After thoroughly researching apartments in Sharm and corresponding on many occasions with the management we were shockingly distressed to discover that our apartment at the Royal Oasis was absolutely nothing like those shown on the website. The apartment size and layout is similar however the photos do not show the filth and the really bad finish and attention to detail. The kitchen units and door handles were so thick with dirt that you could not only see it but also feel it. The grouting in the shower area was thick with mould and dirt. The air conditioner (also referred to another review on this site) did indeed sound like an aircraft taking off and also continually leaked water all over the floor. The finish in these apartments is awful, plug sockets don’t work, fittings look like they were fitted by amateurs and there are none of the soft furnishings (rugs, lamps etc) as shown on the Royal Oasis website (apparently the photographs on the website are of an apartment which is privately owned). Upon arriving and immediately stating we were dissatisfied we were informed that it was not the first time the management have received complaints. Also, for a self catering apartment it would have been useful to have an oven!
Consequently we lost three days of our precious holiday arranging alternative accommodation. We also met another family there who, after complaining, were upgraded however shortly after checked into a hotel for the remainder of their stay in Sharm. We are pretty certain their review will be turning up here shortly!
We had read the reviews on Trip Advisor which all seemed good – a little too good perhaps! However, upon reviewing them again upon returning home the reviews are all written in a similar style (except for the negative one) and there are no photographs attached.
The location of the apartments is good, just a short walk from Naama Bay (the steps into the town are dangerous however there is an alternative, albeit longer, route into town). The staff are indeed helpful – in fact they did everything they could to find us alternative accommodation! It is a real shame that the things that are wrong with this apartment could be changed very easily. It is basically laziness on behalf of the management and staff that the apartments are in the state that they are in.
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- Also Known As:
- Royal Oasis Hotel Sharm El Sheikh