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The Grand Hotel Sharm El Sheikh
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Reviews (4,741)
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Reviewed 31 July 2014

We have just got back from our second visit to the Grand Hotel and hope to return again soon. There are ups and downs to this hotel, as there is with most places, but the ups certainly out-weigh the bad!
The Good:
The staff really are an asset to the hotel, they're absolutely lovely, nothing is too much for them. Particular thanks to Sobhy and Mihir (forgive my spelling) at the pool grill for making us feel special, doing everything they could to make us happy, and making us laugh every day. All the staff are so hardworking and always smiling. Again thanks to staff at the sharm restaurant and the terrace bar.
The hotel is clean and looked after well, we couldnt ask for a nicer place. The grounds are kept to a high standard, and fumigated for bugs often! The sunbeds are comfy and spacious, and we didnt have to get up early to secure a bed.
Lots of cold drinks all day, the staff at the pool bar even brought us drinks without us asking for one, constantly asking us all day if we were ok.
We got henna tattoo's done, and the man came and checked every day for 14 days that they were still ok, as I said, couldnt ask for better service.

The downsides:
The rooms themselves are in need of a revamp. I emailed the hotel prior to arrival asking for a hotel room nearby to the other family we were travelling with, which was sorted and we were grateful for that. However, on day 3 of the holiday there was a leak in the bathroom ceiling. We called reception and told them and they said they would send someone to look at it (it was really quite bad) an hour and a half and 3 phonecalls later (this was 11.30pm) the leak stopped and we rang and told them we were going to bed, although no-one had been to sort out the leak. We then got a knock on the door from the maintenance man after we had called reception to say we were going to bed, to which we told him it had stopped and we were in bed, so he left. The next day the water stopped working in our room, so we told reception again. They sent someone to look at it, which he did, and then he told us he would be back in 10 minutes. An hour and half later, he still wasnt back and we had a dinner reservation, (having had no shower) so we walked up to reception to ask what was going on and we were told we had to move rooms. I know it's just one of those things but it was a bit annoying that it wasnt sorted or noticed before we checked into the room. Luckily we showered in our friends room, and then after dinner, moved to a different room. The night after, however, our friends air conditioning broke in their room, and after a similar experience with the maintenance man, they too were told they would have to change rooms. There was no rooms left near us, they said we could move with them but after we had already moved rooms once we didnt want to move again! so we were then no longer near each other. Again, this couldve been sorted or noticed earlier but I know it does happen.
We had no hot water for the entire 2 weeks. We did mention to the guest relations manager, who was lovely and always around, talking to everyone to make sure they were ok, and she said she would get it sorted. We got a phone call asking if it was sorted, and we said no, but it still was never fixed.
The wifi never worked for the 2 weeks we were there either. Last year when we were there it did work, but for some reason it didn't. Again a little bit annoying.
We were all ill also. A lot of people in the hotel were also really ill. My mum was in bed for 24 hours and I had severe stomach cramps for the whole time I was there (and am still suffering). I don't know why, but I suspect it's something to do with the Egyptian heat and probably a virus!


Remember, this hotel is Egyptian 5 star. The food is ok, nothing amazing.There was a good choice and always something you could find to eat. The best restaurant is fusion, although we also loved Mumbai and the Mexican. The food in the buffet restaurants are more aimed at the Russian people I would say (who at times, seemed to take over the hotel, and I often cringed at their attitude and lack of manors to the staff, beware!)
As mentioned earlier, the staff really do make the hotel, what a friendly, kind and loving group of people. If you keep an open mind, and remember its Egypt 5 star, you will have an amazing time.

Room Tip: If you can, ask for a newly renovated room.
  • Stayed: July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank Bridie14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_grandsharm, General Manager at The Grand Hotel Sharm El Sheikh, responded to this reviewResponded 1 August 2014

Dear Guest,
We are delighted to learn that you enjoyed your stay with us and that we succeeded in making your holiday the best one ever. Thank you so much for your detailed review. Your positive feedback is very much appreciated and inspiring. We look forward to welcoming you back again. Warm regards from all of us in Sunny Sharm, The Hotel Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014 via mobile

Wow... what a great hotel. Two fantastic weeks here and would go back in an instant. Can honestly say its the best hotel ive stayed in. Staff were fantastic. Sha who worked in guest relations was amazing as we're others who work in this area. Anything you need is catered for, without any fuss. Food from restaurants was great. Mexican and fusion were outstanding. Buffet was good. Alcohol portions were good although Egyptian alcohol is not the best. Pool staff were a credit to the hotel. Friendly and always provided us with drinks and fun. Aiman on the bottom pool and relax pool staff outstanding. Rooms were great. Always cleaned well as was everywhere in the hotel. Entertainment was brill. Ping pong will keep you occupied for hours. Taxi guys were great. Shisha guy was great. The only let down was the animation team. Poor at chatting to guests and creating banter. During the games they were quite frankly boring. But they are no reflection on hotel in general. If you book any trips DO NOT book through red sea travel in the hotel. They charge a lot and just outside the hotel to the left is a place that is dirt cheap and negotiable.
In general.... All inclusive stay here is a must. Great place. 5*

Stayed: July 2014, travelled as a couple
1  Thank Joel_Lagnado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_grandsharm, General Manager at The Grand Hotel Sharm El Sheikh, responded to this reviewResponded 1 August 2014

Dear Guest,
Thank you for posting review a bout your stay with us. We are all so happy that you enjoyed your stay with us. We strive to hit our goal of satisfying every guest - every time!, Your positive feedback is very much appreciated and inspiring.
We hope to host you again in the future and do not hesitate to contact us when you will return in Sharm El Sheikh it will always be a pleasure to meet you.
Thank you to have chosen Red Sea Hotels for your holidays.

We wish you all the best.

Iskender Gedelec
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2014

On arrival we were shown to our room, the room was clean but in a dark position right next to a main walkway, we asked for another room, were shown an alternative room which was tatty, we took the decission to upgrade to a junior suit looking out over the sea, as a 4th returning guest i thought that was a little pricey especially as the hotel had only a 30% occupancy, were shown a suitable room at an extra charge of £234 per week.our luggage arrived and after a quick supper had a early night.
Next morning we went to breakfast at the reef restaurant and were quite shocked in the drop in standard of food since our visit 18 months ago, no bottled water available, fresh juice at an additional charge and vrty little fresh fruit. The reef restaurant no longer opens at lunchtime so you have a megga climb of steps to the main buffet.
Overall the standard of food is no where near as good as it has been on our previous visits and the food in the specialality restaurants is so inconsistant and below standard.
Whilst the hotel is generaly very clean the gardens are a little somewhat scruffy and could do with a lot of TLC
Our room was kept clean by the room boy and bedding and towels changed frequently.
The swimming pool areas were clean and of a good standard and we had excellant service from the pool towel guy and the guy who looked after the cleaning of the pool and bought us drinks on a regular basis
After my dissapointment we will not be returning to the grand which saddens me as we have had fabulous there on 3 previous ocassions

Room Tip: Upgrade to a junior suite
  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank mrsbake1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_grandsharm, General Manager at The Grand Hotel Sharm El Sheikh, responded to this reviewResponded 1 August 2014

Dear Guest, first I will thanks to you , visit again our hotel . But , your last visit 18 month ago, here has one British General Manager , he off couse make you upgrade , with the raison , "you are British citizen." But the conditions, our hotel , not change . Still, fresh orange juice is extra , Reef closed for lunch , same buffet in Sharm restaurant, I don't understand , why you start to complain all,this time , maybe we not upgrade your room?

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Reviewed 29 July 2014

My husband, 15 year old daughter and I have just returned from a weeks holiday at this fabulous hotel. We arrived at the hotel at night and it was lit up with beautiful lanterns - it looked really special. We booked a junior suite with pool and sea view (the views were amazing),room 174 - it was modern, clean and spacious. Our room was cleaned every day by the lovely Ahmed who made a point of asking me if everything was ok and if there were any problems to let him know. There are around 8 fabulous pools with towels provided. There are lots of restaurants providing great food. The tuna salad at the Cliff Restaurant was particularly nice. We tried the Fusion and Olive restaurants which were very nicely decorated and the food superb. The gardens are tended every day and the lounge areas really nice and spacious. All the staff were really nice and friendly and we found them all very helpful. We spent our days at the relax pool where the waiters were particularly attentive, nothing was too much trouble. My daughter had a great time and didn't want to come home. Please don't pay too much attention to bad reviews this hotel is great - we are already talking about going back later this year.

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
5  Thank Brown668
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_grandsharm, General Manager at The Grand Hotel Sharm El Sheikh, responded to this reviewResponded 1 August 2014

Dear Guest,
Thank you for taking the time to write a review of your holiday with us on this site, and we are pleased to read that you had a ‘Nice Holiday’ taking into account our guests valuable feedback and constructive criticism, which helps us to identify areas to prioritize our focus on. We hope to host you again in the future and do not hesitate to contact us when you will return in Sharm El Sheikh it will always be a pleasure to meet you.

Thank you to have chosen Red Sea Hotels for your holidays.

We wish you all the best.


Iskender Gedelec
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2014

Just back from the Grand Hotel had the most fabulous holiday! Food, pools, rooms all five star. We were also treated with five star customer service

Big thanks to Dee for helping us with our accommodation requirements as we had a disabled, elderly friend with us. She is one of the most helpfully guest relation workers we have ever met!

We will definitely be returning again soon!

  • Stayed: June 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Morgan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_grandsharm, General Manager at The Grand Hotel Sharm El Sheikh, responded to this reviewResponded 1 August 2014

Dear Guest,
On behalf of the management and the entire staff of The Grand Hotel Sharm El Sheikh, we where very pleased to have you as our guests and are happy that you enjoy your holidays with us.
We sincerely appreciate that you have done some comments regarding your stay so we will take measures to improve our services as our strategy is getting all guests satisfaction to achieve all targeted progress in hospitality.
We hope to host you again in the future and do not hesitate to contact us when you will return in Sharm El Sheikh it will always be a pleasure to meet you.

Thank you to have chosen Red Sea Hotels for your holidays.

We wish you all the best.
Iskender Gedelec
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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