Firstly this hotel is not called the Sahara grand or Creative grand sharm, this hotel is called the Grand sharm. Me and my partner found this information when we arrived at night to the resort in the reception they had certificates of excellence in service dated back to 2005 and the resort has been known as the Grand sharm. It is according to the Egyptian authorities a 3 star resort, we were sold this as a 4 star. It is not worthy of having 3 stars as the resort is being complimented with a 2 star rating from myself. When we arrived we were given the wrong room, the balcony if you could call it that, was claustrophobic. The AC was not working, the bath was broke and filthy, the fridge didn't work the lighting switched off the AC it was a shambles. We were later offered a self catering apartment, were the kitchen was coated in grease, and the bathroom was not cleaned. We later tried to get hold of a rep of Thomas Cook they too were useless after waiting 3 hours we finally saw her and that was all we saw of her in the 2 week stay. the first 2 days of our holiday was ruined due to chasing other people to do their jobs correctly. We decided we had enough, and did the cleaning all by our self's. We found maggots, cockroaches and overall a dirty resort which had a huge impact on our holiday. We found the pools was never cleaned we observed this at night. The quality of the food was poor, it was stale and the same food was provided everyday. Other than management, the staff was great. I definitely don't think this is worth the money or the hassle. Avoid staying here, we were also told this hotel was closing down in 3 months and will be taken over by a Russian firm.
- Official Description (provided by the hotel):
- sahara grand sharm is one from sahara group hotel which have 366 day sunny beach and pool. ... more less
- Also Known As:
- Grand Sahara Hotel Sharm El Sheikh