tiny plastic cups
- If you didnt want eat in the main restraunt you could eat a small piece of dry pizza from a food 'court' with only one tiny fast food outlet open
- Orange juice at breakfast was not juice it was cordial!
- If you wanted a small glass of fresh orange you had to pay 2 euro extra
- 2euros for one slice of watermelon
-If you book 3 in a room you get a z-bed which is rock hard and is harder than sleeping on the floor!
- FULL OF RUSSIANS...MOST OF THE STAFF DIDNT CARE ABOUT ENGLISH PEOPLE.
- Entertainment was in the the other hotel (3 min walk) but was still annoying as it was in russian!
Please take all of this into consideration if you're thinking about booking...we are a normal english family and we visited in half term. We expected a lot more!! We urge that no british come here as its totally not worth it! It may sound like i'm picking holes but this hotel is definatly not 5 star! We weren't the only complaining every english person we spoke to was unhappy about this place! Serenity Fun City = Serenity UN-FUN City

Room Tip: The first day is awful because there is no water in the fridge but if you tip our cleaner he'll...
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Jill J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 May 2013

the hotel is stunning, 5 star looks but thats as good at it got for us, water park is good for the kids but theres not much more. we booked for 2 weeks but only stayed 3 nights, there was no entertainment day or night. half the brochure was a lie, there was no cocktail lounge,heated pool or indoor pool, spa, gym, disco or cafe lounge. food was awful we hardly eat for the 3 days, there was a snack bar out which was a 5 min walk from the pool, out side drinks were served in childrens plastic cups. they sed theres a english bar in hotel it was but no english drinks no english telly and the bar man couldnt speak much english at all.there were only 3 english familys in the hotel, manger said mainly Russians use this hotel. we payed to move to a new hotel which was amazing and we finally enjoyed our hoilday but we wouldnt want another family to be fooled but the water park..

  • Stayed May 2013, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank luke w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isle of Sheppey, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 May 2013

Wow Wow Wow is all I can say, me and my 10 year old daughter spent last week here and my 40th birthday was the bestest holiday I have ever had, the hotel was absolutly outstanding, I will update with pictures when I can, please please please go if you have kids its magical and never a day went by where my girl was bored was hot hot hot, the staff and hotel was excellent our porter was a true star and deserved every penny we gave him, they work so so hard all day long, I will be coming back again thats for sure,,thanks so so much for a truly lovely holiday love Davida and Hope stayed in 5211 xx

Room Tip: All rooms amazing to be honest xx
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank davida q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 May 2013

Myself , partner and nearly 3 year old son have just returned from a fantastic holiday ! We were amazed at the facilities at this hotel there is so much to do ! The slides are amazing (14) the rides in the evening great for children , food amazing with 8 resturants to choose from !! And best of all the service ....thank you to all the staff that treated us like royalty this was an amazing holiday and we are hoping to return really soon !!
Go you will not be disappointed :-) xxx

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Lorjosh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Serenity Fun City

Property: Serenity Fun City
Address: Safaga Road | Hurghada, Red Sea, Makadi Bay, Hurghada, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada > Makadi Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #11 of 30 Hotels in Makadi Bay
Price Range (Based on Average Rates): £
Hotel Class:5 star — Serenity Fun City 5*
Number of rooms: 585
Official Description (provided by the hotel):
The Serenity Fun City is a 8-minute walk from the beach and located on the west bank of the Red Sea in the area of Makadi Bay. One of the most striking features is the Theme Park, a unique amusement park in the Red Sea Region, including the Aqua Park with a variety of water slides and pools for all age ranges, Luna park with various games, kids club, children's playgrounds, video games room and 6D cinema.. This Resort offers a main buffet restaurant and 5 a la carte restaurants - Italian, Asian, Sea Food, food court and 4 large bars either in the lobby or at the swimming pools with an aqua park view ... more   less 
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