Wow what can I say about this place - just arrived back to the UK after an amazing 9 day experience at this hotel. It was our first time to Egypt and my wife and I were both a little nervous after things you here about the country - this could not be further from the truth and I have to say this hotel was above an beyond everything we could have hoped for.
From start to finish the service was second to none and we were looked after like royalty throughout. We requested a ground floor pool view room in the "quieter" section of the hotel and we got exactly this - very few children (but even around the main area-it was quiet, classy and chilled).
We were greated on arrival by Aziz and Kirsty the guest relations team who could not have been more welcoming and gave us cold towels and drinks after the long journey. They were very very friendly and spoke to us every day - by walking around the pools and asking EVERY guest if there stay was ok and if there were any issues - which there never were.
The site is huge but easy to navigate around and only a 5/10 min walk to the beach or the constant shuttle bus which runs all day (if your lazy lol). We did feel that the Sentido (5*) where we stayed at the top of the site is FAR superior to the reef oasis (4*) hotel at the bottom of the site but the reef oasis was pleasant and should not put anyone off going to the Sentido at all.
The service at every bar and restaurant on the Sentido site was fantastic and have to say out of all of the places we have been around the World (Mexico, Mauritius, Turkey, spain, Greece etc) this was by far the best service.
In the main restaurant (MO's) for breakfast, lunch and dinner (which was optional as there were other restaurants - but this was the best!!) you had the 2 fantastic waiters Khaled Hassan and Mohammed Youssry who looked after us every single day, escorting us to tables, carried our food, making sure we had drinks topped up and all done with a smile, laugh and joke throughout. They work exceptionally hard to make every guest feel welcome and they deserve all the credit as they made our stay very special.
Some people have criticised the food on here but i have to say Mo's food was excellent and varied each night with different themes as well as two guitarists playing soothing music as you eat - fantastic.
We did eat at the italian restaurant which was extremely poor but please be aware that this is on the reef oasis site and part of their hotel - NOT the SENTIDO!!!!!! The beach restaurant (La Citadel) food is ok and easily attainable if you have a day on the beach - but again this is attached to the reef oasis hotel not the Sentido.
I also definitely recommend eating at the Sentido cactus bar BBQ in the evening - which does need to be booked in advance (we did it for the same day!) which is a fantastic meal of cooked kebabs, meats, potatoes, rice and salads all cooked by your own chef (who also serve the drinks) on a bbq as you sit and chill and relax with cocktails.
We also paid for an al la carte meal at the Moonlight fine dining restaurant on the beach which was amazing and very relaxed and chilled - with only 9 tables and a real experience. Definitely worth paying for this for one night, or 2! ;)
I Cannot say enough about the service and this is the case throughout the sentido - as we had a room in the quieter block - which was right next to the cactus bar which was handy lol! (only drinks in the day but BBQ at night as mentioned) we had our very own bar man, Mohammed Saad who was absolutely excellent, constantly walking around bring water and drinks without having to ask - he was so friendly and a really lovely young man who was always happy, smiling and wanted to make the stay as enjoyable as he could. As well as this we also had Soliman who was amazing, he made sure you had constantly got clean beach towels every day and he even saved beds for us every morning write outside our room which was fantastic. As well as this 5* service he also came round to clean everyones sun glasses (which was weird at first lol - but nice) and bring fresh iced flannels to cool people down during the hot periods of the day - which was content.
As we wanted a chilled holiday we spend most of our days around the pool but the beach had fantastic snorkelling facilities with a beautiful reef and jetty leading out to i for unbelievable views of the marine life. It also had a bus stop on site to take the short trip to Naame bay that ran twice daily - but we were lazy lol
All in all this is one of the best 5* hotels we have been to which is very much down to the staff and service provided.
The sentido is fantastic and we are already looking at flights for october! :)
- Official Description (provided by the hotel):
- SENTIDO Reef Oasis Senses Resort in the Egyptian resort of Sharm El Sheikh is the perfect hotel for the entire family. SENTIDO Reef Oasis Senses is a stylish and contemporary hotel offering high comfort in beautiful surroundings, and is located directly on the beach. For the more active family, the hotel organizes a wide range of activities, and there is a tennis court and diving centre at the hotel. When you want to cool down after an active day at the beach, you can enjoy a healing massage at the hotel's spa. Or why not a relaxing trip to the wellness centre's sauna, Jacuzzi or steam bath? At SENTIDO Reef Oasis Resort, there is truly something for everyone, regardless of age. ... more less
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- Also Known As:
- Reef Oasis Senses Hotel Sharm El Sheikh