THE GOOD POINTS
me & my partner stayed at this hotel last year & meet some great friends so we all returned again this year (10 of us all together). When we arrived we had a mix up of rooms which was quickly sorted by the staff. They all remembered us from last year which was lovely when you think that they had not seen us for over a year!!!! we did notice some changes such as the food was alot better then the previous yr. We had the same cleaner as before (ahmed) who done some great towel art everyday, the 2 ahmed's by the pool were fantastic & tried there best to keep the pool area clean bearing in mind they also sort towels everyday which they go back & forth to the laundry with so they never stop working. Fady & his team at the pool bar were great (i cant believe that fady always has a smile on his face bearing in mind the long hours he works) also aza at the lounge bar was brilliant always making sure we had drinks & lewis in the restaurant was just the same these guys will bend over backwards to make your stay enjoyable....
THE BAD POINTS
we did find most of the guest from egypt were very rude & would just sit on your towels if you were at the bar or in the pool but the pool boys would soon sort it out for you if you approached them. They would also just take your stuff so we had to be careful with our flip flops etc, 1 of our group had her towel stolen by a little boy & he just laughed in her face while she is chasing him round to get it back (his parents did nothing just sat & watched).The restaurant was much the same i had put my stuff on a table to get my food & they just sat at my table & moved my stuff to one side when i said to them it was my table as my stuff was there they just laughed in my face (but lewis soon sorted me another table) also they dont understand how to queue for there food & will just jump in front of you, but if you point to the queue some of them will move to the back (not many do) so i can understand why we were offered to eat 1/2 hr before them, which was a pain at times but bearable.We noticed a difference straight away in the animation team!!!! last year there was always something going on during the day ie yoga daily water sports dancing round the pool etc they were brilliant but this year it was total CRAP nothing was happening!!!! we approached chas about this & he explained he had only just arrived so he couldnt really say anything about it, the last few days we did notice that chas was trying to do some water sports.The only time they seemed to want to do anything was on a night time at 11.30pm & that was to go out drinking!!!!! (which is a no go when you have small children). The food as i said before was a great improvement on last yr!!!! it may be the same most nights but you wont starve!!!!
all in all a great stay at this hotel & if they sorted the lack of animation team it would def be a wonderful place to stay
- Official Description (provided by the hotel):
- Amazing unique location of the breathtaking fascinating view of Naama Bay and South Sinai Mountains, the Panorama Naama Heights Resort Sharm El Sheikh surrounded with pristine picturesque landscape, the ideal place for families, very romantic gateway for couples and being the home of Space Club it’s the best place for Clubs and Disco fans.20 Minutes walking distance to Naama Bay Beach , shopping area, Restaurants and the exotic places of Sharm El Sheikh, scheduled free shuttle buses to Naama.Entertaining Aqua park with 20 meters high adults slides in addition to the children slides.The Panorama Naama Heights Resort Sharm El Sheikh features 241 spacious rooms, Family rooms and Suites with fabulous view overlooking the Swimming pools and beautiful gardens, comfortable modern rooms with modern conveniences. All of our stylish rooms feature balcony or terrace, individually controlled air condition unit, hair dryer, mini bar, Tea & Coffee Facilities, Satellite TV or LCD, electronic Safe box, Telephone, Bathroom with bath tub or shower ... more less
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- Also Known As:
- Panorama Naama Heights Hotel Sharm El Sheikh