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“Great holiday - a few changes would make it perfect”

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Fort Arabesque Resort, Spa & Villas
Ranked #14 of 30 Hotels in Makadi Bay
Certificate of Excellence
Reviewed 18 August 2010

We chose Fort Arabesque as we wanted to try the Red Sea but didn't fancy Sharm. We prefer quieter resorts without the mass tourism element that Sharm appears to have. We were also influenced by the favourable reviews on here. So...our thoughts;

Flight - a word of advice. If you are booking with Thomson, check what aircraft you are on. Ours was far too small for a 5.5 hour journey with no movie screens in seats (just on small screen at the front of the aircraft showing one movie) and the least amount of leg room I have ever encountered.

Hurghada Airport - A breeze arriving, a nightmare getting home. I think this was partially to do with the start of Ramadan (airport closed for half hour when we arrived at sunset), but want helped by 3 powercuts and broken computer systems. But we were going home so soon forgotten.

Arrival at hotel - Looks a dump when the bus first pulls up but we expected this after reading the reviews. Once into the main foyer, it becomes clear that this is a lovely, clean, bright hotel. Check in was easy and we managed to get a meal despite us arriving after restaurant closing time. Hotel is split into two blocks....the original (which we were in) and the newer block. You can use either block for pools, dining etc.

Room - Number 1118 on the ground floor. We requested a quiet room and no complaints there. Room was large, clean and appeared to have been updated relatively recently. 2 Queen size beds, a seating area and small patio area. We had considered upgrading but glad we didnt as this was perfectly adequate.

Pool Area - One main pool split into 3. Main section houses the pool bar and this was a bit loud for us. Second section was a narrower strip (with no sunbathing area) and this led to the 3rd section where we spent most of our time. Lovely pool with only 5 umbrellas with plenty of space. You will need to get down about 7.30am to get sunbeds by the pool. There are very few sunbeds/umbrellas for the size of hotel. This is good in that you never feel overcrowded...but bad if you are not an early riser. Luckily most european guests prefer the beach anyway. The hotel I beleive was only half full I heard from our rep so may become more of a problem if full.
There are two further pools - one is tucked away and virtually unused and one at the new block, but neither has much shade so not ideal for us in 40 degrees.
You do not need to take any beach towels. They are free and accessible from 7am to 7pm for use at the pool or beach.

Beach - absolutely stunning (the best in the Bay) and perfect for snorkelling and scuba diving.

Eating - this is one area for improvement. Don't get me wrong, the food is good quality, a good variety and tasty. You will not go short of food. Our problem was is got monotonous by the second week. There are two restaurants (one in main buidling and one in new buidling) but both serve the same food. It is buffet style and although the menu changes the theme is very much the same e.g. rice, meat/stew, grilled fish, pasta. This hotel is crying out for maybe two extra all inclusive 'theme' restaurants to break up the 'canteen style' dining.

Entertainment/activities - we didnt go expecting or wanting much entertainment and it's just as well. The 'Animacion' team is a 3rd party Italian outfit and the entertainment is geared around Italian guests. We 'attempted' two evening shows but they were attrocious - even our kids (who are easily pleased) wanted to leave. Other than that there were a couple of bars with singers who were so bad it was funny, so that passed a couple of hours. I do think that as more british guests appear to be booking this hotel that they may want to review the entertainment policy.
For daytime activities. Well... I went for the scuba diving and you couldnt fault the hotel dive centre i-dive. We went on both beach and boat dives and they were fantastic. Always felt safe and the aquatic life was fantastic. Other than that you certainly wont be hassled by the Animacion team.

In summary - we had a great holiday and I would recommend this hotel for anyone who wants to chill out for two weeks and doesnt need constant entertainment. Would we go again? No...but only beacuse we try and go somewhere different every year. Other than the couple of improvements I have mentioned we couldnt fault the Fort.

  • Stayed: August 2010, travelled with family
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2  Thank dandan1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 16 August 2010

Having read reviews on Tripadvisor we booked Fort Arabesque a year before we travelled and emailed the hotel to upgrade to a Superior Suite, this was confirmed by email stating the balance was payable on arrival.

When we arrived at the hotel, we were told the Superior Suite booked a year ago was unavailable, with no other explaination offered. We were shown to a two storey room in the old block which was outdated and not modern like the upgraded room we had booked. On returning to reception the receptionist was shocked when we wouldnt accept this room and rudely told us our email confirmation meant nothing. After much debating we were shown to a Superior Room in the new block, this room was modern so we acepted it as after a long journey we just wanted to settle in.

The next morning we returned to reception to pay for this upgrade and it took 30minutes for the reception team to decide what we were paying and how much we were to pay. After discussing the matter with our Thomson rep, the hotel manager offered us a free late checkout untill 5pm as he couldnt understand why we were not in the Superior Suite we booked a year ago. When returning to reception at 5pm to checkout we were charged 20 euros as they had no record of us being offered a free late check out, this took another 20 minutes of debating before they decided we were given a late check out for free.

This hotel was perfect in all other areas, the rooms and grounds are spotless and the all inclusive is the best we've found, but we cant help feeling disappointed by the reception team as they let the hotel and other staff who work so hard down.

Fort Arabesque have since offered us a free upgrade to a Superior Suite and free Spa treaments on our next visit, but we won't be returning as we wouldn't trust this to be honoured, even with printed email confirmation as proof.

  • Stayed: June 2010, travelled as a couple
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1  Thank weddingplanner87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2010

Stayed here with my husband the last 2 weeks in June. Had a great time, a few minor problems but they didn't really bother us. Positives - the staff, location with a reef right up to the beach, large room and balcony, food (mostly), quiet pool at the new block. Negatives - small showers despite the large bathroom, brown water out the shower, water backing up in the bidet when the sink was emptied, not much space round the main pool and lack of shade there. The hotel worked hard on keeping things clean but, as we have found in other all inclusives, it is the other holiday makers that cause problems in the buffets. People putting their hands on the plates to see if they were warm, picking food up with their hands and putting them back, un supervised children messing with the food etc. We even saw people sitting at the swim up bar smoking and flicking their ash in the pool. We spent all our days round the pool at the new block where there was a great bar and also a buffet. A great realxing holiday

  • Stayed: June 2010, travelled as a couple
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1  Thank SNDRPRKR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2010

First time in Egypt; stayed at Fort Arabesque from 26th July to 10th August; (travelled with thomas cook) family with 2 boys aged 17 and 12.

Room: allocated room 263 on second floor in new block. We all stayed in the one room and have never had a room as big as this before, it was brilliant! Two king size extra beds when we arrived - we asked for a single bed the following day so our boys didn't have to sleep in same bed, which was no problem. Had free mini-fridge stocked daily with water, fizzy pop, carton juice (have to fill in request slip daily). Safe, which is free; hairdryer, settee, TV (with english music channel/film channel, great if you've got kids) large balcony with fabulous view of pool/sea! Air con in room, which is a must; quite noisy at night; was spitting out water when we first arrived, but just reported this to reception and soon fixed. Our room boy, Abdul, was brilliant - was such a hard worker, and kept our room spotless; he was so friendly and made fantastic towel creations every day for us; used to get quite excited on return to room after beach just to see what he had left for us!! Had crocodile, swan, monkey, rabbit, etc - had to take pictures of them all, so good. We left him a small tip every day. THANKS ABDUL, IT WAS A PLEASURE MEETING YOU AND WE'LL MISS YOU!

Food: Really enjoyed the food - never a problem finding something to eat; soup always lovely; chicken, beef, lamb, etc; pasta, pizza, chips, rice, salads, different bread, could keep going. In a morning chef at counter making omelletes/frying eggs on demand (lovely); at night he would make up spag bol/pasta dish - just stand at counter for this. Puddings at night really nice. Two different main restaurants - we used to go to smaller one in new block, found it much quieter (still busy), but staff really friendly. Could also get snack at beach bar at set times, and ice lollies throughout the day.

Drinks: Best all inclusive hotel for drinks stayed at yet - drinks in fridges dotted around hotel complex. Pepsi/Fanta/7up/soda water/Stella in cans; fruit juices in cartons; large bottles of water - all very good, much much better than using small cups to refill drinks as they don't hold hardly anything. Swim up bar in main pool also very good. Used to have lovely coffee at beach bar in afternoon, and early evening at new block bar whilst watching the sun set.

Staff: can't fault any of staff' in the hotel; were all very friendly, we found the egyption sttaff at Fort Arabesque had great sense of humour and were always having a laugh with our boys. The bar staff in 'new block' bar were great, have to say a thank you to them, especially Waledt ( had a laugh and a joke with us throughout the holiday) and always looked after us well, and a thank you to Omar in the new block restaurant and Abdul our lovely room boy.

Beach: what can I say, fantastic - hotel right at beach; a few steps and you're there, what more do you want? Free beach towels every day - you are given cards to exchange for these, and it was lovely having fresh towels each day. Sun beds and brollies good size and could easily get 4 beds in the shade of 1 brolly, which you will definitely need - very hot (shade temp at beach bar at 4pm 39 degrees!!). Got nice breeze on beach. We used to like sitting near to water sports/drinks area - away from noise and close to drinks! Sea and snorkelling fabulous, am already missing it - saw absolutely loads of different types of fish (well worth taking underwater camera) - lion fish, puffa, nemo, eel, octopus, etc etc! Used pools a little every day, but always camped out on beach, which was just perfect. Can canoe and wind surf for free.

Entertainment: animation team worked hard throughout the day and you could easily get involved in daytime activities, but weren't pressed to do so. We saw a couple of shows (which were on nightly at 10pm), but preferred to stay in the new block bar, make our own entertainment and just chilling with drinks. There were lots of trips on offer whilst there but we didn't go on any of these, as far too hot to be venturing far in July/August. Went on a half hour camel ride (based just outside hotel), which we really enjoyed (£10 each) - it's a good laugh, and tried parasaling (£20 each for about 10 mins) which was well worth the experience.

Hurghada Airport:: mmm, what can I say........when arrived at Hurghada airport, lots of shouting everywhere, and had to queue for ages to get visas (£13 each). Bit of a mix up with immigration cards, as they didn't give us any to fill in when we paid for visas, so we went through to next queue not realising we should have got them from the visa man! My son shot back for some whilst we were still queuing - then had to fill out details on all 4 cards whilst still stood in queue - I think Thomas Cook should get hold of supply of these and ask you to fill out on plane - would save lot of hassle. Apart from this, rest went ok and got suitcases off in record time! On return journey to airport, horrendous experience all round - harrassed in airport by people wanting to take suitcases - man actually got hold of my husband's case, then wanted money! (make sure you keep hold of them at all times) Went to toilet and someone came in wanting money..? what for!. Then queued for ages to check out our cases - just one conveyor for all cases, which kept breaking every few seconds. When finally got through, we didn't have enough time to look at duty free or get anything to eat!, even though flight was 40 minutes late!

In summary, we all had wonderful holiday at Fort Arabesque and wouldn't hesitate in recommending it... wish we were back! Jayne, Gary, Sam and Daniel

  • Stayed: July 2010, travelled with family
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3  Thank Allijay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2010

Just got back from our second visit to the fort, it was just as good as last year. the rooms were very big, with a large bathroom with double shower cubicule. balcony with sea views in room safe (free of charge) fridge toped up daily with water and soft drinks part of AI. Room cleaner comes twice a day cleans room in the morning and then turns you bed down in the evening leaves towel designs most days. all staff are always smiling and ready to help if you need them we used the new block resturant big thanks to omar great waiter very hard worker. spent most of our days on the beach just chilling out when you wanted a drink there are two beach bars just help yourself out of the fridges beer, soft drinks, jucies and ice lollys, We went with thomas cook holidays usual cramped seats on the plane wish they would lose a few rows of seats on these long flights. the thomas cook rep (lynn) was very helpful always had a smile and loves a chat , we did the private tour to cario which was good value but a long day. also went on the sea quest glass bottom boat trip what a surprise how fast the boat goes its great fun. all in all a great holiday and would definitely go back. note the hotel is italian run and the entertainment team are italian they always spoke to us and asked if we wanted to join in if you make the effort they will. hope to return soon.

  • Stayed: July 2010, travelled with family
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Thank airliner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2010

We booked this hotel as a late deal on an all inclusive (AI) basis. We stayed for two wks in July 10. We have x2 sons 16 & 12. We had x2 rooms with x2 twin beds. This is our 3rd time in Egypt, previous Hotels were the Resta Grand @ Marsa Alam and the Sierra @ Sharks Bay, Sharm.

Currency - I would advise taking euros, as certain things seemed to be cheaper and priced accordingly. When converting to sterling things got rounded up.

Makadi Bay - A large sandy bay with a number of Hotels around it. It has several Dive centres and three jettys where various boat trips depart from. There are various water activities reminding me more of a typical spanish resort.
You can walk round the bay via a block paved promenade. There are only a few shops nothing like Naama bay in Sharm.

Hotel - Certainly not as grand as the previous two Hotels, more like what I have been used to in Spain. It relies heavily on its beach front position, which if you want that then you are sorted.
Kayaking, windsurfing and a catamaran are all free with AI packages.
Poolside bar & on the beach, with snacks available mid morning and afternoon.
Has FREE WIFI access so don't forget to take you Laptops and Ipod touches, and get SKYPE because this is a cheaper way to contact your folks in the U.K.

Rooms - large and spacious, well cleaned, and if you tip your cleaner, come with various towel art creations during your stay (which you have to dismantle when you have a shower). Contains a fridge with x2 bottles of water and other light refreshment, topped up every day and is part of your All inclusive (AI) package. Large LCD TV with a few limited English channels.

Food - Good. A variety of hot meat, normally at least 2/3 AND fish. Usually chicken and fish were on every night in various guises. Two types of rice, potatoes and veg. There was always an adequate salad bar. Also Soup options.On a Weds night they held a poolside BBQ, which seemed a huge effort for very little extra food options - BBQ'd homemade beefburgers, liver (which was fantastic) and doghnut balls. On the whole the food was good, and there was plenty of choice unless you are fussy. The problem is you get sick of eating x2 full meals a day after 2wks!!!

Pool - For us this was the major disappointment. The main pool, with the poolside bar, was small (so much so that the activities team aren't allowed to organize water polo in that pool even though the nets are there) and very busy with few beds and little shade. The rest of the pool are two thin arms that wrap round the island centre. The other side also has few beds and little shade. We found it easier to get beds on the back row of the beach and walk upto the pool for a dip. The large centre island needs to be drastically reduce to enlarge the pool!

Snorkelling - Ideal hotel for beginners and youngsters as you can walk into the sea from the beach and get use to snorkelling. Coral consists of various underwater outcrops dotted around the bay for you to investigate. The clarity of the water does suffer as a result of the beach access and the water sports/speed boats, mainly from midday onwards. The quality of the coral also suffered with large areas dead covered in silt. We found it best to go out early around 7/8am for an hour or two before breakfast. Also try going left and snorkel around the roped off coral outside the huge new hotel complex that is being built. That being said our list included x2 types of Lion Fish, x2 types of Eel, x3 types of Ray, Trevally, Octopus, Houndfish, Barracuda chomping a Mullet, various Wrasse and Grouper etc.

Trips - we did one full day Snorkelling trip with IDive, who I believe are owned by the Hotel. They took us south to three spots, one off land. Food was included. Cost £30 each and half price for under 12's although they let my 12 yr old go half price. Lookout for Hassan on the beach. They also do other trips, which we heard good things about, and if you have been on one trip they will do you a deal on a different one!

Tummy upsets - Unless you have been to a Dr and undergone tests it isnt Dysentery! Its not the salad or water used for the ice cubes. My wife had it at both our previous hotels but not this time. I had it on our first visit to Egypt, but not the second and this time as I got home. My 12 yr old had just the cramps for two days. Its just an Egyptian thing, our stomachs are just not use to their bugs. My advice is go to the chemist,abroad, as soon as it starts and take the tablets and it quickly resolves itself. Shop around for the tablets though as some hotel suppliers can be more expensive.

Summary - We enjoyed our stay on the whole. We were happy for what we paid as a late deal but wouldn't have been so if we had paid the full brochure price.The hotel has a great beach location but poor pool facilities and for that reason we wouldn't go back, however we would recommend it for other reasons.

  • Stayed: July 2010, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank X4brummies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2010

went to fort arabesque for 2 week stay. read reviews before booking, and had great expectations.
On arrival we saw that an upgrade to superior room was available at 10 euros per night,
this worked out at £120. 0 for a 14 night stay. To be fair to the reception staff they did tell us it only had a double bed, and would i like to see it. Unfortunately I declined the offer thinking it would be a large double in a large room, WRONG. The room was no larger than any other, and the bed was not as big as expected. Having paid we made the best of what we had. You get a kettle with tea, coffee, and sugar,(we didn't get any milk asked reception and arrived 3 hours later, powdered milk). Get fresh milk at the shop, it keeps o/k in fridge.
Before we had chance to empty our suitcases, a cleaner knocked , and asked if room was o/k, he only understood very little English. This man obviously had a hygiene problem as the room filled with the smell of B/O, not very nice when you are looking forward to an evening meal.I made the mistake of giving him a tip, and from then he and his mate the second cleaner knocked on the door whenever we where in at night. Eventually we put the do not disturb sign on the door which worked until the day before we left for home when the sign mysteriously disappeared, so they where knocking again,i had to tell them to go away.I think we got the worst pair as the other cleaners we saw seemed very polite and clean!!!
Beware of the bell-boys treating your cases roughly when going to your room, both our cases where damaged.
The beach, and sea are good, there is a film of oil at the waterline, probably due to
the amount of speed boats etc, but did not experience any oil on our clothes or feet.
Get down early to get the best beds, the towel boys start at 7, so if you get to the beach then, you have a chance of getting a good spot.
The snorkeling is nowhere near as good as Sharm, as the coral is slowly being killed of
by all the boat traffic in the bay. There are only a few fish around the coral, but if its your first time to Egypt then it might not disappoint.
During the day the gardeners water the plants and, trees close to the beach, it smells like they use reclaimed sewage water to do it, not very pleasant for a while. There is building work going on at the back of the hotel, and some days the hammering of steel posts was going on for hours, which eventually got on our nerves.
Small trucks used by gardeners are constantly going along the footpaths, so if your sunbed is close to the path you get a good blast of diesel fumes throughout the day.
Drinks are available at the beach bar, help yourself, beer, fizzy drinks, and still fruit juices.
They serve snacks at 10-30 which consists of a small variety of cakes, croissants, and sticky buns, in the afternoon at 3-30 they serve thin chips, chicken or beef, and pasta,great for kids.
The dining rooms are warm, except for the main room where the food is served,(we where in the old block), and the main area resembled a works canteen. The food is well cooked, but after 2 weeks it gets a bit same old same old. You wont starve as there is plenty. The waiters are so busy you don't get a lot of interaction with them, and they tend to be more friendly towards the Italians. Some of them were a lot lacking in underarm deodorant, and it doesn't help your appetite when they serve your drinks.
We didn't go to the shows at the theatre at night, so no comment.
The lobby definitely needs a better air-con as it got quite warm sitting having a drink at night. If you go to the lobby bar at night get Mohammad (looks like a young Terry Thomas)
to serve you. He was the only one who had a smile and looked after us with our drinks(didn't have to ask, they where there before asking). Only waiter deserving a tip during the 2 weeks.
All in all we had a relaxing 2 weeks, but we definitely wont be going back to this hotel.
We have been to Egypt 4 times , staying in Hurghada 3 times, and this is the worst hotel so far. This is our honest opinion, and we understand if other people found it different.

  • Stayed: July 2010, travelled as a couple
    • Value
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5  Thank samhill_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fort Arabesque Resort, Spa & Villas

Address: Safaga Road | Abu Makhadeg Bay, Makadi Bay, Hurghada, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada > Makadi Bay
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Spa Hotel in Makadi Bay
#8 On the Beach Hotel in Makadi Bay
#9 Family Hotel in Makadi Bay
#11 Romantic Hotel in Makadi Bay
#13 Luxury Hotel in Makadi Bay
Price Range: £60 - £121 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fort Arabesque Resort, Spa & Villas 4*
Number of rooms: 458
Official Description (provided by the hotel):
Fort Arabesque Resort, Spa, & Villas promises tranquilityand opulence with its 444 luxurious rooms, suites, privateapartments and 14 newly built villas.Four dining venues, five swimming pools, including a children's pool(three of which are heated), a state-of-the-art gym, world class Thai managed Spa and sports facilities as well as I-Dive, a five-starIDC PADI dive center, guarantee a fun and unforgettable hotel experience.Inspired by the Sardinian roots of its architects, FortArabesque Resort & Spa combines distinctive Italianand Arabic accents in its architecture, from its imposingmedieval fort structure to its interior touches and décor,where the different shades of Egyptian cave stones fromAswan blend with the antique fine wood furnishings oforiental designs.We would like to introduce our new concept as well, which is unique in Egypt.Nestled within the Fort Arabesque resort, The Villas offer its guests luxurious accommodation, space and privacy in addition to a more personal and dedicated service. Each of the 14 Villas (8 units with 1 bedroom + 1 bathroom, 6 units with 2 bedrooms + 2 bathrooms) is tastefully decorated to reflect the mix of Arabic accents and Mediterranean influences of the Fort Arabesque Resort. All units have private garden and terrace with private access to a secluded swimming pool exclusive to The Villas. To ensure a fast and efficient service, the check-in is done through a private reception. The residents also have access to the Pavilion which is a private lounge where the villa guests can enjoy a semi-served upgraded breakfast in the morning. For lunch and dinner time the Pavilion functions as an A’la Carte Restaurant, giving the opportunity to enjoy a fine dining experience. The extra benefits of the Villa Guests include free Wi-Fi, free Gym usage and various discounts in the different outlets of the hotel.Guests at The Villas are free to use all the facilities and enjoy the same ‘all inclusive’ benefits at the resort with quick access to the main restaurant and the beach as well. ... more   less 
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Also Known As:
Hotel Fort Arabesque
Fort Arabesque Makadi Bay
Fort Arabesque Hurghada

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