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SUNRISE Select Royal Makadi Aqua Resort -Select-
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Reviews (8,051)
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Reviewed 11 June 2012

I have reviewed this hotel many times so will not repeat what I have said before, My wife family and best friends stayed for one week from 25th May more or less the same time as one or two of the recent poor reviews, Reading these reviews makes me think we must have stayed at a different hotel granted this was something like our 17th visit so we know just about everyone at the hotel from the management to the room cleaners but we are almost newcomers compared to the number of visits by some repeat guests, We found the hotel to be spotless from the well maintained gardens to the rooms many of which have been fully refurbished and the seven al a carte restaurants just made our holiday even better. I would love to name names of the staff that made our holiday so special but my review if I did that would be endless as all of the staff really make this hotel special and not one of them can do enough for each and every guest.

In short the hotel is still just the same high standard that it was on our first visit back in 2006 and we will contiune to holiday here severel times per year.

I big thank you to the whole team at Sunrise select royal Makadi resort and Spa.

John & Yvonne

Room Tip: If you have children ask for block 10 if you travel without children ask for a central location
  • Stayed: May 2012, travelled with friends
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5  Thank FOCUSVON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, Manager at SUNRISE Select Royal Makadi Aqua Resort -Select-, responded to this reviewResponded 12 June 2012

Dear Mrs. Yvonne and Mr, John,

The SUNRISE Royal Makadi Team thanks you very much for these wonderful compliments.

We are very pleased that we could meet your expectations again and proud of your comments!

We wish you a lovely time back at home and are looking forward to welcoming you at SUNRISE Select Royal Makadi Resort soon again for holiday no. 18!

Sunny regards,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2012

we have not long returned from the sunrise royal makadi bay and all i can say is TERRIFIC we enjoyed ourselves greatly. the staff were very pleasant, the restaurants were brilliant and the aqua bar barman (mohamed gad) was the best. even though my wife had a fall the staff were very helpfull and out Thomas Cook rep (mohamed) was great. we will be going again sometime soon

  • Stayed: May 2012, travelled as a couple
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2  Thank bernieburnett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, Manager at SUNRISE Select Royal Makadi Aqua Resort -Select-, responded to this reviewResponded 11 June 2012

Dear Guest,

SUNRISE Select Royal Makadi Resort would like to thank you for the nice review.

We are very happy that you enjoyed your holidays with us.

Looking forward to welcome you soon again.

With best regards
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2012

Holiday 25th May - 8th June - 2 adults - 2 children (aged 12 and 11). Just returned and already planning to return next year. Booked with TCook and the flight was good (Airbus). Hurgharda airport was better than I expected and we managed to get through quickly. The SRM is only about 25mins transfer from airport. Check in was quick and painless.
Rooms
Our room was in Block 10 and it was a large comfortable room. We had one massive bed and two single beds for the kids and still had room for a table and chairs. Shower room was large and clean.
Pool area
The pool areas and gardens are kept very clean and well maintained. The pools were cool, but it was lovely jumping in when you are roasting.
Food/Drink
Great choice of al la cartes favs were Asian and Greek. Main buffet was fine too, busy at times, but choose your moment and we always managed to find a table. Food was good. The glasses or plastic beakers round the pool areas have seen better days, but a drinks a drink. Pub serves drinks in glasses. Some of the bar staff were a bit moody, but others were lovely. There was also a lack of staff sometimes, didnt ruin the hols though.
Entertainment
There is loads to do if you want to do it at this hotel. My son had his haircut for free. windsurfing, scuba, water aerobics, tennis (not in that heat), and loads of other stuff. There were beach parties, pool parties and loads of shows. We mainly sat by the pub where the pool table, table tennis are. Camel/horse rides on the beach.

This really is a fab hotel, it is more like a village and you really dont need to venture out of the resort. I would definitely recommend it.

Trips
Went to Luxor which was brill. Booked through tc £260 for a private car for the 4 of us. Got pestered quite a bit for tips once there, but our Guide was good and helped out. Would recommend this trip.
Did boat trip to Giftun Island, but wouldnt recommend it. Cost £94 (I think), and the island was packed. Spent 1hr there, which was more than long enough It was windy so the sand really stung as it whipped your legs. The actual boat getting there and back was ok stopped a couple of times for snorkling.
Got taxi into Hurgharda town to go to HRock, but would NEVER do it again. Pestered and harrassed from start to finish and when you politey said, NO to shop keepers they became quite intimiidating and even swore at us. Eventually rang the taxi who came to rescue us 2hrs earlier than anticipated.

If you go give Pepsi and Casanova (the camels) a banana from me.

Room Tip: Block 10 are huge rooms.
  • Stayed: May 2012, travelled with family
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3  Thank Fenninghams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, Manager at SUNRISE Select Royal Makadi Aqua Resort -Select-, responded to this reviewResponded 11 June 2012

Dear Guest,

We would like to thank you for choosing SUNRISE Royal Makadi Resort for your holidays in Egypt and we are happy that you enjoy your vacation.

Thank you for taking your precious time and giving us your comments. In fact as our valuable guest your opinion is very important for us as it helps us to improve our standards and service.

We hope to welcome you again in the nearest future and wish you all the best!

With best regards

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2012

have just returned from another fantastic holiday at this hotel and we enjoy the whole experience so much I have just booked for another 11 nights in August. All the staff remembered us by name from our stay last June and we recieved a lovely welcome and were allocated the exact r oom I had requested by e mail. Getting to know the staff and learning about their lives in Egypt is a big part of our holiday and leaves us with amazing memories. We never go on any trips just sit in the sun all day, although we acctually had 2 full days of cloud and even a few spots of rain late one afternoon- great hilarity, didnt ruin our daily cocktail hour though! Too many lovely staff to mention but all at family pool bar, Patrick for his fascinating football stories and all at Victoria pub especially Emad who spent many hours playing pool and table tennis with my son and his holiday mate when they had had enough of pool and slides., also for dealing with arrogant Russians who had been drinking vodka all day! If you have a son who is good at football then take a ball with you, Egyptians love football and love to show off , my son wore a different kit every night which was a great talking point, they all thought he looks like Ronaldo which made us chuckle. All a la carte restraunts fantastic so hard to pick a favourite, we avoid the main buffet and will not return to the Greek/fish the service was still great but none of us are big lovers of squid,octopus etc, but we all tried it! None of us have ever had upset stomachs in Egypt and I put this down to forcing ourselves to drink approx 10 bottles of water a day and also at night when drinking vast amounts of the lovely Egyptian white wine, the glasses got bigger by the hour , take US dollars for tipping. Also make sure you are particular about hand washing, the number of people I saw not doing this was unbelievable. One last point Thomas Cook cabin crew were bordering on being rude on outbound flight, while I realise it is a job to them they need to remember that we are on holiday. Thankfully on the return flight they were great especially when my husband left his wallet on the plane only realising after passport control !!!!! Cant wait til 3 August to do it all again!!!!

Room Tip: Top floor gives you a better view and much as having to climb stairs in 100 degree heat you dont have any noise from above. E mail hotel in advance with any room requests. We always stay in block 10 but when son older we will use the VIP quiet pool.
  • Stayed: May 2012, travelled with family
    • Value
    • Location
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5  Thank Lorna T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, Manager at SUNRISE Select Royal Makadi Aqua Resort -Select-, responded to this reviewResponded 10 June 2012

Dear Guests,

The SUNRISE Royal Makadi Team thanks you very much for these wonderful compliments.

We are very pleased that we could meet your expectations and proud of your comments!

We wish you a lovely time back at home and are looking forward to welcoming you at SUNRISE Select Royal Makadi Resort soon again!

Sunny regards,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2012

We booked this holiday as a last minute deal with Thomas Cook. The flight was cramped on the way, the hotel is only 30 minutes away from the airport. We seemed to get out of the airport remarkably quickly. From the off the people outside the resort want a tip. Even to put your bags in the coach. I didn't find this a problem and just refused. Our cases still got put on the coach and everything was fine.

Our check in was extremely pain free. We sat in the bar while the rep took our passports and came back with our room number. Someone took our bags to the room and that was it we were there.

We ate in the buffet restaurant and the a la carte's. All of which were good. The dalila was the least enjoyable and the mexican the most. However the service throughout was superb.

We spent all of our time down at the VIP pool. This was fantastic. Very quiet with excellent service by the barman. The resort on a whole is very clean. The VIP pool, you could eat your dinner off the floor. We didn't feel the need to move throughout the holiday. There were no salesman down here.

We went to the beach a couple of times, however there were a few jellyfish so we didn't bother again.

The weather was perfect and we paid to upgrade on our flight on the way home. Definitely worth the extra money.

We will definitely return!!!

  • Stayed: May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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3  Thank Ben207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, Manager at SUNRISE Select Royal Makadi Aqua Resort -Select-, responded to this reviewResponded 9 June 2012

Dear Guest,

SUNRISE Select Royal Makadi Resort would like to thank you for the nice review.

We are very happy that you enjoyed your holidays with us.

Looking forward to welcome you soon again.

With best regards

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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