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“Amazing two weeks!! can't wait to go back!”

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SUNRISE Select Royal Makadi Resort
Ranked #11 of 30 Hotels in Makadi Bay
Reviewed 14 July 2013

We have just returned from two weeks at this hotel. I travelled with 3 others and it was our first time in Egypt. I was quite worried about going as I had read a lot of mixed reviews and was unsure what to expect but I have never been so sad to leave somewhere before.

When we arrived at the hotel we had the staff say "welcome home" and they handed us a cold towel and drink. They then collected out passports and sorted everything out before taking us to our rooms. We were in Block 38 which was close to everything so were very happy with this. Our luggage was then brought to the room not so long after.

The room was of a good size with a bathroom and balcony. It was cleaned to a good standard and towels were changed everyday if you wanted them to be. (you left them in the bath/shower and they would change them for you). We had a mini bar which had water and soft drinks. Soft drinks were replenished once a week but water was replenished everyday. We had no problems with the room and wasn't too fussed about things as we only use it to sleep and get ready in.

The Hotel has 7 Al a Cartes and we tried all of them but the Greek. Our favourites were the Asian and the Mediterranean. The service overall was very good and you got your food quite quick, they were also very good at keeping your drink topped up!
We tried the main buffet a couple of times but didn't really enjoy it so stuck to eating in the Al a Cartes.
There were a number of options for lunch including stone backed pizzas near the Pergola bar as well as burgers/hotdogs and chips. There was also a lunch buffet at the main restaurant.

We went on a few excursions and were very happy with what we had picked. We booked our excursions with Essam and he was so helpful and funny! Throughout the holiday he often came over to talk to us and make sure we were happy.
We booked quad biking in the desert and a catamaran trip.

Quadbiking- This was such a fun trip and would recommend it! After having a safety briefing we got to have a try on the quad bikes and if you didn't feel you could control them or if they didn't think you could you had the option of going in the jeep. You then got to drive the quads through the desert for an hour and then stopped at a Bedouin village where you could have a camel ride and watch them make the carpets and bags. If you wanted to buy something you could but no-one hassled you into buying anything. You then drove the quads back through the desert for an hour.

Catamaran- This was a spectacular evening. Leaving the dock at around 14:30 and returning just after sunset, watching the sunset from the ocean is something that I would highly recommend. You sail from the dock out to a coral location for snorkelling, for those new to snorkelling the crew explain the process and lead a group of first timers out to explore the reefs. Once every one is back on board you sail out to a second corral location for some more snorkelling with the option to do some jumping/diving off the catamaran, you're given an hour at the second location which flew by.
We were lucky to be able to get on the netting at the very front of the boat and on the return trip back to dock we had a spectacular view of the sunset. Highly Recommended!

I also booked a diving trip for myself through the diving centre at the resort. I have a fear of the sea and was determined to try and get over it. I explained this to the diving instructors and they looked after me for the whole trip and even when I panicked they were good at calming me down. They were very professional and would recommend doing the diving. We went to two diving sites and did a bit of snorkelling as well. It was amazing to see all the fish and coral and if they weren't so fast you could have touched them! Unfortunately I couldn't dive very far as I had problems with the pressure in my ears and nothing seemed to make it better but I still had a fantastic time and still got up close to everything. I don't feel as scared about being in the sea after doing the diving.

The best thing about this hotel is the Animation team! I can't thank them enough for making my holiday so good. It wouldn't be the same without them! They work so hard with long hours but they always have a smile on their face and remain so happy and upbeat! I have so much respect for them, I don't know how they do it!
The Animation team tried to get everybody involved in all activities but didn't pressurise you into it, they would still come and talk to you and make sure everyone was happy! There were activities to suit everyone and we took part in activities we don't normally do. (Shout out to John! hopefully my latino dancing will be better next time I see you!)

Special thanks to Momo (security, sabotage!), Boca (money money money), Ayman, Kareem (Wuka Wuka), Bob, Ibiza (OMU,OMG), Marley (The master Archer), John, Ghazal, DJ Kamba and DJ Zidan. You guys made our holiday and without you this hotel wouldn't be the same! You all made such an effort to get to know us and we are really sad you can't be with us back here!

Overall we had an amazing holiday and can't wait to come back to our "second home".

  • Stayed: June 2013, travelled with friends
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Thank triplogin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this reviewResponded 2 December 2014

Dear our valued customer,
The SUNRISE Royal Makadi Team thanks you very much for your precious time that you have spent to post your opinion about our Hotel.

We would like to thank you for this outstanding comment on trip advisor. The best reward for Hoteliers is satisfied and pleased guests. But for our Hotel the greatest reward is a guest who feels with us like home.

We wish you a lovely time back at home and are looking forward to welcoming you at SUNRISE Select Royal Makadi Resort soon again!

Sunny regards,

Hotel Management

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3,842 - 3,848 of 7,572 reviews

Reviewed 13 July 2013

We have just got back from our holiday staying at the Sunrise Royal Makadi Resort, It has been amazing we only had a week there but we have made a good friend in Kareem one of the animation team who made sure that all holiday we were enjoying it and that if there were any problems no matter how small that he would be able to sort them out or try and resolve and questions or queries that we had regarding our holiday. He was very informative of all the activities that were going on in and around the pool and hotel areas that are available to all hotel guests in the evening. Waiting staff were brilliant; always had a smile on their face and ensured that our drinks were never low! Couldn't find one spot of rubbish or dirty areas within this resort and before we'd even left we had decided that we would definitely be returning in the future. Overall a fantastic holiday, couldn't recommend it anymore!

  • Stayed: July 2013, travelled as a couple
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Thank Matthew R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this reviewResponded 31 December 2015

Dear our beloved guest Matthew R,


Thank you very much for your valued comment on TripAdvisor.

We appreciate very much that you share your impressions of your holidays at SUNRISE Select Royal Makadi Resort.

Thank you very much that you appreciated work of hotel staff and the animation team. We are glad that you spend wonderful holiday in our hotel and we are looking forward to see you back again.
We hope to welcome you soon to SUNRISE Royal Makadi Resort again!

Best regards,

Hotel Management

Dear Mrs. Yvonne,

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Reviewed 13 July 2013

Recently stayed here for a week with a friend, we found its more of a couple and family orientated holiday however the holiday was still amazing. The staff were so friendly and always happy to chat and help from the first step in the hotel to the last step out. All of the restaurants were amazing and such a wide variety of food to eat catering to everyone's needs, mustafa in the main restaurant especially made us feel welcome and was always happy to chat every time we ate there. The animation team were amazing, activities from morning all the way through till late night. The team were always so happy and helpful and always up for a chat, cannot single out just a few of the animation team because all of them were just amazing!!
The only negatives for this holiday is the cocktails are not good and the wifi is not free and quite expensive.

  • Stayed: July 2013, travelled with friends
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7  Thank rachel b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this reviewResponded 5 January 2016


Dear our valued guest Rachel,

Thank you very much that you have taken some of your precious time to post this charming reviews on HolidayCheck.
It is really a pleasure to read it and we are very proud to receive your respected compliments. Thank you very much that you appreciated work of our animation team.

The SUNRISE Royal Makadi Team is looking forward to welcoming you again and hopes to meet your expectation.

Please do not hesitate to contact us for any requests. We are happy to assist you!

Sunny regards,
Hotel Management

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Reviewed 10 July 2013

I will cut this short and post in bullet points, we stayed here from 31st May 2013 for one week.

1, Animation Team - Great
2, Hotel Rooms - Ok
3, Hotel grounds - Lovely, apart from stinking of human faeces when they water them.
4, Food - Really poor in the buffet, really is like a cattle market.
5, Food (A 'la carte's) - T-Bones-Best Steak I have ever tasted. Asian-Beautiful. Mexican-Not so good. Italian - Beautiful.
6, Beach - Gorgeous, Snorkelling poor.
7, Drinks - Beer ok, White Wine is really, really, really bad (undrinkable). All soft drinks warm.
8, Weather - Scorching not a cloud in the sky.

We have been to Egypt 8 times and this hotel is one of the worst.

  • Stayed: May 2013, travelled as a couple
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6  Thank JulieNMarkDunhill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, Guest Relations Manager at SUNRISE Select Royal Makadi Resort, responded to this reviewResponded 17 April 2016

Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

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Reviewed 10 July 2013

We have just returned from a week at this hotel.
Well can i start by saying the staff are great really made us feel welcome.
But apart from that we as a family of 5 were very disappointed to say the least,this is no way a 5* hotel, the food was terrible, on quite a few occasion's there was't enough food cooked so we found our self's waiting around for ages & by the time it was put out the rest of the food we had got on our plates was cold! for this reason i think it's why for 5 days of my 7 day holiday i had a very bad upset tum. On Sunday the main restaurant did a "roast dinner" which we had collected from different areas of the buffet hall until we realised they had run out of gravy!
Tried the pasta to one night but they had run out of cheese!
Does't cater very well for kids either food wise, my 3 children aged 11, 9 & 4 lived off chips & bread rolls all week.
Half the family pool with slides is a building sight, trying to relax in the sun with the sound of a disc cutter really annoyed me, we payed a lot of money for the "Special 5* hotel". We were expecting a lot better resort/room/food etc.
last year we went the Sahara beach in Tunisa 3* hotel which was a lot better in every way.
Holiday village the year before which to was a lot better value for money to.

  • Stayed: July 2013, travelled with family
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2  Thank em19771973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, Guest Relations Manager at SUNRISE Select Royal Makadi Resort, responded to this reviewResponded 17 April 2016

Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2013

just got back this morning after a fab holiday here.
thankyou so much to the fantastic staff who made this holiday special mido brown, becky, jon,ibiza and bob. ahmed in the pergola bar and tabola in reception.we have never been looked after so well on any holiday ever! alfie (mario) cried all the way to the airport as he didnt want to come home! take care and see you all soon x :)

Room Tip: we had a superior family room and it was lovely
See more room tips
  • Stayed: June 2013, travelled with family
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4  Thank Tyounger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, Guest Relations Manager at SUNRISE Select Royal Makadi Resort, responded to this reviewResponded 17 April 2016

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,


Should you require any further assistant, please do not hesitate to contact me

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2013

Have just returned home from our 3rd visit to this fab hotel. Beam me up Scotty and take me back there. There is nothing I can complain about. Ok, some people don't like certain foods, that's fine, don't eat them then.
All the staff from the management to the waiters to the bar staff to the gardeners are so polite, respectful and never ignore you. Everyone says good morning on your way to breakfast ( best in the Mexican, not as manic )
Food choice is HUGE, if you come out of the restaurant hungry there is something wrong with you.
The animation team, OMG, they are fab, John, Milo, Mido Brown, Marley and the scouse newcomer Becky, how well did she fit in. They are all amazing, if you want to join in you can, if you want to chill by the pool (which we did) well that's fine also. They put on some great dance shows at night and work amazingly hard so that you enjoy every part of your day.
On the day we went home they all appeared in the reception area to wave us off (tissues at the ready). We are hoping to return later on in the year, work commitments permitting. They greet with you with the saying 'Welcome Home' and it is just like coming home again. Can't wait to return to see them all again

  • Stayed: June 2013
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4  Thank Anfield4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, Guest Relations Manager at SUNRISE Select Royal Makadi Resort, responded to this reviewResponded 17 April 2016

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,


Should you require any further assistant, please do not hesitate to contact me

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SUNRISE Select Royal Makadi Resort

Address: Makadi Bay, Makadi Bay, Hurghada 623, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada > Makadi Bay
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Makadi Bay
#5 Spa Hotel in Makadi Bay
#5 On the Beach Hotel in Makadi Bay
#7 Romantic Hotel in Makadi Bay
#10 Luxury Hotel in Makadi Bay
Price Range: £58 - £118 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — SUNRISE Select Royal Makadi Resort 5*
Number of rooms: 698
Official Description (provided by the hotel):
Sunrise Select Royal Makadi is located in the heart of Makadi bay. The hotel is built on relaxing landscape, with spectacular avers and fine sand beach for enjoyable vacation. Distance form Hurghada international Airport 30 minutes, from Hurghada downtown 35 minutes. ... more   less 
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Also Known As:
Sunrise Royal Makadi Hotel Makadi Bay
Sunrise Makadi Bay
Sunrise Royal Makadi Bay

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