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“Mixed feelings about this hotel”

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The Makadi Palace Hotel
Ranked #14 of 30 Hotels in Makadi Bay
Reviewed 27 December 2013

We had very mixed feelings about this all-inclusive hotel.
Rooms are pretty and spacious. Large comfortable bed. Majestic looking hotel with lovely grounds and nice sea front location with plently of sunbeds. It was unseasonally chilly during our visit and appreciated the heating in our room.
However! We were not impressed with the hotel food. Breakfast ok, but coffee often luke warm, fruit juices tasted like squash, waffles unpleasant, poached eggs hard, limited variety of fruits. Fried eggs and omlette were good.
We chose this hotel over others for 3 reasons- good reviews, Thai restaurant and table tennis. We were disappointed with the Thai food-Tom Kha soup tasted of watered down coconut milk. The Tom Yum soup was pleasant, but no lemon grass or galangal flavours. Thai fishcakes were cremated and flavourless. Fish in lemon was nice but no resemblance to Thai food.
We were permitted to dine in the evenings at some restaurants in the Makadi Grand. Despite good reviews, food at the Carribean was awful-except the beef dish which was lovely. From the moment we arrived the waiters repeatedly asked us to buy extras-it became tiresome and spoiled the meal before we started. We liked the lunchtime buffets-some food not so good but there were some very nice dishes too and the barbecue chef was friendly.
Rooms had some broken appliances eg washing line, shower attachment, tiles and toilet flushing mechanism. Although freshly painted, it seemed tired.
It was difficult to have a hot shower at peak times, though water was usually warm. Room service had a nasty habit of removing our towels at different times of the day and not replacing them till a couple of hours later. Irritating when we returned from the beach hot, wet and sandy.
Good table tennis table in Joker Bar but net and bats very broken. When I asked if they would replace them, they suggested I buy bats myself!
The swimming pool was freezing, but we were permitted to use the Makadi Grand heated pool, which was just warm enough.
Initially it was too choppy and murky to snorkel at the end of the pier. Later in the week it was calmer and we saw some wonderful fish and we were thrilled to see a turtle surface briefly.
There were lots of rules that we found difficult to follow-often changing without notice. Restaurants that were advertised on the tour operator website as available at lunchtime, had closed months before and were only available for dinner. Opening times of some varied during our stay without pre-warning.
House wine and beer were nice. We could order from the lobby bar but were not allowed to consume it inside-we were asked to sit outside which was cold and windy in the evening. Apparently inside is reserved for reps but you can sit inside and use wifi-as long as you don’t have a drink! Our other option was the Joker Bar which had no wifi and the music was sometimes too loud to talk. Although my family drink relatively little alcohol, we sometimes felt like criminals when we asked for a glass of wine or cocktail (inclusive ones also not nice with granulated sugar at the bottom of the glass).
We booked all inclusive to avoid hassles and yet were asked about 20 times if we would book a special Christmas Eve dinner at significant extra cost. Given the quality of existing food we doubted the a la carte chefs could produce a standard suggested by the price. We opted for the all-inclusive buffet and it was very very good. It made us wonder if staff had been distracted in previous days by preparation for Christmas and we all felt the food (including Thai) seemed to improve after Christmas Eve.
We were also hassled several times each hour by hotel staff trying to sell massages as we sat by the pool or on the beach.
Red Sea Holidays rep Sammy gave us some good tips (best one-El Dar Darak restauarant in Hugharda for typical Egyptian food). We booked a day trip to Luxor which was fascinating, but marred by the fact that we were told all entrance tickets were included. On arrival at Valley of the Kings we were asked to find an extra £40 if we wanted to visit Tutankhamun. We only had £20 for 2 of us.
To summarise, despite initial appearances, this is not a 5* hotel-more 4 or 3+*. If you go expecting 3* you will probably be happy with your choice –if you pay for and expect 5* you will be disappointed.

  • Stayed: December 2013, travelled with family
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5  Thank Midge M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 25 December 2013

Visited 22 Nov to 06 Dec 13, which was our 6th visit (3rd this year) to this hotel. We have visited many hotels in Egypt over the years and have to say that this is the best we have stayed at, as backed up more by the amount times we keep revisiting.

With the dine around's we managed to eat in a different restaurant very night during our 14 night stay, ranging from Italian to Indian and very meal was exceptional, have never experienced so many dine around options. But whether you eat in one of these restaurant's or the buffet the food is of a high standard and plentiful. I am not only a vegetarian, but also a very fussy eater, but there was always plenty of options available for me. The only compliant I have, is it didn't do my waist line any good.

The sunset bar is well worth a visit for lunch, with freshly cooked fish & chips or burger and lovely cocktails made by Walid.

The staff are brilliant and can't do enough to make sure your stay is a memorable one. If you do require anything Anna at Customer Service is always there to help, as well as Mohamed Elsayed (Food & Beverage Manager).

As for relaxation, you couldn't ask for more, you can lounge by the pool where the pool boys will bring you drinks. Then in the evening you can choose from the Jokers bar that has nightly entertainment or chill out at the piano bar where Mohamed Monsef will look after you.

Our room was cleaned to a high standard and the towel boy came daily to our room to exchange the beach towels, you couldn't ask for more.

Snorkeling is a must, it is amazing, but worth noting that if you go in from the shore you will need seashoes, but you can go in off a jetty that is located at the end of the beach, but we found it better further along the beach.

If you are planning on returning to this hotel it is worth looking at joining the Mahara club, as this gives you extra benefits (not that you need them at this hotel). They also have a member's only bar along the beach by the Sunwing which is amazing with drinks, snacks and free WIFI.

Please note that it is worth taking US Dollar's or Egyptian money if you are going to tip, as the staff have a nightmare with £ coins as they can't exchange them.

We would also like to thank Mohamed Fouad and his staff at the Rendez Vous, Mohamed Farthy for looking after us at breakfast & lunch. Mohamed Monsef at the piano bar and all of the staff (too many to mention) for making our holiday so special.

Can't wait for our next visit, we miss the place from the moment we leave.

Finally all we can say is visit this hotel. you will not be disappointed.

  • Stayed: November 2013, travelled as a couple
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2  Thank themillsPortsmouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 December 2013

We stayed for one week commencing 6 December in a Junior Suite (3203).

Ignore the negative reviews. This is an excellent hotel. It is easy to photograph a little surface grout in a bathroom or the odd area needing a lick of paint. In no way does that indicate the basic quality of the hotel. The layout of the grounds is outstandingly well designed. Very few straight lines with pools snaking around the property, little bridges and attractive views in every direction. Although there was plenty of room on the beach we preferred the hotel grounds and our sunny balcony.

Possibly the most attractive feature of the hotel was the friendly, efficient, attentive service from the staff. No queuing to check in, Just a welcome drink on the terrace which set the tone for our stay. Anna, in charge of guest relations was exceptionally helpful. Bar staff remembered our 'usuals' and everywhere we were greeted as individuals.

The only aspect that was not five star was the food. Do not expect fillet steak every day. However, the food was perfectly OK and we always enjoyed our meals. A special word for the omelette chef who tried every day to add an interesting ingredient. An example of the personal service.

We were advised to tip little and often. That was very much appreciated and I would strongly recommend that you do that rather than saving a larger tip for the end.

The welcome meeting can often be a problem with hard sell on excursions rather than useful information. Not here. No hard sell and genuinely useful information. Some companies do not realise that the hard sell causes people to miss the meeting altogether.

One constructive suggestion is that there are many sunloungers around the pools but very few chairs. Not everyone (me!) wants to be stretched out on a sunlounger.. Another is that at least one of the pools should be heated in Winter. They look beautiful but only hardy types ventured in.

All in all a very good holiday with excellent service on arrival at the airport that continued all the way through to our departure. We went on the recommendation of our grandson and our son is about to make a booking for February 2014.

Room Tip: Junior suites are worth the extra money. Sun all day on the balcony is great in Winter but perhaps n...
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  • Stayed: December 2013, travelled as a couple
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Thank jimgriffith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 December 2013

Coming to the Makadi Palace for the first time as a family, we did not know what to expect. In short...great hotel (but no 5 star international standard) and great service.
Food was good in the afternoon and in the evening. However please do not expect authentic Thai food at the Thai Restaurant.
Ahmed the chef is always friendly, asking the guest for immediate feedback.
Also Mohammed at housekeeping is very friendly and always helpful.
Great guys.

Being at the Palace, you also have the opportunity to go yo the Grand Makadi and it's neighboring hotels,
The Spa and the Sunwing are new with great food outlet and beach access. However, the Grand Makadi has seen better times and the rooms, pools and the beach facilities are in real bad conditions. Not really recommendable. I took a photo which should explain my statement.

Overall, the Palace is absolutely good for families with small kids (ours is 16 months old).

Room Tip: See that you can get a junior suite facing the sea side... Cool
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  • Stayed: December 2013, travelled with family
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2  Thank Sputzis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2013

We came back just one week ago, and I would like to say it was the best stay ever!!!!!We been twice in Grand hotel Sharm el Sheikh, is a Red Sea hotel as well, but is not possible to compare these two hotels. Makadi Palace is the best decision. Don't trust people who saying, or writing here bad comments, because is not right. On our arrival Mr. Mohamed Abu El Fetouh Fahmy was waiting to us, and he with rest of the team of the hotel Makadi Palace arranged for my friend beautiful birthday surprise, amazing room, with gorgeous view, and they really cared about our stay. Huge thank you to F&B team, in all of the restaurants (Grand Makadi, Makadi Palace, Makadi Mall), always plenty of option to choose from menus, the meals are excellent, well cooked, with right taste. Thank you to kitchen also, the executive chef, and his team doing VERY GOOD name for this hotel!! Evenings we spent in Joker Club! F&B manager, Manager of the Joker club doing a really god job. Every night warm welcome from them, and their team. Manager of Joker Club organised a service really well, no one was without drink, everybody got a table, so with one word amazing. Thank you for our housekeeper Mohamed Eskandar, really friendly, and hard worker person, our room was spotless every day and with various surprise!!
What I would like to mention, on the beach the service struggling. There just one guy doing the service and is not really fair, he's working really hard. There's many guys who are there to bring you mattress, and if you not give them tips, on a following day you waiting 10-15 minutes for your mattress, and sorry for this word but honestly they doing f..k all day, so let's push them, give them tray, and let them to do drink service, and even if they doing a service they can easily bring the mattress for guests. And is a bit annoying, that they waiting every day for tips. My opinion all mattress have to be ready on the lounger at the morning and then collected evening. But except this I can't find any other complain.
We would like to say thank you also to Adel Kaire, Hamdy Mohamed (both from Joker Club), we got from them excellent service every night, really friendly, nice people :), to Ashraf Mohamed from Mafia restaurant, really helpful, he gave to us table even hi did not get our reservation, to Farrid A. Ghany from Caribbean restaurant, beautiful service, to F&B manager from Grand Makadi (unfortunately I'm forgot his name), big thank you to young lady from Poland who working for guest relation, she tried to do for us always the best, thank you also to animation team. Thank you to all of the people who working in Makadi Palace, even if I don't know all names, there's a many people, and all of them, in our every steps, they made our holiday wonderful, they are really hard working people, and all of them is a big benefit for company!!!! Thank you so much, looking forward see you again on 24.05 :)
Best Regards,
K. Ulman and N. Smutna

  • Stayed: November 2013, travelled with friends
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1  Thank KrisUlman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2013

Myself and my partner recently stayed at Makadi Palace for 7 nights after securing an irresistible deal through Red Sea holidays with a last minute booking. Whilst Hurghada is a lesser known destination in Egypt it makes for an ideal winter sun holiday destination; Makadi Bay in particular is an idyllic location with beautiful beaches and great weather to enjoy, with a laid back culture that ensures a relaxing and restful break.

Makadi Palace and the surrounding sister hotels are a spectacular sight to behold. The resorts, which you are free to explore, are stunning in their design and facilities. We selected an all inclusive holiday package which included baggage allowance and airport transfers for a stress free trip.

The hotel rooms are beautiful, spacious and meticulously cleaned. All standard features are included (no kettle tea/ coffee however, and all water bottles must be obtained from the resort bars which can be inconvenient if you're caught without as you must avoid tap water.) The hotel could supply a bottle or two daily to the rooms as a way to improve the service.

The hotel grounds are huge with plenty of different areas and restaurants to experience, it takes a while to get familiar with the layout but this helps to keep the resort fresh and interesting. There is a selection of restaurants with inclusive menus or buffets for you to dine at each day. The food from our experience was mostly good if not great; the International Buffet has an amazing grill selection, Thai Gardens and Botanical restaurants have delicious food options and notably the service at each was impeccable, timely and very friendly. Breakfast and lunch have large buffet selections with something to suit everyone's tastes. There are other restaurant options at Makadi mall nearby or in the other Red Sea hotels, just make sure to clarify which menu items are inclusive and make sure to book a reservation if you're set on dining outside of the resort as they will turn you away. I'd recommend for guests to invest time getting a hotel manager to clearly explain your available options (food and facilities) and how to get there as we missed out on a number of opportunities through being misinformed.

For day time activities the hotel can arrange for excursions (quite costly however) and there is Makadi Spa and Sunwing Water Park nearby where you may spend a day away from the immediate hotel grounds. Evening entertainment was always available and included disco dj nights, karaoke, cobra shows etc. It was largely a more mature mix of guests during our stay at Makadi Palace with a few young couples but this varies over the year and according to the different speciality hotels. The guest demographics in Makadi Bay are heavily biased towards German, Russian, Polish and British holiday makers alongside the local Egyptians which was culturally very interesting.

I would like to mention that there is a lack of Wifi on the hotel grounds with the lobby being the only available hotspot. This is fine so long as you aren't relying on internet access. We didn't find it a problem.

The weather was amazing, mostly in the high 20s throughout our stay in November. The beach is fabulous and snorkeling is something you must experience there if you visit, even close to the shore you can see a plethora of sealife .

Overall, the resort is an amazing retreat to spend a week or two at, just to unwind, catch some sunrays and witness beautiful surroundings. The staff are fantastic and really add to the experience. I'd recommend Makadi Palace or any of the sister resorts to anyone contemplating a winter break away.

Madeline and Ahad

Room Tip: They are all beautiful i'm sure, try get one higher up for a better view.
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  • Stayed: November 2013, travelled as a couple
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Thank Madeline R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2013 via mobile

I loved my holiday at this resort!
The staff went out of their way to assist us and nothing was ever a problem.The staff were extremely friendly and happy and made our stay memorable!The pools were huge,the food choice was exceptional and delicious and the beach area was great!we were a half hour by taxi to Hugharda which was about 300£Egyptian rnt..not cheap.
The excursions were half price if booked in a Hugharda with Empire trips tour

  • Stayed: December 2013
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Thank funnydude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa_Meeuwenoord1, Manager at The Makadi Palace Hotel, responded to this reviewResponded 3 January 2014

Dear Guest, Thank you for taking the time to review our resort and sharing your valuable experiences.
We are very pleased that you had a memorable stay at the Makadi Palace and enjoyed its food, pool and beach.
The team does work hard each day to demonstrate our services on an exceptional high level and thanks you for your kind comment.
We look forward to seeing you on future holidays
With best regards
Makadi Palace team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Makadi Palace Hotel

Address: Safaga Road, Makadi Bay, Hurghada, Egypt (Formerly Makadi Palace)
Region: Egypt > Red Sea and Sinai > Hurghada > Makadi Bay
Amenities:
Bar / Lounge Beach Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#8 On the Beach Hotel in Makadi Bay
#10 Romantic Hotel in Makadi Bay
#11 Family Hotel in Makadi Bay
#13 Luxury Hotel in Makadi Bay
Price Range: £67 - £362 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Makadi Palace Hotel 4*
Number of rooms: 511
Official Description (provided by the hotel):
The Makadi Palace Hotel is set in lush gardens famed for their beauty, and offers the perfect space to relax unwind and enjoy a well-earned break. Tranquil surroundings, attentive staff, an extensive choice of à la carte dining – both on-site and at the Makadi Mall – as well a stunning beach and a wide choice of sports facilities at the Makadi Sports Centre ensures guests will be reluctant to stray far from their holiday home away from home. ... more   less 
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Also Known As:
Makadi Palace Hotel Makadi Bay
Makadi Palace Bay
Makadi Palace Egypt

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