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“Amazing Holiday”
Review of Jaz Sharks Bay

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Jaz Sharks Bay
Ranked #33 of 234 Hotels in Sharm El Sheikh
Certificate of Excellence
Stoke-on-Trent, United Kingdom
1 review
“Amazing Holiday”
Reviewed 23 April 2014

My review is a little late but we stayed here in September 2013 for a week and we are just looking at booking up to come back this year.
The staff we ALL great from Mo on reception and Rambo the cleaner, they could not do enough for you. The hotel rooms were spotless and all the other areas of the hotel. I would most definitely recommend this hotel to anybody, thanks to the lovely people this was one of the best holidays I have had.
We cannot wait to come back and have another amazing holiday here :)

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AymanGhanem, Front Office Manager at Jaz Sharks Bay, responded to this review, 29 April 2014
Dear Valuable Guest,

Thank you for choosing Sol Y Mar Sharks Bay Hotel to spend your holiday

My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest.

We are utmost happy to read that you have pleased with the friendliness of our team members.

Wishing you a wonderful time at home until your coming back to Egypt

Sherif Leon
Hotel Manager
Sol Y Mar Sharks bay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Glasgow, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 April 2014

This hotel had so many amazing reviews on Tripadvisor that convinced us to book.


Hotel
Some will say this hotel is in the middle of nowhere, which is it - but we were fine with that. There is a purpose built shopping/bar/restaurant area at Soho Square which was 100 egyptian pounds return in a taxi. Expensive place, but nice to get out and about.

* Wifi ONLY in lobby and ONLY for 150mb per room. More data available at a HIGH cost *

Lobby area very very nicely decorated. Hotel small. Lots of sun beds which were always available - no need to reserve at silly o'clock!

Entertainment
Bless, they do try, but it was dire. Some evenings I was literally cringing with embarrassment for the poor boys being put through it!!

Food/drink
Only one restaurant which was more like a school dinner hall. We are not fussy eaters but there was minimal things I could find to eat each day. Food recycled often.
Partner reported beer was awful. I tried wine once and not again. Local spirits the usual - either not strong enough or too strong!

Not a lot of snacks available at the pool. Afternoon tea advertised but was not set out most days.

* ONE bottle of water is provided for you - after that it is chargeable. This, to me, is the very essence of the hotel - has a label of 'all inclusive', but it is the most basic of all inclusive packages *


Rooms
Rooms ok, sun didn't get to our balcony (we were in a 300). Rooms cleaned daily to an ok standard. We seemed to get a knock at our door almost every day outwith housekeeping times - and if the door wasn't answered it was opened by the staff.

Staff
Some of the staff really make this hotel, some really let it down. Ahkmed (entertainment), Walid (bar), Baboosh (not sure of spelling!)(entertainment) Hussein (Restaurant), Luka (restaurant manager) were all fab.

The staff coming around the pool daily selling massages/papers/trips were particularly bad - did not leave you alone and sat themselves on your lounger to tell you all about the massages/facials etc - even after telling them no thank you.

During our stay there was a game of 'wrestling people into the pool' by some of the staff. This at times got quite violent with crowds of the guests gathering and taking pictures/videos on their phone. This, to me, is unacceptable from staff and shows how unprofessional they are at times.


Overall

Positives
- very close to airport for a quick transfer
- small but with plenty of sun beds available
- some of the staff absolutely fantastic, seemed like lovely genuine young guys. Enjoyed finding out about their culture/beliefs and plans for their futures!

Negatives
- One bottle of water per stay - this is laughable really for a country that was hitting 32degrees in April.
- Staff selling things around pool
- Food choice/quality
- Entertainment
- Wifi


We feel overall this hotel is fine for what we paid, and if you are looking for a bargain quiet holiday then this is it. However, for us, it wasn't the usual standard that we were used to.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SO2827
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AymanGhanem, Front Office Manager at Jaz Sharks Bay, responded to this review, 29 April 2014
Dear Valuable guest,

Thank you for taking the time to review Sol Y Mar Sharks Bay. We truly value the opinions of our customers and we apologize that we did not meet your expectations.
I am happy to read that some of our team was able to make you feel at home and well cared off
Providing our guests with the best possible hospitality and service has always been our mission. We have addressed the seller companies’ management to follow the hotel instruction and do not disturb our guest. Regarding the bottle of water; we have water dispenser with cups everywhere (around the pool, at the restaurants, at the bars, at the beach…) to drink as you like. Regarding your comment about food we do have 14 different theme nights, in order to let our guest enjoy every day different cuisines and variety of the food. However especially our English Guests enjoy our food and appreciate our food quality and variety, regarding the entertainment comment, we have daily variable entertainment program with some nights outsider show during the week for the guest happiness and every night the animation doing their shows . regarding the wi-fi it’s our pleasure to serve everything to our guest but the hotel give this information to the guest before their arrival throughout the travel agent and this information sign available at the reception desk for all guest to see it. We want you to know that we truly enjoy sharing our passion for our destination with visitors.

Once again, we apologize for any inconvenience caused to you and I look forward to welcoming you back to our hotel in the near future to show your good self our real service.

Sherif Leon
Hotel Manager
Sol Y Mar Sharks bay
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Letchworth G.C. - UK
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 22 April 2014

The hotel is small and contained which will please those who dread big hotels. Everything is arranged around the pool. Staff are friendly and helpful, although this varies among them. Adam is a great guy to find out about excursions and anything else you need to know. Very friendly and personable.

In the restaurant, after a few days, Hussain and Mahmoud would get us our drinks exactly as we liked them and were always super helpful. We found Whalid (pool drinks and bar in the evening) always attentive and couldn't do enough for us. Example: I wanted an American coffee after lunch. Restaurant staff told me that it was only available for breakfast. Then while I was sitting by the pool, I asked Whalid if he could get me one and immediately brought me one.

The food is good particularly the 'Egyptian' section and the salads are varied. Breakfast is also very good (except for the bread section, which is mostly white bread, but the croissants were really nice). At meal times do not bother with wine - it's undrinkable, the beer is much better.


By the pool, if you want to see the sunset you need to be opposite the pool bar (ish). The wifi is ok and we even managed to get it in the room.

I did one excursion to Ras Mahmud (the national park) and it was well worth it. I did the simple one (£34) with A to B Travel and was worth the money. The coral reef and array of fish were amazing. I wished I had done more. The guys on the boat take you to three different snorkelling sites and even people who couldn't swim went snorkelling with their help, life jackets and other safety gear. Lunch on boat was very nice too. There is a guy Karim who takes a video of the trip including under water so if you fancy seeing yourself snorkelling among coloured fish it will costs you £17 and they deliver it the following day.

The only regret about this holiday is the fact that we were mislead by our travel agency - we were told that the hotel had their own beach. That is not true! You can catch a free shuttle from the hotel which leaves at 8.30, 9.30 and 11. There are late pick ups too. The shuttles takes you to the Jaz Resort. The beach is ok, not one of the best I have seen in Egypt, but ok. There is a jetty from where you can do some snorkelling. You are allowed to use their drink bar and snack if you are on all inclusive but the choice is very limited (burger, hot dog or pizza). I had two meals there and both were below average. You cannot use the pool facilities.

If the hotel was on the beach I would have rated it higher. As other reviewers mentioned, there is music by the pool most of the day and it is loud. Bring your ear plugs or headphones :-) But if you like animation, the guys by the pool will entertain you with their water aerobics and water polo.

If you want to do some shopping at Naama Bay is cheap but people will hassle you continuously to get into their shops. At Soho Square you will not get hassled at all but you will pay twice as much. The choice is yours!

Room Tip: The rooms are nice and decent size. If you can, get a room on the left of the pool and possibly on...
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RitaMascia1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AymanGhanem, Front Office Manager at Jaz Sharks Bay, responded to this review, 30 April 2014
Dear Ms. Rita,

Thank you very much for having selected the Sol Y Mar Sharks Bay to spend your holiday in Sharm El Sheikh

Thank you very much for having taken the time to write a report about your experience in our hotel and Sharm El Sheikh.

We are utmost happy to read that you have pleased with the friendliness of our team members, hotel service and facilities.

The entire Sol Y Mar Sharks Bay Team is thanking you for visiting Egypt and our Resort in particular, we all look very much forward to welcome you back in the hopefully not so distant future

Sherif Leon
Hotel Manager
Sol Y Mar Sharks Bay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 April 2014

We had never been to Egypt and after looking through many hotels chose the sol y mar sharks bay and were definitely not disappointed. We were nervous that because it was so close to the airport the planes would be very noisy but to be honest we didn't notice it. Everyone at the hotel is very friendly and always asking for feedback on how you find your rooms, the pool and the food. We didn't have any problems but if you did, it definitely seemed like they were do their best to fix it for you.
The buffet had a good variety and cooked well. We were introduced to so many people I can't remember everyone's name but Luka the restaurant manager is great and his team are fantastic.
Ahmad and Baboosh were the animation team and they definitely made our holiday! Ahmad introduced himself to my partner and I on our first night and 'promised' not to get us up but he did anyway and we are so glad he did. Water polo and killer darts were such fun plus the animation shows in the evening were great!
Adam comes round the pool to show you some trips that you can do, he is very well informed and we did the snorkelling trip and the quadbiking and stargazing trip. We thoroughly enjoyed both trips but definitely loved the desert trip the most it was amazing!
Overall we made such great friends here and the staff work so hard, the hotel is great value for money.

Sian and Jacob x

Room Tip: All rooms are pool view but block C (the one we stayed in) had the sun later in the evening.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AymanGhanem, Front Office Manager at Jaz Sharks Bay, responded to this review, 30 April 2014
Dear Mr. Sian M,

Thank you for taking the time to share your feedback following your experience at Sol Y Mar Sharks Bay.

We are happy to read that our team was able to make you feel at home and well cared off. Also we are happy that you have pleased with hotel service and facilities.

The entire Sol Y Mar Team is very much looking forward to welcome you soon again at your home in Egypt.

Sherif Leon
Hotel Manager
Sol Y Mar Sharks Bay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 April 2014 via mobile

Me and my boyfriend chose this hotel in March because of the reviews on here and omg it did NOT disappoint!!!!! We were there for 10 days but could have stayed another 100! The staff are amazing and even threw me my own birthday party with fire breathers, cake, sparklers, dancers etc! Will 100% return :)

Stayed April 2014
Helpful?
Thank Yummy999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AymanGhanem, General Manager at Jaz Sharks Bay, responded to this review, 30 April 2014
Dear Valuable Guest,

Thank you very much for having taken the decision to holiday in Egypt and therefore to select the Sol Y Mar Sharks Bay to be your home away from home.


Thank you very much for your very kind comments on our Resort, we are utmost happy to read that our team and service were able to make you feel at home and they well cared off.

The entire Sol Y Mar Team is very much looking forward to welcome you soon again at your new home in Egypt.

Wishing you a wonderful time at home until your coming back to Egypt

Sherif Leon
Hotel Manager
Sol Y Mar Sharks bay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ilfracombe, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 April 2014

just come back from a 9 day stay with my partner at the sol y mar, on arrival we were greeted by friendly staff ( ibrahim, luka) and politely shown our room, which was located on the second floor over looking the pool!. we also booked all inclusive which was a great decision as we found the food to be great! it was beautifully presented every morning and night, with a wide selection of cuisine. i had been to Egypt before and kinda knew what to expect, i have to say much has improved in standards within the last 10 years and overall i was very impressed. although it dosent have its own beach, it has a conveniant shuttle which runs most hours during the day to the beach. approx 10-15mins away, the entertainment was good the guys (akmed, bob-ash) did a great job and never seemed to tire, and were constantly on the go!. i highly recommend any diving or snorkelling trips during your stay, as it would be an insult not to experience the countrys amazing underwater treasure. as for the rooms they were clean and tidy. room was cleaned every day with clean linen and towels. can't ask for much more!. as we mainly lived out doors in the sunshine!. lastly to thank everyone for the hospitality including (mido for the great perfume!.)

must see: soho square, nama bay, On the Deck (fabulous resturant in nama bay).

would defintaly do those 9 days all over again loved it!.

all the best Luke and frankie.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank arzenal1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AymanGhanem, Front Office Manager at Jaz Sharks Bay, responded to this review, 30 April 2014
Dear Valuable Guest,

Thank you for choosing Sol Y Mar Sharks Bay Hotel to spend your holiday

My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest.

We are utmost happy to read that you have pleased with the friendliness of our team members.

Wishing you a wonderful time at home until your coming back to Egypt

Sherif Leon
Hotel Manager
Sol Y Mar Sharks bay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Redcar, Cleveland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 April 2014

This was our second time in this friendly and relaxing hotel and we will be back again next year as its like home from home! Before setting off for our break, I had emailed the hotel to request the same room as last year if possible and on arrival we were given the same room(221) which we find ideal as its right at the top of the steps leading to the swimming pool and its on the same level as the Reception and Restaurant and Ibrahim led the way with our suitcases, friendly and funny man!
Food:- Once again we had no complaints, there was plenty of choice, it was always hot and all the staff are so friendly and asking if everything is to your liking. Our main waiters were Moweb, Mahmoud and Emad and along with the chefs, were all so pleasant. Once again no upset stomachs at this hotel so they are definately doing something right.
The swimming pool is big and the pool area was looked after and kept clean by Mubarak who is always on the go and such a lovely man, he also doubled as goalie for the water polo games that were arranged by the animation team (Kareem, Ahmed and Baboosh) It was mainly Kareem and Ahmed who we got to know as Baboosh only came towards the end of our holiday. Kareem and Ahmed would arrange games of killer darts, aqua aerobics and water polo to help keep people entertained and there was also music around the pool between 10.30 and 4.30 which catered for all tastes and was definately not too loud, you could still have a conversation if you wanted. The majority of guests were British and everybody spoke to each other to make it a lovely atmosphere! The animation team also arranged the night time entertainment which was in the bar above the Restaurant which included Egyptian acts, Singers and karaoke on different nights but it always finished at midnight and although we didnt tend to stay late it never bothered us. The hotel also provides a free shuttle bus to the sister hotel which is on the beach and where you can still get refreshments and snacks under the AI and taxis are fairly cheap here anyway,if you want to venture to Soho Square, Naama Bay or even one of the public beaches.
So to sum up this might be a 4* hotel but we feel you get 5* service from the staff and the facilities of the hotel and we have no complaints at all from our stay here and are looking forward to returning next year. Also, although it is quite close to the airport we were never bothered by aeroplane noise and cant wait to return.

Room Tip: All rooms look the same.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank h0liday_gr0up
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AymanGhanem, Front Office Manager at Jaz Sharks Bay, responded to this review, 30 April 2014
Dear Valuable Guest,

Thank you very much for being such a loyal guest and friend for coming back to Sol Y Mar Sharks Bay,

We are utmost happy to read that you have pleased with the friendliness of our team members.

The entire Sol Y Mar Sharks Bay Team is thanking you for your kindness and support; we all hope there will be many more years to come where we can say “welcome home in Sol Y Mar Sharks Bay”

Sherif Leon
Hotel Manager
Sol Y Mar Sharks bay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jaz Sharks Bay

Property: Jaz Sharks Bay
Address: 2 B Entrance of Sharks Bay | North Naama Bay, Sharm El Sheikh 00328, Egypt
Region: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
Ranked #33 of 234 Hotels in Sharm El Sheikh
Price Range (Based on Average Rates): £
Hotel Class:4 star — Jaz Sharks Bay 4*
Number of rooms: 138
Official Description (provided by the hotel):
Jaz Sharks Bay is one of the latest additions to the Jaz Hotels & Resorts portfolio, opened November 2009. This neat and modern Four-star hotel is only five minutes away from Sharm El-Sheikh International Airport. Just 10 minutes by Bus from a stretch of some of the finest sandy beaches on the shores of the clear and warm Red Sea. The hotel offers a variety of restaurants, a lobby bar & terrace, an internet cafe, a shopping arcade, swimming pool, children's club, 24 hour reception and a shuttle bus to the nearby beach. The main building comprises 130 rooms, most of which overlook the pool. Others look out directly on to the pool deck. A separate two-floor apartment building houses 8 one bedroom apartments.Hotel facilities include one main open buffet restaurant, one outdoor a la carte restaurant, Lobby bar, snack/pool bar and 24-hour room service. A heated main swimming pool and a kid’s pool, shopping arcade and a shuttle service to the beach are also provided. ... more   less 
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