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“Great, friendly,clean hotel, service totally amazing!!”
Review of Jaz Sharks Bay

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Jaz Sharks Bay
Ranked #34 of 231 Hotels in Sharm El Sheikh
Reviewed 26 October 2012

What can I say?? Nothing other than that we had a lovely holiday here. The staff are amazing!! My husband and I have stayed in lots of hotels---and have never experienced being looked after so well. The room was beautiful, a huge comfy bed, linen changed regularly and cleaned so well by Josef---thank you for the towel art, especially the monkey!!! Food was lovely, for dinner, on different evenings, we had the choice of roast turkey, chicken, lamb and beef, loads of salad, a pasta station and lots of vegetable dishes. Breakfast consisted of lovely pancakes, bacon, sausages, scrambled, boiled and fried eggs, yoghurt, fruit and cereals.. Omelettes were made on demand with lots of choices on fillings---also available, cold meats, cheese and a great choice of bread and rolls and lots of Danish pastries.
The sweets and desserts were out of this world---so much to choose from and all delicious!!
Now to the staff---Tamar looked after us from the moment we arrived and until we left---thank you--- you will go far in your career and we wish you well!!! Michel in the restaurant was exactly the same, he looked after us so well--- thank you too!! All the waiters in the restaurant served us with a big smile, they couldn't do enough for us! The bar men were so nice, both at the pool bar and in the top bar---Mohammed especially!!
Thank you to the pool man (sorry can't remember your name) who enjoyed a laugh and religiously put our towels out in the morning, and there are loads of sun beds available.
All in all, this is a lovely quiet hotel, it only has three floors and is so relaxing, it is only ten minutes from the airport, and the planes fly in all day, but they do not disturb you. All the toilets are immaculate, beside the pool, and throughout the hotel. If you want to visit Soho Square, a hotel taxi is available in the lobby. A free bus to the beach is available throughout the day, and you can visit Naima Bay on the hotel bus for a small charge. As for excursions, we went on the stargazing trip and also went snorkelling. The day spent on the boat was great, we saw the coral reefs and all the beautiful fish and had a lovely lunch.The stargazing trip was amazing and the knowledge that the guide had of the stars was beyond belief.
Now to the animation team---Lauren and Nicola are very friendly and will help you with any questions you may have. They tried their best to get people to join in the activities in the day, but, most people (ourselves included) didn't want to take part. Baboo was amazing, the kids loved him, he played water polo, table tennis and darts (as did the girls) but,due to the type of hotel this is, people come to relax, enjoy the sun, and really don't want a lot of activities during the day (or maybe we are being selfish?), so I think you should concentrate on your evening entertainment.
There are a few shops in the hotel, Ag selling the most beautiful Egyptian prints on papyrus--he was so kind to us, also visited the perfume shop and bought oil burners and lovely perfumed oil, thanks guys for your friendly attention!!
A great hotel, with amazing staff----highly recommended for a wonderful relaxing holiday.

  • Stayed: October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gillian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolYMarSharksBay, General Manager at Jaz Sharks Bay, responded to this reviewResponded 7 January 2013

Dear Guests,

Thank you for choosing Sol Y Mar Sharks Bay Hotel to spend your holiday
My team and I would also like to thank you for your critical and valued feedback. You have provided us with great motivation in our strive to continuously improve the service we offer.

As a result of our efforts, we have achieved the following awards:

• Tripadvisor “Top 25 Relaxation & Spa Hotels in Egypt”
• Tripadvisor “Top 25 Relaxation & Spa Hotels in the Middle East”
• Tripadvisor “2012 Certificate of Excellence Award”
• The Travel Republic Customer Recommendation Awards
“Top Rated Hotel”
“Customer Recommended”

This recognition directly influences our commitment to further improvements in 2012.

Once again, thank you for your visit to our hotel, and for your feedback.


Ibrahim Halil
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,601 - 1,607 of 2,115 reviews

Reviewed 25 October 2012

We stayed for a week (2 couples) but feel that 10 days would've been ideal. Our overall experience was very good and we would consider going back.
Service - excellent in all aspects. Reception staff very helpful.
Food - very good and very efficient staff in the restaurant
Bar - lovely staff again. Drinks ok, shame about the wine though - better on chips!
Pool - lovely with plenty of sunbends and very pleasant pool staff.
Rooms - excellent. Very nice and clean. Was on the 3rd floor and all have good views and
Mohammed was superb, very polite and always making sure everything was ok. Great
towel art as well!
Taxis - Booked from the hotel are extremely efficient and always on time - brilliant!.
The drivers are all very nice as well. Prices a bit steep but ok between 4 people.
Entertainment or animation - This is the only thing that let the hotel down and the only reason the review isn't rated as excellent. The girls were pleasant enough but hadn't a clue how to interact with guests, choosing only a select few, usually of their own age, to mingle with. To many guests it would seem as if they were just holiday makers too. Wish we had a job like that!

  • Stayed: October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TigerFeet_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolYMarSharksBay, General Manager at Jaz Sharks Bay, responded to this reviewResponded 18 November 2012

Dear Guests,

Thank you for choosing Sol Y Mar Sharks Bay Hotel to spend your holiday
My team and I would also like to thank you for your critical and valued feedback. You have provided us with great motivation in our strive to continuously improve the service we offer.

As a result of our efforts, we have achieved the following awards:

• Tripadvisor “Top 25 Relaxation & Spa Hotels in Egypt”
• Tripadvisor “Top 25 Relaxation & Spa Hotels in the Middle East”
• Tripadvisor “2012 Certificate of Excellence Award”
• The Travel Republic Customer Recommendation Awards
“Top Rated Hotel”
“Customer Recommended”

This recognition directly influences our commitment to further improvements in 2012.

Once again, thank you for your visit to our hotel, and for your feedback.


Ibrahim Khalil
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2012

just back,sol y mar gr8 food,hotel,rooms&pool area kept in good order,ice kept running out,coffee machines needed 2 b checked because of blockage and filling ect..but just hiccups,less chatting the girls up at the bar and bring the drinks you ve ordered and i would say it would b perfect.moubarak at the pool exellent. lauren & nicola entertainment girls needed more support but did a gr8 job.as we were cumin away baboo joined the team so shud give them the support they deserve. bin 3 times looking forward 2 r next visit. xx

Room Tip: top rooms r exellent.
See more room tips
  • Stayed: October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Kazza1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolYMarSharksBay, General Manager at Jaz Sharks Bay, responded to this reviewResponded 18 November 2012

Dear Guests,

Thank you for choosing Sol Y Mar Sharks Bay Hotel to spend your holiday
My team and I would also like to thank you for your critical and valued feedback. You have provided us with great motivation in our strive to continuously improve the service we offer.

As a result of our efforts, we have achieved the following awards:

• Tripadvisor “Top 25 Relaxation & Spa Hotels in Egypt”
• Tripadvisor “Top 25 Relaxation & Spa Hotels in the Middle East”
• Tripadvisor “2012 Certificate of Excellence Award”
• The Travel Republic Customer Recommendation Awards
“Top Rated Hotel”
“Customer Recommended”

This recognition directly influences our commitment to further improvements in 2012.

Once again, thank you for your visit to our hotel, and for your feedback.


Ibrahim Khalil
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2012

Nice quiet hotel ideal for a relaxing week but don't get your hopes up for any entertainment. There was an awful dance twice a day which was simply painful to watch, and a game of water polo if your lucky. Other than that there was nothing but some music playing over speakers.

The food and the cleanliness of the hotel was good and the staff were all very helpful and friendly, especially Michel the Restaurant Manager.

Would recommend for a quiet week if you can entertain yourselves.

Room Tip: All rooms have pool view so don't pay extra for one!
See more room tips
  • Stayed: October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank JakeHopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolYMarSharksBay, General Manager at Jaz Sharks Bay, responded to this reviewResponded 18 November 2012

Dear Guests,

Thank you for choosing Sol Y Mar Sharks Bay Hotel to spend your holiday
My team and I would also like to thank you for your critical and valued feedback. You have provided us with great motivation in our strive to continuously improve the service we offer.

As a result of our efforts, we have achieved the following awards:

• Tripadvisor “Top 25 Relaxation & Spa Hotels in Egypt”
• Tripadvisor “Top 25 Relaxation & Spa Hotels in the Middle East”
• Tripadvisor “2012 Certificate of Excellence Award”
• The Travel Republic Customer Recommendation Awards
“Top Rated Hotel”
“Customer Recommended”

This recognition directly influences our commitment to further improvements in 2012.

Once again, thank you for your visit to our hotel, and for your feedback.


Ibrahim Khalil
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2012

We came home last week from 2 weeks @ sol y mar. We were a little worried before traveling after reading the reviews. We had a good holiday but then it's what you make it.
The hotel is very modern and clean. The staff work very long hours but always manage a smile, couldn't fault them. Lovely towel art done for my birthday, they even wrote happy birthday with petals on the bath mat for me (nice touch).
The food was o.k, we ate out a few times and also ordered in a macdonalds (just for something other than chicken, salad and rice) the wine is AWFUL takes a week to get use to it, other drinks are average.
The taxi drivers are lovely, always remember you and very grateful for a little tip. The sister hotel should be known as "the godfather" it's stunning with a lovely beach, we spent most days there.
The only things that let the holiday down for us was after 5.00pm the pool bar closed leaving just the 1 bar open. And the entertainment team, well what can i say...................they're SHOCKING! The few days we stayed by the pool you had to listen to their music for a hour or so, watch them do a dance for a few minutes (cringe) and sometimes they could get enough together for a game of waterpolo, that was the days entertainment! If you've got children look forward to entertaining them yourselves on holiday. The evening entertainment was even worse, if you are lucky to be told what was happening or over hear them telling others, don't look forward to it. It lasts about 20 minutes. I've never seen anything like it, they could do with advice/training from the sister hotel for entertainment. They really let the hotel down.
Also you have to pay for bottle water!!!!!!
Would we stay again? I doubt it.

  • Stayed: October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank wenzUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolYMarSharksBay, General Manager at Jaz Sharks Bay, responded to this reviewResponded 18 November 2012

Dear Guests,

Thank you for choosing Sol Y Mar Sharks Bay Hotel to spend your holiday
My team and I would also like to thank you for your critical and valued feedback. You have provided us with great motivation in our strive to continuously improve the service we offer.

As a result of our efforts, we have achieved the following awards:

• Tripadvisor “Top 25 Relaxation & Spa Hotels in Egypt”
• Tripadvisor “Top 25 Relaxation & Spa Hotels in the Middle East”
• Tripadvisor “2012 Certificate of Excellence Award”
• The Travel Republic Customer Recommendation Awards
“Top Rated Hotel”
“Customer Recommended”

This recognition directly influences our commitment to further improvements in 2012.

Once again, thank you for your visit to our hotel, and for your feedback.


Ibrahim Khalil
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2012

Superb hotel! Everything was great, the service, the rooms, the food was great ( and im quiet fussy!) with a huge selection of salads, pasta, homemade pizzas, meat and desserts :) and plenty of it! The bar was also good, with a fab cocktail menu! The staff were sooo friendly and couldnt do enough for us...even to the point where they noticed it was my birthday from my passport,made me and bought down a birthday cake to the restaurant, also singing! The pool is huge with loads of sun longers. we did one exertion, the snorkelling, we had a fab day. I would suggest pricing them up as they do differ alot in price. Would definatly stay here again! :)

  • Stayed: October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Shev86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolYMarSharksBay, General Manager at Jaz Sharks Bay, responded to this reviewResponded 18 November 2012

Dear Guests,

Thank you for choosing Sol Y Mar Sharks Bay Hotel to spend your holiday
My team and I would also like to thank you for your critical and valued feedback. You have provided us with great motivation in our strive to continuously improve the service we offer.

As a result of our efforts, we have achieved the following awards:

• Tripadvisor “Top 25 Relaxation & Spa Hotels in Egypt”
• Tripadvisor “Top 25 Relaxation & Spa Hotels in the Middle East”
• Tripadvisor “2012 Certificate of Excellence Award”
• The Travel Republic Customer Recommendation Awards
“Top Rated Hotel”
“Customer Recommended”

This recognition directly influences our commitment to further improvements in 2012.

Once again, thank you for your visit to our hotel, and for your feedback.


Ibrahim Khalil
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2012

Me and my bf arrived home yesterday after a week stay at sol y mar, before arriving was very anxious after reading some of the reviews but was pleasantly surprised all the staff were lovely and no one was pushy at all. The food was nice and a different range only went to soho square which was 10 mins from the hotel near the end of our holiday and was many places to eat. Room was clean and air con worked well. We went to the sister hotel and had a hamman and a massage which was lovely also went to the beach after very easy to get shuttle bus. What to say about the entertainment team the girls were nice but didnt make much effort, in the middle of the week a man joined the team and we thought he was really good and got everyone envolved and was very funny but overheard two days later that he left which was a shock as he topped the hotel off. We loves our holiday and would consider returning thanks to all the staff

  • Stayed: October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank RJay90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolYMarSharksBay, General Manager at Jaz Sharks Bay, responded to this reviewResponded 18 November 2012

Dear Guests,

Thank you for choosing Sol Y Mar Sharks Bay Hotel to spend your holiday
My team and I would also like to thank you for your critical and valued feedback. You have provided us with great motivation in our strive to continuously improve the service we offer.

As a result of our efforts, we have achieved the following awards:

• Tripadvisor “Top 25 Relaxation & Spa Hotels in Egypt”
• Tripadvisor “Top 25 Relaxation & Spa Hotels in the Middle East”
• Tripadvisor “2012 Certificate of Excellence Award”
• The Travel Republic Customer Recommendation Awards
“Top Rated Hotel”
“Customer Recommended”

This recognition directly influences our commitment to further improvements in 2012.

Once again, thank you for your visit to our hotel, and for your feedback.


Ibrahim Khalil
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jaz Sharks Bay

Address: 2 B Entrance of Sharks Bay | North Naama Bay, Sharm El Sheikh 00328, Egypt
Region: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
Ranked #34 of 231 Hotels in Sharm El Sheikh
Price Range: £56 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Jaz Sharks Bay 4*
Number of rooms: 138
Official Description (provided by the hotel):
Jaz Sharks Bay is one of the latest additions to the Jaz Hotels & Resorts portfolio, opened November 2009. This neat and modern Four-star hotel is only five minutes away from Sharm El-Sheikh International Airport. Just 10 minutes by Bus from a stretch of some of the finest sandy beaches on the shores of the clear and warm Red Sea. The hotel offers a variety of restaurants, a lobby bar & terrace, an internet cafe, a shopping arcade, swimming pool, children's club, 24 hour reception and a shuttle bus to the nearby beach. The main building comprises 130 rooms, most of which overlook the pool. Others look out directly on to the pool deck. A separate two-floor apartment building houses 8 one bedroom apartments.Hotel facilities include one main open buffet restaurant, one outdoor a la carte restaurant, Lobby bar, snack/pool bar and 24-hour room service. A heated main swimming pool and a kid’s pool, shopping arcade and a shuttle service to the beach are also provided. ... more   less 
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