We have just returned fro our fourth visit to this Five Star hotel (Egyptian tourist board classification ) I have noted some comments from other visitors. This hotel should not be compared to the Savoy Hotel London, and nor should the price paid. This is an exceptionally good holiday hotel, The standard of food in the A-la-Carte restaurants was excellent , we had dinner three times in the Mexican restaurant where Mamoud an his staff provided impeccable food and service, the same could be said about the Olive and Fusion, we did not try the Indian restaurant. For visitors that have never been out of Europe, all inclusive takes on a different meaning, no waiting at understaffed bars, waiters will bring your drink to the poolside, table, and entertainment area. The informal music provided by Adel in the Terrace bar was welcome on several evening. Last year we took all of our family for a special occasion, all want to make a return visit, we will certainly do so. We met the new General Manager who is from Yorkshire, I am sure he will soon sort out any small problems commented on by some guests

I was there at the same time as the reviews below and yes what they say is correct.
I work in quality health and safety so you can imagine that I notice a lot of things that some people don't.
All of the staff and management are the best I have came across anywhere in the world. The management team are very good at dealing with situations when people need helping. As I seen.
Such lovely people. I wish Michael well in his position with the hotel. I do hope that they act on these criticisms of tatty umbrella 's and chairs and loungers because this hotel is beautiful the staff are second to none so don't drop standards by not keeping up with maintenance and replacing of items.
Food is great I couldn't fault . Bearing in mind I studied the hygiene of chef's and prep and temperature control of food.
Always lots of variety in every restaurant. I was disappointed in the Indian restaurant not being very spicy.
Staff are always concerned about your well being and comfort. Hence the giving out of bottles and bottles of cold water.
Unfortunately they do need to look at personal hygiene of waiting on staff ( without being rude , I appreciate the long hours they work.) but it is very off putting when the body odour is so powerful you lose your appetite . This was a minority but is an important issue in my professional opinion.
It didn't fair well getting locked in a public toilet on the first day . H &S issue. But the toilet attendant got his tool belt took off the handle and lock and got me out.
This must be a regular occurrence
and needs attention.
But if asked did I enjoy my stay, was there an high presence of management, and would I return or recommend the hotel? The answer is yes to all of those questions.
People mention the steps and stairs. Of which there are many . Bearing in mind that it was only 5 months from my stroke, I managed well. Prior to going I had asked for a room near to reception this is vital because the complex is so spread out. But the steps provide well needed exercise after eating the lovely foods on offer. Special thanks to my favourite FUSION RESTAURANT
I would give this place 4 stars .
Well done everyone concerned but please carry out maintenance and take note of my comments.
Kind Regards, hope to see you on my return with my family in the summer.