We had very mixed feelings about this all-inclusive hotel.
Rooms are pretty and spacious. Large comfortable bed. Majestic looking hotel with lovely grounds and nice sea front location with plently of sunbeds. It was unseasonally chilly during our visit and appreciated the heating in our room.
However! We were not impressed with the hotel food. Breakfast ok, but coffee often luke warm, fruit juices tasted like squash, waffles unpleasant, poached eggs hard, limited variety of fruits. Fried eggs and omlette were good.
We chose this hotel over others for 3 reasons- good reviews, Thai restaurant and table tennis. We were disappointed with the Thai food-Tom Kha soup tasted of watered down coconut milk. The Tom Yum soup was pleasant, but no lemon grass or galangal flavours. Thai fishcakes were cremated and flavourless. Fish in lemon was nice but no resemblance to Thai food.
We were permitted to dine in the evenings at some restaurants in the Makadi Grand. Despite good reviews, food at the Carribean was awful-except the beef dish which was lovely. From the moment we arrived the waiters repeatedly asked us to buy extras-it became tiresome and spoiled the meal before we started. We liked the lunchtime buffets-some food not so good but there were some very nice dishes too and the barbecue chef was friendly.
Rooms had some broken appliances eg washing line, shower attachment, tiles and toilet flushing mechanism. Although freshly painted, it seemed tired.
It was difficult to have a hot shower at peak times, though water was usually warm. Room service had a nasty habit of removing our towels at different times of the day and not replacing them till a couple of hours later. Irritating when we returned from the beach hot, wet and sandy.
Good table tennis table in Joker Bar but net and bats very broken. When I asked if they would replace them, they suggested I buy bats myself!
The swimming pool was freezing, but we were permitted to use the Makadi Grand heated pool, which was just warm enough.
Initially it was too choppy and murky to snorkel at the end of the pier. Later in the week it was calmer and we saw some wonderful fish and we were thrilled to see a turtle surface briefly.
There were lots of rules that we found difficult to follow-often changing without notice. Restaurants that were advertised on the tour operator website as available at lunchtime, had closed months before and were only available for dinner. Opening times of some varied during our stay without pre-warning.
House wine and beer were nice. We could order from the lobby bar but were not allowed to consume it inside-we were asked to sit outside which was cold and windy in the evening. Apparently inside is reserved for reps but you can sit inside and use wifi-as long as you don’t have a drink! Our other option was the Joker Bar which had no wifi and the music was sometimes too loud to talk. Although my family drink relatively little alcohol, we sometimes felt like criminals when we asked for a glass of wine or cocktail (inclusive ones also not nice with granulated sugar at the bottom of the glass).
We booked all inclusive to avoid hassles and yet were asked about 20 times if we would book a special Christmas Eve dinner at significant extra cost. Given the quality of existing food we doubted the a la carte chefs could produce a standard suggested by the price. We opted for the all-inclusive buffet and it was very very good. It made us wonder if staff had been distracted in previous days by preparation for Christmas and we all felt the food (including Thai) seemed to improve after Christmas Eve.
We were also hassled several times each hour by hotel staff trying to sell massages as we sat by the pool or on the beach.
Red Sea Holidays rep Sammy gave us some good tips (best one-El Dar Darak restauarant in Hugharda for typical Egyptian food). We booked a day trip to Luxor which was fascinating, but marred by the fact that we were told all entrance tickets were included. On arrival at Valley of the Kings we were asked to find an extra £40 if we wanted to visit Tutankhamun. We only had £20 for 2 of us.
To summarise, despite initial appearances, this is not a 5* hotel-more 4 or 3+*. If you go expecting 3* you will probably be happy with your choice –if you pay for and expect 5* you will be disappointed.
- Official Description (provided by the hotel):
- The Makadi Palace Hotel is set in lush gardens famed for their beauty, and offers the perfect space to relax unwind and enjoy a well-earned break. Tranquil surroundings, attentive staff, an extensive choice of à la carte dining – both on-site and at the Makadi Mall – as well a stunning beach and a wide choice of sports facilities at the Makadi Sports Centre ensures guests will be reluctant to stray far from their holiday home away from home. ... more less
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- Also Known As:
- Makadi Palace Hotel Makadi Bay
- Makadi Palace Bay
- Makadi Palace Egypt