My Mum and I stayed at Serenity Makadi Beach (still known as Serenity Makadi Heights) from Friday 17th February until Friday 24th February, 2012.
The complex is huge with blocks D2, C4, C3, C2 & C1 on the left hand side of the main entrance, B3, B2 & B1 in the centre and D1, A4, A3, A2 & A1 on the right. C1, B1 and A1 being the closest and, in my opinion, best locations nearest to the private beach. Originally we were put in Room 1111 in block D1 which is right near the Lobby Bar. On our first night here, we ventured into this bar where karaoke for Russians took place and we were served by a particularly ignorant Egyptian barman who never once smiled during our stay. The Lobby Bar was open from 10.00 until midnight and all we could hear from our room was “boom, boom, boom” from the Russian music being played and loud, arrogant Russians.
After 2 days, we asked to be moved. Thankfully, we were moved to Room 1095 in block A1 which was right near the beach. The rooms are basic and not cleaned. The bedside cabinets and dressing table where we had left drinks were never cleaned. We thought we would be able to have breakfast at The Bay Watch restaurant located on the beach which it said was open from 07.00 to 10.00 and 12.30 to 15.00 hours but it was closed for breakfast and meant we had a long trek up to the main Monaliza restaurant which was open at these times.
The food was bland, luke warm and awful and catered mainly for the Russian pallet. Breakfast is only available in the Monaliza restaurant (more like a canteen) and there is a counter where you have to queue for fried eggs or omelettes. On two separate occasions, I stood patiently waiting for an omelette to be cooked when Russians barged in the queue, handed their plates over to the chef and demanded my omelette which, unbelievably, they were given. I then had to wait for them to be cooked again.
There is an Italian restaurant which is included in the all-inclusive if you book at Reception the day before for either 18.30 or 20.30 sittings. I really enjoyed their soup and pizza and, although it wasn’t the best food I have had, it was at least edible. The only other edible place I found to eat was The Beach Bar which was open from 11.00 to 13.00 and 15.00 to 17.00 hours. This served snacks of hot potato wedges and lovely vegetables fried in batter.
The Marbella Pool Bar should have been open from 10.00 until sunset but this was hazard taped off whilst building works were being carried out and a make-shift bar erected to one side. There was also a ‘Library’ there to borrow books from during your stay. That’s okay if you can read Russian as there were no English books at all.
Restaurants included in the all-inclusive are the Monaliza, Bay Watch, Italian Rossini (if booked at Reception the day before) and the Aladdin Oriental (closed). There is an Asian House, Fish Restaurant and Royal Lounge Restaurant which attract an additional charge of 8 Euros per person.
I paid £40.00 for 2 hours in the Spa on the complex for a sauna, steam room (this had 3 halogen lights dangling dangerously from their broken casings and electrical wires exposed – 2 of which didn’t work at all and the other one occasionally crackled and went out leaving the room in complete darkness until it came back on), Turkish bath with skin exfoliation and jacuzzi where the water was so cold I literally came out shivering. It did not seem at all safe or clean in there but the massage an Egyptian lady gave me was wonderful.
There are a number of small shops near the main Reception area of the complex. Do not go into the perfume shop. I was coaxed in there by a young Egyptian man who saw the sunburn on my chest and proceeded to massage me inappropriately with aloe vera oil and made me feel very, very uncomfortable. There is another shop there that sells tacky Egyptian ornaments and cigarettes. I asked if they sold Golden Virginia tobacco but they didn’t sell any tobacco at all. They kindly went into Hurghada for me (approximately 45 minutes drive away – there is 1 bus daily, not 3 as the hotel states, at 14.00 hours for 8 Euros return each) and bought me 500 grams for £40.00 I thought I would be able to buy Golden Virginia from Hurghada Airport on my return but they do no sell any tobacco at all, only cigarettes, so I would suggest you buy this from Hurghada if you want any. Perfectly okay and not camel-droppings as I thought it may be!
The most enjoyable day of my holiday was an organised day trip by coach to Luxor. We asked Reception for an alarm call at 04.15 but didn’t get this until 04.50 when the coach left at 05.30 – fortunately I had set the alarm on my mobile phone but please don’t rely on an alarm call from Reception. It was approximately 5 and a half hours on the coach but well worth the amazing visits to Karnak Temple, The Valley Of The Kings, Queen Hapshetsut’s Temple and a cruise on The River Nile – all for only £52.00 which included a meal at a restaurant. Travelling very tiring but well worth the wonderful experience.
Whilst most of the staff at this hotel seemed unfriendly, once they realised we were English their attitudes completely changed as the Russians spoke to them like something on their shoes. Special thanks to Sammi the Barman. He was the most friendly and helpful of all the staff in this hotel and couldn’t do enough for you.
The Animation/Entertainment held in an outdoor tent was appalling. Only ventured there once, hardly anyone in there and Egyptian and Russian staff attempting to sing in fancy-dress. The ATM cash machine in the reception area did not accept most people's bank cards so we were told to go to an ATM near the main entrance to the complex. This worked but was about a half a mile walk!
Definitely NOT a 5 Star hotel. This hotel only seems to cater for rude, arrogant Russian people. I will definitely not return to this hotel or Hurghada for this reason. All the English people we met (not many at all at the hotel but lots on our return home) said the same. Last year, my first visit to Egypt was to The Sharm Plaza in Sharm el Sheikh. This WAS a 5 Star hotel, could not be faulted in any way and highly recommended. Had Serenity Makadi Heights been my first visit to Egypt, I would not go there again.
- Official Description (provided by the hotel):
- Serenity Makadi Beach is located on the west banks of the Red Sea, built in Moroccan style. Opened in January 2007, this spacious five Stars Resort spans a total of 400,000 sq. meters, surrounded by large gardens, it is located directly on the Red Sea situated on its own wide beach 320m, offering spectacular views over the turquoise water and an amazing experience of a luxury life style, combined with the warmth of true Egyptian hospitality. The rooms are divided into five wings 17 clusters of 2-3 floors. You can simply relax on the hotel's beach or one of the spectacular 5 swimming pools. The resort has every possible feature to make your stay enjoyable by offering a wide range of safari and diving trips. ... more less
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- Also Known As:
- Serenity Makadi Heights Hotel Makadi Bay
- Serenity Makadi Heights Bay