Myself and my family arrived back in the UK on saturday and to say the least we were relieved. The fun city hotel is a amazing hotel but is severely let down by the staff and the food. Considering this is a aqua park, our first week we had to fight tooth and nail to get them to put the slides on for the children.
The restaurants at the aqua park area were all shut apart from 1 which never had any drinks for us. The main restaurant looks good but don't let this fool you. The food is horrendous to say the least. This is a aqua park andis supposed to be children friendly but serving up the food they did us we all had to live on salad and bread for two weeks.
Every english party we spoke to had sickness and dioreha which i suppose is to be expected but to have it for upto a week is a bit extreme.
I just feel badly let down by Thomas Cook as we payed £2700 for this holiday and expected a decent service for this money. I went to the jungle aqua park last december which is alos in Hurghada and that was amazing. How can two places be so different. i big thumbs down from me.
- Official Description (provided by the hotel):
- The Serenity Fun City is a 8-minute walk from the beach and located on the west bank of the Red Sea in the area of Makadi Bay. One of the most striking features is the Theme Park, a unique amusement park in the Red Sea Region, including the Aqua Park with a variety of water slides and pools for all age ranges, Luna park with various games, kids club, children's playgrounds, video games room and 6D cinema.. This Resort offers a main buffet restaurant and 5 a la carte restaurants - Italian, Asian, Sea Food, food court and 4 large bars either in the lobby or at the swimming pools with an aqua park view ... more less
- Reservation Options:
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