From the moment you hear the first 'welcome home' you know you are in somewhere special. The customer service from everyone who works at this hotel is fantastic, everywhere we went, whether that was the Pool, Bar or Restaurants, everyone asked if we where having a good holiday and if anything was wrong.
On our first morning we met Mahmoud (Tom) who was looking after the main pool - what a briliant guy, always making sure we were OK, fresh towels laid out on our beds everyday and then came round with cold face cloths in the afternoon.
It takes a lot to prise us off our sunbeds, but once you start talking with the animation team you just want to get involved and we are glad we did as they made our holiday exceptional, special praise to John, Natalie, Kareem,(who nicknamed our group the Legends) Gazal, Marley, Coco, Boca, Morriso and Chico from Syria.
The General Manager of the Hotel should feel very proud of all his staff, and we look forward to being 'welcomed home' again next year.More