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“Fantastic Holiday...Exceptional Staff”

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SUNRISE Select Royal Makadi Resort
Ranked #4 of 30 Hotels in Makadi Bay
Reviewed 25 July 2014

I can well understand why this hotel has so many repeat visitors. This was our first time here and we had a fantastic holiday. From hotel transfer car to check-in to departure and everything in between, every member of staff was exceptional. Transfer waiting at arrivals for us. Check-in was smooth and friendly. There was a slight issue with our booking and were told to go and have our meal first while the reception sorted it out, nice touch. The receptionists were very efficient and helpful even allowing me to check-in for a flight and print boarding passes from their office behind.
Rooms – We stayed in block 14 very central, near reception and only a short walk to anywhere in the resort. Spacious and cleaned to a very high standard. Room attendant was very friendly. Mini bar was stocked with soft drinks and plenty of water, water was replenished daily. Had a kettle with tea and coffee also replenished daily. Air conditioning worked great and kept the room lovely and cool.
Toiletries looked to be of a good quality if you need to save space in your cases, we had our own. Towels and bedding changed daily.
Grounds - Very well maintained with the gardeners and cleaning staff working non-stop keeping it this way. Flowers and gardens were beautiful throughout. We used the local spray OFF and only one mozzie bite. Didn’t really see any mozzies around.
Restaurants – Only ate our evening meal once in the main restaurant but the variety of food was fantastic. The Al a Cartes was the main reason we booked this hotel, we weren’t disappointed. You book the restaurants through a touchscreen system in the reception area and can do this three days in advance. Food was excellent in all of the restaurants but the Asian was our favourite. Beautiful omelettes every morning for breakfast in the main restaurant. We had lunch every day in Around The World, lovely food, great service with drinks, peaceful and so well air-conditioned, well needed at that time of the day in the heat.
There are also snacks at the Pergola bar all afternoon, soup, burgers, pizzas etc… you can even get snacks in the main restaurant at midnight, proper all inclusive.
Bars – Staff are so friendly and keep you well supplied. Found the drinks to be good, the Pergola had a lovely buzz around it and DH rarely had to go to the bar, drinks brought straight down to us. The Lobby bar made some fabulous cocktails and was always our last stop of the night.
Free wifi around the Pergola but could be slow. I bought 3gb for my ipad in the hotel shop and found this to be brilliant. Haggle the price for everything here.
Pools – really big, beautiful and kept so clean. We didn't have any problems finding sunbeds at any time of the day. Though I do think for the size of this hotel, management could have a look at having a quiet pool for all, not just for entitled or VIP guests only, I found that to be a strange one. Although I love kids it would have been nice to be able to get away from the noise for a while. There was a lifeguard was on duty at all times by the pools.
Beach – I felt it was a bit cramped, the windcheaters give the impression of less space and block the view of the beautiful sea. We never had a problem getting a sunbed here either. There is a little bar at the beach for soft drinks, teas, coffees and beer. To get water was good as no need to queue, there is a fridge beside the bar so just help yourself. Same in the Pergola.
Tip: Bring our own lilo with you if you can, rip off prices for them at the beach. Three times the price of home. Same for the kiddies inflatables. Sun creams are also very expensive, bring plenty.
We used the dive center attached to the hotel down by the beach for diving (PDL) and found Adam and the lads to be great. Nice boat with good food and good dive guides.
Snorkelling from the hotel next door, the Fort Arabesque was amazing, beautiful coral and plenty of fish. Just don’t bring anything onto their beach and leave it while snorkelling as it will be removed.
Good chemist on site down by the beach if you need anything, don’t forget to haggle hard. Antibiotics started at €20 but haggled down to €10.
Check out was smooth and fast, best of all no add-ons to the bill as it truly was all inclusive and we were sorry to be leaving.
I have left the best till last… The Animation Team. I really hope management realise how lucky they are to have such a fantastic bunch of genuine friendly people. They are the front line for the hotel. From morning until late night they work tirelessly entertaining and helping the guests, even assisting when we couldn't get a booking for a particular restaurant. I have never seen such dedication from a team on any previous holidays anywhere. If you don’t want to take part in the many activities the team provide they don’t hassle you, but will still stop to have a chat and offer any help or advice you might need. Shows put on every night in the amphitheater. They even come up to reception on their time off to wave goodbye to the guests. There are too many to thank individually but Natalie & John please pass our thanks to the whole team for making our holiday as fantastic as it was.

Room Tip: Email ahead with your room request
  • Stayed: June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
4  Thank simba02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this reviewResponded 26 July 2014

Dear our valued guest,


The SUNRISE Royal Makadi Team thanks you very much for these wonderful compliments.

We are very pleased that we could meet your expectations and proud of your comments!

We wish you a lovely time back at home and are looking forward to welcoming you at SUNRISE Select Royal Makadi Resort soon again!

Sunny regards,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,554 - 2,560 of 7,092 reviews

Reviewed 25 July 2014

We took two 16 year olds, having just finished their GCSEs, here at the beginning of July, and it was fabulous. The hotel staff couldn't do enough for you - waiters, bar staff everyone. And as for the entertainment team - simply "Wow!" They really care and continually ask if everything is ok, and genuinely mean it. I won't name names because I think they were all excellent - but one member of the team even brought us a pack from home on his day off to make Om Ali - a traditional Egyptian dessert after we told him how much we had enjoyed it and asked the restaurant staff how to make it. They made out teenagers feel really welcome and part of their crowd, which meant we could relax and fully enjoy our holiday. The hotel is spotless and staff are cleaning non stop everywhere, the restaurants are excellent - both food and service - they really do go out of their way to make sure you are happy - accommodating anything you request for food. I couldn't recommend it enough - and take advantage of the end of GCSEs before lots of families get there if your child is doing them next year (!) It's brilliant. Thank you to all of you for making our holiday perfect! Oh, and the snorkling at next door hotel's beach is incredible!

Room Tip: All rooms are great
  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank GillWat67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this reviewResponded 26 July 2014

Dear our valued guest,


The SUNRISE Royal Makadi Team thanks you very much for these wonderful compliments.

We are very pleased that we could meet your expectations and proud of your comments!

We wish you a lovely time back at home and are looking forward to welcoming you at SUNRISE Select Royal Makadi Resort soon again!

Sunny regards,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2014

this was our second trip to this amazing hotel, things just keep getting better!! we were a family group of 12, ranging from the 1yr old granddaughter upto my 70yr old in-laws EVERYONE was catered for from the minute we arrived. We had rooms we had requested in blocks 11 & 12 brilliantly central to everything. Even though 2 of our rooms in block 11 backed onto the family pool with building works we experienced NO noise or disruption at all.

Right now more about this wonderful hotel & it's amazing staff, apart from night 1 when we arrived we ate every night in one of the ala cartes, Asian is still our favourite, we were also able to have dinner in T-bones at the family pool on the night it reopened (many waiters had remembered us from our previous visit last year AMAZING considering the turnover)

ANIMATION TEAM...where do I start?? John, Natalie, Kareem, Mido, Boca, Zidan, Sylvie, Ghazal, Momo, Ahmed, Mando...and sorry all I've forgotten!! these guys really are the best, never been anywhere else that the entertainment staff work so hard, I feel honoured to call many of them friends and already looking to visit again soon.

we did a couple of boat trips, loved the dolphin house trip booked with blue waves, we were fortunate to be able to swim with wild dolphins and a couple of stops for some amazing snorkling.

Used the spa again, 3 wonderful massages = (heaven)

Rooms are spacious with HUGE comfy beds.

CAN'T WAIT TO RETURN......

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank kls2001london
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this reviewResponded 26 July 2014

Dear our valued guest,


The SUNRISE Royal Makadi Team thanks you very much for these wonderful compliments.

We are very pleased that we could meet your expectations and proud of your comments!

We wish you a lovely time back at home and are looking forward to welcoming you at SUNRISE Select Royal Makadi Resort soon again!

Sunny regards,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2014

We booked this as a fly and flop holiday hoping to just relax in the sunshine - and this hotel ticked all the boxes. Great food, lovely spacious room, great pool area and beach with fantastic snorkelling on the house reef and at Fort Arabesque, plus lovely, lovely staff. The animation team are the best I've ever experienced (and we don't do animation) - they always find time to check you are enjoying your holiday and whether ther is anything they can improve. They always chat and have fun with you, without ever being pushy. They were all great - we mosyly interacted with Kareem, John, Momo, Gazal (loved the Lute playing in the lobby bar) Natalie, Sebastian plus others I've forgotten the names of - but they wee all pleasant. Grounds are beautifully tended, the hotel kept clean and we particularly enjoyed the food and service in the Asian (brilliant Tepanyaki (at extra cost)) and the Bedouin. All in all, a great value for money break and we want to go back!!!

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
2  Thank Keith N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this reviewResponded 26 July 2014

Dear our valued guest,


The SUNRISE Royal Makadi Team thanks you very much for these wonderful compliments.

We are very pleased that we could meet your expectations and proud of your comments!

We wish you a lovely time back at home and are looking forward to welcoming you at SUNRISE Select Royal Makadi Resort soon again!

Sunny regards,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2014

From the moment we arrived at the hotel we felt at home. We stayed in block 32 in a very spacious room with two bedrooms; a double and a twin for the children. The rooms are lovely and were well looked after by our wonderful cleaner, Mohammed. We dined in the a la carte restaurants and buffet restaurants and had fantastic food and service in both. Drinks are also fantastic, the cocktails are fab and the children loved their mocktails! We never had trouble finding a sunbed at anytime of day, whether on the beach or at any of the several pools. The animation team were fantastic, the children loved their shows and they are a credit to the hotel. My daughter went to to TC children's club several times and really enjoyed the activities. The hotel has beautiful gardens, fantastic facilities, wonderful food, brilliant staff and was one of our best holidays! We will definitely be "coming home" to this hotel again.

  • Stayed: April 2014, travelled with family
    • Location
    • Rooms
    • Service
3  Thank Hayes42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this reviewResponded 26 July 2014

Dear our valued guest,


The SUNRISE Royal Makadi Team thanks you very much for these wonderful compliments.

We are very pleased that we could meet your expectations and proud of your comments!

We wish you a lovely time back at home and are looking forward to welcoming you at SUNRISE Select Royal Makadi Resort soon again!

Sunny regards,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2014 via mobile

Stayed here for our Easter holidays, 4th time back to hotel and returning in 2 weeks for our Summer holidays and counting cannot wait.
The accommodation is lovely, spacious and cleanliness is second to none. The food is out of this world, so much to choose from, favourite restaurant Asian (fried icecream amazing) close followed by the Mexican. You can eat in the a la cartes every night if you plan your reservations.
The complex is well set out and again cleanliness and maintenance is high on the agenda every day.
The staff are out of this world, just hoping Bassam is still on the pool bar, his cocktails are the best.
The entertainment team are the best we have had the pleasure to meet out of all the holiday locations we have visited and believe me we have been to lots of places.
Counting down now and cannot wait to be greeted with " Welcome Home"

Stayed: April 2014, travelled with friends
2  Thank Knaptoncm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this reviewResponded 26 July 2014

Dear our valued guest,


The SUNRISE Royal Makadi Team thanks you very much for these wonderful compliments.

We are very pleased that we could meet your expectations and proud of your comments!

We wish you a lovely time back at home and are looking forward to welcoming you at SUNRISE Select Royal Makadi Resort soon again!

Sunny regards,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2014

I just have to say that this is the best hotel I've ever been to. Not only for its perfect location, cleanness, facilities ... but also for the staff and the animation team there. Somebody could think that a holiday in a resort is boring... Haha ! This is the biggest lie ever ! The animation team prepares so many activities, you won't be able to decide which one you want to participate in ! They are very friendly, communicative, nice, kind and polite... The garden, pools, bars, beach, shops ... everything is just perfect ! The staff is polite and friendly. Cooks are so skilled.. the food is perfect. You can even choose from many different oriented restaurants. I can't imagine a better place for holiday. We will definitely come back even this year !
Special thanks - to Silvia and Tata for not beeing only the cutest, prettiest and most stylish girls, but also for their smile (which you can see all the time on :), for their perfect workouts and stretchings and for the perfect talks.
- Moresio for the best time spend during the shuffle board competitions and even I was really bad at this game I was able to win .. and for the crazy zumba dances which I enjoyed sooo much ! And also for the perfect costumes every night :D
- Kareem for encouraging me to get 30/30 at the shuffle board game :D ... for the funniest but challenging water gym courses and water polo matches (btw everytime choose to be in the taem with him.. you will win). And also for his great great great english skills (accent included)
- Boca for beeing hilarious and also for his diva-like dance courses.
- Brown for beeing so careful and responsible at the capoira courses (which are quite interesting to learn).. And for showing us how to make the best tea for stomach problems.
- Dino also for all of the games you managed (again..the best choise is to be with his team.) and for his kindness and friendliness and I can't forget about the darts competitions every evening !
- Jamaica for the loveliest accent in the world !
- Sebastian because of "wicky o wicky"
- John for his AMAZING dancing skills
- Ghazal for his ability to say the hardest Czech/Slovak words in our languages.
And to all of the animation team for their smiles, friendliness and energy ... and also for the best Show Time ever !

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Trish V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this reviewResponded 26 July 2014

Dear our valued guest,


The SUNRISE Royal Makadi Team thanks you very much for these wonderful compliments.

We are very pleased that we could meet your expectations and proud of your comments!

We wish you a lovely time back at home and are looking forward to welcoming you at SUNRISE Select Royal Makadi Resort soon again!

Sunny regards,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SUNRISE Select Royal Makadi Resort

Address: Makadi Bay, Makadi Bay, Hurghada 623, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada > Makadi Bay
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Makadi Bay
#3 On the Beach Hotel in Makadi Bay
#4 Luxury Hotel in Makadi Bay
#4 Family Hotel in Makadi Bay
#7 Romantic Hotel in Makadi Bay
Price Range: £74 - £144 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — SUNRISE Select Royal Makadi Resort 5*
Number of rooms: 698
Official Description (provided by the hotel):
Sunrise Select Royal Makadi is located in the heart of Makadi bay. The hotel is built on relaxing landscape, with spectacular avers and fine sand beach for enjoyable vacation. Distance form Hurghada international Airport 30 minutes, from Hurghada downtown 35 minutes. ... more   less 
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Also Known As:
Sunrise Royal Makadi Hotel Makadi Bay
Sunrise Makadi Bay
Sunrise Royal Makadi Bay

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