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“Unbelievable Staff”

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SUNRISE Select Royal Makadi Resort
Ranked #9 of 30 Hotels in Makadi Bay
Stourbridge, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Unbelievable Staff”
Reviewed 25 July 2014

We took two 16 year olds, having just finished their GCSEs, here at the beginning of July, and it was fabulous. The hotel staff couldn't do enough for you - waiters, bar staff everyone. And as for the entertainment team - simply "Wow!" They really care and continually ask if everything is ok, and genuinely mean it. I won't name names because I think they were all excellent - but one member of the team even brought us a pack from home on his day off to make Om Ali - a traditional Egyptian dessert after we told him how much we had enjoyed it and asked the restaurant staff how to make it. They made out teenagers feel really welcome and part of their crowd, which meant we could relax and fully enjoy our holiday. The hotel is spotless and staff are cleaning non stop everywhere, the restaurants are excellent - both food and service - they really do go out of their way to make sure you are happy - accommodating anything you request for food. I couldn't recommend it enough - and take advantage of the end of GCSEs before lots of families get there if your child is doing them next year (!) It's brilliant. Thank you to all of you for making our holiday perfect! Oh, and the snorkling at next door hotel's beach is incredible!

Room Tip: All rooms are great
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank GillWat67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this review, 26 July 2014
Dear our valued guest,


The SUNRISE Royal Makadi Team thanks you very much for these wonderful compliments.

We are very pleased that we could meet your expectations and proud of your comments!

We wish you a lovely time back at home and are looking forward to welcoming you at SUNRISE Select Royal Makadi Resort soon again!

Sunny regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6,282 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,140)
Date | Rating
  • Arabic first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Russian first
  • Serbian first
  • Slovak first
  • Spanish first
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English first
london
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 25 July 2014

this was our second trip to this amazing hotel, things just keep getting better!! we were a family group of 12, ranging from the 1yr old granddaughter upto my 70yr old in-laws EVERYONE was catered for from the minute we arrived. We had rooms we had requested in blocks 11 & 12 brilliantly central to everything. Even though 2 of our rooms in block 11 backed onto the family pool with building works we experienced NO noise or disruption at all.

Right now more about this wonderful hotel & it's amazing staff, apart from night 1 when we arrived we ate every night in one of the ala cartes, Asian is still our favourite, we were also able to have dinner in T-bones at the family pool on the night it reopened (many waiters had remembered us from our previous visit last year AMAZING considering the turnover)

ANIMATION TEAM...where do I start?? John, Natalie, Kareem, Mido, Boca, Zidan, Sylvie, Ghazal, Momo, Ahmed, Mando...and sorry all I've forgotten!! these guys really are the best, never been anywhere else that the entertainment staff work so hard, I feel honoured to call many of them friends and already looking to visit again soon.

we did a couple of boat trips, loved the dolphin house trip booked with blue waves, we were fortunate to be able to swim with wild dolphins and a couple of stops for some amazing snorkling.

Used the spa again, 3 wonderful massages = (heaven)

Rooms are spacious with HUGE comfy beds.

CAN'T WAIT TO RETURN......

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank kls2001london
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this review, 26 July 2014
Dear our valued guest,


The SUNRISE Royal Makadi Team thanks you very much for these wonderful compliments.

We are very pleased that we could meet your expectations and proud of your comments!

We wish you a lovely time back at home and are looking forward to welcoming you at SUNRISE Select Royal Makadi Resort soon again!

Sunny regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Devon, United Kingdom
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 25 July 2014

We booked this as a fly and flop holiday hoping to just relax in the sunshine - and this hotel ticked all the boxes. Great food, lovely spacious room, great pool area and beach with fantastic snorkelling on the house reef and at Fort Arabesque, plus lovely, lovely staff. The animation team are the best I've ever experienced (and we don't do animation) - they always find time to check you are enjoying your holiday and whether ther is anything they can improve. They always chat and have fun with you, without ever being pushy. They were all great - we mosyly interacted with Kareem, John, Momo, Gazal (loved the Lute playing in the lobby bar) Natalie, Sebastian plus others I've forgotten the names of - but they wee all pleasant. Grounds are beautifully tended, the hotel kept clean and we particularly enjoyed the food and service in the Asian (brilliant Tepanyaki (at extra cost)) and the Bedouin. All in all, a great value for money break and we want to go back!!!

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Keith N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this review, 26 July 2014
Dear our valued guest,


The SUNRISE Royal Makadi Team thanks you very much for these wonderful compliments.

We are very pleased that we could meet your expectations and proud of your comments!

We wish you a lovely time back at home and are looking forward to welcoming you at SUNRISE Select Royal Makadi Resort soon again!

Sunny regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancashire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 July 2014

From the moment we arrived at the hotel we felt at home. We stayed in block 32 in a very spacious room with two bedrooms; a double and a twin for the children. The rooms are lovely and were well looked after by our wonderful cleaner, Mohammed. We dined in the a la carte restaurants and buffet restaurants and had fantastic food and service in both. Drinks are also fantastic, the cocktails are fab and the children loved their mocktails! We never had trouble finding a sunbed at anytime of day, whether on the beach or at any of the several pools. The animation team were fantastic, the children loved their shows and they are a credit to the hotel. My daughter went to to TC children's club several times and really enjoyed the activities. The hotel has beautiful gardens, fantastic facilities, wonderful food, brilliant staff and was one of our best holidays! We will definitely be "coming home" to this hotel again.

  • Stayed April 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
3 Thank Hayes42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this review, 26 July 2014
Dear our valued guest,


The SUNRISE Royal Makadi Team thanks you very much for these wonderful compliments.

We are very pleased that we could meet your expectations and proud of your comments!

We wish you a lovely time back at home and are looking forward to welcoming you at SUNRISE Select Royal Makadi Resort soon again!

Sunny regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Walsall, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 July 2014 via mobile

Stayed here for our Easter holidays, 4th time back to hotel and returning in 2 weeks for our Summer holidays and counting cannot wait.
The accommodation is lovely, spacious and cleanliness is second to none. The food is out of this world, so much to choose from, favourite restaurant Asian (fried icecream amazing) close followed by the Mexican. You can eat in the a la cartes every night if you plan your reservations.
The complex is well set out and again cleanliness and maintenance is high on the agenda every day.
The staff are out of this world, just hoping Bassam is still on the pool bar, his cocktails are the best.
The entertainment team are the best we have had the pleasure to meet out of all the holiday locations we have visited and believe me we have been to lots of places.
Counting down now and cannot wait to be greeted with " Welcome Home"

Stayed April 2014, travelled with friends
Helpful?
2 Thank Knaptoncm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this review, 26 July 2014
Dear our valued guest,


The SUNRISE Royal Makadi Team thanks you very much for these wonderful compliments.

We are very pleased that we could meet your expectations and proud of your comments!

We wish you a lovely time back at home and are looking forward to welcoming you at SUNRISE Select Royal Makadi Resort soon again!

Sunny regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bratislava, Slovakia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 July 2014

I just have to say that this is the best hotel I've ever been to. Not only for its perfect location, cleanness, facilities ... but also for the staff and the animation team there. Somebody could think that a holiday in a resort is boring... Haha ! This is the biggest lie ever ! The animation team prepares so many activities, you won't be able to decide which one you want to participate in ! They are very friendly, communicative, nice, kind and polite... The garden, pools, bars, beach, shops ... everything is just perfect ! The staff is polite and friendly. Cooks are so skilled.. the food is perfect. You can even choose from many different oriented restaurants. I can't imagine a better place for holiday. We will definitely come back even this year !
Special thanks - to Silvia and Tata for not beeing only the cutest, prettiest and most stylish girls, but also for their smile (which you can see all the time on :), for their perfect workouts and stretchings and for the perfect talks.
- Moresio for the best time spend during the shuffle board competitions and even I was really bad at this game I was able to win .. and for the crazy zumba dances which I enjoyed sooo much ! And also for the perfect costumes every night :D
- Kareem for encouraging me to get 30/30 at the shuffle board game :D ... for the funniest but challenging water gym courses and water polo matches (btw everytime choose to be in the taem with him.. you will win). And also for his great great great english skills (accent included)
- Boca for beeing hilarious and also for his diva-like dance courses.
- Brown for beeing so careful and responsible at the capoira courses (which are quite interesting to learn).. And for showing us how to make the best tea for stomach problems.
- Dino also for all of the games you managed (again..the best choise is to be with his team.) and for his kindness and friendliness and I can't forget about the darts competitions every evening !
- Jamaica for the loveliest accent in the world !
- Sebastian because of "wicky o wicky"
- John for his AMAZING dancing skills
- Ghazal for his ability to say the hardest Czech/Slovak words in our languages.
And to all of the animation team for their smiles, friendliness and energy ... and also for the best Show Time ever !

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trish V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this review, 26 July 2014
Dear our valued guest,


The SUNRISE Royal Makadi Team thanks you very much for these wonderful compliments.

We are very pleased that we could meet your expectations and proud of your comments!

We wish you a lovely time back at home and are looking forward to welcoming you at SUNRISE Select Royal Makadi Resort soon again!

Sunny regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 July 2014 via mobile

I went to this hotel on the 8th July for 2 weeks with my mum. It was the best 2 weeks I have ever spent out of the UK.
I can't fault this hotel what's so ever. Everything were perfect.
I arrived at 12 midnight and we was welcomed by Natalie(from animation team) and a few of the staff from reception.. The welcoming was amazing. We got made feel at home and got offered drinks after a long exoasting day traveling to Egypt.
Everyone was so helpful and did everything they could to ensure we had a fab holiday!
Hotel- it was very clean and spacious.. The reception area had its own area for the guests to use the computers.. They was also security at the doors(entrance) which made us feel secure..... The bar outside had it's own WiFi which all of the guests used but could be slow at times.
The pools was amazing! Couldn't ask for better pools. We stayed around the main pool as it had its own pool bar which was a nice swim to Go to it and it was relaxing sat there enjoying our drinks in the pool!
We walked past the kids club when its opened which looked excellent! And the pool with the slides looked emaclute.
The main pool had plenty of sunbeds for the guests with umberellas to sit in the shade when ever we wanted.
Room- we was on block 17 .. our hotel room was amazing. Always got cleaned to the highest standard. The rooms was big so had loads of space to walk around and the room had loads of draws for our luggage which was useful. We also had English channels on the tv which was good as we are British..
Animation team- This animation team is the best I have ever come across! Every morning they would walk around the pool and greet everyone which made us feel at home. They was amazing. They did everything to make sure our holiday was the best. Especially Kareem. He went out of his way to ensure we was satisfied. If you have any problems you could go to him and he would make sure your problem is sorted in the next 5 minutes. Likewise the rest of the animation team are incredible too! Brown, kareem, bobo, John, boka boka, Olga, dino, Sylvia, Natalie, Ghazal, Sebastian, tata and zidan ( sorry if I have missed anyone out) we enjoyed the daily activities. Like water polo, water aerobics with Kareem and shuffle board with Sebastian. The night time entertainment was amazing. Enjoyed the karaoke nights and the live singing and most of all the animation team dancing! They are incredible!
I must sat a lot about the main people IE gardeners who maintain and look after the up keep of the gardens and the recreation people who walk about in the blue tops making sure the pools are safe and clean and cups and bottles are collected at the side of the beds. And the spillages are cleaned up immediately. They do a fantastic job all around!
Would like to thank our room cleaner who cleaned block 17 so much! He was a genuinely, nice caring and polite gentleman who couldn't do anymore to keep us satisfied with our room. He always made sure we had water and drinks in our fridge and whenever we needed something he would be there.
Also i need to bring in a mention of El Gendy; the pool bar man! He was a delite to meet! They was never a dull moment with him! He always had a laugh with us and made us smile! He had a amazing sence if humour and a funny character. He will never be forgotten as the chatty bar- man.
I would like to thank the higher staff behind reception and the animation manager. They helped us a lot!
Will definatly be returning!
Shannon&Barbara.

Stayed July 2014, travelled with friends
Helpful?
Thank Shannon F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this review, 26 July 2014
Dear our valued guest,


The SUNRISE Royal Makadi Team thanks you very much for these wonderful compliments.

We are very pleased that we could meet your expectations and proud of your comments!

We wish you a lovely time back at home and are looking forward to welcoming you at SUNRISE Select Royal Makadi Resort soon again!

Sunny regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SUNRISE Select Royal Makadi Resort

Property: SUNRISE Select Royal Makadi Resort
Address: Makadi Bay, Makadi Bay, Hurghada 623, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada > Makadi Bay
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Makadi Bay
#4 Family Hotel in Makadi Bay
#5 On the Beach Hotel in Makadi Bay
#7 Romantic Hotel in Makadi Bay
#8 Luxury Hotel in Makadi Bay
Price Range (Based on Average Rates): £
Hotel Class:5 star — SUNRISE Select Royal Makadi Resort 5*
Number of rooms: 698
Official Description (provided by the hotel):
Sunrise Select Royal Makadi is located in the heart of Makadi bay. The hotel is built on relaxing landscape, with spectacular avers and fine sand beach for enjoyable vacation. Distance form Hurghada international Airport 30 minutes, from Hurghada downtown 35 minutes. ... more   less 
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Also Known As:
Sunrise Royal Makadi Hotel Makadi Bay
Sunrise Makadi Bay
Sunrise Royal Makadi Bay

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