We Checked in Jazz hotel on July 30 and checked out on August 03. We spent 3 nights in a superior ground floor room and then moved the last night to a private pool suite. All staff were extremely nice, keen to help,friendly and always smiling especially Restaurant & pool guys. Food was great. Our room was always clean. Beach was only 5 min away from hotel . We enjoyed our vacation. I was intending to say it was a perfect vacation except for two negative issues:1- Some of the reception guys are not professional enough in how to deal with a client in satisfying his need and listen actively even in very simple requests like towel cards!!
2-During checkout and at the time that I myself informed the reception guy that my bill still doesn't a include a charge I consumed, he checked and thanked me a lot for notifying him. He added the charge and I paid. Once I was intending to leave, he stopped me asking a weird question whether I took the slippers with me from the suite. I said no and even I checked with my wife whether she did so but she replied no as well. We usually don't use these things. Even we didn't have an orientation for the suite to know exactly what is in the room and what is free or not. He asked me to wait because the Housekeeping manager wants to see me as the housekeeper guy is claiming that the slippers is not in the room and that there is a charge of EUR 5 for taking it !! I was very astonished of this hilarious conversation. The Egyptian housekeeping manager came and asked me the same question. I said no and shouted as him and the rest that I paid almost $800 and u re asking for EUR5 which I said I didn't even see or use. What sort of a sense or professionalism you guys have ?! I told him if you want to check my bags, then please do. He said no. Then I said I don't have anything to say except that u re wasting my time. I left. I checked all the bags back home and found nothing except my wife being grateful for the Housekeeping guy because I did her part of getting the cloth out of the bags.
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- Also Known As:
- Jaz Makadi Star And Spa
- Jaz Makadi Star Hotel Hurghada
- Jaz Makadi Star Hurghada