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“Andy & Gemma”

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SUNRISE Select Royal Makadi Resort
Ranked #5 of 30 Hotels in Makadi Bay
London, England, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Andy & Gemma”
Reviewed 13 August 2014

What amazing time we spent in egypt,due too the hotels approach of making all their guest fill like they were there too relax and enjoy there holiday,the rooms were cleaned daily inculding sheets and towels being changed,The food was out of this world due too the restaurants cooks and staff making every effort too please.
Animation team were brilliant,They kept you laughing all day,
And amused with all the activities
they could possibly get you involved in.like too say a big thank you too sapastain,bocca,john,kareem,gaz and not forgetting DJ SUNRISE AND THE REST OF THE TEAM,
And i cant wait for SUNRISE ROYAL MAKADI TOO WELCOME US HOME AGAIN .
SEE YOU SOON.

Room Tip: If you can two week before you fly, email hotel and ask for a room over looking main pool and recept...
See more room tips
  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Gemma E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this review, 20 August 2014
Dear our Valued Customer,

I could not find the suitable words to express our appreciation for your kind post on trip advisor

It has been our honor to have you as our guest and I am very happy to know that we were able to make your holiday the most enjoyable trip.

I shared personally your comments with the entire team members in particular with the animation team, of course your remarks will stimulate them to maintain their high level service and spare no efforts to make the guests’ journey at SUNRISE Select Royal Makadi is always enjoyable and memorable.

Looking forward for your next visit.

Yours sincerely,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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reading uk
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 August 2014

Just returned from this hotel and weren't disappointed this was mine and my husbands second time here we came 3 years ago on our own and loved it so returned with my twin boys and 2 other familys we had a fantastic time from the minute we got there to when we left, we only ate in the buffet restaurant on the first night then after that we had a la carte meal every night food was fantastic couldn't fault it at all. Entertainment team the best I have come across very friendly always making sure your holiday is going well and if you have any problems a real asset to the hotel especially Kareem, Gizel and John will really miss you guys.
I was dreading the heat but it was quite breezy so wasn't a problem even though it was very hot, would definitely come back to this hotel but as the child age is 13 and mine will be 14 next year they will be adult price so it might not be for a while, I have been to alot of 4 and 5 star hotels which have been great but this is at the top of our list. If you have booked this hotel you won't be disappointed you will have a fantastic time x

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank andrea j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this review, 20 August 2014
Dear our valued guest,


The SUNRISE Royal Makadi Team thanks you very much for these wonderful compliments.

We are very pleased that we could meet your expectations and proud of your comments!

We wish you a lovely time back at home and are looking forward to welcoming you at SUNRISE Select Royal Makadi Resort soon again!

Sunny regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prague, Hlavni Mesto Praha, Czech Republic
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 August 2014

It was incredible vacation for me and my friend....everything is absolutely amazing especially animation team Kareem Momo Jamaica Sylvie Lena Mizo Boca Zidan Dominik Donald and so so so others ...so friendly staff, clean big room, special food and cocktails ...is not possible to have boring time you can go to belly dance Latino dance step aerobic Zumba water polo water aerobic in the sea ....I can say that evening show was so funny ...finally everything was excellentl and that is the reason that I go always back to my second home ... This year it will be third visit in august and the year is still continuing!:-)))))

  • Stayed May 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Gabriela S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this review, 12 August 2014
Dear our valued guest,

The SUNRISE Select Royal Makadi Team would like to thank you for your valued and appreciated comments.

We hope to welcome you once again in the nearest future at SUNRISE Select Royal Makadi and wish you all the best!


Sunny regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Attendorn, Germany
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 August 2014

Upon arrival we were surprised by the impressive entrance with its oriental flair that seemed almost welcoming. The reception before the main building was already overwhelming and all the staff were so very endearing, that we did not know how we did. The main building itself was also very impressive. Many affectionate details let us think quickly on 1001 nights. And in the dark the whole hotel complex shines in a romantic light. The residential buildings were not far from the main building and were not close to the usual mass tourism. How much more we were surprised that here so many guests are accommodated. Of the entire two weeks there was no trace. From our room we were almost overwhelmed. Had we but booked a so-called "budget room", it was absolutely nothing to feel! We had more than ample room and from the balcony we could overlook the beautiful fountain in the courtyard of the building. The cleanliness was almost overwhelming. Free WiFi there was in a separate area (pergola bar and pool), where especially the early morning hours could be well used to write with the loved ones at home.
All-Inclusive was in our case really all-in) .... it actually were no wishes open. While the majority of the guests were those of Russian and English guests in the first week, Egyptian guests mingled in the second week after Ramadan then propagated among the people. We have enjoyed them. We estimate this to be particularly endearing and outgoing.
All in all, we were more than pleased with the hotel !!!!!!

The location of the hotel is simply unique. It is located in the beautiful Makadi Bay, with direct sea access and a private beach section. Here also the little house coral reef is an absolute recommendation. Again and again we enjoyed it, just to look a little snorkeling and a variety of fish.
The transfer from the airport took a good 30 minutes, which is completely in the frame. The trip to Hurghada is approximately the same period. So the position is on the one hand heavenly quiet but not too far out of the way for all those who love to make excursions in the area.
On trips of various kinds already make the reps on the first day attention. So there are the most diverse ways to do things, and the right of the entrance door: go Delphi tours, diving, fishing, glass bottom boating, quad biking, trips to the desert to the Bedouin and many more.

What impressed us most positive was the absolute friendliness of ALL staff, from the gardeners, on the cleaning staff (both in-room and in the restaurant, bar or by the pool), at the reception, in the restaurant (both the waiter and chefs), at the pergola bar and at the pool bar, the pool (the "Recreation-People" and life-guards) and especially to mention: all entertainers!!!!
We have all - but especially the entertainment staff - really close in our hearts!!!
The foreign language skills were absolutely phenomenal; sometimes we were even asked about German and have ipso facto equally felt at home.
Since we were more than satisfied with all the things we had no reason to complain about anything. Thus, we cannot report on it also. However, we are at our good experiences here one hundred percent sure that a complaint had been dealt with promptly.
Except for a short visit of my husband in the medical department because of a sprained finger, which was expertly connected, we also needed no additional services.
But everything we have experienced here corresponds, far more than the usual standard!

Some people we would like to mention here in particular because of their phenomenal achievements:

- Anwar, who is always more than thoroughly cleaned our room and because of his kindness and attention to us really stood out
- Had Ahmed (Recreation), who was found always cheerful and busy at work and always a kind word on the lips
- Abo El Hassan, of the pergola bar: his eternal smile and his loving nature has simply carried away a
- Sameh (Pergola bar), which has quasi us read every wish from your eyes ... and before we could sit at all, he already had our favorite drinks provided ... something we have actually never experienced!
- Islam Ibrahim (T-Bone): such a competent and likeable young man we have not met for a long time ... for his sake alone, we like to go eat there!!!!
- Ahmed, who served for breakfast and lunch in the main restaurant and in the evening at the Arrabia: his cheerfulness and attention are second to none! Already in the morning for breakfast he brought unsolicited our favorite beverage and also read us literally every wish from your eyes!!!
- Ahmed from the pool bar: it is in our eyes something really special. Day after day he did his job with a joy and kindness toward us, that it was just fun to watch him. And this is certainly anything but an easy job. Often, many guests were already more than a little tipsy, or even drunk ... he has never lost yet the wording. He has all treated us with much dignity and respect. And this brings us lots of fun! In our eyes he was the best bartender ever !!!
- Ahmed Fahme, the Lifeguard, the two weeks we experienced in his element - he introduced his job through with a thoroughness that we really have respect! An example of this ...: (. Vlt aged 6 and 8 years) two little girls were in the water so tired that they threatened to drown. While the mother was unconcerned at the edge and she only abused, they should swim finally, Ahmed jumped bravely into the water and "saved" them. He put his medical skills before our eyes demonstrated by, we have seen how he treated a wounded boy expertly. - So he really deserves high praise!!!
His happiness is the way, also without equal.
- Mahmoud Samy, another lifeguard, who is also the day more than diligently performed his job and never was too much something.

The cuisine in this area is not to exceed !!! No matter which of the various restaurants we have visited, the food was unique and the operation and service were beyond compare. It is actually for all tastes: Asian, Italian, Mexican, Arabic ... Such a diverse selection of perfect palate pleasure is probably not be beat and unique. We personally ... the Arabic Restaurant overwhelmed most: the most fantastic food cooked in the most delicious way ... and then the completely perfect service! We felt so comfortable and were absolutely spoiled!!!

The various pools and the beach are just unique. Of cleanliness, this is all really can not be beat. We saw every morning as the "Recreation team" in hours of hard work everything cleaned meticulously. Since we can only say: Hats off !!!
Due to the different pools and the beach was also the amount of holidaymakers not to notice, it has absolutely "run" and was not crowded.

Then our entertainers would be mentioned. These are easy to describe with nothing !!!!! We have so far not even close to experiencing something as positive as with them. Everyone .... and so is really meant EVERYONE has made his job more than well. Yes, it was in reality not just a job for them, but it was passion and passion, love and dedication with which they all looked after us.
Early in the morning they were so cheerful over the pool that we were simply swept away. Anyone who even somewhere something gloomy could be had immediately be placed in a good mood!
It was nice to see that each had its particular characteristics and skills that were used accordingly.
We actually had the feeling that we have found in all of them real "friends" and were not just "annoying" guests had to be entertained. Thus we have in these two weeks each so well acquainted with and fond that we all already miss their lovable exclamation, such as "wiki wiki" .... "Yo, Yo, Yo" ... "Boca, Boca ", or similar.

Where do we start?

- John Oss, who charmed us again and again with his disarming nature and cheerfulness and his cute German dialect, water aerobics was very special to him
- Sepastian, the "sweet" Frenchman, who is just to love and we all laugh again and again brought ("wiki, wiki, I will miss you"), and with him was doing the water aerobics a lot of fun, but also water polo he managed to give the teams fighting spirit but also team spirit
- Mostafa Ghazal, who with his humor and charm just wrapped ourselves only to the finger and again and again perfectly motivated (for example at the water aerobics).
- Momo, who always spreads across her face and you want ("Yo, yo, yo ...") prefer to embrace the whole day, and showed the full use even in the sports activities and was having heart there!
- Boca Fouad, the "funniest bird" among the entertainers. Without him, the team just would not be complete!
- Mezo, who managed to motivate us again and again, even if we maybe wanted to be just plain lazy.
- Jamaica, Brown, Kareem and Moresio that showed the Water Polo and otherwise getting full use and super motivated teams.
- Kimo, who always made for the perfect music for the activities

You all, and of course all the others from the animation team, whose names we have not all noticed were the perfect team. Without them this holiday would have been actually not even half as good. They not only daytime gave their best. No, evening or even evening they ran in top form !!!! All the shows were just phenomenal. We could see how much work, effort, but especially how much love they have all invested in these shows!
And even then, whether at karaoke, darts, shuffleboard, bingo, or other activities they were always at his best!
We have seen up to now nothing like it and are very proud to have met this top team !!!!!

The hotel actually lives by this team !!!!!

From our room we were almost overwhelmed. Had we but booked a so-called "budget room", it was absolutely nothing to feel! We had more than ample room and from the balcony we could overlook the beautiful fountain in the courtyard of the building. The cleanliness was almost overwhelming. Of course there was air conditioning, TV and a really super nice furniture.

Having already written more than just a novel here is a very "hot" trip-tip, for those who love to make a dolphin tour:

Bay, this tour is not directly at the hotel, but at Sim-Sim Travel http://sim-sim-reisen.de/ directly in Hurghada.
Such a unique experience is guaranteed to complement your holiday one hundred percent. The seller was the first to have offered such tours and this also makes in harmony with nature. It was just overwhelming and fantastic !!!

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
4 Thank ElkeFelka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this review, 20 August 2014
Dear our valued guest,


The SUNRISE Royal Makadi Team thanks you very much for these wonderful compliments.

We are very pleased that we could meet your expectations and proud of your comments!

We wish you a lovely time back at home and are looking forward to welcoming you at SUNRISE Select Royal Makadi Resort soon again!

Sunny regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 August 2014 via mobile

We have just returned from a weeks holiday at sunrise this hotel was completely faultless all made by the awesome animation team a special mention to Kareem who could not do any more than he did to make our stay so special nothing is ever a problem and he will insure you have the time of you life, everything at the hotel is perfect......rooms,food,entertainment, drink,weather, gardens. We will be 100% returning next year and I'm sure for many years to come! You will NOT be disappointed.

Stayed August 2014, travelled as a couple
Helpful?
3 Thank Southamptonjoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this review, 12 August 2014
Dear our valued guest,

The SUNRISE Select Royal Makadi Team would like to thank you for your valued and appreciated comments.

We hope to welcome you once again in the nearest future at SUNRISE Select Royal Makadi and wish you all the best!


Sunny regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peterborough, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 August 2014

Have just returned from a fortnight at the Sunrise and have nothing but praise for all of the staff.
The animation team are the best I have ever come across and all other hotels should pay Sunrise a visit of how it is done.
They are an extended arm of the customer service, and should you have any issues they will do what they can to sort.
This was our first visit to Egypt so didn't know really what to expect even though people had told us you never know until you experience it yourself.
Hurghada airport was an experience in itself my advice, have your 25$ in your passport and go to the bank desk only. Unfortunately you will have to queue and expect the Russians to queue jump. Once you have your visa head for the queue at immigration control. We were told you can get your visa stamps before you go, but not 100% sure on that although will be checking it out for our return.
On arrival at Sunrise we were met with welcome drinks and fresh towels which was very welcoming, whilst our rooms were allocated. We were shown to our room, we had requested at booking a first or second floor apartment through Thomas Cook. Once we were shown to our room we had been allocated a ground floor room. We went to reception on our way to get food and asked if it was possible to change. Hashim and Sayed in reception sorted this for us with no arguements and were only too pleased to help, but due to it being late that was done the following day.
We had a standard room with a queen size bed and single for our son, the room itself was ample for us, with plenty of cupboard space, air conditioning and free safe deposit box. They could do with a bit of a spruce up but I know at some point this will be looked at. The complex itself is huge so to do that will take time.
There are 3 pools to choose from, we experienced family pool 1 where the slides are and the new aqua park will be. The aqua park is in progress and where the work is it is all covered, in the whole 2 weeks and in block 10 we could see the shielding but heard no work being done and was no way a disruption, I understand the aqua park is due to complete in either September or October and I believe the area will be closed when they are completing. There is a pool bar and snack area during the day and this is where the T Bones a la carte is for the evenings. The slides that are still in operation were more than adequate for our 8 year old and we completely lost him for the whole time they were open.
We also experienced the main pool which was my favourite due to the relaxed nature of the area, there was always something going on be it aqua aerobics or water polo. Getting sun beds could be testing but it was the first 2 weeks of the school holidays, it was also a national egyptian holiday so there were a lot of locals about as well, but we did manage to get them.
The beach is on hand and great although try and get yourself some sand shoes as the sand is blistering hot which is to be expected when its 40 degrees. If you turn left out of the hotel and go to the beach of the hotel next door there is live coral which makes for excellent snorkelling, our son saw nemo there and was over the moon. There are always sun beds available at the beach.
In the evenings we spent our time at The Victoria Pub where we met Mohammed and may I say you couldn't wish to meet a nicer person, he will serve you cocktails and drinks and even went and got us peppermint tea for when our Bellys weren't quite right, which I put down to heat and a change to what we are used to only. He is a credit to the hotel and we miss him and his smile and thank him immensely and pleased to call him our friend. The Victoria Bar has 2 pool tables which you pay for by the hour and the tv's and I believe they show the football in there when the time comes. The air conditioning wasn't working on a couple of occasions but when we addressed this with the animation team, they soon sorted it, although it could do with a bit more chill to it.
We watched a few of the evening shows which offers great variety and caters for everyone. There is also the mini disco for the little ones and the night club for the older ones after 11.
Onto the animation team what can I say, you can get involved with as little or as much as you want, there are fitness classes, shuffleboard, pool, darts, water polo, volleyball the lists are endless. The team will always try and involve you. They will become your friends. Kareem, Moresio, Sepastian and Mono THANK YOU you made our holiday memorable. You helped us when we needed it and we cannot wait to come back next year, will hopefully be sorting it next week.
I know the hotel are constantly looking to make improvements and they rely on the guests to assist them with that. We look forward to seeing them.
The food is ok and reasonable choice, we favoured the Asian a la carte.
All in all a fantastic holiday for us although others may think it a little dated in places but the staff and atmosphere make it. You have to experience it to appreciate it.
Keep it up guys and we hope to see you next year

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
3 Thank Sonia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this review, 12 August 2014
Dear our valued guest,

The SUNRISE Royal Makadi Team thanks you very much for your compliments.

We are very pleased that we could meet your expectations!

As we are working constantly on improving our services to meet and exceed our guests' expectations, we appreciate your comments and have forwarded them to the concerned Department Heads.

We wish you a lovely time back at home and are looking forward to welcoming you at SUNRISE Select Royal Makadi Resort soon again!

Sunny regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Szigetvar, Hungary
Level 3 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 10 August 2014

At the end of June we had possibility to have a wonderful week in this hotel. I was so exciting before it, becouse I read lots things on internet, and it was a new country for me. We arrived to the hotel just midnight, we got a room and went to sleep. So next morning we discovered the area of the hotel. It was so nice at night too, with the romantic lights around the pool. It was really nice. Our room was a little bit far from the beach -but from the balcony I could see the sea-, so we went a big round with the hotel map.:) By the way the room was clean always, and the cleaner staff work hard too always.The hotel area is so nice, lots gardener work on it, but its really a lovely place. The hotel has lots green area, and the hotel area is soo big, so we never felt that there is too much people, but the hotel was on full. (We experienced it only at dinner on the restaurant-sometimes it was hard to find a free table.) The food in the hotel is really excellent, with large assortment. There are so nice cakes, cookies, fruits. And every day there is pancake, donuts at brekfast; at afternoons ice-cream, pizza. There are local meals, fish, and lots things wich is same than in Europe. The seaside is beautiful, and who dont want to go to the seaside, they have possibility to enjoy the lots different swimming pools too. The hotel has free internet points too (for wifi), but unfortunately it works rarely, or it was so slow. The staff is helpful, if we had some problems they tried to help. Unfortunately we havent got animator who speak our mother language with us, and our tourist guide didnt inform me about anything about the hotel or the country. So big thanks who helped for us, when we had some questions.From morning till night there are lots animation programs in the hotel, there are lots different programms in the same time. /For example stretching, belly dance, latin dance, water polo, wolleyball, aqua aerobic, arabic lesson, zumba, hip hop, yoga and etc../ At evenings there is evening show -before it mini disco for the kids-. The all animaition team work hard, especially Boca who is an energy bom, and always so funny (he likes wear to the entertainers program funny costums) , and of course Mido, Mostafa, Karem, John, the animator girls from Europe Tata, Silvi, Olga, Elena, Ina and etc. So it was a fantastic week, but it was a little bit short. So we must to go back here one day again, maybe next summer inchallah. :)

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Diana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalmakadi, General Manager at SUNRISE Select Royal Makadi Resort, responded to this review, 12 August 2014
Dear our valued guest,

The SUNRISE Royal Makadi Team thanks you very much for your compliments.

We are very pleased that we could meet your expectations!

As we are working constantly on improving our services to meet and exceed our guests' expectations, we appreciate your comments and have forwarded them to the concerned Department Heads.

We wish you a lovely time back at home and are looking forward to welcoming you at SUNRISE Select Royal Makadi Resort soon again!

Sunny regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SUNRISE Select Royal Makadi Resort

Property: SUNRISE Select Royal Makadi Resort
Address: Makadi Bay, Makadi Bay, Hurghada 623, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada > Makadi Bay
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Makadi Bay
#4 Family Hotel in Makadi Bay
#4 On the Beach Hotel in Makadi Bay
#5 Luxury Hotel in Makadi Bay
#7 Romantic Hotel in Makadi Bay
Price Range (Based on Average Rates): £
Hotel Class:5 star — SUNRISE Select Royal Makadi Resort 5*
Number of rooms: 698
Official Description (provided by the hotel):
Sunrise Select Royal Makadi is located in the heart of Makadi bay. The hotel is built on relaxing landscape, with spectacular avers and fine sand beach for enjoyable vacation. Distance form Hurghada international Airport 30 minutes, from Hurghada downtown 35 minutes. ... more   less 
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Also Known As:
Sunrise Royal Makadi Hotel Makadi Bay
Sunrise Makadi Bay
Sunrise Royal Makadi Bay

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