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“Best hotel iv been too!”

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SUNRISE Select Royal Makadi Resort
Ranked #5 of 30 Hotels in Makadi Bay
Winchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Best hotel iv been too!”
Reviewed 9 June 2014

Wow. Well I have been here 5x now and have just come back and looking at booking my 6th. So that says it all for someone who has been around the world in lovely hotels. This one everyone makes the effort it's so friendly and welcoming. Everything is top standard service and iv gotta hand it to the animation entertainment team for the best service award out of everyone. They made sure everything was ok, and ensured we had an excellent holiday and entertainment. The evening shows were awesome, the dance show I'd pay a lot
To see that :) Kareem was my favourite he had me In laughing fits every day "aqua gym" I'm gunna miss everyone but not
For too long I will be back xxxxx

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rachelslangford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this review, 11 June 2014
Dear our Valued Customer,

I could not find the suitable words to express our appreciation for your kind post on trip advisor.

It has been our honor to have you as our guest and I am very happy to know that we were able to make your holiday the most enjoyable trip.

I shared personally your comments with the entire team members in particular with the animation team,and Kareem of course your remarks will stimulate them to maintain their high level service and spare no efforts to make the guests’ journey at SUNRISE Select Royal Makadi is always enjoyable and memorable.

Looking forward for your next visit.

Yours sincerely,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 June 2014

I booked this holiday for my partners 30th birthday. The place was beautiful, from views, pools, restaurants even entertainment. It was perfect.The staff were also friendly and welcoming.

Most of all I would like to thank the great animation team who made our stay even more worthwhile. I cannot express how fantastic the team were and welcoming. Great customer service from each member of the team. I would defo return back to this resort. Kareem, John, sylvia,just to mention a few names were absolute stars. They are great at what they do and extremely talented n hard working individuals.

loved every minute of our stay.

Love Sammy x

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sammy_yh1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this review, 12 June 2014
Dear our Valued Customer,

I could not find the suitable words to express our appreciation for your kind post on trip advisor.

It has been our honor to have you as our guest and I am very happy to know that we were able to make your holiday the most enjoyable trip.

I shared personally your comments with the entire team members in particular with the animation team, Kareem, John, Sylvia, of course your remarks will stimulate them to maintain their high level service and spare no efforts to make the guests’ journey at SUNRISE Select Royal Makadi is always enjoyable and memorable.

Looking forward for your next visit.

Yours sincerely,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
HEREFORD
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 June 2014

Have been unsure about holidaying in Egypt for a long time but after a lot of research & some really helpful reviews/ forum posts we settled on the SRM.
We printed & filled in our Visas beforehand and paid at the bank as recommended which saved time and some money. I have to say the airport isn't a pleasant experience but you're not there long.
We stayed in room 36308 (we had requested this block beforehand as advised on the forum) and were not disappointed. It was a family room and they really are huge! As is the walk in shower.
It was very clean and the level of cleanliness did not falter during our stay. Our mini bar was topped up with soft drinks as well as water every day which was lovely.
Every one raves about the Entertainment team and it's easy to see why. Even if you're not really in to the activities like ourselves they always had time to stop and chat and you felt they were genuinely interested. Our definite favorites were Gazal (hugely talented Lute player) and Marley who is permanently happy. Natalie the only English member was really helpful also.
The pools were all gorgeous and very refreshing in temperatures of about 36c, my only criticism here is that the slide pool never seemed as clean as the other pools. There was often a gungy film on the top. It may have been a problem with the filter though. The other problem was that the soap dispensers in the pool toilets were often empty and in such a busy environment where bugs can spread easily it's imperative to keep this full. I did bring this to the cleaners attention.
The staff all around the hotel are outstanding!!!! They are what helped to make it such a special holiday. A special mention to Ahmed in the Mexican who was a super star! My little boy and I cried when we had to say goodbye. The Egyptians really are such good people and work ridiculously hard. Most of them are working to send money home to their parents or wives and the odd tip to them makes a huge difference. We tipped whom we wanted to every couple of days 1 or 2 dollars.
The sea was lovely and warm, make sure you take your snorkels as it's just an amazing experience. We took a couple of rolls from the restaurant one day and the fish were eating the bread from our fingers. Our youngest son was over the moon to see Nemo and Dory!
One of the best things about the hotel are the dining options. We chose to eat in the Mexican every morning which is a lot quieter and smaller than the main restaurant, and then lunch we would go to the Around the World (again a lot quieter) or get freshly cooked pizzas from by the slide pool. Yummy!!
We got in to the habit of booking every morning for 3 nights ahead in one of the A la Carte restaurants and because of this only needed to eat in the main restaurant once. It's very busy in there and as it's so large it would take so long to select our dinner by which time some bits may be cold or others in the family had already finished. It is however all of high quality.
The A la Carte restaurants are: Mexican, Meditteranean, Greek (fish), Italian, Asian, Bedouin and T.Bones (steak). We loved them all and had different favorites each, the Asian was very popular with my hubby and eldest son. It really was super to have the choice and we know from other holidays that eating in a main restaurant every night can become a little monotonous.
We had a day trip to Luxor booked through Hurghada Tourist Services (before we left home) and I would highly recommend this company. It was a very long/ hot day but well worth doing and our 2 boys aged 9 and 13 coped really well with it. I possibly wouldn't advise taking children younger than 9 years. It is a lot hotter in Luxor and climbing up the tombs in 40c heat was quite hard going. Definitely made worthwhile by seeing King Tutunkhamuns Mummy though.
Back to the Sunrise and would like to sum up by saying it was a fantastic holiday. The management really do care that you're having a good time and want your holiday to be perfect which it was.
Thank you for a wonderful holiday. We feel that we don't need to look for anywhere else when we return to Egypt and that's a first for us as we like to try different places. We'll be back!!

Room Tip: The family rooms in blocks 35, 36 and 37 were the best in my opinion.
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
5 Thank ASHTONX4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this review, 12 June 2014
Dear our valued guest,

The SUNRISE Royal Makadi Team thanks you very much for these wonderful compliments.

We are very pleased that we could meet your expectations and proud of your comments!


We wish you a lovely time back at home and are looking forward to welcoming you at SUNRISE Select Royal Makadi Resort soon again!

Sunny regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 June 2014 via mobile

We just had a fabulous 14 night holiday here. The food is fantastic. The a la carts are amazing and if you can ignor the greedy Russians then the main buffet restaurant has a great choice of everyone. Even has a kids corner just for the lite ones. The animation team, karem, boca, momo, Jon to name just a few was one of the best teams I have ever come across. Nothing was too much trouble for any of the staff who all worked tirelessly to make sure our holiday was the best it could be. I have to mention the heroics of our lifeguard Mahmoud who not only saved 2 children while we were there was very helpful and extremely kind and I was happy knowing he was watching the pools keeping everyone safe. The most amazing send off when we got on the coach really did make us feel like we were leaving home and I wouldn't hesitate to recommend this hotel to anyone. Well done sunrise royal Makadi. You have got it spot on. Miss you already. Xxx

Stayed June 2014
Helpful?
3 Thank FayPresto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this review, 12 June 2014
Dear our valued guest,

The SUNRISE Royal Makadi Team thanks you very much for these wonderful compliments.

We are very pleased that we could meet your expectations and proud of your comments!


We wish you a lovely time back at home and are looking forward to welcoming you at SUNRISE Select Royal Makadi Resort soon again!

Sunny regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wakefield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 June 2014

This was our 7th time returning to this hotel and can you blame us, lol. Absolutely fantastic, you know exactly what you will get when you come to SRM. Sun, Sea, Sand and excellent Service. No nasty surprises, everything falls into place. Loved it every bit as the first time we came.
The hotel was very clean from the room, restaurants, pool, poolside, bars etc. the food was excellent and there was so much choice to choose from. I loved the fresh cream cakes lol.
I have to give a special shout out to certain people who were excellent throughout our stay:
Thank you to waleed (bellboy) manager, moustafa & sayed (reception), saleh, ahmed (pool bar), Mohammad (pergola bar), Shebyl (towel man). We had an excellent time and would recommend this hotel any day of the week. See you again soon.

Thank you

Attif & Nicola

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank N55tro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this review, 12 June 2014
Dear our Valued Customer,

I could not find the suitable words to express our appreciation for your kind post on trip advisor.

It has been our honor to have you as our guest and I am very happy to know that we were able to make your holiday the most enjoyable trip.

I shared personally your comments with the entire team members in particular with waleed (bellboy) manager, moustafa & sayed (reception), saleh, ahmed (pool bar), Mohammad (pergola bar), Shebyl of course your remarks will stimulate them to maintain their high level service and spare no efforts to make the guests’ journey at SUNRISE Select Royal Makadi is always enjoyable and memorable.

Looking forward for your next visit.

Yours sincerely,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancashire
Level 3 Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 June 2014

Just returned from the SRM , fabulous hotel, spacious rooms, stunning pools and picture perfect beach, lush gardens. The food could not be faulted at all, so much choice, if you stayed for a month you couldn't sample it all. The staff are like non I have ever come across, from front of house staff, to waiters, bar staff, cleaners, towel boys, gardeners, chefs, such warm and friendly people who do anything to make your stay perfect. The entertainment team are absolutely fantastic Natalie, Silvia, John, Momo, Miso to name only a few they work so hard each and every day to ensure that your stay at the hotel is the best it can be. In my opinion, the entertainment team are the absolute icing on the cake at this hotel, nothing is too much trouble for them, they remember names, faces, likes, dislikes, absolutely fab team of genuinely great people. We stayed in a family room in block 36 and it was perfect, spacious, clean, lots of wardrobe space, mini fridge filled daily with water bottles. Tea and coffee making facilities in the room. Huge beds ! And so comfortable too. TV in both rooms, spacious bathroom. Balcony with great view of family pool.
We spent most days at the main pool, but did find that we had to get up quite early to "bag a sunbed" bit disappointed that the "towel on sunbed syndrome" was alive and kicking here with quite a few not being used until very late in the day, but once we got into a routine we were fine. The pool was fab, clean and clear and very welcoming in the heat! The beach was also great, so clean, and swimming in the sea was amazing, we actually walked down the beach to the hotel next door the fort arabesque to sample their snorkelling too, that was was fab. Our daytime highlight had to be hiring a glass bottom boat for a few hours, we were taken out to a beautiful coral reef for snorkelling - truly amazing and can only be described as like swimming in a giant tropical aquarium, then on for a spot of fishing, and finishing off with a subset return to the hotel. 5 hours, boat to ourselves, snorkelling, fishing, swimming, sunbathing, glass bottom boat, and sunset return for a bargain price of £90.
All in all, a fantastic holiday, in a beautiful hotel with fabulous friendly staff, I wouldn't hesitate to recommend this hotel and would return in a shot, and probably will !

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank chiggyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this review, 8 June 2014
Dear our valued guest,

The SUNRISE Royal Makadi Team thanks you very much for these wonderful compliments.

We are very pleased that we could meet your expectations and proud of your comments!


We wish you a lovely time back at home and are looking forward to welcoming you at SUNRISE Select Royal Makadi Resort soon again!

Sunny regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Billericay, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 June 2014

Just returned from a 10 night holiday here (3 am this morning)and had to write this review straight away.We have been to Egypt many times but have never experienced the level of service that was provided at this hotel. Nothing is too much trouble for staff who work tirelessly to ensure that you have a great holiday.The choice of food and drink was excellent, cleanliness and upkeep of the hotel and grounds are second to none.
Truly believe that the entertainment team are the best I have ever encountered and should be rated best in Egypt! They are there every moment of the day to ensure that you get the most from your holiday,that you feel special, valued and part of the "Sunrise family." Huge thanks to Karem-what a lovely guy!
Whether you want a holiday full of activity or just a chill out time, the staff at this hotel will ensure that's what you get, thanks to all of you for a wonderful time!! See you for our next holiday!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Julie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this review, 8 June 2014
Dear our valued guest,

The SUNRISE Royal Makadi Team thanks you very much for these wonderful compliments.

We are very pleased that we could meet your expectations and proud of your comments!


We wish you a lovely time back at home and are looking forward to welcoming you at SUNRISE Select Royal Makadi Resort soon again!

Sunny regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SUNRISE Select Royal Makadi Resort

Property: SUNRISE Select Royal Makadi Resort
Address: Makadi Bay, Makadi Bay, Hurghada 623, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada > Makadi Bay
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Makadi Bay
#4 Family Hotel in Makadi Bay
#4 On the Beach Hotel in Makadi Bay
#5 Luxury Hotel in Makadi Bay
#7 Romantic Hotel in Makadi Bay
Price Range (Based on Average Rates): £
Hotel Class:5 star — SUNRISE Select Royal Makadi Resort 5*
Number of rooms: 698
Official Description (provided by the hotel):
Sunrise Select Royal Makadi is located in the heart of Makadi bay. The hotel is built on relaxing landscape, with spectacular avers and fine sand beach for enjoyable vacation. Distance form Hurghada international Airport 30 minutes, from Hurghada downtown 35 minutes. ... more   less 
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Also Known As:
Sunrise Royal Makadi Hotel Makadi Bay
Sunrise Makadi Bay
Sunrise Royal Makadi Bay

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