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“Dee , Linda and Sha thankyou for everything you are now officially sharmies angels ��”

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The Grand Hotel Sharm El Sheikh
Ranked #69 of 232 Hotels in Sharm El Sheikh
Certificate of Excellence
Manchester
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Dee , Linda and Sha thankyou for everything you are now officially sharmies angels ��”
Reviewed 25 June 2014

Don't for one second believe the bad reviews about this hotel , the sharmies angels ,Dee ,Linda,and Sha were brilliant any slight problem they were there to help , the fusion restaurant fabulous , maybe the food in the main restaurant isn't brilliant but there are other places to go around the hotel , the staff in the bars and around the pool are polite and helpfull . The grand is a beautifull hotel and we are definitely going back in September , this will be our sixth time here it's fantastic value for money , see you all soon the bandana man !

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Susanne2460
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_grandsharm, General Manager at The Grand Hotel Sharm El Sheikh, responded to this review, 26 June 2014
Dear Guest,
On behalf of the management and the entire staff of The Grand Hotel Sharm El Sheikh, we were very pleased to have you as our guests and are happy that you enjoy your holidays with us.
We sincerely appreciate that you have done some comments regarding your stay so we will take measures to improve our services as our strategy is getting all guests satisfaction to achieve all targeted progress in hospitality.
We hope to host you again in the future and do not hesitate to contact us when you will return in Sharm El Sheikh it will always be a pleasure to meet you.

Thank you to have chosen Red Sea Hotels for your holidays.
We wish you all the best.

Sincerely,

Iskender Gedelec
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (979)
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English first
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 June 2014

Rooms – upon our arrival both rooms were unacceptable and we requested a room change which was a smooth transition. The first rooms were dirty, dated and smelly, we would grade as a two star plus and no more. The second rooms were very clean but still did not have the luxury of a five star hotel and we would give a low four star rating.

Swimming pools – Clean and the staff are very helpful, friendly and work hard keeping your drinks filled and looking after you, no complaints.

Beach / steps down to the sea – Be very careful as they are dangerous, the matting is cut and not finished off and can be very slippery and will cut into the skin.

Evening entertainment – POOR, nothing more to say.

Dinner: Seven restaurants, but six of them are all-in & extra charge items. Red sea holidays need to make people aware of this when booking.
Restaurant reservations need to be done on the day before you intent to dine and can only be done in the main Grand lobby (09:30 – 12:30 & 17:00 – 20:00) which is inconvenient when your room is on the lower levels and there are over 100 steps to climb.

Fusion - Outstanding food & service. More than fitting for a five star hotel, the best meal we have ever eaten in Egypt. The duck & salmon starters are delicate & delicious. The fillet beef melts in your mouth and leaves you wanting more, which they are happy to provide if asked. Highly recommend.

Mumbai – it is a joke. The set all inclusive menu did not include the basics such as water, poppadums & naan bread; we couldn’t even purchase a bottle of water, as they did not have any in stock. The chicken & lamb curries were more like soup/stew. The staff did not make you feel welcome.

Sharm buffet – food more than acceptable and there is a good selection of main meals available. The Thai Chicken was very tasty. Desserts can be repetitive. The Staff are very welcoming & work hard, your glass is never empty.

Olive – Even thou the restaurant was empty they refused to accommodate two people. The staff are very unhelpful.

Lunch at the:

Cliff – light lunch menu is good but plain, some garnish would be nice in the burgers and chicken kebabs.

Beach Club – pizzas are thin and crispy but tasty, the mushroom topping is worth trying.

Pool island grill – Wow it sets the standard which in our opinion should be offered within the other lunch areas. American hot dog, burgers all with garnish were lovely, the only thing which was not nice was the chicken nuggets.

Crepe & sweets – Fantastic selection and cooked to perfection. The ice cream is lovely on a waffle or crepe. The young guy cooking the crepes even offered his fan to us while we waited: a real pleasure to meet him.

Breakfast at The Reef – Selection is good and the staff always make you feel welcome.

Shops within the grounds of the hotel; DO NOT USE unless you want to be ripped off. The Egyptian TAX is really being applied here. The pharmacy charged us twenty English pounds for three items the same items in IL Mercato which is a ten minute walk would have cost us six English pounds. (IL mercato is worth a visit)

All the above comments were noted by Sha who was very helpful and pleased to receive all feedback. Thank you.

We feel the staff of this hotel are amazing and deserve five stars, but the hotel does not. We have visited Egypt many times and it saddens us to advise we will not be recommending this hotel to family & friends.

Room Tip: Stay away from the rooms near the Grand Lobby.. The lower level rooms seem to be better and newer.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Paula M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lowestoft, England, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 June 2014

Recently returned after staying here 8th-15th June. My partner and I had another great holiday at the Grand. From the moment we arrived until the minute we left we were treated really well by all the staff. The food was good, the a la carte restaurants were great, the Fusion being our personal favourite. What really makes this hotel stand out is the staff. Nothing is too much trouble for any of them. It also helped make our holiday that we met really nice holidaymakers as well.Can't wait to return to this hotel again as soon as work commitments allow. Excellent value for money.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Julie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_grandsharm, General Manager at The Grand Hotel Sharm El Sheikh, responded to this review, 26 June 2014
Dear Guest,
Thank you for posting review a bout your stay with us. We are all so happy that you enjoyed your stay with us. We strive to hit our goal of satisfying every guest - every time!, Your positive feedback is very much appreciated and inspiring.
We hope to host you again in the future and do not hesitate to contact us when you will return in Sharm El Sheikh it will always be a pleasure to meet you.
Thank you to have chosen Red Sea Hotels for your holidays.

We wish you all the best.
Iskender Gedelec
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 June 2014 via mobile

Let me start by saying to completely ignore any previous negative reviews. For the price you pay for this hotel you can't complain, if you expect perfection in everything then go to the Savoy and pay twice the price.
On landing we were approached by two men offering to take our bags to the coach (appearing to work for Red Sea Holidays) who later demanded a tip of £5 each which we refused. So I would just watch out for this.

Arriving at the hotel.
Check in extremely easy, a member of staff takes your bags to your room for you. We offered a tip and he refused which surprised us.

Food at the hotel.
Excellent! I am extremely fussy and yet found plenty to eat throughout our 10 day stay. Don't think Fusion (The A La Carte) is expensive. We made this mistake so only ate there on our last night, the fillet steak is incredible AND FREE! At the main buffet the chefs cook fresh breads and pasta in front of you, and lunch there are fresh waffles and Crepes made. Also, unlimited ice-cream! There were no upset stomachs for us or anyone we knew there.

Animation team.
The animation team made our holiday, and I really suggest you stay around the animation pool. They got everyone involved in the activities, by the end of the holiday we had a group of 20 who we all plan to meet up with. There is daily water polo, water aerobics, water volleyball and yoga. Also in the evening they take everyone out to the nightclubs of Sharm. They are a definite asset to the hotel, (especially Verity and Chris).

Our room.
We paid for a standard room, and so expected BASIC. This isn't a basic room what so ever, we were outstanded. The bathroom is huge and looks modern, you could probably fit 5 people in the shower! The TV has several English channels, and we became great friends with our cleaner. After a few days the drains began to smell so asked him to clean it thoroughly, we returned to it spotless. Even fresh flowers in some water for us.

Excursions.
There are plenty of excursions to choose from. For us, Scuba Diving with Sinai Divers has been the best experience of our lives. I am not a strong swimmer what so ever, yet found myself swimming 12 metres deep with 4ft turtles. Simply breathtaking.

We were sad to leave this hotel, the staff are first class and can't do enough to please you. They don't beg for tips at all. Although it's impossible not to tip them, the hotel would be nothing without them. We will definitely return this year

Stayed June 2014, travelled as a couple
Helpful?
5 Thank Tilly E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_grandsharm, General Manager at The Grand Hotel Sharm El Sheikh, responded to this review, 26 June 2014
Dear Guest,
Thank you for taking the time to write a review of your holiday with us on this site, and we are pleased to read that you had a ‘Nice Holiday’ taking into account our guests valuable feedback and constructive criticism, which helps us to identify areas to prioritize our focus on. We hope to host you again in the future and do not hesitate to contact us when you will return in Sharm El Sheikh it will always be a pleasure to meet you.

Thank you to have chosen Red Sea Hotels for your holidays.

We wish you all the best.
Iskender Gedelec
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birtley, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 June 2014 via mobile

We have just returned from two weeks at the Grand Hotel, this hotel is a wonderful place to relax in one of its 8 pool & dine in some great resturants our favourite being the Fusion with the help of Mohammed everything was perfect , must also thank Ahmed our pool drinks waiter he made our holiday so relaxing & also to Sha the guest relations staff who was always on hand to sort out any problems ( not that we had any ) we are hoping to return agin next year for our annual holiday

Stayed June 2014, travelled with family
Helpful?
1 Thank Christine A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_grandsharm, General Manager at The Grand Hotel Sharm El Sheikh, responded to this review, 26 June 2014
Dear Guest,
We are delighted to learn that you enjoyed your stay with us and that we succeeded in making your holiday the best one ever. Thank you so much for your detailed review. Your positive feedback is very much appreciated and inspiring. We look forward to welcoming you back again. Warm regards from all of us in Sunny Sharm, The Hotel Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 June 2014

This is our third tripback to the Grand in the last 12 months - the main reason why apart from the good value for money per say for the inclusive resort - the staff do go that extra mile to make your stay feel special. The pool guy Osama met us at the steos each morning, took our towels off us and found us our bed; drinks kept coming all day long, and he maintained the cleanliness of the pool to a very high standard - great job Osama!

Food & hygiene of the hotel is to a high standard - the staff are kept on the ball and any concerns are soon rectified. The ladies called Dee & Linda come and speak with you most days to ensure that you are happy with your stay, Nothing is too much trouble and they are there to assist you with any problems which you may have - we did not have any - they made us feel very welcome ad we are looking forward to going back again very soon!

The only people who can complain are the people who expect 5 star luxury for low to mid range prices.

Room Tip: Room 140 - near to the rook bar and only a short walk from al pools.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_grandsharm, General Manager at The Grand Hotel Sharm El Sheikh, responded to this review, 26 June 2014
Dear Guest,
Thank you for posting review a bout your stay with us. We are all so happy that you enjoyed your stay with us. We strive to hit our goal of satisfying every guest - every time!, Your positive feedback is very much appreciated and inspiring.
We hope to host you again in the future and do not hesitate to contact us when you will return in Sharm El Sheikh it will always be a pleasure to meet you.
Thank you to have chosen Red Sea Hotels for your holidays.

We wish you all the best.

Iskender Gedelec
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essex, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 June 2014

We recently came back from the grand and all I can say is we were overwhelmed by how welcoming the staff were, nothing was to much for them and having a 3yr old and 10month old in our party was a relief.
Their is a lot of stairs but this was clearly indicated before we booked so didn't bother us. The pools were clean and we'll laid out between bars and restaurants and perfect depth for little ones, their was no need to keep going to bars as waiter service around all pools.
The rooms we had were spacious and clean we email hotel before arriving to ask for a cot in our room and to be close to my mum and my son's room and to our surprise we were put in a family room with an a joining room to them at no extra cost, the house keeping was fantastic and my son enjoyed coming in each day to animals made out of towels left for him.
The restaurants were all good, the fusion being our favourite and the main restaurant next lots of choice in main restaurant and a lot of the food was prepared freshly their my son really enjoyed the pasta made in front of him, though new toasters wouldn't go a miss for breakfast buffet as the ones their are not that hot and always a cue. The cliff top was one of our favourites for lunch as the view was so beautiful.
We couldn't have eaten more if we tried and a place for everyone here more lively pools for the youngsters and a quiet place to hide by the pool with a good book to as the the grand hotel is huge.
The snorkeling was amazing and a must do!
We really enjoyed our holiday and will be returning as the value for money was excellent all the staff were lovely and made huge fuss over our boys which is what you want when travelling with babies.
We did get the deli belly but the pharmacy was excellent and after a few days of tablets felt better and didn't spoil our holiday. We found a small to to the staff sped up service and for what you get was worth the tip to!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nicolawelham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_grandsharm, General Manager at The Grand Hotel Sharm El Sheikh, responded to this review, 26 June 2014
Dear Guest,
We are delighted to learn that you enjoyed your stay with us and that we succeeded in making your holiday the best one ever. Thank you so much for your detailed review. Your positive feedback is very much appreciated and inspiring. We look forward to welcoming you back again. Warm regards from all of us in Sunny Sharm, The Hotel Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Grand Hotel Sharm El Sheikh

Property: The Grand Hotel Sharm El Sheikh
Address: El Fanar Street | Ras Um El Sid, Sharm El Sheikh, Egypt
Region: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Restaurant Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Sharm El Sheikh
#44 Top resorts Hotel in Sharm El Sheikh
#49 Family Hotel in Sharm El Sheikh
#50 Romantic Hotel in Sharm El Sheikh
#66 Luxury Hotel in Sharm El Sheikh
Price Range (Based on Average Rates): £
Hotel Class:5 star — The Grand Hotel Sharm El Sheikh 5*
Number of rooms: 627
Official Description (provided by the hotel):
The Grand Hotel enjoys an unrivalled location, with its buildings nestled in stunning gardens set into the hillside, affording guests outstanding views across the Red Sea to Tiran Island. From the lobby bar with its commanding view, to the clifftop restaurant, and the beach terrace, the Grand Hotel provides a perfect location to relax and savour the atmosphere. An excellent diversity of cuisines - with many a la carte options - and several bars, ensure guests are spoilt for choice after a relaxing day soaking up the sun by any of the hotel's eight freeform pools. ... more   less 
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Also Known As:
Grand Sharm El Sheikh
Grand Hotel Sharm El Sheikh

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